Report Detail
Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2019-2025
- RnM3472115 |
- 30 May, 2019 |
- Global |
- 97 Pages |
- QYResearch |
- Other
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
Natural language processing (NLP) is one of the leading technology that has been gaining increased adoption in the past decade of the progression of the interactive voice response (IVR) industry. NLP technology is used to analyze spoken natural language, and the IVRs supporting NLP are able to generate natural language response. This has helped in developing conversational systems. Using NLP technology, the IVR solutions have been designed to be smarter. On the other hand, IVR analytics plays an essential role in fueling the market growth, as it helps the companies to achieve customer satisfaction by capturing, tracking, and evaluating the entire call experience. IVR analytics solutions address issues such as root cause of common drop-off points and misunderstood menus and prompts, as well as customer reticence in using IVR systems. Once the issues are understood, an organization can make enhancements to its IVR solution, thereby making it easier for customers to use the self-service solution.
In 2018, the global Interactive Voice Response (IVR) Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.
The key players covered in this study
Cisco Systems
Avaya
NEC
Enghouse Interactive
SAP
Aspect
West
Voxeo
Altitude Software
Genesys International
Vocalcom
Convergys
Genesys
Market analysis by product type
On-premises
Cloud-based
Market analysis by market
Healthcare
Hospitality
Others
Market analysis by Region
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players.
To present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) Systems are as follows:
History Year: 2018-2019
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
- 1.1 Study Scope
- 1.2 Key Market Segments
- 1.3 Players Covered
- 1.4 Market Analysis by Type
- 1.4.2 On-premises
- 1.4.3 Cloud-based
- 1.5.1 Global Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
- 1.5.2 Healthcare
- 1.5.3 Hospitality
- 1.5.4 Others
2 Executive Summary
- 2.1 Interactive Voice Response (IVR) Systems Market Size
- 2.2 Interactive Voice Response (IVR) Systems Growth Trends by Regions
- 2.2.1 Interactive Voice Response (IVR) Systems Market Size by Regions (2018-2025)
- 2.2.2 Interactive Voice Response (IVR) Systems Market Share by Regions (2018-2025)
- 2.3 Industry Trends
- 2.3.1 Market Top Trends
- 2.3.2 Market Use Cases
3 Key Players
- 3.1 Interactive Voice Response (IVR) Systems Revenue by Manufacturers (2018-2019)
- 3.2 Interactive Voice Response (IVR) Systems Key Players Head office and Area Served
- 3.3 Key Players Interactive Voice Response (IVR) Systems Product/Solution/Service
- 3.4 Date of Enter into Interactive Voice Response (IVR) Systems Market
- 3.5 Key Players Interactive Voice Response (IVR) Systems Funding/Investment Analysis
- 3.6 Global Key Players Interactive Voice Response (IVR) Systems Valuation & Market Capitalization
- 3.7 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
- 4.1 Global Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025)
- 4.2 Global Interactive Voice Response (IVR) Systems Market Size by Application (2017-2025)
5 United States
- 5.1 United States Interactive Voice Response (IVR) Systems Market Size (2018-2025)
- 5.2 Interactive Voice Response (IVR) Systems Key Players in United States
- 5.3 United States Interactive Voice Response (IVR) Systems Market Size by Type
- 5.4 United States Interactive Voice Response (IVR) Systems Market Size by Application
6 Europe
- 6.1 Europe Interactive Voice Response (IVR) Systems Market Size (2018-2025)
- 6.2 Interactive Voice Response (IVR) Systems Key Players in Europe
- 6.3 Europe Interactive Voice Response (IVR) Systems Market Size by Type
- 6.4 Europe Interactive Voice Response (IVR) Systems Market Size by Application
7 China
- 7.1 China Interactive Voice Response (IVR) Systems Market Size (2018-2025)
- 7.2 Interactive Voice Response (IVR) Systems Key Players in China
- 7.3 China Interactive Voice Response (IVR) Systems Market Size by Type
- 7.4 China Interactive Voice Response (IVR) Systems Market Size by Application
