Global Call Center Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)

Table of Content

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Regulatory Scenario by Region/Country
• 1.4 Market Investment Scenario Strategic
• 1.5 Market Analysis by Type
  • 1.5.1 Global Call Center Market Share by Type (2020-2026)
  • 1.5.2 Out-sourced Call Centers
  • 1.5.3 In-house Call Centers
• 1.6 Market by Application
  • 1.6.1 Global Call Center Market Share by Application (2020-2026)
  • 1.6.2 Mass Market Center
  • 1.6.3 B2B Center
  • 1.6.4 Universal Center
• 1.7 Call Center Industry Development Trends under COVID-19 Outbreak
  • 1.7.1 Global COVID-19 Status Overview
  • 1.7.2 Influence of COVID-19 Outbreak on Call Center Industry Development

2. Global Market Growth Trends

• 2.1 Industry Trends
  • 2.1.1 SWOT Analysis
  • 2.1.2 Porter’s Five Forces Analysis
• 2.2 Potential Market and Growth Potential Analysis
• 2.3 Industry News and Policies by Regions
  • 2.3.1 Industry News
  • 2.3.2 Industry Policies
• 2.4 Industry Trends Under COVID-19

3 Value Chain of Call Center Market

• 3.1 Value Chain Status
• 3.2 Call Center Manufacturing Cost Structure Analysis
  • 3.2.1 Production Process Analysis
  • 3.2.2 Manufacturing Cost Structure of Call Center
  • 3.2.3 Labor Cost of Call Center
    • 3.2.3.1 Labor Cost of Call Center Under COVID-19
• 3.3 Sales and Marketing Model Analysis
• 3.4 Downstream Major Customer Analysis (by Region)
• 3.5 Value Chain Status Under COVID-19

