Global IT Service Desk Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by IT Service Desk Revenue
• 1.4 Market by Type
  • 1.4.1 Global IT Service Desk Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Cloud based
  • 1.4.3 On Premise
• 1.5 Market by Application
  • 1.5.1 Global IT Service Desk Market Share by Application: 2020 VS 2026
  • 1.5.2 Healthcare
  • 1.5.3 IT support
  • 1.5.4 Education
  • 1.5.5 Others
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global IT Service Desk Market Perspective (2015-2026)
• 2.2 Global IT Service Desk Growth Trends by Regions
  • 2.2.1 IT Service Desk Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 IT Service Desk Historic Market Share by Regions (2015-2020)
  • 2.2.3 IT Service Desk Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 IT Service Desk Market Growth Strategy
  • 2.3.6 Primary Interviews with Key IT Service Desk Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top IT Service Desk Players by Market Size
  • 3.1.1 Global Top IT Service Desk Players by Revenue (2015-2020)
  • 3.1.2 Global IT Service Desk Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global IT Service Desk Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global IT Service Desk Market Concentration Ratio
  • 3.2.1 Global IT Service Desk Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by IT Service Desk Revenue in 2019
• 3.3 IT Service Desk Key Players Head office and Area Served
• 3.4 Key Players IT Service Desk Product Solution and Service
• 3.5 Date of Enter into IT Service Desk Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global IT Service Desk Historic Market Size by Type (2015-2020)
• 4.2 Global IT Service Desk Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global IT Service Desk Market Size by Application (2015-2020)
• 5.2 Global IT Service Desk Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America IT Service Desk Market Size (2015-2020)
• 6.2 IT Service Desk Key Players in North America (2019-2020)
• 6.3 North America IT Service Desk Market Size by Type (2015-2020)
• 6.4 North America IT Service Desk Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe IT Service Desk Market Size (2015-2020)
• 7.2 IT Service Desk Key Players in Europe (2019-2020)
• 7.3 Europe IT Service Desk Market Size by Type (2015-2020)
• 7.4 Europe IT Service Desk Market Size by Application (2015-2020)

8 China

• 8.1 China IT Service Desk Market Size (2015-2020)
• 8.2 IT Service Desk Key Players in China (2019-2020)
• 8.3 China IT Service Desk Market Size by Type (2015-2020)
• 8.4 China IT Service Desk Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan IT Service Desk Market Size (2015-2020)
• 9.2 IT Service Desk Key Players in Japan (2019-2020)
• 9.3 Japan IT Service Desk Market Size by Type (2015-2020)
• 9.4 Japan IT Service Desk Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia IT Service Desk Market Size (2015-2020)
• 10.2 IT Service Desk Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia IT Service Desk Market Size by Type (2015-2020)
• 10.4 Southeast Asia IT Service Desk Market Size by Application (2015-2020)

