Report Detail
Global Workforce Management Software Market Size, Status and Forecast 2019-2025
- RnM3048602 |
- 01 March, 2019 |
- Global |
- 96 Pages |
- QYResearch |
- Service & Software
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so it’s important to put an eye to economic indexes and leaders’ prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
In 2018, the global Workforce Management Software market size was 2080 million US$ and it is expected to reach 3820 million US$ by the end of 2025, with a CAGR of 7.9% during 2019-2025.
This report focuses on the global Workforce Management Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Workforce Management Software development in United States, Europe and China.
The key players covered in this study
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Market segment by Type, the product can be split into
On-premises
Saas Cloud-Based
Market segment by Application, split into
5000 Employees
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Workforce Management Software status, future forecast, growth opportunity, key market and key players.
To present the Workforce Management Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Workforce Management Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
- 1.1 Study Scope
- 1.2 Key Market Segments
- 1.3 Players Covered
- 1.4 Market Analysis by Type
- 1.4.1 Global Workforce Management Software Market Size Growth Rate by Type (2014-2025)
- 1.4.2 On-premises
- 1.4.3 Saas Cloud-Based
- 1.5 Market by Application
- 1.5.1 Global Workforce Management Software Market Share by Application (2014-2025)
- 1.5.2 <100 Employees
- 1.5.3 100-499 Employees
- 1.5.4 500-999 Employees
- 1.5.5 1,000-4,999 Employees
- 1.5.6 >5000 Employees
- 1.6 Study Objectives
- 1.7 Years Considered
2 Global Growth Trends
- 2.1 Workforce Management Software Market Size
- 2.2 Workforce Management Software Growth Trends by Regions
- 2.2.1 Workforce Management Software Market Size by Regions (2014-2025)
- 2.2.2 Workforce Management Software Market Share by Regions (2014-2019)
- 2.3 Industry Trends
- 2.3.1 Market Top Trends
- 2.3.2 Market Drivers
- 2.3.3 Market Opportunities
3 Market Share by Key Players
- 3.1 Workforce Management Software Market Size by Manufacturers
- 3.1.1 Global Workforce Management Software Revenue by Manufacturers (2014-2019)
- 3.1.2 Global Workforce Management Software Revenue Market Share by Manufacturers (2014-2019)
- 3.1.3 Global Workforce Management Software Market Concentration Ratio (CR5 and HHI)
- 3.2 Workforce Management Software Key Players Head office and Area Served
- 3.3 Key Players Workforce Management Software Product/Solution/Service
- 3.4 Date of Enter into Workforce Management Software Market
- 3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
- 4.1 Global Workforce Management Software Market Size by Type (2014-2019)
- 4.2 Global Workforce Management Software Market Size by Application (2014-2019)
5 United States
- 5.1 United States Workforce Management Software Market Size (2014-2019)
- 5.2 Workforce Management Software Key Players in United States
- 5.3 United States Workforce Management Software Market Size by Type
- 5.4 United States Workforce Management Software Market Size by Application
6 Europe
- 6.1 Europe Workforce Management Software Market Size (2014-2019)
- 6.2 Workforce Management Software Key Players in Europe
- 6.3 Europe Workforce Management Software Market Size by Type
- 6.4 Europe Workforce Management Software Market Size by Application
7 China
- 7.1 China Workforce Management Software Market Size (2014-2019)
- 7.2 Workforce Management Software Key Players in China
- 7.3 China Workforce Management Software Market Size by Type
- 7.4 China Workforce Management Software Market Size by Application
8 Japan
- 8.1 Japan Workforce Management Software Market Size (2014-2019)
- 8.2 Workforce Management Software Key Players in Japan
- 8.3 Japan Workforce Management Software Market Size by Type
- 8.4 Japan Workforce Management Software Market Size by Application
9 Southeast Asia
- 9.1 Southeast Asia Workforce Management Software Market Size (2014-2019)
- 9.2 Workforce Management Software Key Players in Southeast Asia
- 9.3 Southeast Asia Workforce Management Software Market Size by Type
- 9.4 Southeast Asia Workforce Management Software Market Size by Application
10 India
- 10.1 India Workforce Management Software Market Size (2014-2019)
- 10.2 Workforce Management Software Key Players in India
- 10.3 India Workforce Management Software Market Size by Type
- 10.4 India Workforce Management Software Market Size by Application
11 Central & South America
- 11.1 Central & South America Workforce Management Software Market Size (2014-2019)
- 11.2 Workforce Management Software Key Players in Central & South America
- 11.3 Central & South America Workforce Management Software Market Size by Type
- 11.4 Central & South America Workforce Management Software Market Size by Application
12 International Players Profiles
- 12.1 Kronos
- 12.1.1 Kronos Company Details
- 12.1.2 Company Description and Business Overview
- 12.1.3 Workforce Management Software Introduction
- 12.1.4 Kronos Revenue in Workforce Management Software Business (2014-2019)
- 12.1.5 Kronos Recent Development
- 12.2 Infor
- 12.2.1 Infor Company Details
- 12.2.2 Company Description and Business Overview
- 12.2.3 Workforce Management Software Introduction
- 12.2.4 Infor Revenue in Workforce Management Software Business (2014-2019)
- 12.2.5 Infor Recent Development
- 12.3 Verint
- 12.3.1 Verint Company Details
- 12.3.2 Company Description and Business Overview
- 12.3.3 Workforce Management Software Introduction
- 12.3.4 Verint Revenue in Workforce Management Software Business (2014-2019)
- 12.3.5 Verint Recent Development
- 12.4 NICE Systems
- 12.4.1 NICE Systems Company Details
- 12.4.2 Company Description and Business Overview
- 12.4.3 Workforce Management Software Introduction
- 12.4.4 NICE Systems Revenue in Workforce Management Software Business (2014-2019)
- 12.4.5 NICE Systems Recent Development
- 12.5 Aspect
- 12.5.1 Aspect Company Details
- 12.5.2 Company Description and Business Overview
- 12.5.3 Workforce Management Software Introduction
- 12.5.4 Aspect Revenue in Workforce Management Software Business (2014-2019)
- 12.5.5 Aspect Recent Development
- 12.6 Workforce Software
- 12.6.1 Workforce Software Company Details
- 12.6.2 Company Description and Business Overview
- 12.6.3 Workforce Management Software Introduction
- 12.6.4 Workforce Software Revenue in Workforce Management Software Business (2014-2019)
- 12.6.5 Workforce Software Recent Development
- 12.7 Clicksoftware
- 12.7.1 Clicksoftware Company Details
- 12.7.2 Company Description and Business Overview
- 12.7.3 Workforce Management Software Introduction
- 12.7.4 Clicksoftware Revenue in Workforce Management Software Business (2014-2019)
- 12.7.5 Clicksoftware Recent Development
- 12.8 Calabrio
- 12.8.1 Calabrio Company Details
- 12.8.2 Company Description and Business Overview
- 12.8.3 Workforce Management Software Introduction
- 12.8.4 Calabrio Revenue in Workforce Management Software Business (2014-2019)
- 12.8.5 Calabrio Recent Development
- 12.9 ATOSS
- 12.9.1 ATOSS Company Details
- 12.9.2 Company Description and Business Overview
- 12.9.3 Workforce Management Software Introduction
- 12.9.4 ATOSS Revenue in Workforce Management Software Business (2014-2019)
- 12.9.5 ATOSS Recent Development
- 12.10 Genesys
- 12.10.1 Genesys Company Details
- 12.10.2 Company Description and Business Overview
- 12.10.3 Workforce Management Software Introduction
- 12.10.4 Genesys Revenue in Workforce Management Software Business (2014-2019)
- 12.10.5 Genesys Recent Development
- 12.11 Monet Software
- 12.12 InVision AG
- 12.13 Teleopti
13 Market Forecast 2019-2025
- 13.1 Market Size Forecast by Regions
- 13.2 United States
- 13.3 Europe
- 13.4 China
- 13.5 Japan
- 13.6 Southeast Asia
- 13.7 India
- 13.8 Central & South America
- 13.9 Market Size Forecast by Product (2019-2025)
- 13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
- 15.1 Research Methodology
- 15.1.1 Methodology/Research Approach
- 15.1.1.1 Research Programs/Design
- 15.1.1.2 Market Size Estimation
- 12.1.1.3 Market Breakdown and Data Triangulation
- 15.1.2 Data Source
- 15.1.2.1 Secondary Sources
- 15.1.2.2 Primary Sources
- 15.1.1 Methodology/Research Approach
- 15.2 Disclaimer
Summary:
Get latest Market Research Reports on Workforce Management Software . Industry analysis & Market Report on Workforce Management Software is a syndicated market report, published as Global Workforce Management Software Market Size, Status and Forecast 2019-2025. It is complete Research Study and Industry Analysis of Workforce Management Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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