Report Detail
Global Speech Based Interactive Voice Response Software Market Growth (Status and Outlook) 2019-2024
- RnM2989056 |
- 20 February, 2019 |
- Global |
- 138 Pages |
- LPI(LP Information) |
- Service & Software
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. China’s consumption market has a quicker growing speed, with a CAGR of 14.34%.
According to this study, over the next five years the Speech Based Interactive Voice Response Software market will register a 12.1% CAGR in terms of revenue, the global market size will reach US$ 2480 million by 2024, from US$ 1250 million in 2019. In particular, this report presents the global revenue market share of key companies in Speech Based Interactive Voice Response Software business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Speech Based Interactive Voice Response Software market by product type, application, key companies and key regions.
This study considers the Speech Based Interactive Voice Response Software value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Cloud-based
On Premise
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
Large Enterprise
Medium Enterprise
Small Enterprise
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global Speech Based Interactive Voice Response Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Speech Based Interactive Voice Response Software market by identifying its various subsegments.
Focuses on the key global Speech Based Interactive Voice Response Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Speech Based Interactive Voice Response Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Speech Based Interactive Voice Response Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
2019-2024 Global Speech Based Interactive Voice Response Software Market Report (Status and Outlook)
1 Scope of the Report
- 1.1 Market Introduction
- 1.2 Research Objectives
- 1.3 Years Considered
- 1.4 Market Research Methodology
- 1.5 Economic Indicators
- 1.6 Currency Considered
2 Executive Summary
- 2.1 World Market Overview
- 2.1.1 Global Speech Based Interactive Voice Response Software Market Size 2014-2024
- 2.1.2 Speech Based Interactive Voice Response Software Market Size CAGR by Region
- 2.2 Speech Based Interactive Voice Response Software Segment by Type
- 2.2.1 Cloud-based
- 2.2.2 On Premise
- 2.3 Speech Based Interactive Voice Response Software Market Size by Type
- 2.3.1 Global Speech Based Interactive Voice Response Software Market Size Market Share by Type (2014-2019)
- 2.3.2 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Type (2014-2019)
- 2.4 Speech Based Interactive Voice Response Software Segment by Application
- 2.4.1 Large Enterprise
- 2.4.2 Medium Enterprise
- 2.4.3 Small Enterprise
- 2.5 Speech Based Interactive Voice Response Software Market Size by Application
- 2.5.1 Global Speech Based Interactive Voice Response Software Market Size Market Share by Application (2014-2019)
- 2.5.2 Global Speech Based Interactive Voice Response Software Market Size Growth Rate by Application (2014-2019)
3 Global Speech Based Interactive Voice Response Software by Players
- 3.1 Global Speech Based Interactive Voice Response Software Market Size Market Share by Players
- 3.1.1 Global Speech Based Interactive Voice Response Software Market Size by Players (2017-2019)
- 3.1.2 Global Speech Based Interactive Voice Response Software Market Size Market Share by Players (2017-2019)
- 3.2 Global Speech Based Interactive Voice Response Software Key Players Head office and Products Offered
- 3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
- 3.4 New Products and Potential Entrants
- 3.5 Mergers & Acquisitions, Expansion
4 Speech Based Interactive Voice Response Software by Regions
- 4.1 Speech Based Interactive Voice Response Software Market Size by Regions
- 4.2 Americas Speech Based Interactive Voice Response Software Market Size Growth
- 4.3 APAC Speech Based Interactive Voice Response Software Market Size Growth
- 4.4 Europe Speech Based Interactive Voice Response Software Market Size Growth
- 4.5 Middle East & Africa Speech Based Interactive Voice Response Software Market Size Growth
5 Americas
- 5.1 Americas Speech Based Interactive Voice Response Software Market Size by Countries
- 5.2 Americas Speech Based Interactive Voice Response Software Market Size by Type
- 5.3 Americas Speech Based Interactive Voice Response Software Market Size by Application
- 5.4 United States
- 5.5 Canada
- 5.6 Mexico
- 5.7 Key Economic Indicators of Few Americas Countries
6 APAC
- 6.1 APAC Speech Based Interactive Voice Response Software Market Size by Countries
- 6.2 APAC Speech Based Interactive Voice Response Software Market Size by Type
- 6.3 APAC Speech Based Interactive Voice Response Software Market Size by Application
- 6.4 China
- 6.5 Japan
- 6.6 Korea
- 6.7 Southeast Asia
- 6.8 India
- 6.9 Australia
- 6.10 Key Economic Indicators of Few APAC Countries
7 Europe
- 7.1 Europe Speech Based Interactive Voice Response Software by Countries
- 7.2 Europe Speech Based Interactive Voice Response Software Market Size by Type
- 7.3 Europe Speech Based Interactive Voice Response Software Market Size by Application
- 7.4 Germany
- 7.5 France
- 7.6 UK
- 7.7 Italy
- 7.8 Russia
- 7.9 Spain
- 7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
- 8.1 Middle East & Africa Speech Based Interactive Voice Response Software by Countries
- 8.2 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Type
- 8.3 Middle East & Africa Speech Based Interactive Voice Response Software Market Size by Application
- 8.4 Egypt
- 8.5 South Africa
- 8.6 Israel
- 8.7 Turkey
- 8.8 GCC Countries
9 Market Drivers, Challenges and Trends
- 9.1 Market Drivers and Impact
- 9.1.1 Growing Demand from Key Regions
- 9.1.2 Growing Demand from Key Applications and Potential Industries
- 9.2 Market Challenges and Impact
- 9.3 Market Trends
10 Global Speech Based Interactive Voice Response Software Market Forecast
- 10.1 Global Speech Based Interactive Voice Response Software Market Size Forecast (2019-2024)
- 10.2 Global Speech Based Interactive Voice Response Software Forecast by Regions
- 10.2.1 Global Speech Based Interactive Voice Response Software Forecast by Regions (2019-2024)
- 10.2.2 Americas Market Forecast
- 10.2.3 APAC Market Forecast
- 10.2.4 Europe Market Forecast
- 10.2.5 Middle East & Africa Market Forecast
- 10.3 Americas Forecast by Countries
- 10.3.1 United States Market Forecast
- 10.3.2 Canada Market Forecast
- 10.3.3 Mexico Market Forecast
- 10.3.4 Brazil Market Forecast
- 10.4 APAC Forecast by Countries
- 10.4.1 China Market Forecast
- 10.4.2 Japan Market Forecast
- 10.4.3 Korea Market Forecast
- 10.4.4 Southeast Asia Market Forecast
- 10.4.5 India Market Forecast
- 10.4.6 Australia Market Forecast
- 10.5 Europe Forecast by Countries
- 10.5.1 Germany Market Forecast
- 10.5.2 France Market Forecast
- 10.5.3 UK Market Forecast
- 10.5.4 Italy Market Forecast
- 10.5.5 Russia Market Forecast
- 10.5.6 Spain Market Forecast
- 10.6 Middle East & Africa Forecast by Countries
- 10.6.1 Egypt Market Forecast
- 10.6.2 South Africa Market Forecast
- 10.6.3 Israel Market Forecast
- 10.6.4 Turkey Market Forecast
- 10.6.5 GCC Countries Market Forecast
- 10.7 Global Speech Based Interactive Voice Response Software Forecast by Type
- 10.8 Global Speech Based Interactive Voice Response Software Forecast by Application
11 Key Players Analysis
- 11.1 8X8, Inc. (US)
- 11.1.1 Company Details
- 11.1.2 Speech Based Interactive Voice Response Software Product Offered
- 11.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.1.4 Main Business Overview
- 11.1.5 8X8, Inc. (US) News
- 11.2 Nuance Communications, Inc. (US)
- 11.2.1 Company Details
- 11.2.2 Speech Based Interactive Voice Response Software Product Offered
- 11.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.2.4 Main Business Overview
- 11.2.5 Nuance Communications, Inc. (US) News
- 11.3 Convergys Corporation (US)
- 11.3.1 Company Details
- 11.3.2 Speech Based Interactive Voice Response Software Product Offered
- 11.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.3.4 Main Business Overview
- 11.3.5 Convergys Corporation (US) News
- 11.4 Avaya Inc. (US)
- 11.4.1 Company Details
- 11.4.2 Speech Based Interactive Voice Response Software Product Offered
- 11.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.4.4 Main Business Overview
- 11.4.5 Avaya Inc. (US) News
- 11.5 Cisco Systems, Inc. (US)
- 11.5.1 Company Details
- 11.5.2 Speech Based Interactive Voice Response Software Product Offered
- 11.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.5.4 Main Business Overview
- 11.5.5 Cisco Systems, Inc. (US) News
- 11.6 Connect First (US)
- 11.6.1 Company Details
- 11.6.2 Speech Based Interactive Voice Response Software Product Offered
- 11.6.3 Connect First (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.6.4 Main Business Overview
- 11.6.5 Connect First (US) News
- 11.7 West Corporation (US)
- 11.7.1 Company Details
- 11.7.2 Speech Based Interactive Voice Response Software Product Offered
- 11.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.7.4 Main Business Overview
- 11.7.5 West Corporation (US) News
- 11.8 Genesys Telecommunication Laboratories, Inc. (US)
- 11.8.1 Company Details
- 11.8.2 Speech Based Interactive Voice Response Software Product Offered
- 11.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.8.4 Main Business Overview
- 11.8.5 Genesys Telecommunication Laboratories, Inc. (US) News
- 11.9 Verizon Communications Inc. (US)
- 11.9.1 Company Details
- 11.9.2 Speech Based Interactive Voice Response Software Product Offered
- 11.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.9.4 Main Business Overview
- 11.9.5 Verizon Communications Inc. (US) News
- 11.10 IVR Lab (US)
- 11.10.1 Company Details
- 11.10.2 Speech Based Interactive Voice Response Software Product Offered
- 11.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.10.4 Main Business Overview
- 11.10.5 IVR Lab (US) News
- 11.11 Aspect Software Parent Inc. (US)
- 11.12 24/7 Customer, Inc. (US)
- 11.13 InContact Inc. (US)
- 11.14 NewVoiceMedia (UK)
- 11.15 Five9, Inc. (US)
12 Research Findings and Conclusion
Summary:
Get latest Market Research Reports on Speech Based Interactive Voice Response Software . Industry analysis & Market Report on Speech Based Interactive Voice Response Software is a syndicated market report, published as Global Speech Based Interactive Voice Response Software Market Growth (Status and Outlook) 2019-2024. It is complete Research Study and Industry Analysis of Speech Based Interactive Voice Response Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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