Report Detail
Global Voice Analytics Market Size, Status and Forecast 2019-2025
- RnM3652903 |
- 07 August, 2019 |
- Global |
- 90 Pages |
- QYResearch |
- Service & Software
Voice analytics refers to the process of evaluating recorded calls to collect information. Voice analytical is done to improve communication and future interaction with customers. In order to resolve customer issues or concerns, resulting in increased sales as well as improved customer satisfaction, Various market players adopting smart technology of voice analytics.
In 2018, the global Voice Analytics market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Voice Analytics status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Voice Analytics development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
Verint Systems
NICE
Avaya
ThoughtSpot
Uniphore
Calabrio
Talkdesk
RankMiner
VoiceBase
Beyond Verbal
Market segment by Type, the product can be split into
Cloud
On-Premises
Market segment by Application, split into
Sentiment Analysis
Sales & Marketing
Risk & Fraud Detection
Call Monitoring
Others
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Voice Analytics status, future forecast, growth opportunity, key market and key players.
To present the Voice Analytics development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Voice Analytics are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
- 1.1 Study Scope
- 1.2 Key Market Segments
- 1.3 Players Covered
- 1.4 Market Analysis by Type
- 1.4.1 Global Voice Analytics Market Size Growth Rate by Type (2014-2025)
- 1.4.2 Cloud
- 1.4.3 On-Premises
- 1.5 Market by Application
- 1.5.1 Global Voice Analytics Market Share by Application (2019-2025)
- 1.5.2 Sentiment Analysis
- 1.5.3 Sales & Marketing
- 1.5.4 Risk & Fraud Detection
- 1.5.5 Call Monitoring
- 1.5.6 Others
- 1.6 Study Objectives
- 1.7 Years Considered
2 Global Growth Trends
- 2.1 Voice Analytics Market Size
- 2.2 Voice Analytics Growth Trends by Regions
- 2.2.1 Voice Analytics Market Size by Regions (2019-2025)
- 2.2.2 Voice Analytics Market Share by Regions (2014-2019)
- 2.3 Industry Trends
- 2.3.1 Market Top Trends
- 2.3.2 Market Drivers
- 2.3.3 Market Challenges
- 2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
- 3.1 Voice Analytics Market Size by by Players
- 3.1.1 Global Voice Analytics Revenue by by Players (2014-2019)
- 3.1.2 Global Voice Analytics Revenue Market Share by by Players (2014-2019)
- 3.1.3 Global Voice Analytics Market Concentration Ratio (CR5 and HHI)
- 3.2 Voice Analytics Key Players Head office and Area Served
- 3.3 Key Players Voice Analytics Product/Solution/Service
- 3.4 Date of Enter into Voice Analytics Market
- 3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
- 4.1 Global Voice Analytics Market Size by Type (2014-2019)
- 4.2 Global Voice Analytics Market Size by Application (2014-2019)
5 North America
- 5.1 North America Voice Analytics Market Size (2014-2019)
- 5.2 Voice Analytics Key Players in North America
- 5.3 North America Voice Analytics Market Size by Type
- 5.4 North America Voice Analytics Market Size by Application
6 Europe
- 6.1 Europe Voice Analytics Market Size (2014-2019)
- 6.2 Voice Analytics Key Players in Europe
- 6.3 Europe Voice Analytics Market Size by Type
- 6.4 Europe Voice Analytics Market Size by Application
7 China
- 7.1 China Voice Analytics Market Size (2014-2019)
- 7.2 Voice Analytics Key Players in China
- 7.3 China Voice Analytics Market Size by Type
- 7.4 China Voice Analytics Market Size by Application
8 Japan
- 8.1 Japan Voice Analytics Market Size (2014-2019)
- 8.2 Voice Analytics Key Players in Japan
- 8.3 Japan Voice Analytics Market Size by Type
- 8.4 Japan Voice Analytics Market Size by Application
9 Southeast Asia
- 9.1 Southeast Asia Voice Analytics Market Size (2014-2019)
- 9.2 Voice Analytics Key Players in Southeast Asia
- 9.3 Southeast Asia Voice Analytics Market Size by Type
- 9.4 Southeast Asia Voice Analytics Market Size by Application
10 India
- 10.1 India Voice Analytics Market Size (2014-2019)
- 10.2 Voice Analytics Key Players in India
- 10.3 India Voice Analytics Market Size by Type
- 10.4 India Voice Analytics Market Size by Application
11 Central & South America
- 11.1 Central & South America Voice Analytics Market Size (2014-2019)
- 11.2 Voice Analytics Key Players in Central & South America
- 11.3 Central & South America Voice Analytics Market Size by Type
- 11.4 Central & South America Voice Analytics Market Size by Application
12 International Players Profiles
- 12.1 Verint Systems
- 12.1.1 Verint Systems Company Details
- 12.1.2 Company Description and Business Overview
- 12.1.3 Voice Analytics Introduction
- 12.1.4 Verint Systems Revenue in Voice Analytics Business (2014-2019))
- 12.1.5 Verint Systems Recent Development
- 12.2 NICE
- 12.2.1 NICE Company Details
- 12.2.2 Company Description and Business Overview
- 12.2.3 Voice Analytics Introduction
- 12.2.4 NICE Revenue in Voice Analytics Business (2014-2019)
- 12.2.5 NICE Recent Development
- 12.3 Avaya
- 12.3.1 Avaya Company Details
- 12.3.2 Company Description and Business Overview
- 12.3.3 Voice Analytics Introduction
- 12.3.4 Avaya Revenue in Voice Analytics Business (2014-2019)
- 12.3.5 Avaya Recent Development
- 12.4 ThoughtSpot
- 12.4.1 ThoughtSpot Company Details
- 12.4.2 Company Description and Business Overview
- 12.4.3 Voice Analytics Introduction
- 12.4.4 ThoughtSpot Revenue in Voice Analytics Business (2014-2019)
- 12.4.5 ThoughtSpot Recent Development
- 12.5 Uniphore
- 12.5.1 Uniphore Company Details
- 12.5.2 Company Description and Business Overview
- 12.5.3 Voice Analytics Introduction
- 12.5.4 Uniphore Revenue in Voice Analytics Business (2014-2019)
- 12.5.5 Uniphore Recent Development
- 12.6 Calabrio
- 12.6.1 Calabrio Company Details
- 12.6.2 Company Description and Business Overview
- 12.6.3 Voice Analytics Introduction
- 12.6.4 Calabrio Revenue in Voice Analytics Business (2014-2019)
- 12.6.5 Calabrio Recent Development
- 12.7 Talkdesk
- 12.7.1 Talkdesk Company Details
- 12.7.2 Company Description and Business Overview
- 12.7.3 Voice Analytics Introduction
- 12.7.4 Talkdesk Revenue in Voice Analytics Business (2014-2019)
- 12.7.5 Talkdesk Recent Development
- 12.8 RankMiner
- 12.8.1 RankMiner Company Details
- 12.8.2 Company Description and Business Overview
- 12.8.3 Voice Analytics Introduction
- 12.8.4 RankMiner Revenue in Voice Analytics Business (2014-2019)
- 12.8.5 RankMiner Recent Development
- 12.9 VoiceBase
- 12.9.1 VoiceBase Company Details
- 12.9.2 Company Description and Business Overview
- 12.9.3 Voice Analytics Introduction
- 12.9.4 VoiceBase Revenue in Voice Analytics Business (2014-2019)
- 12.9.5 VoiceBase Recent Development
- 12.10 Beyond Verbal
- 12.10.1 Beyond Verbal Company Details
- 12.10.2 Company Description and Business Overview
- 12.10.3 Voice Analytics Introduction
- 12.10.4 Beyond Verbal Revenue in Voice Analytics Business (2014-2019)
- 12.10.5 Beyond Verbal Recent Development
13 Market Forecast 2019-2025
- 13.1 Market Size Forecast by Product (2019-2025)
- 13.2 Market Size Forecast by Application (2019-2025)
- 13.3 Market Size Forecast by Regions
- 13.4 North America
- 13.5 Europe
- 13.6 China
- 13.7 Japan
- 13.8 Southeast Asia
- 13.9 India
- 13.10 Central & South America
14 Analyst's Viewpoints/Conclusions
15 Appendix
- 15.1 Research Methodology
- 15.1.1 Methodology/Research Approach
- 15.1.1.1 Research Programs/Design
- 15.1.1.2 Market Size Estimation
- 15.1.1.3 Market Breakdown and Data Triangulation
- 15.1.2 Data Source
- 15.1.2.1 Secondary Sources
- 15.1.2.2 Primary Sources
- 15.1.1 Methodology/Research Approach
- 15.2 Disclaimer
Summary:
Get latest Market Research Reports on Voice Analytics. Industry analysis & Market Report on Voice Analytics is a syndicated market report, published as Global Voice Analytics Market Size, Status and Forecast 2019-2025. It is complete Research Study and Industry Analysis of Voice Analytics market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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