Global Call Center Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Call Center Revenue
• 1.4 Market by Type
  • 1.4.1 Global Call Center Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Out-sourced Call Centers
  • 1.4.3 In-house Call Centers
• 1.5 Market by Application
  • 1.5.1 Global Call Center Market Share by Application: 2020 VS 2026
  • 1.5.2 Mass Market Center
  • 1.5.3 B2B Center
  • 1.5.4 Universal Center
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global Call Center Market Perspective (2015-2026)
• 2.2 Global Call Center Growth Trends by Regions
  • 2.2.1 Call Center Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Call Center Historic Market Share by Regions (2015-2020)
  • 2.2.3 Call Center Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Call Center Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Call Center Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Call Center Players by Market Size
  • 3.1.1 Global Top Call Center Players by Revenue (2015-2020)
  • 3.1.2 Global Call Center Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Call Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Call Center Market Concentration Ratio
  • 3.2.1 Global Call Center Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Call Center Revenue in 2019
• 3.3 Call Center Key Players Head office and Area Served
• 3.4 Key Players Call Center Product Solution and Service
• 3.5 Date of Enter into Call Center Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global Call Center Historic Market Size by Type (2015-2020)
• 4.2 Global Call Center Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global Call Center Market Size by Application (2015-2020)
• 5.2 Global Call Center Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Call Center Market Size (2015-2020)
• 6.2 Call Center Key Players in North America (2019-2020)
• 6.3 North America Call Center Market Size by Type (2015-2020)
• 6.4 North America Call Center Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Call Center Market Size (2015-2020)
• 7.2 Call Center Key Players in Europe (2019-2020)
• 7.3 Europe Call Center Market Size by Type (2015-2020)
• 7.4 Europe Call Center Market Size by Application (2015-2020)

8 China

• 8.1 China Call Center Market Size (2015-2020)
• 8.2 Call Center Key Players in China (2019-2020)
• 8.3 China Call Center Market Size by Type (2015-2020)
• 8.4 China Call Center Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Call Center Market Size (2015-2020)
• 9.2 Call Center Key Players in Japan (2019-2020)
• 9.3 Japan Call Center Market Size by Type (2015-2020)
• 9.4 Japan Call Center Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Call Center Market Size (2015-2020)
• 10.2 Call Center Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Call Center Market Size by Type (2015-2020)
• 10.4 Southeast Asia Call Center Market Size by Application (2015-2020)

11 India

• 11.1 India Call Center Market Size (2015-2020)
• 11.2 Call Center Key Players in India (2019-2020)
• 11.3 India Call Center Market Size by Type (2015-2020)
• 11.4 India Call Center Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Call Center Market Size (2015-2020)
• 12.2 Call Center Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Call Center Market Size by Type (2015-2020)
• 12.4 Central & South America Call Center Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 [24]7 Inc
  • 13.1.1 [24]7 Inc Company Details
  • 13.1.2 [24]7 Inc Business Overview
  • 13.1.3 [24]7 Inc Call Center Introduction
  • 13.1.4 [24]7 Inc Revenue in Call Center Business (2015-2020))
  • 13.1.5 [24]7 Inc Recent Development
• 13.2 Alliance Data System
  • 13.2.1 Alliance Data System Company Details
  • 13.2.2 Alliance Data System Business Overview
  • 13.2.3 Alliance Data System Call Center Introduction
  • 13.2.4 Alliance Data System Revenue in Call Center Business (2015-2020)
  • 13.2.5 Alliance Data System Recent Development
• 13.3 ATOS
  • 13.3.1 ATOS Company Details
  • 13.3.2 ATOS Business Overview
  • 13.3.3 ATOS Call Center Introduction
  • 13.3.4 ATOS Revenue in Call Center Business (2015-2020)
  • 13.3.5 ATOS Recent Development
• 13.4 BT Communications (Ireland)
  • 13.4.1 BT Communications (Ireland) Company Details
  • 13.4.2 BT Communications (Ireland) Business Overview
  • 13.4.3 BT Communications (Ireland) Call Center Introduction
  • 13.4.4 BT Communications (Ireland) Revenue in Call Center Business (2015-2020)
  • 13.4.5 BT Communications (Ireland) Recent Development
• 13.5 Capita Customer Management
  • 13.5.1 Capita Customer Management Company Details
  • 13.5.2 Capita Customer Management Business Overview
  • 13.5.3 Capita Customer Management Call Center Introduction
  • 13.5.4 Capita Customer Management Revenue in Call Center Business (2015-2020)
  • 13.5.5 Capita Customer Management Recent Development
• 13.6 Convergys Corp
  • 13.6.1 Convergys Corp Company Details
  • 13.6.2 Convergys Corp Business Overview
  • 13.6.3 Convergys Corp Call Center Introduction
  • 13.6.4 Convergys Corp Revenue in Call Center Business (2015-2020)
  • 13.6.5 Convergys Corp Recent Development
• 13.7 Enter Call Center
  • 13.7.1 Enter Call Center Company Details
  • 13.7.2 Enter Call Center Business Overview
  • 13.7.3 Enter Call Center Call Center Introduction
  • 13.7.4 Enter Call Center Revenue in Call Center Business (2015-2020)
  • 13.7.5 Enter Call Center Recent Development
• 13.8 EXL Service Holdings
  • 13.8.1 EXL Service Holdings Company Details
  • 13.8.2 EXL Service Holdings Business Overview
  • 13.8.3 EXL Service Holdings Call Center Introduction
  • 13.8.4 EXL Service Holdings Revenue in Call Center Business (2015-2020)
  • 13.8.5 EXL Service Holdings Recent Development
• 13.9 Genpact
  • 13.9.1 Genpact Company Details
  • 13.9.2 Genpact Business Overview
  • 13.9.3 Genpact Call Center Introduction
  • 13.9.4 Genpact Revenue in Call Center Business (2015-2020)
  • 13.9.5 Genpact Recent Development
• 13.10 HCL BPO Services NI
  • 13.10.1 HCL BPO Services NI Company Details
  • 13.10.2 HCL BPO Services NI Business Overview
  • 13.10.3 HCL BPO Services NI Call Center Introduction
  • 13.10.4 HCL BPO Services NI Revenue in Call Center Business (2015-2020)
  • 13.10.5 HCL BPO Services NI Recent Development
• 13.11 IBEX Global
  • 10.11.1 IBEX Global Company Details
  • 10.11.2 IBEX Global Business Overview
  • 10.11.3 IBEX Global Call Center Introduction
  • 10.11.4 IBEX Global Revenue in Call Center Business (2015-2020)
  • 10.11.5 IBEX Global Recent Development
• 13.12 IBM Global Process Services
  • 10.12.1 IBM Global Process Services Company Details
  • 10.12.2 IBM Global Process Services Business Overview
  • 10.12.3 IBM Global Process Services Call Center Introduction
  • 10.12.4 IBM Global Process Services Revenue in Call Center Business (2015-2020)
  • 10.12.5 IBM Global Process Services Recent Development
• 13.13 Plusoft Informatica
  • 10.13.1 Plusoft Informatica Company Details
  • 10.13.2 Plusoft Informatica Business Overview
  • 10.13.3 Plusoft Informatica Call Center Introduction
  • 10.13.4 Plusoft Informatica Revenue in Call Center Business (2015-2020)
  • 10.13.5 Plusoft Informatica Recent Development
• 13.14 Sitel
  • 10.14.1 Sitel Company Details
  • 10.14.2 Sitel Business Overview
  • 10.14.3 Sitel Call Center Introduction
  • 10.14.4 Sitel Revenue in Call Center Business (2015-2020)
  • 10.14.5 Sitel Recent Development
• 13.15 Sykes Enterprises
  • 10.15.1 Sykes Enterprises Company Details
  • 10.15.2 Sykes Enterprises Business Overview
  • 10.15.3 Sykes Enterprises Call Center Introduction
  • 10.15.4 Sykes Enterprises Revenue in Call Center Business (2015-2020)
  • 10.15.5 Sykes Enterprises Recent Development
• 13.16 Tata Consultancy Services
  • 10.16.1 Tata Consultancy Services Company Details
  • 10.16.2 Tata Consultancy Services Business Overview
  • 10.16.3 Tata Consultancy Services Call Center Introduction
  • 10.16.4 Tata Consultancy Services Revenue in Call Center Business (2015-2020)
  • 10.16.5 Tata Consultancy Services Recent Development
• 13.17 Teleperformance
  • 10.17.1 Teleperformance Company Details
  • 10.17.2 Teleperformance Business Overview
  • 10.17.3 Teleperformance Call Center Introduction
  • 10.17.4 Teleperformance Revenue in Call Center Business (2015-2020)
  • 10.17.5 Teleperformance Recent Development
• 13.18 West Corporation
  • 10.18.1 West Corporation Company Details
  • 10.18.2 West Corporation Business Overview
  • 10.18.3 West Corporation Call Center Introduction
  • 10.18.4 West Corporation Revenue in Call Center Business (2015-2020)
  • 10.18.5 West Corporation Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer