Report Detail

Request for Sample of this report

Service & Software Global Generative AI in Customer Service Market 2024 by Company, Regions, Type and Application, Forecast to 2030

  • RnM4588790
    • |
  • 21 May, 2024
    • |
  • Global
    • |
  • 124 Pages
    • |
  • GIR (Global Info Research)
    • |
  • Service & Software

Generative AI in customer service refers to the use of artificial intelligence technologies, specifically generative models, to enhance customer interactions and support in various ways. Generative AI models, such as generative adversarial networks (GANs) and transformer-based models like GPT (Generative Pre-trained Transformer), have the capability to generate human-like text, responses, and conversations based on the input data they are trained on.
According to our (Global Info Research) latest study, the global Generative AI in Customer Service market size was valued at US$ million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of %during review period.
This report is a detailed and comprehensive analysis for global Generative AI in Customer Service market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2024, are provided.
Key Features:
Global Generative AI in Customer Service market size and forecasts, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market size and forecasts by region and country, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market size and forecasts, by Type and by Application, in consumption value ($ Million), 2019-2030
Global Generative AI in Customer Service market shares of main players, in revenue ($ Million), 2019-2024
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Generative AI in Customer Service
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Generative AI in Customer Service market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Salesforce, Zendesk, Sprinklr, Google Cloud, Genesys, Verint, Five9, Amazon Connect, Forrester Wave CCaaS, Twilio, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Generative AI in Customer Service market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segmentation
Generative AI in Customer Service market is split by Type and by Application. For the period 2018-2029, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
On-Premises
Cloud-based
Market segment by Application
Chatbots and Virtual Assistants Systems
Natural Language Processing (NLP) Systems
Automated Email Response Systems
Interactive Voice Response (IVR) Systems
Others
Market segment by players, this report covers
Salesforce
Zendesk
Sprinklr
Google Cloud
Genesys
Verint
Five9
Amazon Connect
Forrester Wave CCaaS
Twilio
Microsoft
Nuance
Cognigy
InMoment
Cresta
Oracle Fusion Service
IBM Watson
LivePerson
Ada CX
SAP CX
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Generative AI in Customer Service product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Generative AI in Customer Service, with revenue, gross margin, and global market share of Generative AI in Customer Service from 2019 to 2024.
Chapter 3, the Generative AI in Customer Service competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Generative AI in Customer Service market forecast, by regions, by Type and by Application, with consumption value, from 2024 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Generative AI in Customer Service.
Chapter 13, to describe Generative AI in Customer Service research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Generative AI in Customer Service by Type
    • 1.3.1 Overview: Global Generative AI in Customer Service Market Size by Type: 2019 Versus 2023 Versus 2030
    • 1.3.2 Global Generative AI in Customer Service Consumption Value Market Share by Type in 2023
    • 1.3.3 On-Premises
    • 1.3.4 Cloud-based
  • 1.4 Global Generative AI in Customer Service Market by Application
    • 1.4.1 Overview: Global Generative AI in Customer Service Market Size by Application: 2019 Versus 2023 Versus 2030
    • 1.4.2 Chatbots and Virtual Assistants Systems
    • 1.4.3 Natural Language Processing (NLP) Systems
    • 1.4.4 Automated Email Response Systems
    • 1.4.5 Interactive Voice Response (IVR) Systems
    • 1.4.6 Others
  • 1.5 Global Generative AI in Customer Service Market Size & Forecast
  • 1.6 Global Generative AI in Customer Service Market Size and Forecast by Region
    • 1.6.1 Global Generative AI in Customer Service Market Size by Region: 2019 VS 2023 VS 2030
    • 1.6.2 Global Generative AI in Customer Service Market Size by Region, (2019-2030)
    • 1.6.3 North America Generative AI in Customer Service Market Size and Prospect (2019-2030)
    • 1.6.4 Europe Generative AI in Customer Service Market Size and Prospect (2019-2030)
    • 1.6.5 Asia-Pacific Generative AI in Customer Service Market Size and Prospect (2019-2030)
    • 1.6.6 South America Generative AI in Customer Service Market Size and Prospect (2019-2030)
    • 1.6.7 Middle East & Africa Generative AI in Customer Service Market Size and Prospect (2019-2030)

2 Company Profiles

  • 2.1 Salesforce
    • 2.1.1 Salesforce Details
    • 2.1.2 Salesforce Major Business
    • 2.1.3 Salesforce Generative AI in Customer Service Product and Solutions
    • 2.1.4 Salesforce Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.1.5 Salesforce Recent Developments and Future Plans
  • 2.2 Zendesk
    • 2.2.1 Zendesk Details
    • 2.2.2 Zendesk Major Business
    • 2.2.3 Zendesk Generative AI in Customer Service Product and Solutions
    • 2.2.4 Zendesk Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.2.5 Zendesk Recent Developments and Future Plans
  • 2.3 Sprinklr
    • 2.3.1 Sprinklr Details
    • 2.3.2 Sprinklr Major Business
    • 2.3.3 Sprinklr Generative AI in Customer Service Product and Solutions
    • 2.3.4 Sprinklr Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.3.5 Sprinklr Recent Developments and Future Plans
  • 2.4 Google Cloud
    • 2.4.1 Google Cloud Details
    • 2.4.2 Google Cloud Major Business
    • 2.4.3 Google Cloud Generative AI in Customer Service Product and Solutions
    • 2.4.4 Google Cloud Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.4.5 Google Cloud Recent Developments and Future Plans
  • 2.5 Genesys
    • 2.5.1 Genesys Details
    • 2.5.2 Genesys Major Business
    • 2.5.3 Genesys Generative AI in Customer Service Product and Solutions
    • 2.5.4 Genesys Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.5.5 Genesys Recent Developments and Future Plans
  • 2.6 Verint
    • 2.6.1 Verint Details
    • 2.6.2 Verint Major Business
    • 2.6.3 Verint Generative AI in Customer Service Product and Solutions
    • 2.6.4 Verint Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.6.5 Verint Recent Developments and Future Plans
  • 2.7 Five9
    • 2.7.1 Five9 Details
    • 2.7.2 Five9 Major Business
    • 2.7.3 Five9 Generative AI in Customer Service Product and Solutions
    • 2.7.4 Five9 Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.7.5 Five9 Recent Developments and Future Plans
  • 2.8 Amazon Connect
    • 2.8.1 Amazon Connect Details
    • 2.8.2 Amazon Connect Major Business
    • 2.8.3 Amazon Connect Generative AI in Customer Service Product and Solutions
    • 2.8.4 Amazon Connect Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.8.5 Amazon Connect Recent Developments and Future Plans
  • 2.9 Forrester Wave CCaaS
    • 2.9.1 Forrester Wave CCaaS Details
    • 2.9.2 Forrester Wave CCaaS Major Business
    • 2.9.3 Forrester Wave CCaaS Generative AI in Customer Service Product and Solutions
    • 2.9.4 Forrester Wave CCaaS Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.9.5 Forrester Wave CCaaS Recent Developments and Future Plans
  • 2.10 Twilio
    • 2.10.1 Twilio Details
    • 2.10.2 Twilio Major Business
    • 2.10.3 Twilio Generative AI in Customer Service Product and Solutions
    • 2.10.4 Twilio Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.10.5 Twilio Recent Developments and Future Plans
  • 2.11 Microsoft
    • 2.11.1 Microsoft Details
    • 2.11.2 Microsoft Major Business
    • 2.11.3 Microsoft Generative AI in Customer Service Product and Solutions
    • 2.11.4 Microsoft Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.11.5 Microsoft Recent Developments and Future Plans
  • 2.12 Nuance
    • 2.12.1 Nuance Details
    • 2.12.2 Nuance Major Business
    • 2.12.3 Nuance Generative AI in Customer Service Product and Solutions
    • 2.12.4 Nuance Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.12.5 Nuance Recent Developments and Future Plans
  • 2.13 Cognigy
    • 2.13.1 Cognigy Details
    • 2.13.2 Cognigy Major Business
    • 2.13.3 Cognigy Generative AI in Customer Service Product and Solutions
    • 2.13.4 Cognigy Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.13.5 Cognigy Recent Developments and Future Plans
  • 2.14 InMoment
    • 2.14.1 InMoment Details
    • 2.14.2 InMoment Major Business
    • 2.14.3 InMoment Generative AI in Customer Service Product and Solutions
    • 2.14.4 InMoment Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.14.5 InMoment Recent Developments and Future Plans
  • 2.15 Cresta
    • 2.15.1 Cresta Details
    • 2.15.2 Cresta Major Business
    • 2.15.3 Cresta Generative AI in Customer Service Product and Solutions
    • 2.15.4 Cresta Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.15.5 Cresta Recent Developments and Future Plans
  • 2.16 Oracle Fusion Service
    • 2.16.1 Oracle Fusion Service Details
    • 2.16.2 Oracle Fusion Service Major Business
    • 2.16.3 Oracle Fusion Service Generative AI in Customer Service Product and Solutions
    • 2.16.4 Oracle Fusion Service Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.16.5 Oracle Fusion Service Recent Developments and Future Plans
  • 2.17 IBM Watson
    • 2.17.1 IBM Watson Details
    • 2.17.2 IBM Watson Major Business
    • 2.17.3 IBM Watson Generative AI in Customer Service Product and Solutions
    • 2.17.4 IBM Watson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.17.5 IBM Watson Recent Developments and Future Plans
  • 2.18 LivePerson
    • 2.18.1 LivePerson Details
    • 2.18.2 LivePerson Major Business
    • 2.18.3 LivePerson Generative AI in Customer Service Product and Solutions
    • 2.18.4 LivePerson Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.18.5 LivePerson Recent Developments and Future Plans
  • 2.19 Ada CX
    • 2.19.1 Ada CX Details
    • 2.19.2 Ada CX Major Business
    • 2.19.3 Ada CX Generative AI in Customer Service Product and Solutions
    • 2.19.4 Ada CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.19.5 Ada CX Recent Developments and Future Plans
  • 2.20 SAP CX
    • 2.20.1 SAP CX Details
    • 2.20.2 SAP CX Major Business
    • 2.20.3 SAP CX Generative AI in Customer Service Product and Solutions
    • 2.20.4 SAP CX Generative AI in Customer Service Revenue, Gross Margin and Market Share (2019-2024)
    • 2.20.5 SAP CX Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Generative AI in Customer Service Revenue and Share by Players (2019-2024)
  • 3.2 Market Share Analysis (2023)
    • 3.2.1 Market Share of Generative AI in Customer Service by Company Revenue
    • 3.2.2 Top 3 Generative AI in Customer Service Players Market Share in 2023
    • 3.2.3 Top 6 Generative AI in Customer Service Players Market Share in 2023
  • 3.3 Generative AI in Customer Service Market: Overall Company Footprint Analysis
    • 3.3.1 Generative AI in Customer Service Market: Region Footprint
    • 3.3.2 Generative AI in Customer Service Market: Company Product Type Footprint
    • 3.3.3 Generative AI in Customer Service Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Generative AI in Customer Service Consumption Value and Market Share by Type (2019-2024)
  • 4.2 Global Generative AI in Customer Service Market Forecast by Type (2025-2030)

5 Market Size Segment by Application

  • 5.1 Global Generative AI in Customer Service Consumption Value Market Share by Application (2019-2024)
  • 5.2 Global Generative AI in Customer Service Market Forecast by Application (2025-2030)

6 North America

  • 6.1 North America Generative AI in Customer Service Consumption Value by Type (2019-2030)
  • 6.2 North America Generative AI in Customer Service Market Size by Application (2019-2030)
  • 6.3 North America Generative AI in Customer Service Market Size by Country
    • 6.3.1 North America Generative AI in Customer Service Consumption Value by Country (2019-2030)
    • 6.3.2 United States Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 6.3.3 Canada Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 6.3.4 Mexico Generative AI in Customer Service Market Size and Forecast (2019-2030)

7 Europe

  • 7.1 Europe Generative AI in Customer Service Consumption Value by Type (2019-2030)
  • 7.2 Europe Generative AI in Customer Service Consumption Value by Application (2019-2030)
  • 7.3 Europe Generative AI in Customer Service Market Size by Country
    • 7.3.1 Europe Generative AI in Customer Service Consumption Value by Country (2019-2030)
    • 7.3.2 Germany Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 7.3.3 France Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 7.3.4 United Kingdom Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 7.3.5 Russia Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 7.3.6 Italy Generative AI in Customer Service Market Size and Forecast (2019-2030)

