Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue
• 1.4 Market by Type
  • 1.4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 On-Premise CCO
  • 1.4.3 Cloud-based CCO
• 1.5 Market by Application
  • 1.5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2020 VS 2026
  • 1.5.2 Telecom & IT
  • 1.5.3 BFSI
  • 1.5.4 Healthcare & Life Sciences
  • 1.5.5 Government & Public
  • 1.5.6 Retail & Consumer Goods
  • 1.5.7 Others
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Perspective (2015-2026)
• 2.2 Global Outsourced Call Centers (Outsourced Contact Centers) Growth Trends by Regions
  • 2.2.1 Outsourced Call Centers (Outsourced Contact Centers) Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Outsourced Call Centers (Outsourced Contact Centers) Historic Market Share by Regions (2015-2020)
  • 2.2.3 Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 Outsourced Call Centers (Outsourced Contact Centers) Market Growth Strategy
  • 2.3.6 Primary Interviews with Key Outsourced Call Centers (Outsourced Contact Centers) Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Market Size
  • 3.1.1 Global Top Outsourced Call Centers (Outsourced Contact Centers) Players by Revenue (2015-2020)
  • 3.1.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio
  • 3.2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by Outsourced Call Centers (Outsourced Contact Centers) Revenue in 2019
• 3.3 Outsourced Call Centers (Outsourced Contact Centers) Key Players Head office and Area Served
• 3.4 Key Players Outsourced Call Centers (Outsourced Contact Centers) Product Solution and Service
• 3.5 Date of Enter into Outsourced Call Centers (Outsourced Contact Centers) Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2015-2020)
• 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)
• 5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
• 6.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in North America (2019-2020)
• 6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
• 6.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
• 7.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Europe (2019-2020)
• 7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
• 7.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

8 China

• 8.1 China Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
• 8.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in China (2019-2020)
• 8.3 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
• 8.4 China Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
• 9.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Japan (2019-2020)
• 9.3 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
• 9.4 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
• 10.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
• 10.4 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

11 India

• 11.1 India Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
• 11.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in India (2019-2020)
• 11.3 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
• 11.4 India Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2015-2020)
• 12.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Central & South America (2019-2020)
• 12.3 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2015-2020)
• 12.4 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 Teleperformance
  • 13.1.1 Teleperformance Company Details
  • 13.1.2 Teleperformance Business Overview
  • 13.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.1.4 Teleperformance Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020))
  • 13.1.5 Teleperformance Recent Development
• 13.2 Concentrix (Convergys)
  • 13.2.1 Concentrix (Convergys) Company Details
  • 13.2.2 Concentrix (Convergys) Business Overview
  • 13.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.2.4 Concentrix (Convergys) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.2.5 Concentrix (Convergys) Recent Development
• 13.3 Alorica
  • 13.3.1 Alorica Company Details
  • 13.3.2 Alorica Business Overview
  • 13.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.3.4 Alorica Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.3.5 Alorica Recent Development
• 13.4 Atento
  • 13.4.1 Atento Company Details
  • 13.4.2 Atento Business Overview
  • 13.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.4.4 Atento Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.4.5 Atento Recent Development
• 13.5 Acticall (Sitel)
  • 13.5.1 Acticall (Sitel) Company Details
  • 13.5.2 Acticall (Sitel) Business Overview
  • 13.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.5.4 Acticall (Sitel) Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.5.5 Acticall (Sitel) Recent Development
• 13.6 Arvato
  • 13.6.1 Arvato Company Details
  • 13.6.2 Arvato Business Overview
  • 13.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.6.4 Arvato Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.6.5 Arvato Recent Development
• 13.7 Sykes Enterprises
  • 13.7.1 Sykes Enterprises Company Details
  • 13.7.2 Sykes Enterprises Business Overview
  • 13.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.7.4 Sykes Enterprises Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.7.5 Sykes Enterprises Recent Development
• 13.8 TeleTech Holdings
  • 13.8.1 TeleTech Holdings Company Details
  • 13.8.2 TeleTech Holdings Business Overview
  • 13.8.3 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.8.4 TeleTech Holdings Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.8.5 TeleTech Holdings Recent Development
• 13.9 Transcom
  • 13.9.1 Transcom Company Details
  • 13.9.2 Transcom Business Overview
  • 13.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.9.4 Transcom Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.9.5 Transcom Recent Development
• 13.10 Serco
  • 13.10.1 Serco Company Details
  • 13.10.2 Serco Business Overview
  • 13.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 13.10.4 Serco Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 13.10.5 Serco Recent Development
• 13.11 HKT Teleservices
  • 10.11.1 HKT Teleservices Company Details
  • 10.11.2 HKT Teleservices Business Overview
  • 10.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 10.11.4 HKT Teleservices Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 10.11.5 HKT Teleservices Recent Development
• 13.12 Comdata
  • 10.12.1 Comdata Company Details
  • 10.12.2 Comdata Business Overview
  • 10.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Introduction
  • 10.12.4 Comdata Revenue in Outsourced Call Centers (Outsourced Contact Centers) Business (2015-2020)
  • 10.12.5 Comdata Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer