Report Detail
Global Workforce Engagement Management Market Growth (Status and Outlook) 2019-2024
- RnM3127952 |
- 14 March, 2019 |
- Global |
- 134 Pages |
- LPI(LP Information) |
- Service & Software
Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying — focused on capturing operational and agent performance information, interaction analytics — audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
According to this study, over the next five years the Workforce Engagement Management market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Workforce Engagement Management business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Workforce Engagement Management market by product type, application, key companies and key regions.
This study considers the Workforce Engagement Management value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Software
Hardware
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
BFSI
Education
Government
Telecom & IT
Others
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Verint Systems
Calabrio
NICE
InVision
Aspect
Genesys
Teleopti
ZOOM International
Avaya (Verint)
KnoahSoft
Noble Systems
OpenText
Monet Software
CSI
VPI
InContact
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global Workforce Engagement Management market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Workforce Engagement Management market by identifying its various subsegments.
Focuses on the key global Workforce Engagement Management players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Workforce Engagement Management with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Workforce Engagement Management submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
2019-2024 Global Workforce Engagement Management Market Report (Status and Outlook)
1 Scope of the Report
- 1.1 Market Introduction
- 1.2 Research Objectives
- 1.3 Years Considered
- 1.4 Market Research Methodology
- 1.5 Economic Indicators
- 1.6 Currency Considered
2 Executive Summary
- 2.1 World Market Overview
- 2.1.1 Global Workforce Engagement Management Market Size 2014-2024
- 2.1.2 Workforce Engagement Management Market Size CAGR by Region
- 2.2 Workforce Engagement Management Segment by Type
- 2.2.1 Software
- 2.2.2 Hardware
- 2.3 Workforce Engagement Management Market Size by Type
- 2.3.1 Global Workforce Engagement Management Market Size Market Share by Type (2014-2019)
- 2.3.2 Global Workforce Engagement Management Market Size Growth Rate by Type (2014-2019)
- 2.4 Workforce Engagement Management Segment by Application
- 2.4.1 BFSI
- 2.4.2 Education
- 2.4.3 Government
- 2.4.4 Telecom & IT
- 2.4.5 Others
- 2.5 Workforce Engagement Management Market Size by Application
- 2.5.1 Global Workforce Engagement Management Market Size Market Share by Application (2014-2019)
- 2.5.2 Global Workforce Engagement Management Market Size Growth Rate by Application (2014-2019)
3 Global Workforce Engagement Management by Players
- 3.1 Global Workforce Engagement Management Market Size Market Share by Players
- 3.1.1 Global Workforce Engagement Management Market Size by Players (2017-2019)
- 3.1.2 Global Workforce Engagement Management Market Size Market Share by Players (2017-2019)
- 3.2 Global Workforce Engagement Management Key Players Head office and Products Offered
- 3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
- 3.4 New Products and Potential Entrants
- 3.5 Mergers & Acquisitions, Expansion
4 Workforce Engagement Management by Regions
- 4.1 Workforce Engagement Management Market Size by Regions
- 4.2 Americas Workforce Engagement Management Market Size Growth
- 4.3 APAC Workforce Engagement Management Market Size Growth
- 4.4 Europe Workforce Engagement Management Market Size Growth
- 4.5 Middle East & Africa Workforce Engagement Management Market Size Growth
5 Americas
- 5.1 Americas Workforce Engagement Management Market Size by Countries
- 5.2 Americas Workforce Engagement Management Market Size by Type
- 5.3 Americas Workforce Engagement Management Market Size by Application
- 5.4 United States
- 5.5 Canada
- 5.6 Mexico
- 5.7 Key Economic Indicators of Few Americas Countries
6 APAC
- 6.1 APAC Workforce Engagement Management Market Size by Countries
- 6.2 APAC Workforce Engagement Management Market Size by Type
- 6.3 APAC Workforce Engagement Management Market Size by Application
- 6.4 China
- 6.5 Japan
- 6.6 Korea
- 6.7 Southeast Asia
- 6.8 India
- 6.9 Australia
- 6.10 Key Economic Indicators of Few APAC Countries
7 Europe
- 7.1 Europe Workforce Engagement Management by Countries
- 7.2 Europe Workforce Engagement Management Market Size by Type
- 7.3 Europe Workforce Engagement Management Market Size by Application
- 7.4 Germany
- 7.5 France
- 7.6 UK
- 7.7 Italy
- 7.8 Russia
- 7.9 Spain
- 7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
