Report Detail
Global Customer Experience Management (CEM) Market - Premium Insight, Industry Trends, FPNV Positioning Matrix, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2024 (Q3 2018 Update)
- RnM2798337 |
- 14 March, 2019 |
- Global |
- 145 Pages |
- 360iResearch |
- Other
The global customer experience management market is expected to grow from USD 5,782.46 million 2017 to USD 23,843.57 million by the end of 2024 at a Compound Annual Growth Rate (CAGR) of 22.43%.
“Growing demand for personalized customer experienceis one of the factors largely attributing to the growth of customer experience management market globally”
The factors attributing to the growth of the market are growing demand for personalized customer experience, growing focus of business organizations on retaining their customers, cloud-based implementation of customer experience management, enhanced customers experience across multiple channels, need for effective customer accessibility throughout the customer journey, and increasing usage of e-commerce and m-commerce platforms. However, some factors such as and undefined cross functional accountability may hinder the market growth. The global customer experience management market is expected to showcase the opportunities such as use of structured analytics cem technology, and major focus on virtual touchpoints. In the near future, the market may face the possible challenges in the growth due to and choosing the proper mix of technology and consistency for personnel. However, the key players in the market are putting regressive efforts to provide innovative offerings and benchmark strategies in the global customer experience management market market.
On the basis of touchpoints, the global customer experience management market is studied across Branch/Store, Call Center, Company Website, Email, Mobile, Social Media, and Web.
On the basis of industry, the global customer experience management market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality.
On the basis of deployment, the global customer experience management market is studied across On-Cloud and On-Premises.
On the basis of geography, the global customer experience management market is studied across Americas, (United States, Brazil, Canada, Mexico, and Argentina) Europe, Middle East & Africa, (United Kingdom, Germany, France, Saudi Arabia, United Arab Emirates, Italy, and Russia) and Asia-Pacific (China, Japan, India, and Australia).
“Adobe Systems, Inc.: The potential growing player for the global customer experience management market”
The key players profiled in the global customer experience management market are Adobe Systems, Inc., Avaya, InMoment, Inc., International Business Machines Corporation, MaritzCX LLC, Medallia, Inc., NICE Systems Inc., Nokia Corporation, Open Text Corporation, Oracle Corporation, Qualtrics LLC, Salesforce.com, Inc., Tech Mahindra Ltd., Verint Systems Inc., ZOHO Corporation, and Zendesk.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on sulfuric acid offered by the key players in the global customer experience management market.
2. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments in the global customer experience management market.
3. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets for the global customer experience management market.
4. Market Diversification: Provides detailed information about new products launches, untapped geographies, recent developments, and investments in the global customer experience management market.
5. Competitive Assessment & Intelligence: Provides exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the global customer experience management market.
Table of Contents
1. Preface
- 1.1. Objectives of the Study
- 1.2. Market Segmentation & Coverage
- 1.3. Years Considered for the Study
- 1.4. Currency & Pricing
- 1.5. Stakeholders
2. Research & Forecasting
- 2.1. Research Methodology
- 2.1.1. Research Instruments
- 2.1.1.1. Secondary Instrument
- 2.1.1.2. Primary Instrument
- 2.1.2. Research Approaches
- 2.1.2.1. Bottom-up Approach
- 2.1.2.2. Top-down Approach
- 2.1.3. Research Reliability & Validity
- 2.1.4. Research Assumptions
- 2.1.5. Vendor Inclusion Criteria
- 2.1.1. Research Instruments
- 2.2. Forecasting Methodology
- 2.2.1. Methodology for Market Estimation & Forecasting
- 2.2.2. Significance and Importance of the Market Estimation & Forecasting
3. Executive Summary
4. Premium Insight
- 4.1. Market Connectivity
- 4.2. Market Data Feed
- 4.3. Market Vendor Ranking Analysis
- 4.4. Market Dynamics
- 4.4.1. Drivers
- 4.4.1.1. Growing demand for personalized customer experience
- 4.4.1.2. Growing focus of business organizations on retaining their customers
- 4.4.1.3. Cloud-based implementation of customer experience management
- 4.4.1.4. Enhanced customers experience across multiple channels
- 4.4.1.5. Need for effective customer accessibility throughout the customer journey
- 4.4.1.6. Increasing usage of e-commerce and m-commerce platforms
- 4.4.2. Restraints
- 4.4.2.1. Undefined cross functional accountability
- 4.4.3. Opportunities
- 4.4.3.1. Use of structured analytics CEM technology
- 4.4.3.2. Major Focus on virtual touchpoints
- 4.4.4. Challenges
- 4.4.4.1. Choosing the proper mix of technology and consistency for personnel
- 4.4.1. Drivers
- 4.5. Porter’s Five Forces Analysis
- 4.5.1. Threat of New Entrants
- 4.5.2. Threat of Substitutes
- 4.5.3. Bargaining Power of Customers
- 4.5.4. Bargaining Power of Suppliers
- 4.5.5. Industry Rivalry
- 4.6. Technology Trends
- 4.6.1. Emotional Analytics
5. Global Customer Experience Management Market, by Touchpoints
- 5.1. Introduction
- 5.2. Branch/Store
- 5.3. Call Center
- 5.4. Company Website
- 5.5. Email
- 5.6. Mobile
- 5.7. Social Media
- 5.8. Web
6. Global Customer Experience Management Market, by Industry
- 6.1. Introduction
- 6.2. Aerospace & Defense
- 6.3. Automotive & Transportation
- 6.4. Banking, Financial Services & Insurance
- 6.5. Building, Construction & Real Estate
- 6.6. Consumer Goods & Retail
- 6.7. Education
- 6.8. Energy & Utilities
- 6.9. Government & Public Sector
- 6.10. Healthcare & Life Sciences
- 6.11. Information Technology
- 6.12. Manufacturing
- 6.13. Media & Entertainment
- 6.14. Telecommunication
- 6.15. Travel & Hospitality
7. Global Customer Experience Management Market, by Deployment
- 7.1. Introduction
- 7.2. On-Cloud
- 7.3. On-Premises
8. Global Customer Experience Management Market, by Geography
- 8.1. Introduction
- 8.2. Americas Customer Experience Management Market
- 8.2.1. Americas Customer Experience Management Market, by Country
- 8.2.1.1. United States
- 8.2.1.2. Brazil
- 8.2.1.3. Canada
- 8.2.1.4. Mexico
- 8.2.1.5. Argentina
- 8.2.2. Americas Customer Experience Management Market, by Touchpoints
- 8.2.3. Americas Customer Experience Management Market, by Industry
- 8.2.4. Americas Customer Experience Management Market, by Deployment
- 8.2.1. Americas Customer Experience Management Market, by Country
- 8.3. Europe, Middle East & Africa Customer Experience Management Market
- 8.3.1. Europe, Middle East & Africa Customer Experience Management Market, by Country
- 8.3.1.1. United Kingdom
- 8.3.1.2. Germany
- 8.3.1.3. France
- 8.3.1.4. Saudi Arabia
- 8.3.1.5. United Arab Emirates
- 8.3.1.6. Italy
- 8.3.1.7. Russia
- 8.3.2. Europe, Middle East & Africa Customer Experience Management Market, by Touchpoints
- 8.3.3. Europe, Middle East & Africa Customer Experience Management Market, by Industry
- 8.3.4. Europe, Middle East & Africa Customer Experience Management Market, by Deployment
- 8.3.1. Europe, Middle East & Africa Customer Experience Management Market, by Country
- 8.4. Asia-Pacific Customer Experience Management Market
- 8.4.1. Asia-Pacific Customer Experience Management Market, by Country
- 8.4.1.1. China
- 8.4.1.2. Japan
- 8.4.1.3. India
- 8.4.1.4. Australia
- 8.4.2. Asia-Pacific Customer Experience Management Market, by Touchpoints
- 8.4.3. Asia-Pacific Customer Experience Management Market, by Industry
- 8.4.4. Asia-Pacific Customer Experience Management Market, by Deployment
- 8.4.1. Asia-Pacific Customer Experience Management Market, by Country
9. Competitive Strategic Window
- 9.1. Introduction
- 9.1.1. Leverage Zone
- 9.1.2. Vantage Zone
- 9.1.3. Speculative Zone
- 9.1.4. Bottleneck Zone
10. FPNV Positioning Matrix
- 10.1. Introduction
- 10.2. Scores
- 10.2.1. Forefront
- 10.2.2. Pathfinders
- 10.2.3. Niche
- 10.2.4. Vital
- 10.3. Business Strategy
- 10.4. Product Satisfaction
11. Competitive News Feed Analysis
12. Company Usability Profiles
- 12.1. Adobe Systems, Inc.
