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Service & Software Global ITSM Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

  • RnM4594830
    • |
  • 12 June, 2024
    • |
  • Global
    • |
  • 158 Pages
    • |
  • GIR (Global Info Research)
    • |
  • Service & Software

According to our (Global Info Research) latest study, the global ITSM Software market size was valued at USD 11930 million in 2023 and is forecast to a readjusted size of USD 33680 million by 2030 with a CAGR of 16.0% during review period.
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
The Global Info Research report includes an overview of the development of the ITSM Software industry chain, the market status of SMEs (Cloud-based, On-premises), Large Enterprises (Cloud-based, On-premises), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of ITSM Software.
Regionally, the report analyzes the ITSM Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global ITSM Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the ITSM Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the ITSM Software industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Cloud-based, On-premises).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the ITSM Software market.
Regional Analysis: The report involves examining the ITSM Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the ITSM Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to ITSM Software:
Company Analysis: Report covers individual ITSM Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards ITSM Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (SMEs, Large Enterprises).
Technology Analysis: Report covers specific technologies relevant to ITSM Software. It assesses the current state, advancements, and potential future developments in ITSM Software areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the ITSM Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
ITSM Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Cloud-based
On-premises
Market segment by Application
SMEs
Large Enterprises
Market segment by players, this report covers
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe ITSM Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of ITSM Software, with revenue, gross margin and global market share of ITSM Software from 2019 to 2024.
Chapter 3, the ITSM Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and ITSM Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of ITSM Software.
Chapter 13, to describe ITSM Software research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope of ITSM Software
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of ITSM Software by Type
    • 1.3.1 Overview: Global ITSM Software Market Size by Type: 2019 Versus 2023 Versus 2030
    • 1.3.2 Global ITSM Software Consumption Value Market Share by Type in 2023
    • 1.3.3 Cloud-based
    • 1.3.4 On-premises
  • 1.4 Global ITSM Software Market by Application
    • 1.4.1 Overview: Global ITSM Software Market Size by Application: 2019 Versus 2023 Versus 2030
    • 1.4.2 SMEs
    • 1.4.3 Large Enterprises
  • 1.5 Global ITSM Software Market Size & Forecast
  • 1.6 Global ITSM Software Market Size and Forecast by Region
    • 1.6.1 Global ITSM Software Market Size by Region: 2019 VS 2023 VS 2030
    • 1.6.2 Global ITSM Software Market Size by Region, (2019-2030)
    • 1.6.3 North America ITSM Software Market Size and Prospect (2019-2030)
    • 1.6.4 Europe ITSM Software Market Size and Prospect (2019-2030)
    • 1.6.5 Asia-Pacific ITSM Software Market Size and Prospect (2019-2030)
    • 1.6.6 South America ITSM Software Market Size and Prospect (2019-2030)
    • 1.6.7 Middle East and Africa ITSM Software Market Size and Prospect (2019-2030)

2 Company Profiles

  • 2.1 ServiceNow
    • 2.1.1 ServiceNow Details
    • 2.1.2 ServiceNow Major Business
    • 2.1.3 ServiceNow ITSM Software Product and Solutions
    • 2.1.4 ServiceNow ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.1.5 ServiceNow Recent Developments and Future Plans
  • 2.2 Atlassian
    • 2.2.1 Atlassian Details
    • 2.2.2 Atlassian Major Business
    • 2.2.3 Atlassian ITSM Software Product and Solutions
    • 2.2.4 Atlassian ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.2.5 Atlassian Recent Developments and Future Plans
  • 2.3 Ivanti (HEAT Software)
    • 2.3.1 Ivanti (HEAT Software) Details
    • 2.3.2 Ivanti (HEAT Software) Major Business
    • 2.3.3 Ivanti (HEAT Software) ITSM Software Product and Solutions
    • 2.3.4 Ivanti (HEAT Software) ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.3.5 Ivanti (HEAT Software) Recent Developments and Future Plans
  • 2.4 IBM
    • 2.4.1 IBM Details
    • 2.4.2 IBM Major Business
    • 2.4.3 IBM ITSM Software Product and Solutions
    • 2.4.4 IBM ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.4.5 IBM Recent Developments and Future Plans
  • 2.5 Broadcom
    • 2.5.1 Broadcom Details
    • 2.5.2 Broadcom Major Business
    • 2.5.3 Broadcom ITSM Software Product and Solutions
    • 2.5.4 Broadcom ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.5.5 Broadcom Recent Developments and Future Plans
  • 2.6 BMC Software
    • 2.6.1 BMC Software Details
    • 2.6.2 BMC Software Major Business
    • 2.6.3 BMC Software ITSM Software Product and Solutions
    • 2.6.4 BMC Software ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.6.5 BMC Software Recent Developments and Future Plans
  • 2.7 ASG Software
    • 2.7.1 ASG Software Details
    • 2.7.2 ASG Software Major Business
    • 2.7.3 ASG Software ITSM Software Product and Solutions
    • 2.7.4 ASG Software ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.7.5 ASG Software Recent Developments and Future Plans
  • 2.8 Axios Systems
    • 2.8.1 Axios Systems Details
    • 2.8.2 Axios Systems Major Business
    • 2.8.3 Axios Systems ITSM Software Product and Solutions
    • 2.8.4 Axios Systems ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.8.5 Axios Systems Recent Developments and Future Plans
  • 2.9 SAP
    • 2.9.1 SAP Details
    • 2.9.2 SAP Major Business
    • 2.9.3 SAP ITSM Software Product and Solutions
    • 2.9.4 SAP ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.9.5 SAP Recent Developments and Future Plans
  • 2.10 Cherwell Software
    • 2.10.1 Cherwell Software Details
    • 2.10.2 Cherwell Software Major Business
    • 2.10.3 Cherwell Software ITSM Software Product and Solutions
    • 2.10.4 Cherwell Software ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.10.5 Cherwell Software Recent Developments and Future Plans
  • 2.11 Micro Focus (Formerly HPE)
    • 2.11.1 Micro Focus (Formerly HPE) Details
    • 2.11.2 Micro Focus (Formerly HPE) Major Business
    • 2.11.3 Micro Focus (Formerly HPE) ITSM Software Product and Solutions
    • 2.11.4 Micro Focus (Formerly HPE) ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.11.5 Micro Focus (Formerly HPE) Recent Developments and Future Plans
  • 2.12 Freshworks
    • 2.12.1 Freshworks Details
    • 2.12.2 Freshworks Major Business
    • 2.12.3 Freshworks ITSM Software Product and Solutions
    • 2.12.4 Freshworks ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.12.5 Freshworks Recent Developments and Future Plans
  • 2.13 Ultimo
    • 2.13.1 Ultimo Details
    • 2.13.2 Ultimo Major Business
    • 2.13.3 Ultimo ITSM Software Product and Solutions
    • 2.13.4 Ultimo ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.13.5 Ultimo Recent Developments and Future Plans
  • 2.14 Epicor
    • 2.14.1 Epicor Details
    • 2.14.2 Epicor Major Business
    • 2.14.3 Epicor ITSM Software Product and Solutions
    • 2.14.4 Epicor ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.14.5 Epicor Recent Developments and Future Plans
  • 2.15 TOPdesk
    • 2.15.1 TOPdesk Details
    • 2.15.2 TOPdesk Major Business
    • 2.15.3 TOPdesk ITSM Software Product and Solutions
    • 2.15.4 TOPdesk ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.15.5 TOPdesk Recent Developments and Future Plans
  • 2.16 Samanage
    • 2.16.1 Samanage Details
    • 2.16.2 Samanage Major Business
    • 2.16.3 Samanage ITSM Software Product and Solutions
    • 2.16.4 Samanage ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.16.5 Samanage Recent Developments and Future Plans
  • 2.17 Agiloft Service
    • 2.17.1 Agiloft Service Details
    • 2.17.2 Agiloft Service Major Business
    • 2.17.3 Agiloft Service ITSM Software Product and Solutions
    • 2.17.4 Agiloft Service ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.17.5 Agiloft Service Recent Developments and Future Plans
  • 2.18 Symantec
    • 2.18.1 Symantec Details
    • 2.18.2 Symantec Major Business
    • 2.18.3 Symantec ITSM Software Product and Solutions
    • 2.18.4 Symantec ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.18.5 Symantec Recent Developments and Future Plans
  • 2.19 SysAid
    • 2.19.1 SysAid Details
    • 2.19.2 SysAid Major Business
    • 2.19.3 SysAid ITSM Software Product and Solutions
    • 2.19.4 SysAid ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.19.5 SysAid Recent Developments and Future Plans
  • 2.20 SolarWinds
    • 2.20.1 SolarWinds Details
    • 2.20.2 SolarWinds Major Business
    • 2.20.3 SolarWinds ITSM Software Product and Solutions
    • 2.20.4 SolarWinds ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.20.5 SolarWinds Recent Developments and Future Plans
  • 2.21 Autotask
    • 2.21.1 Autotask Details
    • 2.21.2 Autotask Major Business
    • 2.21.3 Autotask ITSM Software Product and Solutions
    • 2.21.4 Autotask ITSM Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.21.5 Autotask Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global ITSM Software Revenue and Share by Players (2019-2024)
  • 3.2 Market Share Analysis (2023)
    • 3.2.1 Market Share of ITSM Software by Company Revenue
    • 3.2.2 Top 3 ITSM Software Players Market Share in 2023
    • 3.2.3 Top 6 ITSM Software Players Market Share in 2023
  • 3.3 ITSM Software Market: Overall Company Footprint Analysis
    • 3.3.1 ITSM Software Market: Region Footprint
    • 3.3.2 ITSM Software Market: Company Product Type Footprint
    • 3.3.3 ITSM Software Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global ITSM Software Consumption Value and Market Share by Type (2019-2024)
  • 4.2 Global ITSM Software Market Forecast by Type (2025-2030)