8 Rest of World
- 8.1 Japan
- 8.1.1 Japan Interactive Voice Response (IVR) Systems Market Analysis
- 8.1.2 Key Players in
- 8.2 Southeast Asia
- 8.2.1 Southeast Asia Interactive Voice Response (IVR) Systems Market Analysis
- 8.2.2 Key Players in Southeast Asia
- 8.3 India
- 8.3.1 India Interactive Voice Response (IVR) Systems Market Analysis
- 8.3.2 Key Players in India
9 International Players Profiles
- 9.1 Cisco Systems
- 9.1.1 Cisco Systems Company Details
- 9.1.2 Company Description and Business Overview
- 9.1.3 Interactive Voice Response (IVR) Systems Introduction
- 9.1.4 Cisco Systems Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.1.5 Cisco Systems Recent Development
- 9.2 Avaya
- 9.2.1 Avaya Company Details
- 9.2.2 Company Description and Business Overview
- 9.2.3 Interactive Voice Response (IVR) Systems Introduction
- 9.2.4 Avaya Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.2.5 Avaya Recent Development
- 9.3 NEC
- 9.3.1 NEC Company Details
- 9.3.2 Company Description and Business Overview
- 9.3.3 Interactive Voice Response (IVR) Systems Introduction
- 9.3.4 NEC Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.3.5 NEC Recent Development
- 9.4 Enghouse Interactive
- 9.4.1 Enghouse Interactive Company Details
- 9.4.2 Company Description and Business Overview
- 9.4.3 Interactive Voice Response (IVR) Systems Introduction
- 9.4.4 Enghouse Interactive Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.4.5 Enghouse Interactive Recent Development
- 9.5 SAP
- 9.5.1 SAP Company Details
- 9.5.2 Company Description and Business Overview
- 9.5.3 Interactive Voice Response (IVR) Systems Introduction
- 9.5.4 SAP Revenue in Interactive Voice Response (IVR) Systems Business (2017-2018)
- 9.5.5 SAP Recent Development
- 9.6 Aspect
- 9.6.1 Aspect Company Details
- 9.6.2 Company Description and Business Overview
- 9.6.3 Interactive Voice Response (IVR) Systems Introduction
- 9.6.4 Aspect Revenue in Interactive Voice Response (IVR) Systems Business (2017-2018)
- 9.6.5 Aspect Recent Development
- 9.7 West
- 9.7.1 West Company Details
- 9.7.2 Company Description and Business Overview
- 9.7.3 Interactive Voice Response (IVR) Systems Introduction
- 9.7.4 West Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.7.5 West Recent Development
- 9.8 Voxeo
- 9.8.1 Voxeo Company Details
- 9.8.2 Company Description and Business Overview
- 9.8.3 Interactive Voice Response (IVR) Systems Introduction
- 9.8.4 Voxeo Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.8.5 Voxeo Recent Development
- 9.9 Altitude Software
- 9.9.1 Altitude Software Company Details
- 9.9.2 Company Description and Business Overview
- 9.9.3 Interactive Voice Response (IVR) Systems Introduction
- 9.9.4 Altitude Software Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.9.5 Altitude Software Recent Development
- 9.10 Genesys International
- 9.10.1 Genesys International Company Details
- 9.10.2 Company Description and Business Overview
- 9.10.3 Interactive Voice Response (IVR) Systems Introduction
- 9.10.4 Genesys International Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
- 9.10.5 Genesys International Recent Development
- 9.11 Vocalcom
- 9.12 Convergys
- 9.13 Genesys
10 Market Dynamics
- 10.1 Drivers
- 10.2 Opportunities
- 10.3 Challenges
- 10.4 Market Ecosystem
- 10.5 Market Value Chain Analysis
11 Key Findings in This Report
12 Appendix
- 12.1 Research Methodology
- 12.1.1 Methodology/Research Approach
- 12.1.1.1 Research Programs/Design
- 12.1.1.2 Market Size Estimation
- 12.1.1.3 Market Breakdown and Data Triangulation
- 12.1.2 Data Source
- 12.1.2.1 Secondary Sources
- 12.1.2.2 Primary Sources
- 12.1.1 Methodology/Research Approach
- 12.2 Disclaimer
Summary:
Get latest Market Research Reports on Interactive Voice Response (IVR) Systems. Industry analysis & Market Report on Interactive Voice Response (IVR) Systems is a syndicated market report, published as Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2019-2025. It is complete Research Study and Industry Analysis of Interactive Voice Response (IVR) Systems market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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