Global Customer Care BPO Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Table of Contents

1 Customer Care BPO Market Overview

• 1.1 Product Overview and Scope of Customer Care BPO
• 1.2 Classification of Customer Care BPO by Types
  • 1.2.1 Global Customer Care BPO Revenue Comparison by Types (2019-2024)
  • 1.2.2 Global Customer Care BPO Revenue Market Share by Types in 2018
  • 1.2.3 Onshore Outsourcing
  • 1.2.4 Offshore Outsourcing
• 1.3 Global Customer Care BPO Market by Application
  • 1.3.1 Global Customer Care BPO Market Size and Market Share Comparison by Applications (2014-2024)
  • 1.3.2 Telecom & IT
  • 1.3.3 BFSI
  • 1.3.4 Healthcare & Life Sciences
  • 1.3.5 Government & Public
  • 1.3.6 Retail & Consumer Goods
  • 1.3.7 Others
• 1.4 Global Customer Care BPO Market by Regions
  • 1.4.1 Global Customer Care BPO Market Size (Million USD) Comparison by Regions (2014-2024)
  • 1.4.1 North America (USA, Canada and Mexico) Customer Care BPO Status and Prospect (2014-2024)
  • 1.4.2 Europe (Germany, France, UK, Russia and Italy) Customer Care BPO Status and Prospect (2014-2024)
  • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Care BPO Status and Prospect (2014-2024)
  • 1.4.4 South America (Brazil, Argentina, Colombia) Customer Care BPO Status and Prospect (2014-2024)
  • 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Care BPO Status and Prospect (2014-2024)
• 1.5 Global Market Size of Customer Care BPO (2014-2024)

2 Manufacturers Profiles

• 2.1 Teleperformance SA
  • 2.1.1 Business Overview
  • 2.1.2 Customer Care BPO Type and Applications
    • 2.1.2.1 Product A
    • 2.1.2.2 Product B
  • 2.1.3 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.2 Convergys
  • 2.2.1 Business Overview
  • 2.2.2 Customer Care BPO Type and Applications
    • 2.2.2.1 Product A
    • 2.2.2.2 Product B
  • 2.2.3 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.3 Arvato
  • 2.3.1 Business Overview
  • 2.3.2 Customer Care BPO Type and Applications
    • 2.3.2.1 Product A
    • 2.3.2.2 Product B
  • 2.3.3 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.4 Sykes Enterprises
  • 2.4.1 Business Overview
  • 2.4.2 Customer Care BPO Type and Applications
    • 2.4.2.1 Product A
    • 2.4.2.2 Product B
  • 2.4.3 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.5 Atento
  • 2.5.1 Business Overview
  • 2.5.2 Customer Care BPO Type and Applications
    • 2.5.2.1 Product A
    • 2.5.2.2 Product B
  • 2.5.3 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.6 TeleTech Holdings
  • 2.6.1 Business Overview
  • 2.6.2 Customer Care BPO Type and Applications
    • 2.6.2.1 Product A
    • 2.6.2.2 Product B
  • 2.6.3 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.7 Serco
  • 2.7.1 Business Overview
  • 2.7.2 Customer Care BPO Type and Applications
    • 2.7.2.1 Product A
    • 2.7.2.2 Product B
  • 2.7.3 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.8 Acticall (Sitel)
  • 2.8.1 Business Overview
  • 2.8.2 Customer Care BPO Type and Applications
    • 2.8.2.1 Product A
    • 2.8.2.2 Product B
  • 2.8.3 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.9 Alorica
  • 2.9.1 Business Overview
  • 2.9.2 Customer Care BPO Type and Applications
    • 2.9.2.1 Product A
    • 2.9.2.2 Product B
  • 2.9.3 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.10 Webhelp
  • 2.10.1 Business Overview
  • 2.10.2 Customer Care BPO Type and Applications
    • 2.10.2.1 Product A
    • 2.10.2.2 Product B
  • 2.10.3 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.11 Amdocs
  • 2.11.1 Business Overview
  • 2.11.2 Customer Care BPO Type and Applications
    • 2.11.2.1 Product A
    • 2.11.2.2 Product B
  • 2.11.3 Amdocs Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.12 Transcom
  • 2.12.1 Business Overview
  • 2.12.2 Customer Care BPO Type and Applications
    • 2.12.2.1 Product A
    • 2.12.2.2 Product B
  • 2.12.3 Transcom Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.13 Comdata
  • 2.13.1 Business Overview
  • 2.13.2 Customer Care BPO Type and Applications
    • 2.13.2.1 Product A
    • 2.13.2.2 Product B
  • 2.13.3 Comdata Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.14 West Corporation
  • 2.14.1 Business Overview
  • 2.14.2 Customer Care BPO Type and Applications
    • 2.14.2.1 Product A
    • 2.14.2.2 Product B
  • 2.14.3 West Corporation Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.15 Infosys BPM
  • 2.15.1 Business Overview
  • 2.15.2 Customer Care BPO Type and Applications
    • 2.15.2.1 Product A
    • 2.15.2.2 Product B
  • 2.15.3 Infosys BPM Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)
• 2.16 StarTek Inc
  • 2.16.1 Business Overview
  • 2.16.2 Customer Care BPO Type and Applications
    • 2.16.2.1 Product A
    • 2.16.2.2 Product B
  • 2.16.3 StarTek Inc Customer Care BPO Revenue, Gross Margin and Market Share (2017-2018)

3 Global Customer Care BPO Market Competition, by Players

• 3.1 Global Customer Care BPO Revenue and Share by Players (2014-2019)
• 3.2 Market Concentration Rate
  • 3.2.1 Top 5 Customer Care BPO Players Market Share
  • 3.2.2 Top 10 Customer Care BPO Players Market Share
• 3.3 Market Competition Trend

4 Global Customer Care BPO Market Size by Regions

• 4.1 Global Customer Care BPO Revenue and Market Share by Regions
• 4.2 North America Customer Care BPO Revenue and Growth Rate (2014-2019)
• 4.3 Europe Customer Care BPO Revenue and Growth Rate (2014-2019)
• 4.4 Asia-Pacific Customer Care BPO Revenue and Growth Rate (2014-2019)
• 4.5 South America Customer Care BPO Revenue and Growth Rate (2014-2019)
• 4.6 Middle East and Africa Customer Care BPO Revenue and Growth Rate (2014-2019)

5 North America Customer Care BPO Revenue by Countries

• 5.1 North America Customer Care BPO Revenue by Countries (2014-2019)
• 5.2 USA Customer Care BPO Revenue and Growth Rate (2014-2019)
• 5.3 Canada Customer Care BPO Revenue and Growth Rate (2014-2019)
• 5.4 Mexico Customer Care BPO Revenue and Growth Rate (2014-2019)

6 Europe Customer Care BPO Revenue by Countries

• 6.1 Europe Customer Care BPO Revenue by Countries (2014-2019)
• 6.2 Germany Customer Care BPO Revenue and Growth Rate (2014-2019)
• 6.3 UK Customer Care BPO Revenue and Growth Rate (2014-2019)
• 6.4 France Customer Care BPO Revenue and Growth Rate (2014-2019)
• 6.5 Russia Customer Care BPO Revenue and Growth Rate (2014-2019)
• 6.6 Italy Customer Care BPO Revenue and Growth Rate (2014-2019)

7 Asia-Pacific Customer Care BPO Revenue by Countries

• 7.1 Asia-Pacific Customer Care BPO Revenue by Countries (2014-2019)
• 7.2 China Customer Care BPO Revenue and Growth Rate (2014-2019)
• 7.3 Japan Customer Care BPO Revenue and Growth Rate (2014-2019)
• 7.4 Korea Customer Care BPO Revenue and Growth Rate (2014-2019)
• 7.5 India Customer Care BPO Revenue and Growth Rate (2014-2019)
• 7.6 Southeast Asia Customer Care BPO Revenue and Growth Rate (2014-2019)

8 South America Customer Care BPO Revenue by Countries

• 8.1 South America Customer Care BPO Revenue by Countries (2014-2019)
• 8.2 Brazil Customer Care BPO Revenue and Growth Rate (2014-2019)
• 8.3 Argentina Customer Care BPO Revenue and Growth Rate (2014-2019)
• 8.4 Colombia Customer Care BPO Revenue and Growth Rate (2014-2019)

9 Middle East and Africa Revenue Customer Care BPO by Countries

• 9.1 Middle East and Africa Customer Care BPO Revenue by Countries (2014-2019)
• 9.2 Saudi Arabia Customer Care BPO Revenue and Growth Rate (2014-2019)
• 9.3 UAE Customer Care BPO Revenue and Growth Rate (2014-2019)
• 9.4 Egypt Customer Care BPO Revenue and Growth Rate (2014-2019)
• 9.5 Nigeria Customer Care BPO Revenue and Growth Rate (2014-2019)
• 9.6 South Africa Customer Care BPO Revenue and Growth Rate (2014-2019)

10 Global Customer Care BPO Market Segment by Type

• 10.1 Global Customer Care BPO Revenue and Market Share by Type (2014-2019)
• 10.2 Global Customer Care BPO Market Forecast by Type (2019-2024)
• 10.3 Onshore Outsourcing Revenue Growth Rate (2014-2024)
• 10.4 Offshore Outsourcing Revenue Growth Rate (2014-2024)

11 Global Customer Care BPO Market Segment by Application

• 11.1 Global Customer Care BPO Revenue Market Share by Application (2014-2019)
• 11.2 Customer Care BPO Market Forecast by Application (2019-2024)
• 11.3 Telecom & IT Revenue Growth (2014-2019)
• 11.4 BFSI Revenue Growth (2014-2019)
• 11.5 Healthcare & Life Sciences Revenue Growth (2014-2019)
• 11.6 Government & Public Revenue Growth (2014-2019)
• 11.7 Retail & Consumer Goods Revenue Growth (2014-2019)
• 11.8 Others Revenue Growth (2014-2019)

12 Global Customer Care BPO Market Size Forecast (2019-2024)

• 12.1 Global Customer Care BPO Market Size Forecast (2019-2024)
• 12.2 Global Customer Care BPO Market Forecast by Regions (2019-2024)
• 12.3 North America Customer Care BPO Revenue Market Forecast (2019-2024)
• 12.4 Europe Customer Care BPO Revenue Market Forecast (2019-2024)
• 12.5 Asia-Pacific Customer Care BPO Revenue Market Forecast (2019-2024)
• 12.6 South America Customer Care BPO Revenue Market Forecast (2019-2024)
• 12.7 Middle East and Africa Customer Care BPO Revenue Market Forecast (2019-2024)

13 Research Findings and Conclusion

14 Appendix

• 14.1 Methodology