4 Players Profiles

• 4.1 Sitel
  • 4.1.1 Sitel Basic Information
  • 4.1.2 Call Center Product Profiles, Application and Specification
  • 4.1.3 Sitel Call Center Market Performance (2015-2020)
  • 4.1.4 Sitel Business Overview
• 4.2 Enter Call Center
  • 4.2.1 Enter Call Center Basic Information
  • 4.2.2 Call Center Product Profiles, Application and Specification
  • 4.2.3 Enter Call Center Call Center Market Performance (2015-2020)
  • 4.2.4 Enter Call Center Business Overview
• 4.3 HCL BPO Services NI
  • 4.3.1 HCL BPO Services NI Basic Information
  • 4.3.2 Call Center Product Profiles, Application and Specification
  • 4.3.3 HCL BPO Services NI Call Center Market Performance (2015-2020)
  • 4.3.4 HCL BPO Services NI Business Overview
• 4.4 Convergys Corp
  • 4.4.1 Convergys Corp Basic Information
  • 4.4.2 Call Center Product Profiles, Application and Specification
  • 4.4.3 Convergys Corp Call Center Market Performance (2015-2020)
  • 4.4.4 Convergys Corp Business Overview
• 4.5 Plusoft Informatica
  • 4.5.1 Plusoft Informatica Basic Information
  • 4.5.2 Call Center Product Profiles, Application and Specification
  • 4.5.3 Plusoft Informatica Call Center Market Performance (2015-2020)
  • 4.5.4 Plusoft Informatica Business Overview
• 4.6 Teleperformance
  • 4.6.1 Teleperformance Basic Information
  • 4.6.2 Call Center Product Profiles, Application and Specification
  • 4.6.3 Teleperformance Call Center Market Performance (2015-2020)
  • 4.6.4 Teleperformance Business Overview
• 4.7 ATOS
  • 4.7.1 ATOS Basic Information
  • 4.7.2 Call Center Product Profiles, Application and Specification
  • 4.7.3 ATOS Call Center Market Performance (2015-2020)
  • 4.7.4 ATOS Business Overview
• 4.8 EXL Service Holdings
  • 4.8.1 EXL Service Holdings Basic Information
  • 4.8.2 Call Center Product Profiles, Application and Specification
  • 4.8.3 EXL Service Holdings Call Center Market Performance (2015-2020)
  • 4.8.4 EXL Service Holdings Business Overview
• 4.9 Capita Customer Management
  • 4.9.1 Capita Customer Management Basic Information
  • 4.9.2 Call Center Product Profiles, Application and Specification
  • 4.9.3 Capita Customer Management Call Center Market Performance (2015-2020)
  • 4.9.4 Capita Customer Management Business Overview
• 4.10 IBEX Global
  • 4.10.1 IBEX Global Basic Information
  • 4.10.2 Call Center Product Profiles, Application and Specification
  • 4.10.3 IBEX Global Call Center Market Performance (2015-2020)
  • 4.10.4 IBEX Global Business Overview
• 4.11 Genpact
  • 4.11.1 Genpact Basic Information
  • 4.11.2 Call Center Product Profiles, Application and Specification
  • 4.11.3 Genpact Call Center Market Performance (2015-2020)
  • 4.11.4 Genpact Business Overview
• 4.12 West Corporation
  • 4.12.1 West Corporation Basic Information
  • 4.12.2 Call Center Product Profiles, Application and Specification
  • 4.12.3 West Corporation Call Center Market Performance (2015-2020)
  • 4.12.4 West Corporation Business Overview
• 4.13 Alliance Data System
  • 4.13.1 Alliance Data System Basic Information
  • 4.13.2 Call Center Product Profiles, Application and Specification
  • 4.13.3 Alliance Data System Call Center Market Performance (2015-2020)
  • 4.13.4 Alliance Data System Business Overview
• 4.14 BT Communications (Ireland)
  • 4.14.1 BT Communications (Ireland) Basic Information
  • 4.14.2 Call Center Product Profiles, Application and Specification
  • 4.14.3 BT Communications (Ireland) Call Center Market Performance (2015-2020)
  • 4.14.4 BT Communications (Ireland) Business Overview
• 4.15 IBM Global Process Services
  • 4.15.1 IBM Global Process Services Basic Information
  • 4.15.2 Call Center Product Profiles, Application and Specification
  • 4.15.3 IBM Global Process Services Call Center Market Performance (2015-2020)
  • 4.15.4 IBM Global Process Services Business Overview
• 4.16 Sykes Enterprises
  • 4.16.1 Sykes Enterprises Basic Information
  • 4.16.2 Call Center Product Profiles, Application and Specification
  • 4.16.3 Sykes Enterprises Call Center Market Performance (2015-2020)
  • 4.16.4 Sykes Enterprises Business Overview
• 4.17 Tata Consultancy Services
  • 4.17.1 Tata Consultancy Services Basic Information
  • 4.17.2 Call Center Product Profiles, Application and Specification
  • 4.17.3 Tata Consultancy Services Call Center Market Performance (2015-2020)
  • 4.17.4 Tata Consultancy Services Business Overview

5 Global Call Center Market Analysis by Regions

• 5.1 Global Call Center Sales, Revenue and Market Share by Regions
  • 5.1.1 Global Call Center Sales by Regions (2015-2020)
  • 5.1.2 Global Call Center Revenue by Regions (2015-2020)
• 5.2 North America Call Center Sales and Growth Rate (2015-2020)
• 5.3 Europe Call Center Sales and Growth Rate (2015-2020)
• 5.4 Asia-Pacific Call Center Sales and Growth Rate (2015-2020)
• 5.5 Middle East and Africa Call Center Sales and Growth Rate (2015-2020)
• 5.6 South America Call Center Sales and Growth Rate (2015-2020)

6 North America Call Center Market Analysis by Countries

• 6.1 North America Call Center Sales, Revenue and Market Share by Countries
  • 6.1.1 North America Call Center Sales by Countries (2015-2020)
  • 6.1.2 North America Call Center Revenue by Countries (2015-2020)
  • 6.1.3 North America Call Center Market Under COVID-19
• 6.2 United States Call Center Sales and Growth Rate (2015-2020)
  • 6.2.1 United States Call Center Market Under COVID-19
• 6.3 Canada Call Center Sales and Growth Rate (2015-2020)
• 6.4 Mexico Call Center Sales and Growth Rate (2015-2020)

