Global Contact Center Market Analysis 2013-2018 and Forecast 2019-2024

Table of Contents

CHAPTER 1 MARKET OVERVIEW

• 1.1 Market Definition and Segment
  • 1.1.1 Product Definition
  • 1.1.2 Product Type
  • 1.1.3 End-Use
  • 1.1.4 Marketing Channel
• 1.2 Major Regions
  • 1.2.1 Europe Market Size and Growth

Figure Europe Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Europe Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.2 America Market Size and Growth

Figure America Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure America Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.3 Asia Market Size and Growth

Figure Asia Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure AsiaContact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.4 Oceania Market Size and Growth

Figure Oceania Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Oceania Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.5 Africa Market Size and Growth

Figure Africa Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Africa Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

CHAPTER 2 GLOBAL MARKET SEGMENTATION

• 2.1 Global Production Overview

Table Global Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 2.2 Global Consumption Overview

Figure Global Contact Center Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 2.3 Global Production by Type

Table Global Contact Center Revenue by Type, 2015-2020 (Million USD)

Figure Global Contact Center Revenue Share by Type in 2020 (Million USD)

• 2.4 Global Consumption by End-Use

Table Global Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Global Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

• 2.5 Global Consumption by Region

Table Global Contact Center Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 3 Europe MARKET SEGMENTATION

• 3.1 Europe Production Overview

Table Europe Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 3.2 Europe Consumption Overview

Figure Europe Contact Center Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 3.3 Europe Production by Type

Table Europe Contact Center Revenue by Type, 2015-2020 (Million USD)

Figure Europe Contact Center Revenue Share by Type in 2020 (Million USD)

• 3.4 Europe Consumption by End-Use

Table Europe Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Europe Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

• 3.5 Europe Consumption by Region

Table Europe Contact Center Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 4 AMERICA MARKET SEGMENTATION

• 4.1 America Production Overview

Table America Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 4.2 America Consumption Overview

Figure America Contact Center Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 4.3 America Production by Type

Table America Contact Center Revenue by Type, 2015-2020 (Million USD)

Figure America Contact Center Revenue Share by Type in 2020 (Million USD)

• 4.4 America Consumption by End-Use

Table America Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Figure America Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

• 4.5 America Consumption by Region

Table America Contact Center Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 5 ASIA MARKET SEGMENTATION

• 5.1 Asia Production Overview

Table Asia Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 5.2 Asia Consumption Overview

Figure Asia Contact Center Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 5.3 Asia Production by Type

Table Asia Contact Center Revenue by Type, 2015-2020 (Million USD)

Figure Asia Contact Center Revenue Share by Type in 2020 (Million USD)

• 5.4 Asia Consumption by End-Use

Table Asia Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Asia Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

• 5.5 Asia Consumption by Region

Table Asia Contact Center Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 6 OCEANIA MARKET SEGMENTATION

• 6.1 Oceania Production Overview

Table Oceania Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 6.2 Oceania Consumption Overview

Figure Oceania Contact Center Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 6.3 Oceania Production by Type

Table Oceania Contact Center Revenue by Type, 2015-2020 (Million USD)

Figure Oceania Contact Center Revenue Share by Type in 2020 (Million USD)

• 6.4 Oceania Consumption by End-Use

Table Oceania Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Oceania Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

• 6.5 Oceania Consumption by Region

Table Oceania Contact Center Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 7 AFRICA MARKET SEGMENTATION

• 7.1 Africa Production Overview

Table Africa Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 7.2 Africa Consumption Overview

Figure Africa Contact Center Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 7.3 Africa Production by Type

Table Africa Contact Center Revenue by Type, 2015-2020 (Million USD)

Figure Africa Contact Center Revenue Share by Type in 2020 (Million USD)

• 7.4 Africa Consumption by End-Use

Table Africa Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Africa Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

• 7.5 Africa Consumption by Region

Table Africa Contact Center Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 8 GLOBAL MARKET FORECAST

• 8.1 Global Contact Center Production Forecast

Figure Global Contact Center Revenue and Growth Rate Forecast 2020E-2025F (Million USD)

• 8.2 Global Contact Center Forecast by Type

Table Global Contact Center Revenue by Type, 2020E-2025F (Million USD)

Figure Global Contact Center Revenue Share by Type in 2025 (Million USD)

• 8.3 Global Contact Center Forecast by End-Use (2020E-2025F)

Table Global Contact Center Consumption Value by End-Use, 2020E-2025F (Million USD)

Figure Global Contact Center Consumption Value Share by End-Use in 2025 (Million USD)

• 8.4 Global Contact Center Forecast by Region (2020E-2025F)

Table Global Contact Center Consumption Value by Region, 2020E-2025F (Million USD)

Figure Global Contact Center Consumption Value Share by Region in 2025 (Million USD)

CHAPTER 9 GLOBAL MAJOR COMPANIES LIST

• 9.1 Teleperformance
  • 9.1.1 Teleperformance Profile

Table Teleperformance Overview List

• 9.1.2 Teleperformance Products & Services
• 9.1.3 Teleperformance Company Dynamics & News
• 9.1.4 Teleperformance Business Operation Conditions

Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.2 Alorica
  • 9.2.1 Alorica Profile

Table Alorica Overview List

• 9.2.2 Alorica Products & Services
• 9.2.3 Alorica Company Dynamics & News
• 9.2.4 Alorica Business Operation Conditions

Table Business Operation of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.3 Convergys
  • 9.3.1 Convergys Profile

Table Convergys Overview List

• 9.3.2 Convergys Products & Services
• 9.3.3 Convergys Company Dynamics & News
• 9.3.4 Convergys Business Operation Conditions

Table Business Operation of Convergys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.4 Atento S.A
  • 9.4.1 Atento S.A Profile

Table Atento S.A Overview List

• 9.4.2 Atento S.A Products & Services
• 9.4.3 Atento S.A Company Dynamics & News
• 9.4.4 Atento S.A Business Operation Conditions

Table Business Operation of Atento S.A (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.5 Sykes Enterprises
  • 9.5.1 Sykes Enterprises Profile

Table Sykes Enterprises Overview List

• 9.5.2 Sykes Enterprises Products & Services
• 9.5.3 Sykes Enterprises Company Dynamics & News
• 9.5.4 Sykes Enterprises Business Operation Conditions

Table Business Operation of Sykes Enterprises (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.6 Arvato
  • 9.6.1 Arvato Profile

Table Arvato Overview List

• 9.6.2 Arvato Products & Services
• 9.6.3 Arvato Company Dynamics & News
• 9.6.4 Arvato Business Operation Conditions

Table Business Operation of Arvato (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.7 Serco Group
  • 9.7.1 Serco Group Profile

Table Serco Group Overview List

• 9.7.2 Serco Group Products & Services
• 9.7.3 Serco Group Company Dynamics & News
• 9.7.4 Serco Group Business Operation Conditions

Table Business Operation of Serco Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.8 Acticall (Sitel)
  • 9.8.1 Acticall (Sitel) Profile

Table Acticall (Sitel) Overview List

• 9.8.2 Acticall (Sitel) Products & Services
• 9.8.3 Acticall (Sitel) Company Dynamics & News
• 9.8.4 Acticall (Sitel) Business Operation Conditions

Table Business Operation of Acticall (Sitel) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.9 Transcom
  • 9.9.1 Transcom Profile

Table Transcom Overview List

• 9.9.2 Transcom Products & Services
• 9.9.3 Transcom Company Dynamics & News
• 9.9.4 Transcom Business Operation Conditions

Table Business Operation of Transcom (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.10 TeleTech
  • 9.10.1 TeleTech Profile

Table TeleTech Overview List

• 9.10.2 TeleTech Products & Services
• 9.10.3 TeleTech Company Dynamics & News
• 9.10.4 TeleTech Business Operation Conditions

Table Business Operation of TeleTech (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.11 Concentrix (SYNNEX)
  • 9.11.1 Concentrix (SYNNEX) Profile

Table Concentrix (SYNNEX) Overview List

• 9.11.2 Concentrix (SYNNEX) Products & Services
• 9.11.3 Concentrix (SYNNEX) Company Dynamics & News
• 9.11.4 Concentrix (SYNNEX) Business Operation Conditions

Table Business Operation of Concentrix (SYNNEX) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.12 HKT Teleservices
  • 9.12.1 HKT Teleservices Profile

Table HKT Teleservices Overview List

• 9.12.2 HKT Teleservices Products & Services
• 9.12.3 HKT Teleservices Company Dynamics & News
• 9.12.4 HKT Teleservices Business Operation Conditions

Table Business Operation of HKT Teleservices (Sales Revenue, Cost, Gross Margin)

• 9.13 Comdata Group
  • 9.13.1 Comdata Group Profile

Table Comdata Group Overview List

• 9.13.2 Comdata Group Products & Services
• 9.13.3 Comdata Group Company Dynamics & News
• 9.13.4 Comdata Group Business Operation Conditions

Table Business Operation of Comdata Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

PART 10 MARKET COMPETITION

• 10.1 Key Company Market Share

Table Global Contact Center Sales Revenue 2015-2020E, by Companies, in USD Million

