Global Outsourced Customer Support Services Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Outsourced Customer Support Services Market Size Growth Rate by Type: 2020 VS 2026
  • 1.2.2 Onshore Outsourcing Services
  • 1.2.3 Offshore Outsourcing Services
• 1.3 Market by Application
  • 1.3.1 Global Outsourced Customer Support Services Market Share by Application: 2020 VS 2026
  • 1.3.2 Banking, Financial Services and Insurance (BFSI)
  • 1.3.3 Communication
  • 1.3.4 Healthcare and Life Sciences
  • 1.3.5 Government
  • 1.3.6 Retail and Consumer Goods
  • 1.3.7 Others
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Outsourced Customer Support Services Market Perspective (2015-2026)
• 2.2 Global Outsourced Customer Support Services Growth Trends by Regions
  • 2.2.1 Outsourced Customer Support Services Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Outsourced Customer Support Services Historic Market Share by Regions (2015-2020)
  • 2.2.3 Outsourced Customer Support Services Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Outsourced Customer Support Services Players by Market Size
  • 3.1.1 Global Top Outsourced Customer Support Services Players by Revenue (2015-2020)
  • 3.1.2 Global Outsourced Customer Support Services Revenue Market Share by Players (2015-2020)
• 3.2 Global Outsourced Customer Support Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.3 Players Covered: Ranking by Outsourced Customer Support Services Revenue
• 3.4 Global Outsourced Customer Support Services Market Concentration Ratio
  • 3.4.1 Global Outsourced Customer Support Services Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Outsourced Customer Support Services Revenue in 2019
• 3.5 Key Players Outsourced Customer Support Services Area Served
• 3.6 Key Players Outsourced Customer Support Services Product Solution and Service
• 3.7 Date of Enter into Outsourced Customer Support Services Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Outsourced Customer Support Services Breakdown Data by Type (2015-2026)

• 4.1 Global Outsourced Customer Support Services Historic Market Size by Type (2015-2020)
• 4.2 Global Outsourced Customer Support Services Forecasted Market Size by Type (2021-2026)

5 Outsourced Customer Support Services Breakdown Data by Application (2015-2026)

• 5.1 Global Outsourced Customer Support Services Historic Market Size by Application (2015-2020)
• 5.2 Global Outsourced Customer Support Services Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Outsourced Customer Support Services Market Size (2015-2026)
• 6.2 North America Outsourced Customer Support Services Market Size by Type (2015-2020)
• 6.3 North America Outsourced Customer Support Services Market Size by Application (2015-2020)
• 6.4 North America Outsourced Customer Support Services Market Size by Country (2015-2020)
  • 6.4.1 United States
  • 6.4.2 Canada

7 Europe

• 7.1 Europe Outsourced Customer Support Services Market Size (2015-2026)
• 7.2 Europe Outsourced Customer Support Services Market Size by Type (2015-2020)
• 7.3 Europe Outsourced Customer Support Services Market Size by Application (2015-2020)
• 7.4 Europe Outsourced Customer Support Services Market Size by Country (2015-2020)
  • 7.4.1 Germany
  • 7.4.2 France
  • 7.4.3 U.K.
  • 7.4.4 Italy
  • 7.4.5 Russia
  • 7.4.6 Nordic

8 Asia-Pacific

• 8.1 Asia-Pacific Outsourced Customer Support Services Market Size (2015-2026)
• 8.2 Asia-Pacific Outsourced Customer Support Services Market Size by Type (2015-2020)
• 8.3 Asia-Pacific Outsourced Customer Support Services Market Size by Application (2015-2020)
• 8.4 Asia-Pacific Outsourced Customer Support Services Market Size by Country (2015-2020)
  • 8.4.1 China
  • 8.4.2 Japan
  • 8.4.3 South Korea
  • 8.4.4 Southeast Asia
  • 8.4.5 India
  • 8.4.6 Australia

9 Latin America

• 9.1 Latin America Outsourced Customer Support Services Market Size (2015-2026)
• 9.2 Latin America Outsourced Customer Support Services Market Size by Type (2015-2020)
• 9.3 Latin America Outsourced Customer Support Services Market Size by Application (2015-2020)
• 9.4 Latin America Outsourced Customer Support Services Market Size by Country (2015-2020)
  • 9.4.1 Mexico
  • 9.4.2 Brazil

10 Middle East & Africa

• 10.1 Middle East & Africa Outsourced Customer Support Services Market Size (2015-2026)
• 10.2 Middle East & Africa Outsourced Customer Support Services Market Size by Type (2015-2020)
• 10.3 Middle East & Africa Outsourced Customer Support Services Market Size by Application (2015-2020)
• 10.4 Middle East & Africa Outsourced Customer Support Services Market Size by Country (2015-2020)
  • 10.4.1 Turkey
  • 10.4.2 Saudi Arabia
  • 10.4.3 UAE
  • 10.4.4 Rest of Middle East & Africa

11Key Players Profiles

• 11.1 Teleperformance SA
  • 11.1.1 Teleperformance SA Company Details
  • 11.1.2 Teleperformance SA Business Overview
  • 11.1.3 Teleperformance SA Outsourced Customer Support Services Introduction
  • 11.1.4 Teleperformance SA Revenue in Outsourced Customer Support Services Business (2015-2020))
  • 11.1.5 Teleperformance SA Recent Development
• 11.2 Convergys
  • 11.2.1 Convergys Company Details
  • 11.2.2 Convergys Business Overview
  • 11.2.3 Convergys Outsourced Customer Support Services Introduction
  • 11.2.4 Convergys Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.2.5 Convergys Recent Development
• 11.3 Arvato
  • 11.3.1 Arvato Company Details
  • 11.3.2 Arvato Business Overview
  • 11.3.3 Arvato Outsourced Customer Support Services Introduction
  • 11.3.4 Arvato Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.3.5 Arvato Recent Development
• 11.4 Sykes Enterprises
  • 11.4.1 Sykes Enterprises Company Details
  • 11.4.2 Sykes Enterprises Business Overview
  • 11.4.3 Sykes Enterprises Outsourced Customer Support Services Introduction
  • 11.4.4 Sykes Enterprises Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.4.5 Sykes Enterprises Recent Development
• 11.5 Enshored
  • 11.5.1 Enshored Company Details
  • 11.5.2 Enshored Business Overview
  • 11.5.3 Enshored Outsourced Customer Support Services Introduction
  • 11.5.4 Enshored Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.5.5 Enshored Recent Development
• 11.6 GCS Agents
  • 11.6.1 GCS Agents Company Details
  • 11.6.2 GCS Agents Business Overview
  • 11.6.3 GCS Agents Outsourced Customer Support Services Introduction
  • 11.6.4 GCS Agents Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.6.5 GCS Agents Recent Development
• 11.7 Helpware
  • 11.7.1 Helpware Company Details
  • 11.7.2 Helpware Business Overview
  • 11.7.3 Helpware Outsourced Customer Support Services Introduction
  • 11.7.4 Helpware Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.7.5 Helpware Recent Development
• 11.8 Open Access BPO
  • 11.8.1 Open Access BPO Company Details
  • 11.8.2 Open Access BPO Business Overview
  • 11.8.3 Open Access BPO Outsourced Customer Support Services Introduction
  • 11.8.4 Open Access BPO Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.8.5 Open Access BPO Recent Development
• 11.9 Peak Support
  • 11.9.1 Peak Support Company Details
  • 11.9.2 Peak Support Business Overview
  • 11.9.3 Peak Support Outsourced Customer Support Services Introduction
  • 11.9.4 Peak Support Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.9.5 Peak Support Recent Development
• 11.10 SureCall
  • 11.10.1 SureCall Company Details
  • 11.10.2 SureCall Business Overview
  • 11.10.3 SureCall Outsourced Customer Support Services Introduction
  • 11.10.4 SureCall Revenue in Outsourced Customer Support Services Business (2015-2020)
  • 11.10.5 SureCall Recent Development

12Analyst's Viewpoints/Conclusions

13Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer