Global Contact Center Outsourcing Market Analysis 2013-2018 and Forecast 2019-2024

Table of Contents

1 Industry Overview

• 1.1 Contact Center Outsourcing Industry
  • 1.1.1 Overview
  • 1.1.2 Development of Contact Center Outsourcing
• 1.2 Market Segment
  • 1.2.1 Upstream
  • 1.2.2 Downstream
• 1.3 Cost Analysis

2 Industry Environment (PEST Analysis)

• 2.1 Policy
• 2.2 Economics
• 2.3 Sociology
• 2.4 Technology

3 Contact Center Outsourcing Market by Type

• 3.1 By Type
  • 3.1.1 Email Support
  • 3.1.2 Chat Support
  • 3.1.3 Voice Over IP (VoIP)
  • 3.1.4 Website Support
  • 3.1.5 Others
• 3.2 Market Size
• 3.3 Market Forecast

4 Major Companies List

4.Contact Center Outsourcing IBM (Company Profile, Sales Data etc.)

• 4.2 HP (Company Profile, Sales Data etc.)
• 4.3 Sitel (Company Profile, Sales Data etc.)
• 4.4 Teleperformance (Company Profile, Sales Data etc.)
• 4.5 Xerox Corporation (Company Profile, Sales Data etc.)
• 4.6 CGS Inc (Company Profile, Sales Data etc.)
• 4.7 HGS (Company Profile, Sales Data etc.)
• 4.8 Datamark, Inc (Company Profile, Sales Data etc.)
• 4.9 Infinit Contact (Company Profile, Sales Data etc.)
• 4.10 Five9 (Company Profile, Sales Data etc.)
• 4.11 VADS (Company Profile, Sales Data etc.)
• 4.12 Alorica (Company Profile, Sales Data etc.)
• 4.13 Invensis (Company Profile, Sales Data etc.)
• 4.14 Transcosmos (Company Profile, Sales Data etc.)

5 Market Competition

• 5.1 Company Competition
• 5.2 Regional Market by Company

6 Demand by End Market

• 6.1 Demand Situation
  • 6.1.1 Demand in BFSI
  • 6.1.2 Demand in Retail
  • 6.1.3 Demand in Government
  • 6.1.4 Demand in IT & Telecommunication
  • 6.1.5 Demand in Defense Aerospace & Intelligence
  • 6.1.6 Demand in Manufacturing
  • 6.1.7 Demand in Others
• 6.2 Regional Demand Comparison
• 6.3 Demand Forecast

7 Region Operation

• 7.1 Regional Production
• 7.2 Regional Market
• 7.3 by Region
  • 7.3.1 North America
    • 7.3.1.1 Overview
    • 7.3.1.2 by Country (U.S., Canada, Mexico)
  • 7.3.2 Europe
    • 7.3.2.1 Overview
    • 7.3.2.2 by Country (Germany, U.K., France, Italy, Russia, Spain etc.)
  • 7.3.3 Asia-Pacific
    • 7.3.3.1 Overview
    • 7.3.3.2 by Country (China, India, Japan, Southeast Asia etc.)
  • 7.3.4 South America
    • 7.3.4.1 Overview
    • 7.3.4.2 by Country (Brazil, Argentina etc.)
  • 7.3.5 Middle East & Africa
    • 7.3.5.1 Overview
    • 7.3.5.2 by Country (Saudi Arabia, South Africa etc.)
• 7.4 Regional Import & Export
• 7.5 Regional Forecast

8 Marketing & Price

• 8.1 Price and Margin
  • 8.1.1 Price Trends
  • 8.1.2 Factors of Price Change
  • 8.1.3 Manufacturers Gross Margin Analysis
• 8.2 Marketing Channel

9 Research Conclusion

List of Tables

Table Upstream Segment of Contact Center Outsourcing

Table Application Segment of Contact Center Outsourcing

Table Global Contact Center Outsourcing Market 2013-2024, by Application, in USD Million

Table Major Company List of Email Support

Table Major Company List of Chat Support

Table Major Company List of Voice Over IP (VoIP)

Table Major Company List of Website Support

Table Major Company List of Others

Table Global Contact Center Outsourcing Market 2013-2018, by Type, in USD Million

Table Global Contact Center Outsourcing Market Forecast 2019-2024, by Type, in USD Million

Table IBM Overview List

Table Contact Center Outsourcing Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table HP Overview List

Table Contact Center Outsourcing Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Sitel Overview List

Table Contact Center Outsourcing Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Teleperformance Overview List

Table Contact Center Outsourcing Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Xerox Corporation Overview List

Table Contact Center Outsourcing Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table CGS Inc Overview List

Table Contact Center Outsourcing Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table HGS Overview List

Table Contact Center Outsourcing Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Datamark, Inc Overview List

Table Contact Center Outsourcing Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Infinit Contact Overview List

Table Contact Center Outsourcing Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Five9 Overview List

Table Contact Center Outsourcing Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table VADS Overview List

Table Contact Center Outsourcing Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Alorica Overview List

Table Contact Center Outsourcing Business Operation of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Invensis Overview List

Table Contact Center Outsourcing Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Transcosmos Overview List

Table Contact Center Outsourcing Business Operation of Transcosmos (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Global Contact Center Outsourcing Sales Revenue 2013-2018, by Company, in USD Million

Table Global Contact Center Outsourcing Sales Revenue Share, by Company, in USD Million

Table Major Consumers List and Overview

Table Regional Demand Comparison List

Table Major Application in Different Regions

Table Contact Center Outsourcing Demand Forecast 2019-2024, by Application, in USD Million

Table Contact Center Outsourcing Production 2013-2018, by Region, in USD Million

Table Global Contact Center Outsourcing Market 2013-2018, by Region, in USD Million

Table Global Contact Center Outsourcing Market Share 2013-2018, by Region, in USD Million

Table North America Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million

Table Europe Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million

Table Asia-Pacific Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million

Table South America Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million

Table Middle East & Africa Contact Center Outsourcing Market Size 2013-2018, by Country, in USD Million

Table Contact Center Outsourcing Market Forecast 2019-2024, by Region, in USD Million

Table Price Factors List

List of Figures

Figure Global Contact Center Outsourcing Market Growth 2013-2018, by Type, in USD Million

Figure North America Contact Center Outsourcing Market Concentration, in 2018

Figure Europe Contact Center Outsourcing Market Market Concentration, in 2018

Figure Asia-Pacific Contact Center Outsourcing MMarket Concentration, in 2018

Figure South America Contact Center Outsourcing Market Concentration, in 2018

Figure Middle East & Africa Contact Center Outsourcing Market Concentration, in 2018

Figure Contact Center Outsourcing Demand in BFSI, 2013-2018, in USD Million

Figure Contact Center Outsourcing Demand in Retail, 2013-2018, in USD Million

Figure Contact Center Outsourcing Demand in Government, 2013-2018, in USD Million

Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2013-2018, in USD Million

Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2013-2018, in USD Million

Figure Contact Center Outsourcing Demand in Manufacturing, 2013-2018, in USD Million

Figure Contact Center Outsourcing Demand in Others, 2013-2018, in USD Million

Figure North America Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million

Figure Europe Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million

Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million

Figure South America Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million

Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2013-2018, in USD Million

Figure Marketing Channels Overview