7 Europe Call Center Market Analysis by Countries

• 7.1 Europe Call Center Sales, Revenue and Market Share by Countries
  • 7.1.1 Europe Call Center Sales by Countries (2015-2020)
  • 7.1.2 Europe Call Center Revenue by Countries (2015-2020)
  • 7.1.3 Europe Call Center Market Under COVID-19
• 7.2 Germany Call Center Sales and Growth Rate (2015-2020)
  • 7.2.1 Germany Call Center Market Under COVID-19
• 7.3 UK Call Center Sales and Growth Rate (2015-2020)
  • 7.3.1 UK Call Center Market Under COVID-19
• 7.4 France Call Center Sales and Growth Rate (2015-2020)
  • 7.4.1 France Call Center Market Under COVID-19
• 7.5 Italy Call Center Sales and Growth Rate (2015-2020)
  • 7.5.1 Italy Call Center Market Under COVID-19
• 7.6 Spain Call Center Sales and Growth Rate (2015-2020)
  • 7.6.1 Spain Call Center Market Under COVID-19
• 7.7 Russia Call Center Sales and Growth Rate (2015-2020)
  • 7.7.1 Russia Call Center Market Under COVID-19

8 Asia-Pacific Call Center Market Analysis by Countries

• 8.1 Asia-Pacific Call Center Sales, Revenue and Market Share by Countries
  • 8.1.1 Asia-Pacific Call Center Sales by Countries (2015-2020)
  • 8.1.2 Asia-Pacific Call Center Revenue by Countries (2015-2020)
  • 8.1.3 Asia-Pacific Call Center Market Under COVID-19
• 8.2 China Call Center Sales and Growth Rate (2015-2020)
  • 8.2.1 China Call Center Market Under COVID-19
• 8.3 Japan Call Center Sales and Growth Rate (2015-2020)
  • 8.3.1 Japan Call Center Market Under COVID-19
• 8.4 South Korea Call Center Sales and Growth Rate (2015-2020)
  • 8.4.1 South Korea Call Center Market Under COVID-19
• 8.5 Australia Call Center Sales and Growth Rate (2015-2020)
• 8.6 India Call Center Sales and Growth Rate (2015-2020)
  • 8.6.1 India Call Center Market Under COVID-19
• 8.7 Southeast Asia Call Center Sales and Growth Rate (2015-2020)
  • 8.7.1 Southeast Asia Call Center Market Under COVID-19

9 Middle East and Africa Call Center Market Analysis by Countries

• 9.1 Middle East and Africa Call Center Sales, Revenue and Market Share by Countries
  • 9.1.1 Middle East and Africa Call Center Sales by Countries (2015-2020)
  • 9.1.2 Middle East and Africa Call Center Revenue by Countries (2015-2020)
  • 9.1.3 Middle East and Africa Call Center Market Under COVID-19
• 9.2 Saudi Arabia Call Center Sales and Growth Rate (2015-2020)
• 9.3 UAE Call Center Sales and Growth Rate (2015-2020)
• 9.4 Egypt Call Center Sales and Growth Rate (2015-2020)
• 9.5 Nigeria Call Center Sales and Growth Rate (2015-2020)
• 9.6 South Africa Call Center Sales and Growth Rate (2015-2020)

10 South America Call Center Market Analysis by Countries

• 10.1 South America Call Center Sales, Revenue and Market Share by Countries
  • 10.1.1 South America Call Center Sales by Countries (2015-2020)
  • 10.1.2 South America Call Center Revenue by Countries (2015-2020)
  • 10.1.3 South America Call Center Market Under COVID-19
• 10.2 Brazil Call Center Sales and Growth Rate (2015-2020)
  • 10.2.1 Brazil Call Center Market Under COVID-19
• 10.3 Argentina Call Center Sales and Growth Rate (2015-2020)
• 10.4 Columbia Call Center Sales and Growth Rate (2015-2020)
• 10.5 Chile Call Center Sales and Growth Rate (2015-2020)

11 Global Call Center Market Segment by Types

• 11.1 Global Call Center Sales, Revenue and Market Share by Types (2015-2020)
  • 11.1.1 Global Call Center Sales and Market Share by Types (2015-2020)
  • 11.1.2 Global Call Center Revenue and Market Share by Types (2015-2020)
• 11.2 Out-sourced Call Centers Sales and Price (2015-2020)
• 11.3 In-house Call Centers Sales and Price (2015-2020)