Table Global Contact Center Sales Revenue Share, 2015-2020E, by Companies, in USD

• 10.2 Regional Market Concentration

Figure Europe Contact Center Market Concentration Ratio in 2020E

Figure America Contact Center Market Concentration Ratio in 2020E

Figure Asia Contact Center Market Concentration Ratio in 2020E

Figure Oceania Contact Center Market Concentration Ratio in 2020E

Figure Africa Contact Center Market Concentration Ratio in 2020E

PART 11 CORONAVIRUS IMPACT ON Contact Center INDUSTRY

• 11.1 Impact on Industry Upstream
• 11.2 Impact on Industry Downstream
• 11.3 Impact on Industry Channels
• 11.4 Impact on Industry Competition
• 11.5 Impact on Industry Obtain Employment

PART 12 Contact Center INDUSTRY SUMMARY & CONCLUSION

List of Table

Table Global Contact Center Revenue by Type, 2015-2020 (Million USD)

Table Global Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Table Global Contact Center Consumption Value by Region, 2015-2020 (Million USD)

Table Europe Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Europe Contact Center Revenue by Type, 2015-2020 (Million USD)

Table Europe Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Table Europe Contact Center Consumption Value by Region, 2015-2020 (Million USD)

Table America Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table America Contact Center Revenue by Type, 2015-2020 (Million USD)

Table America Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Table America Contact Center Consumption Value by Region, 2015-2020 (Million USD)

Table Asia Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Asia Contact Center Revenue by Type, 2015-2020 (Million USD)

Table Asia Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Table Asia Contact Center Consumption Value by Region, 2015-2020 (Million USD)

Table Oceania Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Oceania Contact Center Revenue by Type, 2015-2020 (Million USD)

Table Oceania Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Table Oceania Contact Center Consumption Value by Region, 2015-2020 (Million USD)

Table Africa Contact Center Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Africa Contact Center Revenue by Type, 2015-2020 (Million USD)

Table Africa Contact Center Consumption Value by End-Use, 2015-2020 (Million USD)

Table Africa Contact Center Consumption Value by Region, 2015-2020 (Million USD)

Table Global Contact Center Revenue by Type, 2020E-2025F (Million USD)

Table Global Contact Center Consumption Value by End-Use, 2020E-2025F (Million USD)

Table Global Contact Center Consumption Value by Region, 2020E-2025F (Million USD)

Table Teleperformance Overview List

Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Alorica Overview List

Table Business Operation of Alorica (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Convergys Overview List

Table Business Operation of Convergys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Atento S.A Overview List

Table Business Operation of Atento S.A (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Sykes Enterprises Overview List

Table Business Operation of Sykes Enterprises (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Arvato Overview List

Table Business Operation of Arvato (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Serco Group Overview List

Table Business Operation of Serco Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Acticall (Sitel) Overview List

Table Business Operation of Acticall (Sitel) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Transcom Overview List

Table Business Operation of Transcom (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table TeleTech Overview List

Table Business Operation of TeleTech (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Concentrix (SYNNEX) Overview List

Table Business Operation of Concentrix (SYNNEX) (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table HKT Teleservices Overview List

Table Business Operation of HKT Teleservices (Sales Revenue, Cost, Gross Margin)

Table Comdata Group Overview List

Table Business Operation of Comdata Group (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Global Contact Center Sales Revenue 2015-2020E, by Companies, in USD Million

Table Global Contact Center Sales Revenue Share, 2015-2020E, by Companies, in USD

List of Figure

Figure Europe Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Europe Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure America Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure America Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Asia Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure AsiaContact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Oceania Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Oceania Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Africa Contact Center Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Africa Contact Center Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Global Contact Center Revenue Share by Type in 2020 (Million USD)

Figure Global Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

Figure Europe Contact Center Revenue Share by Type in 2020 (Million USD)

Figure Europe Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

Figure America Contact Center Revenue Share by Type in 2020 (Million USD)

Figure America Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

Figure Asia Contact Center Revenue Share by Type in 2020 (Million USD)

Figure Asia Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

Figure Oceania Contact Center Revenue Share by Type in 2020 (Million USD)

Figure Oceania Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

Figure Africa Contact Center Revenue Share by Type in 2020 (Million USD)

Figure Africa Contact Center Consumption Value Share by End-Use in 2020 (Million USD)

Figure Global Contact Center Revenue and Growth Rate Forecast 2020E-2025F (Million USD)

Figure Global Contact Center Revenue Share by Type in 2025 (Million USD)

Figure Global Contact Center Consumption Value Share by End-Use in 2025 (Million USD)

Figure Global Contact Center Consumption Value Share by Region in 2025 (Million USD)