Report Detail
Global Customer Care BPO Market Growth (Status and Outlook) 2019-2024
- RnM3181957 |
- 25 March, 2019 |
- Global |
- 137 Pages |
- LPI(LP Information) |
- Service & Software
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
According to this study, over the next five years the Customer Care BPO market will register a 6.2% CAGR in terms of revenue, the global market size will reach US$ 75100 million by 2024, from US$ 55500 million in 2019. In particular, this report presents the global revenue market share of key companies in Customer Care BPO business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Customer Care BPO market by product type, application, key companies and key regions.
This study considers the Customer Care BPO value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Onshore Outsourcing
Offshore Outsourcing
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global Customer Care BPO market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Customer Care BPO market by identifying its various subsegments.
Focuses on the key global Customer Care BPO players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Customer Care BPO with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Customer Care BPO submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
2019-2024 Global Customer Care BPO Market Report (Status and Outlook)
1 Scope of the Report
- 1.1 Market Introduction
- 1.2 Research Objectives
- 1.3 Years Considered
- 1.4 Market Research Methodology
- 1.5 Economic Indicators
- 1.6 Currency Considered
2 Executive Summary
- 2.1 World Market Overview
- 2.1.1 Global Customer Care BPO Market Size 2014-2024
- 2.1.2 Customer Care BPO Market Size CAGR by Region
- 2.2 Customer Care BPO Segment by Type
- 2.2.1 Onshore Outsourcing
- 2.2.2 Offshore Outsourcing
- 2.3 Customer Care BPO Market Size by Type
- 2.3.1 Global Customer Care BPO Market Size Market Share by Type (2014-2019)
- 2.3.2 Global Customer Care BPO Market Size Growth Rate by Type (2014-2019)
- 2.4 Customer Care BPO Segment by Application
- 2.4.1 Telecom & IT
- 2.4.2 BFSI
- 2.4.3 Healthcare & Life Sciences
- 2.4.4 Government & Public
- 2.4.5 Retail & Consumer Goods
- 2.4.6 Others
- 2.5 Customer Care BPO Market Size by Application
- 2.5.1 Global Customer Care BPO Market Size Market Share by Application (2014-2019)
- 2.5.2 Global Customer Care BPO Market Size Growth Rate by Application (2014-2019)
3 Global Customer Care BPO by Players
- 3.1 Global Customer Care BPO Market Size Market Share by Players
- 3.1.1 Global Customer Care BPO Market Size by Players (2017-2019)
- 3.1.2 Global Customer Care BPO Market Size Market Share by Players (2017-2019)
- 3.2 Global Customer Care BPO Key Players Head office and Products Offered
- 3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
- 3.4 New Products and Potential Entrants
- 3.5 Mergers & Acquisitions, Expansion
4 Customer Care BPO by Regions
- 4.1 Customer Care BPO Market Size by Regions
- 4.2 Americas Customer Care BPO Market Size Growth
- 4.3 APAC Customer Care BPO Market Size Growth
- 4.4 Europe Customer Care BPO Market Size Growth
- 4.5 Middle East & Africa Customer Care BPO Market Size Growth
5 Americas
- 5.1 Americas Customer Care BPO Market Size by Countries
- 5.2 Americas Customer Care BPO Market Size by Type
- 5.3 Americas Customer Care BPO Market Size by Application
- 5.4 United States
- 5.5 Canada
- 5.6 Mexico
- 5.7 Key Economic Indicators of Few Americas Countries
6 APAC
- 6.1 APAC Customer Care BPO Market Size by Countries
- 6.2 APAC Customer Care BPO Market Size by Type
- 6.3 APAC Customer Care BPO Market Size by Application
- 6.4 China
- 6.5 Japan
- 6.6 Korea
- 6.7 Southeast Asia
- 6.8 India
- 6.9 Australia
- 6.10 Key Economic Indicators of Few APAC Countries
7 Europe
- 7.1 Europe Customer Care BPO by Countries
- 7.2 Europe Customer Care BPO Market Size by Type
- 7.3 Europe Customer Care BPO Market Size by Application
- 7.4 Germany
- 7.5 France
- 7.6 UK
- 7.7 Italy
- 7.8 Russia
- 7.9 Spain
- 7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
- 8.1 Middle East & Africa Customer Care BPO by Countries
- 8.2 Middle East & Africa Customer Care BPO Market Size by Type
- 8.3 Middle East & Africa Customer Care BPO Market Size by Application
- 8.4 Egypt