8 Asia-Pacific

  • 8.1 Asia-Pacific Generative AI in Customer Service Consumption Value by Type (2019-2030)
  • 8.2 Asia-Pacific Generative AI in Customer Service Consumption Value by Application (2019-2030)
  • 8.3 Asia-Pacific Generative AI in Customer Service Market Size by Region
    • 8.3.1 Asia-Pacific Generative AI in Customer Service Consumption Value by Region (2019-2030)
    • 8.3.2 China Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 8.3.3 Japan Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 8.3.4 South Korea Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 8.3.5 India Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 8.3.6 Southeast Asia Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 8.3.7 Australia Generative AI in Customer Service Market Size and Forecast (2019-2030)

9 South America

  • 9.1 South America Generative AI in Customer Service Consumption Value by Type (2019-2030)
  • 9.2 South America Generative AI in Customer Service Consumption Value by Application (2019-2030)
  • 9.3 South America Generative AI in Customer Service Market Size by Country
    • 9.3.1 South America Generative AI in Customer Service Consumption Value by Country (2019-2030)
    • 9.3.2 Brazil Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 9.3.3 Argentina Generative AI in Customer Service Market Size and Forecast (2019-2030)

10 Middle East & Africa

  • 10.1 Middle East & Africa Generative AI in Customer Service Consumption Value by Type (2019-2030)
  • 10.2 Middle East & Africa Generative AI in Customer Service Consumption Value by Application (2019-2030)
  • 10.3 Middle East & Africa Generative AI in Customer Service Market Size by Country
    • 10.3.1 Middle East & Africa Generative AI in Customer Service Consumption Value by Country (2019-2030)
    • 10.3.2 Turkey Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 10.3.3 Saudi Arabia Generative AI in Customer Service Market Size and Forecast (2019-2030)
    • 10.3.4 UAE Generative AI in Customer Service Market Size and Forecast (2019-2030)

11 Market Dynamics

  • 11.1 Generative AI in Customer Service Market Drivers
  • 11.2 Generative AI in Customer Service Market Restraints
  • 11.3 Generative AI in Customer Service Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Generative AI in Customer Service Industry Chain
  • 12.2 Generative AI in Customer Service Upstream Analysis
  • 12.3 Generative AI in Customer Service Midstream Analysis
  • 12.4 Generative AI in Customer Service Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Generative AI in Customer Service. Industry analysis & Market Report on Generative AI in Customer Service is a syndicated market report, published as Global Generative AI in Customer Service Market 2024 by Company, Regions, Type and Application, Forecast to 2030. It is complete Research Study and Industry Analysis of Generative AI in Customer Service market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

    Last updated on

    REPORT YOU MIGHT BE INTERESTED

    Purchase this Report

    		$3,480.00
    		$5,220.00
    		$6,960.00
    		2,651.76
    		3,977.64
    		5,303.52
    		3,138.96
    		4,708.44
    		6,277.92
    		490,540.80
    		735,811.20
    		981,081.60
    		292,180.80
    		438,271.20
    		584,361.60
    Credit card Logo
    Sample Question Discount Download PDF

    Related Reports

    Reason to Buy

    • Trusted By Leaders

      Top executives from leading companies purchase research reports from us. 

    • Shop With Confidence

      We assist you with all the pre-sales enquiries related to any report so that you can buy with confidence.

    • Customer Centric

      Need assistance related to your research requirements? We are just a phone call or an email away.

    • Personalized Solutions

      Our experienced research specialists are here to help you locate the right reports for your need.

    • Secure Checkout

      Shop without being worried about safety & security of your transactions.
      •

    Request for Sample of this report

    Reports and Markets

    mcafree

    Contact Us

    +1-352-353-0818 (US)

    info@reportsandmarkets.com

    Support

    EMAIL US

    Newsletter

    KEEP UP TO DATE ON ALL THE LATEST REPORTS


    maxmind_logo