12 Global Call Center Market Segment by Applications

• 12.1 Global Call Center Sales, Revenue and Market Share by Applications (2015-2020)
  • 12.1.1 Global Call Center Sales and Market Share by Applications (2015-2020)
  • 12.1.2 Global Call Center Revenue and Market Share by Applications (2015-2020)
• 12.2 Mass Market Center Sales, Revenue and Growth Rate (2015-2020)
• 12.3 B2B Center Sales, Revenue and Growth Rate (2015-2020)
• 12.4 Universal Center Sales, Revenue and Growth Rate (2015-2020)

13 Call Center Market Forecast by Regions (2020-2026)

• 13.1 Global Call Center Sales, Revenue and Growth Rate (2020-2026)
• 13.2 Call Center Market Forecast by Regions (2020-2026)
  • 13.2.1 North America Call Center Market Forecast (2020-2026)
  • 13.2.2 Europe Call Center Market Forecast (2020-2026)
  • 13.2.3 Asia-Pacific Call Center Market Forecast (2020-2026)
  • 13.2.4 Middle East and Africa Call Center Market Forecast (2020-2026)
  • 13.2.5 South America Call Center Market Forecast (2020-2026)
• 13.3 Call Center Market Forecast by Types (2020-2026)
• 13.4 Call Center Market Forecast by Applications (2020-2026)
• 13.5 Call Center Market Forecast Under COVID-19

14 Appendix

• 14.1 Methodology
• 14.2 Research Data Source

List of Tables and Figures

Table Global Call Center Market Size Growth Rate by Type (2020-2026)

Figure Global Call Center Market Share by Type in 2019 & 2026

Figure Out-sourced Call Centers Features

Figure In-house Call Centers Features

Table Global Call Center Market Size Growth by Application (2020-2026)

Figure Global Call Center Market Share by Application in 2019 & 2026

Figure Mass Market Center Description

Figure B2B Center Description

Figure Universal Center Description

Figure Global COVID-19 Status Overview

Table Influence of COVID-19 Outbreak on Call Center Industry Development

Table SWOT Analysis

Figure Porter's Five Forces Analysis

Figure Global Call Center Market Size and Growth Rate 2015-2026

Table Industry News

Table Industry Policies

Figure Value Chain Status of Call Center

Figure Production Process of Call Center

Figure Manufacturing Cost Structure of Call Center

Figure Major Company Analysis (by Business Distribution Base, by Product Type)

Table Downstream Major Customer Analysis (by Region)

Table Sitel Profile

Table Sitel Production, Value, Price, Gross Margin 2015-2020

Table Enter Call Center Profile

Table Enter Call Center Production, Value, Price, Gross Margin 2015-2020

Table HCL BPO Services NI Profile

Table HCL BPO Services NI Production, Value, Price, Gross Margin 2015-2020

Table Convergys Corp Profile

Table Convergys Corp Production, Value, Price, Gross Margin 2015-2020

Table Plusoft Informatica Profile

Table Plusoft Informatica Production, Value, Price, Gross Margin 2015-2020

Table Teleperformance Profile

Table Teleperformance Production, Value, Price, Gross Margin 2015-2020

Table ATOS Profile

Table ATOS Production, Value, Price, Gross Margin 2015-2020

Table EXL Service Holdings Profile

Table EXL Service Holdings Production, Value, Price, Gross Margin 2015-2020

Table Capita Customer Management Profile

Table Capita Customer Management Production, Value, Price, Gross Margin 2015-2020

Table IBEX Global Profile

Table IBEX Global Production, Value, Price, Gross Margin 2015-2020

Table Genpact Profile

Table Genpact Production, Value, Price, Gross Margin 2015-2020

Table West Corporation Profile

Table West Corporation Production, Value, Price, Gross Margin 2015-2020

Table Alliance Data System Profile

Table Alliance Data System Production, Value, Price, Gross Margin 2015-2020

Table BT Communications (Ireland) Profile

Table BT Communications (Ireland) Production, Value, Price, Gross Margin 2015-2020

Table IBM Global Process Services Profile

Table IBM Global Process Services Production, Value, Price, Gross Margin 2015-2020

Table Sykes Enterprises Profile

Table Sykes Enterprises Production, Value, Price, Gross Margin 2015-2020

Table Tata Consultancy Services Profile

Table Tata Consultancy Services Production, Value, Price, Gross Margin 2015-2020

Figure Global Call Center Sales and Growth Rate (2015-2020)

Figure Global Call Center Revenue ($) and Growth (2015-2020)

Table Global Call Center Sales by Regions (2015-2020)

Table Global Call Center Sales Market Share by Regions (2015-2020)

Table Global Call Center Revenue ($) by Regions (2015-2020)

Table Global Call Center Revenue Market Share by Regions (2015-2020)

Table Global Call Center Revenue Market Share by Regions in 2015

Table Global Call Center Revenue Market Share by Regions in 2019

Figure North America Call Center Sales and Growth Rate (2015-2020)

Figure Europe Call Center Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Call Center Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Call Center Sales and Growth Rate (2015-2020)

Figure South America Call Center Sales and Growth Rate (2015-2020)

Figure North America Call Center Revenue ($) and Growth (2015-2020)

Table North America Call Center Sales by Countries (2015-2020)

Table North America Call Center Sales Market Share by Countries (2015-2020)

Figure North America Call Center Sales Market Share by Countries in 2015

Figure North America Call Center Sales Market Share by Countries in 2019

Table North America Call Center Revenue ($) by Countries (2015-2020)

Table North America Call Center Revenue Market Share by Countries (2015-2020)

Figure North America Call Center Revenue Market Share by Countries in 2015

Figure North America Call Center Revenue Market Share by Countries in 2019

Figure United States Call Center Sales and Growth Rate (2015-2020)

Figure Canada Call Center Sales and Growth Rate (2015-2020)

Figure Mexico Call Center Sales and Growth (2015-2020)

Figure Europe Call Center Revenue ($) Growth (2015-2020)

Table Europe Call Center Sales by Countries (2015-2020)

Table Europe Call Center Sales Market Share by Countries (2015-2020)

Figure Europe Call Center Sales Market Share by Countries in 2015

Figure Europe Call Center Sales Market Share by Countries in 2019

Table Europe Call Center Revenue ($) by Countries (2015-2020)

Table Europe Call Center Revenue Market Share by Countries (2015-2020)

Figure Europe Call Center Revenue Market Share by Countries in 2015

Figure Europe Call Center Revenue Market Share by Countries in 2019

Figure Germany Call Center Sales and Growth Rate (2015-2020)

Figure UK Call Center Sales and Growth Rate (2015-2020)

Figure France Call Center Sales and Growth Rate (2015-2020)

Figure Italy Call Center Sales and Growth Rate (2015-2020)

Figure Spain Call Center Sales and Growth Rate (2015-2020)

Figure Russia Call Center Sales and Growth Rate (2015-2020)

Figure Asia-Pacific Call Center Revenue ($) and Growth (2015-2020)

Table Asia-Pacific Call Center Sales by Countries (2015-2020)

Table Asia-Pacific Call Center Sales Market Share by Countries (2015-2020)

Figure Asia-Pacific Call Center Sales Market Share by Countries in 2015

Figure Asia-Pacific Call Center Sales Market Share by Countries in 2019

Table Asia-Pacific Call Center Revenue ($) by Countries (2015-2020)

Table Asia-Pacific Call Center Revenue Market Share by Countries (2015-2020)

Figure Asia-Pacific Call Center Revenue Market Share by Countries in 2015

Figure Asia-Pacific Call Center Revenue Market Share by Countries in 2019

Figure China Call Center Sales and Growth Rate (2015-2020)

Figure Japan Call Center Sales and Growth Rate (2015-2020)

Figure South Korea Call Center Sales and Growth Rate (2015-2020)

Figure Australia Call Center Sales and Growth Rate (2015-2020)

Figure India Call Center Sales and Growth Rate (2015-2020)

Figure Southeast Asia Call Center Sales and Growth Rate (2015-2020)

Figure Middle East and Africa Call Center Revenue ($) and Growth (2015-2020)

Table Middle East and Africa Call Center Sales by Countries (2015-2020)

Table Middle East and Africa Call Center Sales Market Share by Countries (2015-2020)

Table Middle East and Africa Call Center Revenue ($) by Countries (2015-2020)

Table Middle East and Africa Call Center Revenue Market Share by Countries (2015-2020)

Figure Middle East and Africa Call Center Revenue Market Share by Countries in 2015

Figure Middle East and Africa Call Center Revenue Market Share by Countries in 2019

Figure Saudi Arabia Call Center Sales and Growth Rate (2015-2020)

Figure UAE Call Center Sales and Growth Rate (2015-2020)

Figure Egypt Call Center Sales and Growth Rate (2015-2020)

Figure Nigeria Call Center Sales and Growth Rate (2015-2020)

Figure South Africa Call Center Sales and Growth Rate (2015-2020)

Figure South America Call Center Revenue ($) and Growth (2015-2020)

Table South America Call Center Sales by Countries (2015-2020)

Table South America Call Center Sales Market Share by Countries (2015-2020)

Table South America Call Center Revenue ($) by Countries (2015-2020)

Table South America Call Center Revenue Market Share by Countries (2015-2020)

Figure South America Call Center Revenue Market Share by Countries in 2015

Figure South America Call Center Revenue Market Share by Countries in 2019

Figure Brazil Call Center Sales and Growth Rate (2015-2020)

Figure Argentina Call Center Sales and Growth Rate (2015-2020)

Figure Columbia Call Center Sales and Growth Rate (2015-2020)

Figure Chile Call Center Sales and Growth Rate (2015-2020)

Table Global Call Center Sales by Types (2015-2020)

Table Global Call Center Sales Share by Types (2015-2020)

Table Global Call Center Revenue ($) by Types (2015-2020)

Table Global Call Center Revenue Share by Types (2015-2020)

Figure Global Out-sourced Call Centers Sales and Growth Rate (2015-2020)

Figure Global Out-sourced Call Centers Price (2015-2020)

Figure Global In-house Call Centers Sales and Growth Rate (2015-2020)

Figure Global In-house Call Centers Price (2015-2020)

Table Global Call Center Sales by Applications (2015-2020)

Table Global Call Center Sales Share by Applications (2015-2020)

Figure Global Mass Market Center Sales and Growth Rate (2015-2020)

Figure Global Mass Market Center Revenue and Growth Rate (2015-2020)

Figure Global B2B Center Sales and Growth Rate (2015-2020)

Figure Global B2B Center Revenue and Growth Rate (2015-2020)

Figure Global Universal Center Sales and Growth Rate (2015-2020)

Figure Global Universal Center Revenue and Growth Rate (2015-2020)

Figure Global Call Center Sales and Growth Rate (2020-2026)

Figure Global Call Center Revenue ($) and Growth Rate (2020-2026)

Table Global Call Center Sales Forecast by Regions (2020-2026)

Table Global Call Center Revenue Forecast by Regions (2020-2026)

Figure North America Call Center Sales Forecast (2020-2026)

Figure North America Call Center Revenue Forecast (2020-2026)

Figure Europe Call Center Sales Forecast (2020-2026)

Figure Europe Call Center Revenue Forecast (2020-2026)

Figure Asia-Pacific Call Center Sales Forecast (2020-2026)

Figure Asia-Pacific Call Center Revenue Forecast (2020-2026)

Figure Middle East and Africa Call Center Sales Forecast (2020-2026)

Figure Middle East and Africa Call Center Revenue Forecast (2020-2026)

Figure South America Call Center Sales Forecast (2020-2026)

Figure South America Call Center Revenue Forecast (2020-2026)

Table Global Call Center Sales Forecast by Types (2020-2026)

Table Global Call Center Sales Market Share Forecast by Types (2020-2026)

Table Global Call Center Revenue Forecast by Types (2020-2026)

Table Global Call Center Revenue Market Share Forecast by Types (2020-2026)

Table Global Call Center Sales Forecast by Applications (2020-2026)

Table Global Call Center Sales Market Share Forecast by Applications (2020-2026)

Table Global Call Center Revenue Forecast by Applications (2020-2026)

Table Global Call Center Revenue Market Share Forecast by Applications (2020-2026)