11 India

• 11.1 India IT Service Desk Market Size (2015-2020)
• 11.2 IT Service Desk Key Players in India (2019-2020)
• 11.3 India IT Service Desk Market Size by Type (2015-2020)
• 11.4 India IT Service Desk Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America IT Service Desk Market Size (2015-2020)
• 12.2 IT Service Desk Key Players in Central & South America (2019-2020)
• 12.3 Central & South America IT Service Desk Market Size by Type (2015-2020)
• 12.4 Central & South America IT Service Desk Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 Samanage
  • 13.1.1 Samanage Company Details
  • 13.1.2 Samanage Business Overview
  • 13.1.3 Samanage IT Service Desk Introduction
  • 13.1.4 Samanage Revenue in IT Service Desk Business (2015-2020))
  • 13.1.5 Samanage Recent Development
• 13.2 Freshservice
  • 13.2.1 Freshservice Company Details
  • 13.2.2 Freshservice Business Overview
  • 13.2.3 Freshservice IT Service Desk Introduction
  • 13.2.4 Freshservice Revenue in IT Service Desk Business (2015-2020)
  • 13.2.5 Freshservice Recent Development
• 13.3 ManageEngine ServiceDesk
  • 13.3.1 ManageEngine ServiceDesk Company Details
  • 13.3.2 ManageEngine ServiceDesk Business Overview
  • 13.3.3 ManageEngine ServiceDesk IT Service Desk Introduction
  • 13.3.4 ManageEngine ServiceDesk Revenue in IT Service Desk Business (2015-2020)
  • 13.3.5 ManageEngine ServiceDesk Recent Development
• 13.4 JIRA Service Desk
  • 13.4.1 JIRA Service Desk Company Details
  • 13.4.2 JIRA Service Desk Business Overview
  • 13.4.3 JIRA Service Desk IT Service Desk Introduction
  • 13.4.4 JIRA Service Desk Revenue in IT Service Desk Business (2015-2020)
  • 13.4.5 JIRA Service Desk Recent Development
• 13.5 Zendesk
  • 13.5.1 Zendesk Company Details
  • 13.5.2 Zendesk Business Overview
  • 13.5.3 Zendesk IT Service Desk Introduction
  • 13.5.4 Zendesk Revenue in IT Service Desk Business (2015-2020)
  • 13.5.5 Zendesk Recent Development
• 13.6 Track-It!
  • 13.6.1 Track-It! Company Details
  • 13.6.2 Track-It! Business Overview
  • 13.6.3 Track-It! IT Service Desk Introduction
  • 13.6.4 Track-It! Revenue in IT Service Desk Business (2015-2020)
  • 13.6.5 Track-It! Recent Development
• 13.7 BMC Remedy 9
  • 13.7.1 BMC Remedy 9 Company Details
  • 13.7.2 BMC Remedy 9 Business Overview
  • 13.7.3 BMC Remedy 9 IT Service Desk Introduction
  • 13.7.4 BMC Remedy 9 Revenue in IT Service Desk Business (2015-2020)
  • 13.7.5 BMC Remedy 9 Recent Development
• 13.8 Cherwell IT Service Management
  • 13.8.1 Cherwell IT Service Management Company Details
  • 13.8.2 Cherwell IT Service Management Business Overview
  • 13.8.3 Cherwell IT Service Management IT Service Desk Introduction
  • 13.8.4 Cherwell IT Service Management Revenue in IT Service Desk Business (2015-2020)
  • 13.8.5 Cherwell IT Service Management Recent Development
• 13.9 Agiloft
  • 13.9.1 Agiloft Company Details
  • 13.9.2 Agiloft Business Overview
  • 13.9.3 Agiloft IT Service Desk Introduction
  • 13.9.4 Agiloft Revenue in IT Service Desk Business (2015-2020)
  • 13.9.5 Agiloft Recent Development
• 13.10 Re:Desk
  • 13.10.1 Re:Desk Company Details
  • 13.10.2 Re:Desk Business Overview
  • 13.10.3 Re:Desk IT Service Desk Introduction
  • 13.10.4 Re:Desk Revenue in IT Service Desk Business (2015-2020)
  • 13.10.5 Re:Desk Recent Development
• 13.11 ServiceNow
  • 10.11.1 ServiceNow Company Details
  • 10.11.2 ServiceNow Business Overview
  • 10.11.3 ServiceNow IT Service Desk Introduction
  • 10.11.4 ServiceNow Revenue in IT Service Desk Business (2015-2020)
  • 10.11.5 ServiceNow Recent Development
• 13.12 GoToAssist
  • 10.12.1 GoToAssist Company Details
  • 10.12.2 GoToAssist Business Overview
  • 10.12.3 GoToAssist IT Service Desk Introduction
  • 10.12.4 GoToAssist Revenue in IT Service Desk Business (2015-2020)
  • 10.12.5 GoToAssist Recent Development
• 13.13 Spiceworks
  • 10.13.1 Spiceworks Company Details
  • 10.13.2 Spiceworks Business Overview
  • 10.13.3 Spiceworks IT Service Desk Introduction
  • 10.13.4 Spiceworks Revenue in IT Service Desk Business (2015-2020)
  • 10.13.5 Spiceworks Recent Development
• 13.14 EasyVista
  • 10.14.1 EasyVista Company Details
  • 10.14.2 EasyVista Business Overview
  • 10.14.3 EasyVista IT Service Desk Introduction
  • 10.14.4 EasyVista Revenue in IT Service Desk Business (2015-2020)
  • 10.14.5 EasyVista Recent Development
• 13.15 Wolken
  • 10.15.1 Wolken Company Details
  • 10.15.2 Wolken Business Overview
  • 10.15.3 Wolken IT Service Desk Introduction
  • 10.15.4 Wolken Revenue in IT Service Desk Business (2015-2020)
  • 10.15.5 Wolken Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer