Report Detail
Global IVR System Market Professional Survey Report 2019
- RnM3724460 |
- 04 September, 2019 |
- Global |
- 119 Pages |
- QYResearch |
- Electronics & Semiconductor
Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
The global IVR System market was valued at xx million US$ in 2018 and will reach xx million US$ by the end of 2025, growing at a CAGR of xx% during 2019-2025.
This report focuses on IVR System volume and value at global level, regional level and company level. From a global perspective, this report represents overall IVR System market size by analyzing historical data and future prospect.
Regionally, this report categorizes the production, apparent consumption, export and import of IVR System in North America, Europe, China, Japan, Southeast Asia and India.
For each manufacturer covered, this report analyzes their IVR System manufacturing sites, capacity, production, ex-factory price, revenue and market share in global market.
The following manufacturers are covered:
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Segment by Regions
North America
Europe
China
Japan
Southeast Asia
India
Segment by Type
Outbound Services
Inbound Services
Segment by Application
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Table of Contents
Executive Summary
1 Industry Overview of IVR System
- 1.1 Definition of IVR System
- 1.2 IVR System Segment by Type
- 1.2.1 Global IVR System Production Growth Rate Comparison by Types (2014-2025)
- 1.2.2 Outbound Services
- 1.2.3 Inbound Services
- 1.3 IVR System Segment by Applications
- 1.3.1 Global IVR System Consumption Comparison by Applications (2014-2025)
- 1.3.2 Banking Financial Services and Insurance (BFSI)
- 1.3.3 Healthcare
- 1.3.4 Hospitality
- 1.3.5 IT & Telecommunication
- 1.3.6 Others
- 1.4 Global IVR System Overall Market
- 1.4.1 Global IVR System Revenue (2014-2025)
- 1.4.2 Global IVR System Production (2014-2025)
- 1.4.3 North America IVR System Status and Prospect (2014-2025)
- 1.4.4 Europe IVR System Status and Prospect (2014-2025)
- 1.4.5 China IVR System Status and Prospect (2014-2025)
- 1.4.6 Japan IVR System Status and Prospect (2014-2025)
- 1.4.7 Southeast Asia IVR System Status and Prospect (2014-2025)
- 1.4.8 India IVR System Status and Prospect (2014-2025)
2 Manufacturing Cost Structure Analysis
- 2.1 Raw Material and Suppliers
- 2.2 Manufacturing Cost Structure Analysis of IVR System
- 2.3 Manufacturing Process Analysis of IVR System
- 2.4 Industry Chain Structure of IVR System
3 Development and Manufacturing Plants Analysis of IVR System
- 3.1 Capacity and Commercial Production Date
- 3.2 Global IVR System Manufacturing Plants Distribution
- 3.3 Major Manufacturers Technology Source and Market Position of IVR System
- 3.4 Recent Development and Expansion Plans
4 Key Figures of Major Manufacturers
- 4.1 IVR System Production and Capacity Analysis
- 4.2 IVR System Revenue Analysis
- 4.3 IVR System Price Analysis
- 4.4 Market Concentration Degree
5 IVR System Regional Market Analysis
- 5.1 IVR System Production by Regions
- 5.1.1 Global IVR System Production by Regions
- 5.1.2 Global IVR System Revenue by Regions
- 5.2 IVR System Consumption by Regions
- 5.3 North America IVR System Market Analysis
- 5.3.1 North America IVR System Production
- 5.3.2 North America IVR System Revenue
- 5.3.3 Key Manufacturers in North America
- 5.3.4 North America IVR System Import and Export
- 5.4 Europe IVR System Market Analysis
- 5.4.1 Europe IVR System Production
- 5.4.2 Europe IVR System Revenue
- 5.4.3 Key Manufacturers in Europe
- 5.4.4 Europe IVR System Import and Export
- 5.5 China IVR System Market Analysis
- 5.5.1 China IVR System Production
- 5.5.2 China IVR System Revenue
- 5.5.3 Key Manufacturers in China
- 5.5.4 China IVR System Import and Export
- 5.6 Japan IVR System Market Analysis
- 5.6.1 Japan IVR System Production
- 5.6.2 Japan IVR System Revenue
- 5.6.3 Key Manufacturers in Japan
- 5.6.4 Japan IVR System Import and Export
- 5.7 Southeast Asia IVR System Market Analysis
- 5.7.1 Southeast Asia IVR System Production
- 5.7.2 Southeast Asia IVR System Revenue
- 5.7.3 Key Manufacturers in Southeast Asia
- 5.7.4 Southeast Asia IVR System Import and Export
- 5.8 India IVR System Market Analysis
- 5.8.1 India IVR System Production
- 5.8.2 India IVR System Revenue
- 5.8.3 Key Manufacturers in India
- 5.8.4 India IVR System Import and Export
6 IVR System Segment Market Analysis (by Type)
- 6.1 Global IVR System Production by Type
- 6.2 Global IVR System Revenue by Type
- 6.3 IVR System Price by Type
7 IVR System Segment Market Analysis (by Application)
- 7.1 Global IVR System Consumption by Application
- 7.2 Global IVR System Consumption Market Share by Application (2014-2019)
8 IVR System Major Manufacturers Analysis
- 8.1 Aspect software Inc
- 8.1.1 Aspect software Inc IVR System Production Sites and Area Served
- 8.1.2 Aspect software Inc Product Introduction, Application and Specification
- 8.1.3 Aspect software Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.1.4 Main Business and Markets Served
- 8.2 Avaya Inc
- 8.2.1 Avaya Inc IVR System Production Sites and Area Served
- 8.2.2 Avaya Inc Product Introduction, Application and Specification
- 8.2.3 Avaya Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.2.4 Main Business and Markets Served
- 8.3 Cisco Systems Inc
- 8.3.1 Cisco Systems Inc IVR System Production Sites and Area Served
- 8.3.2 Cisco Systems Inc Product Introduction, Application and Specification
- 8.3.3 Cisco Systems Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.3.4 Main Business and Markets Served
- 8.4 Convergys Crop
- 8.4.1 Convergys Crop IVR System Production Sites and Area Served
- 8.4.2 Convergys Crop Product Introduction, Application and Specification
- 8.4.3 Convergys Crop IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.4.4 Main Business and Markets Served
- 8.5 Dialogic Corporation
- 8.5.1 Dialogic Corporation IVR System Production Sites and Area Served
- 8.5.2 Dialogic Corporation Product Introduction, Application and Specification
- 8.5.3 Dialogic Corporation IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.5.4 Main Business and Markets Served
- 8.6 Mitel Networks Corporation
- 8.6.1 Mitel Networks Corporation IVR System Production Sites and Area Served
- 8.6.2 Mitel Networks Corporation Product Introduction, Application and Specification
- 8.6.3 Mitel Networks Corporation IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.6.4 Main Business and Markets Served
- 8.7 Nuance Communications Inc
- 8.7.1 Nuance Communications Inc IVR System Production Sites and Area Served
- 8.7.2 Nuance Communications Inc Product Introduction, Application and Specification
- 8.7.3 Nuance Communications Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.7.4 Main Business and Markets Served
- 8.8 True Image Interactive Inc
- 8.8.1 True Image Interactive Inc IVR System Production Sites and Area Served
- 8.8.2 True Image Interactive Inc Product Introduction, Application and Specification
- 8.8.3 True Image Interactive Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.8.4 Main Business and Markets Served
- 8.9 Verizon Communication Inc
- 8.9.1 Verizon Communication Inc IVR System Production Sites and Area Served
- 8.9.2 Verizon Communication Inc Product Introduction, Application and Specification
- 8.9.3 Verizon Communication Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.9.4 Main Business and Markets Served
- 8.10 Voicent Communications Inc
- 8.10.1 Voicent Communications Inc IVR System Production Sites and Area Served
- 8.10.2 Voicent Communications Inc Product Introduction, Application and Specification
- 8.10.3 Voicent Communications Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
- 8.10.4 Main Business and Markets Served
- 8.11 Enghouse Systems Limited
9 Development Trend of Analysis of IVR System Market
- 9.1 Global IVR System Market Trend Analysis
- 9.1.1 Global IVR System Market Size (Volume and Value) Forecast 2019-2025
- 9.2 IVR System Regional Market Trend
- 9.2.1 North America IVR System Forecast 2019-2025
- 9.2.2 Europe IVR System Forecast 2019-2025
- 9.2.3 China IVR System Forecast 2019-2025
- 9.2.4 Japan IVR System Forecast 2019-2025
- 9.2.5 Southeast Asia IVR System Forecast 2019-2025
- 9.2.6 India IVR System Forecast 2019-2025
- 9.3 IVR System Market Trend (Product Type)
- 9.4 IVR System Market Trend (Application)
- 10.1 Marketing Channel
- 10.1.1 Direct Marketing
- 10.1.2 Indirect Marketing
- 10.3 IVR System Customers
11 Market Dynamics
- 11.1 Market Trends
- 11.2 Opportunities
- 11.3 Market Drivers
- 11.4 Challenges
- 11.5 Influence Factors
12 Conclusion
13 Appendix
- 13.1 Methodology/Research Approach
- 13.1.1 Research Programs/Design
- 13.1.2 Market Size Estimation
- 13.1.3 Market Breakdown and Data Triangulation
- 13.2 Data Source
- 13.2.1 Secondary Sources
- 13.2.2 Primary Sources
- 13.3 Author List
Summary:
Get latest Market Research Reports on IVR System. Industry analysis & Market Report on IVR System is a syndicated market report, published as Global IVR System Market Professional Survey Report 2019. It is complete Research Study and Industry Analysis of IVR System market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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