Global Call Centers Market Size, Status and Forecast 2019-2025

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Call Centers Revenue
• 1.4 Market by Type
  • 1.4.1 Global Call Centers Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Cloud
  • 1.4.3 On-premises
• 1.5 Market by Application
  • 1.5.1 Global Call Centers Market Share by Application: 2020 VS 2026
  • 1.5.2 Banking, Financial Services, and Insurance (BFSI)
  • 1.5.3 Healthcare
  • 1.5.4 Government
  • 1.5.5 Retail
  • 1.5.6 Others
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global Call Centers Market Perspective (2015-2026)
• 2.2 Global Call Centers Growth Trends by Regions
  • 2.2.1 Call Centers Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Call Centers Historic Market Share by Regions (2015-2020)
  • 2.2.3 Call Centers Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Call Centers Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Call Centers Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Call Centers Players by Market Size
  • 3.1.1 Global Top Call Centers Players by Revenue (2015-2020)
  • 3.1.2 Global Call Centers Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Call Centers Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Call Centers Market Concentration Ratio
  • 3.2.1 Global Call Centers Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Call Centers Revenue in 2019
• 3.3 Call Centers Key Players Head office and Area Served
• 3.4 Key Players Call Centers Product Solution and Service
• 3.5 Date of Enter into Call Centers Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global Call Centers Historic Market Size by Type (2015-2020)
• 4.2 Global Call Centers Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global Call Centers Market Size by Application (2015-2020)
• 5.2 Global Call Centers Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Call Centers Market Size (2015-2020)
• 6.2 Call Centers Key Players in North America (2019-2020)
• 6.3 North America Call Centers Market Size by Type (2015-2020)
• 6.4 North America Call Centers Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Call Centers Market Size (2015-2020)
• 7.2 Call Centers Key Players in Europe (2019-2020)
• 7.3 Europe Call Centers Market Size by Type (2015-2020)
• 7.4 Europe Call Centers Market Size by Application (2015-2020)

8 China

• 8.1 China Call Centers Market Size (2015-2020)
• 8.2 Call Centers Key Players in China (2019-2020)
• 8.3 China Call Centers Market Size by Type (2015-2020)
• 8.4 China Call Centers Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Call Centers Market Size (2015-2020)
• 9.2 Call Centers Key Players in Japan (2019-2020)
• 9.3 Japan Call Centers Market Size by Type (2015-2020)
• 9.4 Japan Call Centers Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Call Centers Market Size (2015-2020)
• 10.2 Call Centers Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Call Centers Market Size by Type (2015-2020)
• 10.4 Southeast Asia Call Centers Market Size by Application (2015-2020)

11 India

• 11.1 India Call Centers Market Size (2015-2020)
• 11.2 Call Centers Key Players in India (2019-2020)
• 11.3 India Call Centers Market Size by Type (2015-2020)
• 11.4 India Call Centers Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Call Centers Market Size (2015-2020)
• 12.2 Call Centers Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Call Centers Market Size by Type (2015-2020)
• 12.4 Central & South America Call Centers Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 Teleperformance
  • 13.1.1 Teleperformance Company Details
  • 13.1.2 Teleperformance Business Overview
  • 13.1.3 Teleperformance Call Centers Introduction
  • 13.1.4 Teleperformance Revenue in Call Centers Business (2015-2020))
  • 13.1.5 Teleperformance Recent Development
• 13.2 Convergys (Stream)
  • 13.2.1 Convergys (Stream) Company Details
  • 13.2.2 Convergys (Stream) Business Overview
  • 13.2.3 Convergys (Stream) Call Centers Introduction
  • 13.2.4 Convergys (Stream) Revenue in Call Centers Business (2015-2020)
  • 13.2.5 Convergys (Stream) Recent Development
• 13.3 Sykes Enterprises Inc.
  • 13.3.1 Sykes Enterprises Inc. Company Details
  • 13.3.2 Sykes Enterprises Inc. Business Overview
  • 13.3.3 Sykes Enterprises Inc. Call Centers Introduction
  • 13.3.4 Sykes Enterprises Inc. Revenue in Call Centers Business (2015-2020)
  • 13.3.5 Sykes Enterprises Inc. Recent Development
• 13.4 Transcom, Atento
  • 13.4.1 Transcom, Atento Company Details
  • 13.4.2 Transcom, Atento Business Overview
  • 13.4.3 Transcom, Atento Call Centers Introduction
  • 13.4.4 Transcom, Atento Revenue in Call Centers Business (2015-2020)
  • 13.4.5 Transcom, Atento Recent Development
• 13.5 Arvato
  • 13.5.1 Arvato Company Details
  • 13.5.2 Arvato Business Overview
  • 13.5.3 Arvato Call Centers Introduction
  • 13.5.4 Arvato Revenue in Call Centers Business (2015-2020)
  • 13.5.5 Arvato Recent Development
• 13.6 West Corporation
  • 13.6.1 West Corporation Company Details
  • 13.6.2 West Corporation Business Overview
  • 13.6.3 West Corporation Call Centers Introduction
  • 13.6.4 West Corporation Revenue in Call Centers Business (2015-2020)
  • 13.6.5 West Corporation Recent Development
• 13.7 Acticall (Sitel)
  • 13.7.1 Acticall (Sitel) Company Details
  • 13.7.2 Acticall (Sitel) Business Overview
  • 13.7.3 Acticall (Sitel) Call Centers Introduction
  • 13.7.4 Acticall (Sitel) Revenue in Call Centers Business (2015-2020)
  • 13.7.5 Acticall (Sitel) Recent Development
• 13.8 TeleTech Holdings Inc.
  • 13.8.1 TeleTech Holdings Inc. Company Details
  • 13.8.2 TeleTech Holdings Inc. Business Overview
  • 13.8.3 TeleTech Holdings Inc. Call Centers Introduction
  • 13.8.4 TeleTech Holdings Inc. Revenue in Call Centers Business (2015-2020)
  • 13.8.5 TeleTech Holdings Inc. Recent Development
• 13.9 Comdata Group
  • 13.9.1 Comdata Group Company Details
  • 13.9.2 Comdata Group Business Overview
  • 13.9.3 Comdata Group Call Centers Introduction
  • 13.9.4 Comdata Group Revenue in Call Centers Business (2015-2020)
  • 13.9.5 Comdata Group Recent Development
• 13.10 Serco
  • 13.10.1 Serco Company Details
  • 13.10.2 Serco Business Overview
  • 13.10.3 Serco Call Centers Introduction
  • 13.10.4 Serco Revenue in Call Centers Business (2015-2020)
  • 13.10.5 Serco Recent Development
• 13.11 Concentrix
  • 10.11.1 Concentrix Company Details
  • 10.11.2 Concentrix Business Overview
  • 10.11.3 Concentrix Call Centers Introduction
  • 10.11.4 Concentrix Revenue in Call Centers Business (2015-2020)
  • 10.11.5 Concentrix Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer