Report Detail
Global Omnichannel Communication Solutions Market Growth (Status and Outlook) 2022-2028
- RnM4495620 |
- 25 November, 2022 |
- Global |
- 122 Pages |
- LPI(LP Information) |
- Service & Software
The global market for Omnichannel Communication Solutions is estimated to increase from US$ million in 2021 to reach US$ million by 2028, exhibiting a CAGR of % during 2022-2028. Keeping in mind the uncertainties of COVID-19 and Russia-Ukraine War, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use sectors. These insights are included in the report as a major market contributor.
The APAC Omnichannel Communication Solutions market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.
The United States Omnichannel Communication Solutions market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.
The Europe Omnichannel Communication Solutions market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.
The China Omnichannel Communication Solutions market is expected at value of US$ million in 2022 and grow at approximately % CAGR during 2022 and 2028.
Global key Omnichannel Communication Solutions players cover IBM, Mitel, Amazon Web Services, CommBox and Trengo, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.
Report Coverage
This latest report provides a deep insight into the global Omnichannel Communication Solutions market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, value chain analysis, etc.
This report aims to provide a comprehensive picture of the global Omnichannel Communication Solutions market, with both quantitative and qualitative data, to help readers understand how the Omnichannel Communication Solutions market scenario changed across the globe during the pandemic and Russia-Ukraine War.
The base year considered for analyses is 2021, while the market estimates and forecasts are given from 2022 to 2028. The market estimates are provided in terms of revenue in USD millions.
Market Segmentation:
The study segments the Omnichannel Communication Solutions market and forecasts the market size by Type (Phone Calls, Text Messages (SMS) and Live Chat), by Application (B2B and B2C.), and region (APAC, Americas, Europe, and Middle East & Africa).
Segmentation by type
Phone Calls
Text Messages (SMS)
Live Chat
Email
Others
Segmentation by application
B2B
B2C
Segmentation by region
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
Major companies covered
IBM
Mitel
Amazon Web Services
CommBox
Trengo
HubSpot
Twilio
Sinch
Freshworks
Acquire
Zendesk
RingCentral
KDDI Corporation
Route Mobile
CX Journey
Yappli
SAP Customer Experience
SaleCycle
App Guardians
LiveAgent
REPLUG
Storyly
Chapter Introduction
Chapter 1: Scope of Omnichannel Communication Solutions, Research Methodology, etc.
Chapter 2: Executive Summary, global Omnichannel Communication Solutions market size and CAGR, Omnichannel Communication Solutions market size by region, by type, by application, historical data from 2017 to 2022, and forecast to 2028.
Chapter 3: Omnichannel Communication Solutions revenue, global market share, and industry ranking by company, 2017-2022
Chapter 4: Global Omnichannel Communication Solutions revenue by region and by country. Country specific data and market value analysis for the U.S., Canada, Europe, China, Japan, South Korea, Southeast Asia, India, Latin America and Middle East & Africa.
Chapter 5, 6, 7, 8: Americas, APAC, Europe, Middle East & Africa, revenue segment by country, by type, and application.
Chapter 9: Analysis of the current market trends, market forecast, opportunities and economic trends that are affecting the future marketplace
Chapter 10: Manufacturing cost structure analysis
Chapter 11: Sales channel, distributors, and customers
Chapter 12: Global Omnichannel Communication Solutions market size forecast by region, by country, by type, and application
Chapter 13: Comprehensive company profiles of the leading players, including IBM, Mitel, Amazon Web Services, CommBox, Trengo, HubSpot, Twilio, Sinch and Freshworks, etc.
Chapter 14: Research Findings and Conclusion
1 Scope of the Report
- 1.1 Market Introduction
- 1.2 Years Considered
- 1.3 Research Objectives
- 1.4 Market Research Methodology
- 1.5 Research Process and Data Source
- 1.6 Economic Indicators
- 1.7 Currency Considered
2 Executive Summary
- 2.1 World Market Overview
- 2.1.1 Global Omnichannel Communication Solutions Market Size 2017-2028
- 2.1.2 Omnichannel Communication Solutions Market Size CAGR by Region 2017 VS 2022 VS 2028
- 2.2 Omnichannel Communication Solutions Segment by Type
- 2.2.1 Phone Calls
- 2.2.2 Text Messages (SMS)
- 2.2.3 Live Chat
- 2.2.4 Email
- 2.2.5 Others
- 2.3 Omnichannel Communication Solutions Market Size by Type
- 2.3.1 Omnichannel Communication Solutions Market Size CAGR by Type (2017 VS 2022 VS 2028)
- 2.3.2 Global Omnichannel Communication Solutions Market Size Market Share by Type (2017-2022)
- 2.4 Omnichannel Communication Solutions Segment by Application
- 2.4.1 B2B
- 2.4.2 B2C
- 2.5 Omnichannel Communication Solutions Market Size by Application
- 2.5.1 Omnichannel Communication Solutions Market Size CAGR by Application (2017 VS 2022 VS 2028)
- 2.5.2 Global Omnichannel Communication Solutions Market Size Market Share by Application (2017-2022)
3 Omnichannel Communication Solutions Market Size by Player
- 3.1 Omnichannel Communication Solutions Market Size Market Share by Players
- 3.1.1 Global Omnichannel Communication Solutions Revenue by Players (2020-2022)
- 3.1.2 Global Omnichannel Communication Solutions Revenue Market Share by Players (2020-2022)
- 3.2 Global Omnichannel Communication Solutions Key Players Head office and Products Offered
- 3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2020-2022)
- 3.4 New Products and Potential Entrants
- 3.5 Mergers & Acquisitions, Expansion
4 Omnichannel Communication Solutions by Regions
- 4.1 Omnichannel Communication Solutions Market Size by Regions (2017-2022)
- 4.2 Americas Omnichannel Communication Solutions Market Size Growth (2017-2022)
- 4.3 APAC Omnichannel Communication Solutions Market Size Growth (2017-2022)
- 4.4 Europe Omnichannel Communication Solutions Market Size Growth (2017-2022)
- 4.5 Middle East & Africa Omnichannel Communication Solutions Market Size Growth (2017-2022)
5 Americas
- 5.1 Americas Omnichannel Communication Solutions Market Size by Country (2017-2022)
- 5.2 Americas Omnichannel Communication Solutions Market Size by Type (2017-2022)
- 5.3 Americas Omnichannel Communication Solutions Market Size by Application (2017-2022)
- 5.4 United States
- 5.5 Canada
- 5.6 Mexico
- 5.7 Brazil
6 APAC
- 6.1 APAC Omnichannel Communication Solutions Market Size by Region (2017-2022)
- 6.2 APAC Omnichannel Communication Solutions Market Size by Type (2017-2022)
- 6.3 APAC Omnichannel Communication Solutions Market Size by Application (2017-2022)
- 6.4 China
- 6.5 Japan
- 6.6 Korea
- 6.7 Southeast Asia
- 6.8 India
- 6.9 Australia
7 Europe
- 7.1 Europe Omnichannel Communication Solutions by Country (2017-2022)
- 7.2 Europe Omnichannel Communication Solutions Market Size by Type (2017-2022)
- 7.3 Europe Omnichannel Communication Solutions Market Size by Application (2017-2022)
- 7.4 Germany
- 7.5 France
- 7.6 UK
- 7.7 Italy
- 7.8 Russia
8 Middle East & Africa
- 8.1 Middle East & Africa Omnichannel Communication Solutions by Region (2017-2022)
- 8.2 Middle East & Africa Omnichannel Communication Solutions Market Size by Type (2017-2022)
- 8.3 Middle East & Africa Omnichannel Communication Solutions Market Size by Application (2017-2022)
- 8.4 Egypt
- 8.5 South Africa
- 8.6 Israel
- 8.7 Turkey
- 8.8 GCC Countries
9 Market Drivers, Challenges and Trends
- 9.1 Market Drivers & Growth Opportunities
- 9.2 Market Challenges & Risks
- 9.3 Industry Trends
10 Global Omnichannel Communication Solutions Market Forecast
- 10.1 Global Omnichannel Communication Solutions Forecast by Regions (2023-2028)
- 10.1.1 Global Omnichannel Communication Solutions Forecast by Regions (2023-2028)
- 10.1.2 Americas Omnichannel Communication Solutions Forecast
- 10.1.3 APAC Omnichannel Communication Solutions Forecast
- 10.1.4 Europe Omnichannel Communication Solutions Forecast
- 10.1.5 Middle East & Africa Omnichannel Communication Solutions Forecast
- 10.2 Americas Omnichannel Communication Solutions Forecast by Country (2023-2028)
- 10.2.1 United States Omnichannel Communication Solutions Market Forecast
- 10.2.2 Canada Omnichannel Communication Solutions Market Forecast
- 10.2.3 Mexico Omnichannel Communication Solutions Market Forecast
- 10.2.4 Brazil Omnichannel Communication Solutions Market Forecast
- 10.3 APAC Omnichannel Communication Solutions Forecast by Region (2023-2028)
- 10.3.1 China Omnichannel Communication Solutions Market Forecast
- 10.3.2 Japan Omnichannel Communication Solutions Market Forecast
- 10.3.3 Korea Omnichannel Communication Solutions Market Forecast
- 10.3.4 Southeast Asia Omnichannel Communication Solutions Market Forecast
- 10.3.5 India Omnichannel Communication Solutions Market Forecast
- 10.3.6 Australia Omnichannel Communication Solutions Market Forecast
- 10.4 Europe Omnichannel Communication Solutions Forecast by Country (2023-2028)
- 10.4.1 Germany Omnichannel Communication Solutions Market Forecast
- 10.4.2 France Omnichannel Communication Solutions Market Forecast
- 10.4.3 UK Omnichannel Communication Solutions Market Forecast
- 10.4.4 Italy Omnichannel Communication Solutions Market Forecast
- 10.4.5 Russia Omnichannel Communication Solutions Market Forecast
- 10.5 Middle East & Africa Omnichannel Communication Solutions Forecast by Region (2023-2028)
- 10.5.1 Egypt Omnichannel Communication Solutions Market Forecast
- 10.5.2 South Africa Omnichannel Communication Solutions Market Forecast
- 10.5.3 Israel Omnichannel Communication Solutions Market Forecast
- 10.5.4 Turkey Omnichannel Communication Solutions Market Forecast
- 10.5.5 GCC Countries Omnichannel Communication Solutions Market Forecast
- 10.6 Global Omnichannel Communication Solutions Forecast by Type (2023-2028)
- 10.7 Global Omnichannel Communication Solutions Forecast by Application (2023-2028)
11 Key Players Analysis
- 11.1 IBM
- 11.1.1 IBM Company Information
- 11.1.2 IBM Omnichannel Communication Solutions Product Offered
- 11.1.3 IBM Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.1.4 IBM Main Business Overview
- 11.1.5 IBM Latest Developments
- 11.2 Mitel
- 11.2.1 Mitel Company Information
- 11.2.2 Mitel Omnichannel Communication Solutions Product Offered
- 11.2.3 Mitel Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.2.4 Mitel Main Business Overview
- 11.2.5 Mitel Latest Developments
- 11.3 Amazon Web Services
- 11.3.1 Amazon Web Services Company Information
- 11.3.2 Amazon Web Services Omnichannel Communication Solutions Product Offered
- 11.3.3 Amazon Web Services Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.3.4 Amazon Web Services Main Business Overview
- 11.3.5 Amazon Web Services Latest Developments
- 11.4 CommBox
- 11.4.1 CommBox Company Information
- 11.4.2 CommBox Omnichannel Communication Solutions Product Offered
- 11.4.3 CommBox Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.4.4 CommBox Main Business Overview
- 11.4.5 CommBox Latest Developments
- 11.5 Trengo
- 11.5.1 Trengo Company Information
- 11.5.2 Trengo Omnichannel Communication Solutions Product Offered
- 11.5.3 Trengo Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.5.4 Trengo Main Business Overview
- 11.5.5 Trengo Latest Developments
- 11.6 HubSpot
- 11.6.1 HubSpot Company Information
- 11.6.2 HubSpot Omnichannel Communication Solutions Product Offered
- 11.6.3 HubSpot Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.6.4 HubSpot Main Business Overview
- 11.6.5 HubSpot Latest Developments
- 11.7 Twilio
- 11.7.1 Twilio Company Information
- 11.7.2 Twilio Omnichannel Communication Solutions Product Offered
- 11.7.3 Twilio Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.7.4 Twilio Main Business Overview
- 11.7.5 Twilio Latest Developments
- 11.8 Sinch
- 11.8.1 Sinch Company Information
- 11.8.2 Sinch Omnichannel Communication Solutions Product Offered
- 11.8.3 Sinch Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.8.4 Sinch Main Business Overview
- 11.8.5 Sinch Latest Developments
- 11.9 Freshworks
- 11.9.1 Freshworks Company Information
- 11.9.2 Freshworks Omnichannel Communication Solutions Product Offered
- 11.9.3 Freshworks Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.9.4 Freshworks Main Business Overview
- 11.9.5 Freshworks Latest Developments
- 11.10 Acquire
- 11.10.1 Acquire Company Information
- 11.10.2 Acquire Omnichannel Communication Solutions Product Offered
- 11.10.3 Acquire Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.10.4 Acquire Main Business Overview
- 11.10.5 Acquire Latest Developments
- 11.11 Zendesk
- 11.11.1 Zendesk Company Information
- 11.11.2 Zendesk Omnichannel Communication Solutions Product Offered
- 11.11.3 Zendesk Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.11.4 Zendesk Main Business Overview
- 11.11.5 Zendesk Latest Developments
- 11.12 RingCentral
- 11.12.1 RingCentral Company Information
- 11.12.2 RingCentral Omnichannel Communication Solutions Product Offered
- 11.12.3 RingCentral Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.12.4 RingCentral Main Business Overview
- 11.12.5 RingCentral Latest Developments
- 11.13 KDDI Corporation
- 11.13.1 KDDI Corporation Company Information
- 11.13.2 KDDI Corporation Omnichannel Communication Solutions Product Offered
- 11.13.3 KDDI Corporation Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.13.4 KDDI Corporation Main Business Overview
- 11.13.5 KDDI Corporation Latest Developments
- 11.14 Route Mobile
- 11.14.1 Route Mobile Company Information
- 11.14.2 Route Mobile Omnichannel Communication Solutions Product Offered
- 11.14.3 Route Mobile Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.14.4 Route Mobile Main Business Overview
- 11.14.5 Route Mobile Latest Developments
- 11.15 CX Journey
- 11.15.1 CX Journey Company Information
- 11.15.2 CX Journey Omnichannel Communication Solutions Product Offered
- 11.15.3 CX Journey Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.15.4 CX Journey Main Business Overview
- 11.15.5 CX Journey Latest Developments
- 11.16 Yappli
- 11.16.1 Yappli Company Information
- 11.16.2 Yappli Omnichannel Communication Solutions Product Offered
- 11.16.3 Yappli Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.16.4 Yappli Main Business Overview
- 11.16.5 Yappli Latest Developments
- 11.17 SAP Customer Experience
- 11.17.1 SAP Customer Experience Company Information
- 11.17.2 SAP Customer Experience Omnichannel Communication Solutions Product Offered
- 11.17.3 SAP Customer Experience Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.17.4 SAP Customer Experience Main Business Overview
- 11.17.5 SAP Customer Experience Latest Developments
- 11.18 SaleCycle
- 11.18.1 SaleCycle Company Information
- 11.18.2 SaleCycle Omnichannel Communication Solutions Product Offered
- 11.18.3 SaleCycle Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.18.4 SaleCycle Main Business Overview
- 11.18.5 SaleCycle Latest Developments
- 11.19 App Guardians
- 11.19.1 App Guardians Company Information
- 11.19.2 App Guardians Omnichannel Communication Solutions Product Offered
- 11.19.3 App Guardians Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.19.4 App Guardians Main Business Overview
- 11.19.5 App Guardians Latest Developments
- 11.20 LiveAgent
- 11.20.1 LiveAgent Company Information
- 11.20.2 LiveAgent Omnichannel Communication Solutions Product Offered
- 11.20.3 LiveAgent Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.20.4 LiveAgent Main Business Overview
- 11.20.5 LiveAgent Latest Developments
- 11.21 REPLUG
- 11.21.1 REPLUG Company Information
- 11.21.2 REPLUG Omnichannel Communication Solutions Product Offered
- 11.21.3 REPLUG Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.21.4 REPLUG Main Business Overview
- 11.21.5 REPLUG Latest Developments
- 11.22 Storyly
- 11.22.1 Storyly Company Information
- 11.22.2 Storyly Omnichannel Communication Solutions Product Offered
- 11.22.3 Storyly Omnichannel Communication Solutions Revenue, Gross Margin and Market Share (2020-2022)
- 11.22.4 Storyly Main Business Overview
- 11.22.5 Storyly Latest Developments
12 Research Findings and Conclusion
Summary:
Get latest Market Research Reports on Omnichannel Communication Solutions. Industry analysis & Market Report on Omnichannel Communication Solutions is a syndicated market report, published as Global Omnichannel Communication Solutions Market Growth (Status and Outlook) 2022-2028. It is complete Research Study and Industry Analysis of Omnichannel Communication Solutions market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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