Report Detail
Global Customer Service Software Market Growth (Status and Outlook) 2019-2024
- RnM3407865 |
- 13 May, 2019 |
- Global |
- 138 Pages |
- LPI(LP Information) |
- Service & Software
Customer service software is any tool that helps a business manage inbound and outbound communications across multiple channels, efficiently deliver service, and resolve issues.
According to this study, over the next five years the Customer Service Software market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Customer Service Software business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Customer Service Software market by product type, application, key companies and key regions.
This study considers the Customer Service Software value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Cloud Based
On-Premise
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
Large Enterprise
SMEs
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Freshdesk
Salesforce
Oracle
Netsuite
SAP
Microsoft
Spiraldesk
Yekaliva
Zendesk
RingCentral
LiveAgent
HelpCrunch
ServiceGuru
HubSpot
Dimelo (RingCentral)
DataKnowl
Eudata
Gladly
NGDesk
Kayako
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global Customer Service Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Customer Service Software market by identifying its various subsegments.
Focuses on the key global Customer Service Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Customer Service Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Customer Service Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
2019-2024 Global Customer Service Software Market Report (Status and Outlook)
1 Scope of the Report
- 1.1 Market Introduction
- 1.2 Research Objectives
- 1.3 Years Considered
- 1.4 Market Research Methodology
- 1.5 Economic Indicators
- 1.6 Currency Considered
2 Executive Summary
- 2.1 World Market Overview
- 2.1.1 Global Customer Service Software Market Size 2014-2024
- 2.1.2 Customer Service Software Market Size CAGR by Region
- 2.2 Customer Service Software Segment by Type
- 2.2.1 Cloud Based
- 2.2.2 On-Premise
- 2.3 Customer Service Software Market Size by Type
- 2.3.1 Global Customer Service Software Market Size Market Share by Type (2014-2019)
- 2.3.2 Global Customer Service Software Market Size Growth Rate by Type (2014-2019)
- 2.4 Customer Service Software Segment by Application
- 2.4.1 Large Enterprise
- 2.4.2 SMEs
- 2.5 Customer Service Software Market Size by Application
- 2.5.1 Global Customer Service Software Market Size Market Share by Application (2014-2019)
- 2.5.2 Global Customer Service Software Market Size Growth Rate by Application (2014-2019)
3 Global Customer Service Software by Players
- 3.1 Global Customer Service Software Market Size Market Share by Players
- 3.1.1 Global Customer Service Software Market Size by Players (2017-2019)
- 3.1.2 Global Customer Service Software Market Size Market Share by Players (2017-2019)
- 3.2 Global Customer Service Software Key Players Head office and Products Offered
- 3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
- 3.4 New Products and Potential Entrants
- 3.5 Mergers & Acquisitions, Expansion
4 Customer Service Software by Regions
- 4.1 Customer Service Software Market Size by Regions
- 4.2 Americas Customer Service Software Market Size Growth
- 4.3 APAC Customer Service Software Market Size Growth
- 4.4 Europe Customer Service Software Market Size Growth
- 4.5 Middle East & Africa Customer Service Software Market Size Growth
5 Americas
- 5.1 Americas Customer Service Software Market Size by Countries
- 5.2 Americas Customer Service Software Market Size by Type
- 5.3 Americas Customer Service Software Market Size by Application
- 5.4 United States
- 5.5 Canada
- 5.6 Mexico
- 5.7 Key Economic Indicators of Few Americas Countries
6 APAC
- 6.1 APAC Customer Service Software Market Size by Countries
- 6.2 APAC Customer Service Software Market Size by Type
- 6.3 APAC Customer Service Software Market Size by Application
- 6.4 China
- 6.5 Japan
- 6.6 Korea
- 6.7 Southeast Asia
- 6.8 India
- 6.9 Australia
- 6.10 Key Economic Indicators of Few APAC Countries
7 Europe
- 7.1 Europe Customer Service Software by Countries
- 7.2 Europe Customer Service Software Market Size by Type
- 7.3 Europe Customer Service Software Market Size by Application
- 7.4 Germany
- 7.5 France
- 7.6 UK
- 7.7 Italy
- 7.8 Russia
- 7.9 Spain
- 7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
- 8.1 Middle East & Africa Customer Service Software by Countries
- 8.2 Middle East & Africa Customer Service Software Market Size by Type
- 8.3 Middle East & Africa Customer Service Software Market Size by Application
- 8.4 Egypt
- 8.5 South Africa
- 8.6 Israel
- 8.7 Turkey
- 8.8 GCC Countries
9 Market Drivers, Challenges and Trends
- 9.1 Market Drivers and Impact
- 9.1.1 Growing Demand from Key Regions
- 9.1.2 Growing Demand from Key Applications and Potential Industries
- 9.2 Market Challenges and Impact
- 9.3 Market Trends
10 Global Customer Service Software Market Forecast
- 10.1 Global Customer Service Software Market Size Forecast (2019-2024)
- 10.2 Global Customer Service Software Forecast by Regions
- 10.2.1 Global Customer Service Software Forecast by Regions (2019-2024)
- 10.2.2 Americas Market Forecast
- 10.2.3 APAC Market Forecast
- 10.2.4 Europe Market Forecast
- 10.2.5 Middle East & Africa Market Forecast
- 10.3 Americas Forecast by Countries
- 10.3.1 United States Market Forecast
- 10.3.2 Canada Market Forecast
- 10.3.3 Mexico Market Forecast
- 10.3.4 Brazil Market Forecast
- 10.4 APAC Forecast by Countries
- 10.4.1 China Market Forecast
- 10.4.2 Japan Market Forecast
- 10.4.3 Korea Market Forecast
- 10.4.4 Southeast Asia Market Forecast
- 10.4.5 India Market Forecast
- 10.4.6 Australia Market Forecast
- 10.5 Europe Forecast by Countries
- 10.5.1 Germany Market Forecast
- 10.5.2 France Market Forecast
- 10.5.3 UK Market Forecast
- 10.5.4 Italy Market Forecast
- 10.5.5 Russia Market Forecast
- 10.5.6 Spain Market Forecast
- 10.6 Middle East & Africa Forecast by Countries
- 10.6.1 Egypt Market Forecast
- 10.6.2 South Africa Market Forecast
- 10.6.3 Israel Market Forecast
- 10.6.4 Turkey Market Forecast
- 10.6.5 GCC Countries Market Forecast
- 10.7 Global Customer Service Software Forecast by Type
- 10.8 Global Customer Service Software Forecast by Application
11 Key Players Analysis
- 11.1 Freshdesk
- 11.1.1 Company Details
- 11.1.2 Customer Service Software Product Offered
- 11.1.3 Freshdesk Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.1.4 Main Business Overview
- 11.1.5 Freshdesk News
- 11.2 Salesforce
- 11.2.1 Company Details
- 11.2.2 Customer Service Software Product Offered
- 11.2.3 Salesforce Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.2.4 Main Business Overview
- 11.2.5 Salesforce News
- 11.3 Oracle
- 11.3.1 Company Details
- 11.3.2 Customer Service Software Product Offered
- 11.3.3 Oracle Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.3.4 Main Business Overview
- 11.3.5 Oracle News
- 11.4 Netsuite
- 11.4.1 Company Details
- 11.4.2 Customer Service Software Product Offered
- 11.4.3 Netsuite Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.4.4 Main Business Overview
- 11.4.5 Netsuite News
- 11.5 SAP
- 11.5.1 Company Details
- 11.5.2 Customer Service Software Product Offered
- 11.5.3 SAP Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.5.4 Main Business Overview
- 11.5.5 SAP News
- 11.6 Microsoft
- 11.6.1 Company Details
- 11.6.2 Customer Service Software Product Offered
- 11.6.3 Microsoft Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.6.4 Main Business Overview
- 11.6.5 Microsoft News
- 11.7 Spiraldesk
- 11.7.1 Company Details
- 11.7.2 Customer Service Software Product Offered
- 11.7.3 Spiraldesk Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.7.4 Main Business Overview
- 11.7.5 Spiraldesk News
- 11.8 Yekaliva
- 11.8.1 Company Details
- 11.8.2 Customer Service Software Product Offered
- 11.8.3 Yekaliva Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.8.4 Main Business Overview
- 11.8.5 Yekaliva News
- 11.9 Zendesk
- 11.9.1 Company Details
- 11.9.2 Customer Service Software Product Offered
- 11.9.3 Zendesk Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.9.4 Main Business Overview
- 11.9.5 Zendesk News
- 11.10 RingCentral
- 11.10.1 Company Details
- 11.10.2 Customer Service Software Product Offered
- 11.10.3 RingCentral Customer Service Software Revenue, Gross Margin and Market Share (2017-2019)
- 11.10.4 Main Business Overview
- 11.10.5 RingCentral News
- 11.11 LiveAgent
- 11.12 HelpCrunch
- 11.13 ServiceGuru
- 11.14 HubSpot
- 11.15 Dimelo (RingCentral)
- 11.16 DataKnowl
- 11.17 Eudata
- 11.18 Gladly
- 11.19 NGDesk
- 11.20 Kayako
12 Research Findings and Conclusion
Summary:
Get latest Market Research Reports on Customer Service Software . Industry analysis & Market Report on Customer Service Software is a syndicated market report, published as Global Customer Service Software Market Growth (Status and Outlook) 2019-2024. It is complete Research Study and Industry Analysis of Customer Service Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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