- 8.5 South Africa
- 8.6 Israel
- 8.7 Turkey
- 8.8 GCC Countries
9 Market Drivers, Challenges and Trends
- 9.1 Market Drivers and Impact
- 9.1.1 Growing Demand from Key Regions
- 9.1.2 Growing Demand from Key Applications and Potential Industries
- 9.2 Market Challenges and Impact
- 9.3 Market Trends
10 Global Customer Care BPO Market Forecast
- 10.1 Global Customer Care BPO Market Size Forecast (2019-2024)
- 10.2 Global Customer Care BPO Forecast by Regions
- 10.2.1 Global Customer Care BPO Forecast by Regions (2019-2024)
- 10.2.2 Americas Market Forecast
- 10.2.3 APAC Market Forecast
- 10.2.4 Europe Market Forecast
- 10.2.5 Middle East & Africa Market Forecast
- 10.3 Americas Forecast by Countries
- 10.3.1 United States Market Forecast
- 10.3.2 Canada Market Forecast
- 10.3.3 Mexico Market Forecast
- 10.3.4 Brazil Market Forecast
- 10.4 APAC Forecast by Countries
- 10.4.1 China Market Forecast
- 10.4.2 Japan Market Forecast
- 10.4.3 Korea Market Forecast
- 10.4.4 Southeast Asia Market Forecast
- 10.4.5 India Market Forecast
- 10.4.6 Australia Market Forecast
- 10.5 Europe Forecast by Countries
- 10.5.1 Germany Market Forecast
- 10.5.2 France Market Forecast
- 10.5.3 UK Market Forecast
- 10.5.4 Italy Market Forecast
- 10.5.5 Russia Market Forecast
- 10.5.6 Spain Market Forecast
- 10.6 Middle East & Africa Forecast by Countries
- 10.6.1 Egypt Market Forecast
- 10.6.2 South Africa Market Forecast
- 10.6.3 Israel Market Forecast
- 10.6.4 Turkey Market Forecast
- 10.6.5 GCC Countries Market Forecast
- 10.7 Global Customer Care BPO Forecast by Type
- 10.8 Global Customer Care BPO Forecast by Application
11 Key Players Analysis
- 11.1 Teleperformance SA
- 11.1.1 Company Details
- 11.1.2 Customer Care BPO Product Offered
- 11.1.3 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.1.4 Main Business Overview
- 11.1.5 Teleperformance SA News
- 11.2 Convergys
- 11.2.1 Company Details
- 11.2.2 Customer Care BPO Product Offered
- 11.2.3 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.2.4 Main Business Overview
- 11.2.5 Convergys News
- 11.3 Arvato
- 11.3.1 Company Details
- 11.3.2 Customer Care BPO Product Offered
- 11.3.3 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.3.4 Main Business Overview
- 11.3.5 Arvato News
- 11.4 Sykes Enterprises
- 11.4.1 Company Details
- 11.4.2 Customer Care BPO Product Offered
- 11.4.3 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.4.4 Main Business Overview
- 11.4.5 Sykes Enterprises News
- 11.5 Atento
- 11.5.1 Company Details
- 11.5.2 Customer Care BPO Product Offered
- 11.5.3 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.5.4 Main Business Overview
- 11.5.5 Atento News
- 11.6 TeleTech Holdings
- 11.6.1 Company Details
- 11.6.2 Customer Care BPO Product Offered
- 11.6.3 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.6.4 Main Business Overview
- 11.6.5 TeleTech Holdings News
- 11.7 Serco
- 11.7.1 Company Details
- 11.7.2 Customer Care BPO Product Offered
- 11.7.3 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.7.4 Main Business Overview
- 11.7.5 Serco News
- 11.8 Acticall (Sitel)
- 11.8.1 Company Details
- 11.8.2 Customer Care BPO Product Offered
- 11.8.3 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.8.4 Main Business Overview
- 11.8.5 Acticall (Sitel) News
- 11.9 Alorica
- 11.9.1 Company Details
- 11.9.2 Customer Care BPO Product Offered
- 11.9.3 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.9.4 Main Business Overview
- 11.9.5 Alorica News
- 11.10 Webhelp
- 11.10.1 Company Details
- 11.10.2 Customer Care BPO Product Offered
- 11.10.3 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2017-2019)
- 11.10.4 Main Business Overview
- 11.10.5 Webhelp News
- 11.11 Amdocs
- 11.12 Transcom
- 11.13 Comdata
- 11.14 West Corporation
- 11.15 Infosys BPM
- 11.16 StarTek Inc
12 Research Findings and Conclusion
Summary:
Get latest Market Research Reports on Customer Care BPO . Industry analysis & Market Report on Customer Care BPO is a syndicated market report, published as Global Customer Care BPO Market Growth (Status and Outlook) 2019-2024. It is complete Research Study and Industry Analysis of Customer Care BPO market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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