- 12.2. Avaya
- 12.3. InMoment, Inc.
- 12.4. International Business Machines Corporation
- 12.5. MaritzCX LLC
- 12.6. Medallia, Inc.
- 12.7. NICE Systems Inc.
- 12.8. Nokia Corporation
- 12.9. Open Text Corporation
- 12.10. Oracle Corporation
- 12.11. Qualtrics LLC
- 12.12. Salesforce.com, Inc.
- 12.13. Tech Mahindra Ltd.
- 12.14. Verint Systems Inc.
- 12.15. ZOHO Corporation
- 12.16. Zendesk
13. Appendix
- 13.1. Top Reports
- 13.2. Author Details
LIST OF TABLES (47 TABLES)
TABLE 1. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 2. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET RANKING, BY VENDORS, 2017
TABLE 3. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)
TABLE 4. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 5. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 6. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 7. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 8. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 9. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 10. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 11. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 12. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 13. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 14. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 15. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 16. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 17. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 18. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 19. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 20. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 21. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 22. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 23. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 24. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 25. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 26. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 27. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 28. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 29. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)
TABLE 30. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 31. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)
TABLE 32. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 33. AMERICAS CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 34. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 35. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)
TABLE 36. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 37. EUROPE, MIDDLE EAST & AFRICA CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 38. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
TABLE 39. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2016 - 2024 (USD MILLION)
TABLE 40. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)
TABLE 41. ASIA-PACIFIC CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2016 - 2024 (USD MILLION)
TABLE 42. 360IRESEARCH SCORES FOR FOREFRONT IN CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 43. 360IRESEARCH SCORES FOR PATHFINDERS IN CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 44. 360IRESEARCH SCORES FOR NICHE IN CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 45. 360IRESEARCH SCORES FOR VITAL IN CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 46. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR CUSTOMER EXPERIENCE MANAGEMENT MARKET
TABLE 47. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR CUSTOMER EXPERIENCE MANAGEMENT MARKET
LIST OF FIGURES (43 TABLES)
FIGURE 1. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: YEARS CONSIDERED FOR THE STUDY
FIGURE 2. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH METHODOLOGY
FIGURE 3. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH INSTRUMENTS
FIGURE 4. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY SECONDARY INSTRUMENT SOURCES
FIGURE 5. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY POTENTIAL RESPONDENTS
FIGURE 6. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT
FIGURE 7. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH APPROACHES
FIGURE 8. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY DATA TRIANGULATION
FIGURE 9. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY RESEARCH ASSUMPTIONS
FIGURE 10. CUSTOMER EXPERIENCE MANAGEMENT MARKET: KEY MARKET CONNECTIVITY
FIGURE 11. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)
FIGURE 12. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TOUCHPOINTS, 2017 VS 2024 (USD MILLION)
FIGURE 13. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BRANCH/STORE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 14. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CALL CENTER, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 15. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPANY WEBSITE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 16. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EMAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 17. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MOBILE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 18. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 19. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY WEB, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 20. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INDUSTRY, 2017 VS 2024 (USD MILLION)
FIGURE 21. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 22. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 23. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 24. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 25. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 26. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 27. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 28. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 29. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 30. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 31. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 32. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 33. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 34. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 35. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2017 VS 2024 (USD MILLION)
FIGURE 36. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-CLOUD, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 37. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)
FIGURE 38. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 (USD MILLION)
FIGURE 39. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY TOUCHPOINTS, 2024
FIGURE 40. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2024
FIGURE 41. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT, 2024
FIGURE 42. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY, 2024
FIGURE 43. 360IRESEARCH FPNV POSITIONING MATRIX FOR CUSTOMER EXPERIENCE MANAGEMENT MARKET
Summary:
Get latest Market Research Reports on Customer Experience Management (CEM) . Industry analysis & Market Report on Customer Experience Management (CEM) is a syndicated market report, published as Global Customer Experience Management (CEM) Market - Premium Insight, Industry Trends, FPNV Positioning Matrix, Competitive News Feed Analysis, Company Usability Profiles, Market Sizing & Forecasts to 2024 (Q3 2018 Update). It is complete Research Study and Industry Analysis of Customer Experience Management (CEM) market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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