5 Market Size Segment by Application

  • 5.1 Global ITSM Software Consumption Value Market Share by Application (2019-2024)
  • 5.2 Global ITSM Software Market Forecast by Application (2025-2030)

6 North America

  • 6.1 North America ITSM Software Consumption Value by Type (2019-2030)
  • 6.2 North America ITSM Software Consumption Value by Application (2019-2030)
  • 6.3 North America ITSM Software Market Size by Country
    • 6.3.1 North America ITSM Software Consumption Value by Country (2019-2030)
    • 6.3.2 United States ITSM Software Market Size and Forecast (2019-2030)
    • 6.3.3 Canada ITSM Software Market Size and Forecast (2019-2030)
    • 6.3.4 Mexico ITSM Software Market Size and Forecast (2019-2030)

7 Europe

  • 7.1 Europe ITSM Software Consumption Value by Type (2019-2030)
  • 7.2 Europe ITSM Software Consumption Value by Application (2019-2030)
  • 7.3 Europe ITSM Software Market Size by Country
    • 7.3.1 Europe ITSM Software Consumption Value by Country (2019-2030)
    • 7.3.2 Germany ITSM Software Market Size and Forecast (2019-2030)
    • 7.3.3 France ITSM Software Market Size and Forecast (2019-2030)
    • 7.3.4 United Kingdom ITSM Software Market Size and Forecast (2019-2030)
    • 7.3.5 Russia ITSM Software Market Size and Forecast (2019-2030)
    • 7.3.6 Italy ITSM Software Market Size and Forecast (2019-2030)

8 Asia-Pacific

  • 8.1 Asia-Pacific ITSM Software Consumption Value by Type (2019-2030)
  • 8.2 Asia-Pacific ITSM Software Consumption Value by Application (2019-2030)
  • 8.3 Asia-Pacific ITSM Software Market Size by Region
    • 8.3.1 Asia-Pacific ITSM Software Consumption Value by Region (2019-2030)
    • 8.3.2 China ITSM Software Market Size and Forecast (2019-2030)
    • 8.3.3 Japan ITSM Software Market Size and Forecast (2019-2030)
    • 8.3.4 South Korea ITSM Software Market Size and Forecast (2019-2030)
    • 8.3.5 India ITSM Software Market Size and Forecast (2019-2030)
    • 8.3.6 Southeast Asia ITSM Software Market Size and Forecast (2019-2030)
    • 8.3.7 Australia ITSM Software Market Size and Forecast (2019-2030)

9 South America

  • 9.1 South America ITSM Software Consumption Value by Type (2019-2030)
  • 9.2 South America ITSM Software Consumption Value by Application (2019-2030)
  • 9.3 South America ITSM Software Market Size by Country
    • 9.3.1 South America ITSM Software Consumption Value by Country (2019-2030)
    • 9.3.2 Brazil ITSM Software Market Size and Forecast (2019-2030)
    • 9.3.3 Argentina ITSM Software Market Size and Forecast (2019-2030)

10 Middle East & Africa

  • 10.1 Middle East & Africa ITSM Software Consumption Value by Type (2019-2030)
  • 10.2 Middle East & Africa ITSM Software Consumption Value by Application (2019-2030)
  • 10.3 Middle East & Africa ITSM Software Market Size by Country
    • 10.3.1 Middle East & Africa ITSM Software Consumption Value by Country (2019-2030)
    • 10.3.2 Turkey ITSM Software Market Size and Forecast (2019-2030)
    • 10.3.3 Saudi Arabia ITSM Software Market Size and Forecast (2019-2030)
    • 10.3.4 UAE ITSM Software Market Size and Forecast (2019-2030)

11 Market Dynamics

  • 11.1 ITSM Software Market Drivers
  • 11.2 ITSM Software Market Restraints
  • 11.3 ITSM Software Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 ITSM Software Industry Chain
  • 12.2 ITSM Software Upstream Analysis
  • 12.3 ITSM Software Midstream Analysis
  • 12.4 ITSM Software Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on ITSM Software. Industry analysis & Market Report on ITSM Software is a syndicated market report, published as Global ITSM Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030. It is complete Research Study and Industry Analysis of ITSM Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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