Report Detail
Global Workforce Management Applications Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030
- RnM3816572 |
- 13 August, 2024 |
- Global |
- 125 Pages |
- GIR (Global Info Research) |
- Service & Software
According to our (Global Info Research) latest study, the global Workforce Management Applications Software market size was valued at USD 2937.1 million in 2023 and is forecast to a readjusted size of USD 3675.1 million by 2030 with a CAGR of 3.3% during review period.
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting. It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Global Workforce Management Software key players include Kronos, Infor, Verint, etc. Global top three manufacturers hold a share over 45%. North America is the largest production area, with a share about 55%, followed by Europe, and Asia, both have a share over 30 percent. In terms of product, On-premises is the largest segment, with a share over 50%. And in terms of application, the largest application is <100 employees, followed by 100-499 employees, etc.
The Global Info Research report includes an overview of the development of the Workforce Management Applications Software industry chain, the market status of Large Enterprises(1000+ Users) (Cloud-Based, On-Premises), Medium-Sized Enterprise(499-1000 Users) (Cloud-Based, On-Premises), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Workforce Management Applications Software.
Regionally, the report analyzes the Workforce Management Applications Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Workforce Management Applications Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Workforce Management Applications Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Workforce Management Applications Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Cloud-Based, On-Premises).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Workforce Management Applications Software market.
Regional Analysis: The report involves examining the Workforce Management Applications Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Workforce Management Applications Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Workforce Management Applications Software:
Company Analysis: Report covers individual Workforce Management Applications Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Workforce Management Applications Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Large Enterprises(1000+ Users), Medium-Sized Enterprise(499-1000 Users)).
Technology Analysis: Report covers specific technologies relevant to Workforce Management Applications Software. It assesses the current state, advancements, and potential future developments in Workforce Management Applications Software areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Workforce Management Applications Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Workforce Management Applications Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Cloud-Based
On-Premises
Market segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
Market segment by players, this report covers
Calabrio
Verint Systems
ZOOM International
Aspect
Injixo
NICE
Teleopti
Genesys
Avaya (Verint)
OpenText
Five9
8x8
Verint Monet
CSI
Envision
Altitude
West
DVSAnalytics
VoiceCyber
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Workforce Management Applications Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Workforce Management Applications Software, with revenue, gross margin and global market share of Workforce Management Applications Software from 2019 to 2024.
Chapter 3, the Workforce Management Applications Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Workforce Management Applications Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Workforce Management Applications Software.
Chapter 13, to describe Workforce Management Applications Software research findings and conclusion.
1 Market Overview
- 1.1 Product Overview and Scope of Workforce Management Applications Software
- 1.2 Market Estimation Caveats and Base Year
- 1.3 Classification of Workforce Management Applications Software by Type
- 1.3.1 Overview: Global Workforce Management Applications Software Market Size by Type: 2019 Versus 2023 Versus 2030
- 1.3.2 Global Workforce Management Applications Software Consumption Value Market Share by Type in 2023
- 1.3.3 Cloud-Based
- 1.3.4 On-Premises
- 1.4 Global Workforce Management Applications Software Market by Application
- 1.4.1 Overview: Global Workforce Management Applications Software Market Size by Application: 2019 Versus 2023 Versus 2030
- 1.4.2 Large Enterprises(1000+ Users)
- 1.4.3 Medium-Sized Enterprise(499-1000 Users)
- 1.4.4 Small Enterprises(1-499 Users)
- 1.5 Global Workforce Management Applications Software Market Size & Forecast
- 1.6 Global Workforce Management Applications Software Market Size and Forecast by Region
- 1.6.1 Global Workforce Management Applications Software Market Size by Region: 2019 VS 2023 VS 2030
- 1.6.2 Global Workforce Management Applications Software Market Size by Region, (2019-2030)
- 1.6.3 North America Workforce Management Applications Software Market Size and Prospect (2019-2030)
- 1.6.4 Europe Workforce Management Applications Software Market Size and Prospect (2019-2030)
- 1.6.5 Asia-Pacific Workforce Management Applications Software Market Size and Prospect (2019-2030)
- 1.6.6 South America Workforce Management Applications Software Market Size and Prospect (2019-2030)
- 1.6.7 Middle East and Africa Workforce Management Applications Software Market Size and Prospect (2019-2030)
2 Company Profiles
- 2.1 Calabrio
- 2.1.1 Calabrio Details
- 2.1.2 Calabrio Major Business
- 2.1.3 Calabrio Workforce Management Applications Software Product and Solutions
- 2.1.4 Calabrio Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.1.5 Calabrio Recent Developments and Future Plans
- 2.2 Verint Systems
- 2.2.1 Verint Systems Details
- 2.2.2 Verint Systems Major Business
- 2.2.3 Verint Systems Workforce Management Applications Software Product and Solutions
- 2.2.4 Verint Systems Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.2.5 Verint Systems Recent Developments and Future Plans
- 2.3 ZOOM International
- 2.3.1 ZOOM International Details
- 2.3.2 ZOOM International Major Business
- 2.3.3 ZOOM International Workforce Management Applications Software Product and Solutions
- 2.3.4 ZOOM International Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.3.5 ZOOM International Recent Developments and Future Plans
- 2.4 Aspect
- 2.4.1 Aspect Details
- 2.4.2 Aspect Major Business
- 2.4.3 Aspect Workforce Management Applications Software Product and Solutions
- 2.4.4 Aspect Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.4.5 Aspect Recent Developments and Future Plans
- 2.5 Injixo
- 2.5.1 Injixo Details
- 2.5.2 Injixo Major Business
- 2.5.3 Injixo Workforce Management Applications Software Product and Solutions
- 2.5.4 Injixo Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.5.5 Injixo Recent Developments and Future Plans
- 2.6 NICE
- 2.6.1 NICE Details
- 2.6.2 NICE Major Business
- 2.6.3 NICE Workforce Management Applications Software Product and Solutions
- 2.6.4 NICE Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.6.5 NICE Recent Developments and Future Plans
- 2.7 Teleopti
- 2.7.1 Teleopti Details
- 2.7.2 Teleopti Major Business
- 2.7.3 Teleopti Workforce Management Applications Software Product and Solutions
- 2.7.4 Teleopti Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.7.5 Teleopti Recent Developments and Future Plans
- 2.8 Genesys
- 2.8.1 Genesys Details
- 2.8.2 Genesys Major Business
- 2.8.3 Genesys Workforce Management Applications Software Product and Solutions
- 2.8.4 Genesys Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.8.5 Genesys Recent Developments and Future Plans
- 2.9 Avaya (Verint)
- 2.9.1 Avaya (Verint) Details
- 2.9.2 Avaya (Verint) Major Business
- 2.9.3 Avaya (Verint) Workforce Management Applications Software Product and Solutions
- 2.9.4 Avaya (Verint) Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.9.5 Avaya (Verint) Recent Developments and Future Plans
- 2.10 OpenText
- 2.10.1 OpenText Details
- 2.10.2 OpenText Major Business
- 2.10.3 OpenText Workforce Management Applications Software Product and Solutions
- 2.10.4 OpenText Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.10.5 OpenText Recent Developments and Future Plans
- 2.11 Five9
- 2.11.1 Five9 Details
- 2.11.2 Five9 Major Business
- 2.11.3 Five9 Workforce Management Applications Software Product and Solutions
- 2.11.4 Five9 Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.11.5 Five9 Recent Developments and Future Plans
- 2.12 8x8
- 2.12.1 8x8 Details
- 2.12.2 8x8 Major Business
- 2.12.3 8x8 Workforce Management Applications Software Product and Solutions
- 2.12.4 8x8 Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.12.5 8x8 Recent Developments and Future Plans
- 2.13 Verint Monet
- 2.13.1 Verint Monet Details
- 2.13.2 Verint Monet Major Business
- 2.13.3 Verint Monet Workforce Management Applications Software Product and Solutions
- 2.13.4 Verint Monet Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.13.5 Verint Monet Recent Developments and Future Plans
- 2.14 CSI
- 2.14.1 CSI Details
- 2.14.2 CSI Major Business
- 2.14.3 CSI Workforce Management Applications Software Product and Solutions
- 2.14.4 CSI Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.14.5 CSI Recent Developments and Future Plans
- 2.15 Envision
- 2.15.1 Envision Details
- 2.15.2 Envision Major Business
- 2.15.3 Envision Workforce Management Applications Software Product and Solutions
- 2.15.4 Envision Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.15.5 Envision Recent Developments and Future Plans
- 2.16 Altitude
- 2.16.1 Altitude Details
- 2.16.2 Altitude Major Business
- 2.16.3 Altitude Workforce Management Applications Software Product and Solutions
- 2.16.4 Altitude Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.16.5 Altitude Recent Developments and Future Plans
- 2.17 West
- 2.17.1 West Details
- 2.17.2 West Major Business
- 2.17.3 West Workforce Management Applications Software Product and Solutions
- 2.17.4 West Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.17.5 West Recent Developments and Future Plans
- 2.18 DVSAnalytics
- 2.18.1 DVSAnalytics Details
- 2.18.2 DVSAnalytics Major Business
- 2.18.3 DVSAnalytics Workforce Management Applications Software Product and Solutions
- 2.18.4 DVSAnalytics Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.18.5 DVSAnalytics Recent Developments and Future Plans
- 2.19 VoiceCyber
- 2.19.1 VoiceCyber Details
- 2.19.2 VoiceCyber Major Business
- 2.19.3 VoiceCyber Workforce Management Applications Software Product and Solutions
- 2.19.4 VoiceCyber Workforce Management Applications Software Revenue, Gross Margin and Market Share (2019-2024)
- 2.19.5 VoiceCyber Recent Developments and Future Plans
3 Market Competition, by Players
- 3.1 Global Workforce Management Applications Software Revenue and Share by Players (2019-2024)
- 3.2 Market Share Analysis (2023)
- 3.2.1 Market Share of Workforce Management Applications Software by Company Revenue
- 3.2.2 Top 3 Workforce Management Applications Software Players Market Share in 2023
- 3.2.3 Top 6 Workforce Management Applications Software Players Market Share in 2023
- 3.3 Workforce Management Applications Software Market: Overall Company Footprint Analysis
- 3.3.1 Workforce Management Applications Software Market: Region Footprint
- 3.3.2 Workforce Management Applications Software Market: Company Product Type Footprint
- 3.3.3 Workforce Management Applications Software Market: Company Product Application Footprint
- 3.4 New Market Entrants and Barriers to Market Entry
- 3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
- 4.1 Global Workforce Management Applications Software Consumption Value and Market Share by Type (2019-2024)
- 4.2 Global Workforce Management Applications Software Market Forecast by Type (2025-2030)
5 Market Size Segment by Application
- 5.1 Global Workforce Management Applications Software Consumption Value Market Share by Application (2019-2024)
- 5.2 Global Workforce Management Applications Software Market Forecast by Application (2025-2030)
6 North America
- 6.1 North America Workforce Management Applications Software Consumption Value by Type (2019-2030)
- 6.2 North America Workforce Management Applications Software Consumption Value by Application (2019-2030)
- 6.3 North America Workforce Management Applications Software Market Size by Country
- 6.3.1 North America Workforce Management Applications Software Consumption Value by Country (2019-2030)
- 6.3.2 United States Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 6.3.3 Canada Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 6.3.4 Mexico Workforce Management Applications Software Market Size and Forecast (2019-2030)
7 Europe
- 7.1 Europe Workforce Management Applications Software Consumption Value by Type (2019-2030)
- 7.2 Europe Workforce Management Applications Software Consumption Value by Application (2019-2030)
- 7.3 Europe Workforce Management Applications Software Market Size by Country
- 7.3.1 Europe Workforce Management Applications Software Consumption Value by Country (2019-2030)
- 7.3.2 Germany Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 7.3.3 France Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 7.3.4 United Kingdom Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 7.3.5 Russia Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 7.3.6 Italy Workforce Management Applications Software Market Size and Forecast (2019-2030)
8 Asia-Pacific
- 8.1 Asia-Pacific Workforce Management Applications Software Consumption Value by Type (2019-2030)
- 8.2 Asia-Pacific Workforce Management Applications Software Consumption Value by Application (2019-2030)
- 8.3 Asia-Pacific Workforce Management Applications Software Market Size by Region
- 8.3.1 Asia-Pacific Workforce Management Applications Software Consumption Value by Region (2019-2030)
- 8.3.2 China Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 8.3.3 Japan Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 8.3.4 South Korea Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 8.3.5 India Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 8.3.6 Southeast Asia Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 8.3.7 Australia Workforce Management Applications Software Market Size and Forecast (2019-2030)
9 South America
- 9.1 South America Workforce Management Applications Software Consumption Value by Type (2019-2030)
- 9.2 South America Workforce Management Applications Software Consumption Value by Application (2019-2030)
- 9.3 South America Workforce Management Applications Software Market Size by Country
- 9.3.1 South America Workforce Management Applications Software Consumption Value by Country (2019-2030)
- 9.3.2 Brazil Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 9.3.3 Argentina Workforce Management Applications Software Market Size and Forecast (2019-2030)
10 Middle East & Africa
- 10.1 Middle East & Africa Workforce Management Applications Software Consumption Value by Type (2019-2030)
- 10.2 Middle East & Africa Workforce Management Applications Software Consumption Value by Application (2019-2030)
- 10.3 Middle East & Africa Workforce Management Applications Software Market Size by Country
- 10.3.1 Middle East & Africa Workforce Management Applications Software Consumption Value by Country (2019-2030)
- 10.3.2 Turkey Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 10.3.3 Saudi Arabia Workforce Management Applications Software Market Size and Forecast (2019-2030)
- 10.3.4 UAE Workforce Management Applications Software Market Size and Forecast (2019-2030)
11 Market Dynamics
- 11.1 Workforce Management Applications Software Market Drivers
- 11.2 Workforce Management Applications Software Market Restraints
- 11.3 Workforce Management Applications Software Trends Analysis
- 11.4 Porters Five Forces Analysis
- 11.4.1 Threat of New Entrants
- 11.4.2 Bargaining Power of Suppliers
- 11.4.3 Bargaining Power of Buyers
- 11.4.4 Threat of Substitutes
- 11.4.5 Competitive Rivalry
12 Industry Chain Analysis
- 12.1 Workforce Management Applications Software Industry Chain
- 12.2 Workforce Management Applications Software Upstream Analysis
- 12.3 Workforce Management Applications Software Midstream Analysis
- 12.4 Workforce Management Applications Software Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
- 14.1 Methodology
- 14.2 Research Process and Data Source
Summary:
Get latest Market Research Reports on Workforce Management Applications Software. Industry analysis & Market Report on Workforce Management Applications Software is a syndicated market report, published as Global Workforce Management Applications Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030. It is complete Research Study and Industry Analysis of Workforce Management Applications Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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