- 8.1 Middle East & Africa Workforce Engagement Management by Countries
- 8.2 Middle East & Africa Workforce Engagement Management Market Size by Type
- 8.3 Middle East & Africa Workforce Engagement Management Market Size by Application
- 8.4 Egypt
- 8.5 South Africa
- 8.6 Israel
- 8.7 Turkey
- 8.8 GCC Countries
9 Market Drivers, Challenges and Trends
- 9.1 Market Drivers and Impact
- 9.1.1 Growing Demand from Key Regions
- 9.1.2 Growing Demand from Key Applications and Potential Industries
- 9.2 Market Challenges and Impact
- 9.3 Market Trends
10 Global Workforce Engagement Management Market Forecast
- 10.1 Global Workforce Engagement Management Market Size Forecast (2019-2024)
- 10.2 Global Workforce Engagement Management Forecast by Regions
- 10.2.1 Global Workforce Engagement Management Forecast by Regions (2019-2024)
- 10.2.2 Americas Market Forecast
- 10.2.3 APAC Market Forecast
- 10.2.4 Europe Market Forecast
- 10.2.5 Middle East & Africa Market Forecast
- 10.3 Americas Forecast by Countries
- 10.3.1 United States Market Forecast
- 10.3.2 Canada Market Forecast
- 10.3.3 Mexico Market Forecast
- 10.3.4 Brazil Market Forecast
- 10.4 APAC Forecast by Countries
- 10.4.1 China Market Forecast
- 10.4.2 Japan Market Forecast
- 10.4.3 Korea Market Forecast
- 10.4.4 Southeast Asia Market Forecast
- 10.4.5 India Market Forecast
- 10.4.6 Australia Market Forecast
- 10.5 Europe Forecast by Countries
- 10.5.1 Germany Market Forecast
- 10.5.2 France Market Forecast
- 10.5.3 UK Market Forecast
- 10.5.4 Italy Market Forecast
- 10.5.5 Russia Market Forecast
- 10.5.6 Spain Market Forecast
- 10.6 Middle East & Africa Forecast by Countries
- 10.6.1 Egypt Market Forecast
- 10.6.2 South Africa Market Forecast
- 10.6.3 Israel Market Forecast
- 10.6.4 Turkey Market Forecast
- 10.6.5 GCC Countries Market Forecast
- 10.7 Global Workforce Engagement Management Forecast by Type
- 10.8 Global Workforce Engagement Management Forecast by Application
11 Key Players Analysis
- 11.1 Verint Systems
- 11.1.1 Company Details
- 11.1.2 Workforce Engagement Management Product Offered
- 11.1.3 Verint Systems Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.1.4 Main Business Overview
- 11.1.5 Verint Systems News
- 11.2 Calabrio
- 11.2.1 Company Details
- 11.2.2 Workforce Engagement Management Product Offered
- 11.2.3 Calabrio Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.2.4 Main Business Overview
- 11.2.5 Calabrio News
- 11.3 NICE
- 11.3.1 Company Details
- 11.3.2 Workforce Engagement Management Product Offered
- 11.3.3 NICE Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.3.4 Main Business Overview
- 11.3.5 NICE News
- 11.4 InVision
- 11.4.1 Company Details
- 11.4.2 Workforce Engagement Management Product Offered
- 11.4.3 InVision Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.4.4 Main Business Overview
- 11.4.5 InVision News
- 11.5 Aspect
- 11.5.1 Company Details
- 11.5.2 Workforce Engagement Management Product Offered
- 11.5.3 Aspect Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.5.4 Main Business Overview
- 11.5.5 Aspect News
- 11.6 Genesys
- 11.6.1 Company Details
- 11.6.2 Workforce Engagement Management Product Offered
- 11.6.3 Genesys Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.6.4 Main Business Overview
- 11.6.5 Genesys News
- 11.7 Teleopti
- 11.7.1 Company Details
- 11.7.2 Workforce Engagement Management Product Offered
- 11.7.3 Teleopti Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.7.4 Main Business Overview
- 11.7.5 Teleopti News
- 11.8 ZOOM International
- 11.8.1 Company Details
- 11.8.2 Workforce Engagement Management Product Offered
- 11.8.3 ZOOM International Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.8.4 Main Business Overview
- 11.8.5 ZOOM International News
- 11.9 Avaya (Verint)
- 11.9.1 Company Details
- 11.9.2 Workforce Engagement Management Product Offered
- 11.9.3 Avaya (Verint) Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.9.4 Main Business Overview
- 11.9.5 Avaya (Verint) News
- 11.10 KnoahSoft
- 11.10.1 Company Details
- 11.10.2 Workforce Engagement Management Product Offered
- 11.10.3 KnoahSoft Workforce Engagement Management Revenue, Gross Margin and Market Share (2017-2019)
- 11.10.4 Main Business Overview
- 11.10.5 KnoahSoft News
- 11.11 Noble Systems
- 11.12 OpenText
- 11.13 Monet Software
- 11.14 CSI
- 11.15 VPI
- 11.16 InContact
12 Research Findings and Conclusion
Summary:
Get latest Market Research Reports on Workforce Engagement Management . Industry analysis & Market Report on Workforce Engagement Management is a syndicated market report, published as Global Workforce Engagement Management Market Growth (Status and Outlook) 2019-2024. It is complete Research Study and Industry Analysis of Workforce Engagement Management market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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