Report Detail
Global Customer Service Outsourcing Market Insights, Forecast to 2028
- RnM4387264 |
- 21 February, 2022 |
- Global |
- 126 Pages |
- QYResearch |
- Service & Software
Summary:
Market Analysis and Insights: Global Customer Service Outsourcing Market
Customer Service Outsourcing means that a company is utilizing a third-party provider and makes use of their agents to handle inbound and outbound calls and non-verbal communication with customers. In most cases, Customer Service/Support Outsourcing teams are part of a call center service.
The global Customer Service Outsourcing market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
Fully considering the economic change by this health crisis, Partial Outsourcing accounting for % of the Customer Service Outsourcing global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While Large Enterprises segment is altered to an % CAGR throughout this forecast period.
China Customer Service Outsourcing market size is valued at US$ million in 2021, while the North America and Europe Customer Service Outsourcing are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and % respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Customer Service Outsourcing landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Service Outsourcing market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Service Outsourcing market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Service Outsourcing market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Service Outsourcing market.
Impact of Covid-19 Outbreak
This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.
Segmental Analysis
The report has been segmented into product and application segments. The researchers have documented all the products present today in the Customer Service Outsourcing market. They have also shed light on the new product innovations and launches by the key players. In the segmental analysis, the analysts have provided revenue forecast figures based on type and application for the period 2017-2028. They have also discussed about the growth rate and potential of each segment for the period 2017-2028.
Customer Service Outsourcing Breakdown Data by Type
Partial Outsourcing
Complete Outsourcing
Customer Service Outsourcing Breakdown Data by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Competitive Landscape
This segment focuses on the key players operating in the industry. It underlines all the current and future activities by the prominent manufacturers. By understanding various initiatives being taken up by different players, readers will gain the ability to settle on correct business choices. The authors of the report have provided accurate revenue figures of the companies for the period 2017-2022. The clients are sure to gain the upper hand once they get hold of this report. Key players studied in the research report include:
Odondo
Sykes
Ascensos
VoxPro (Telus)
LiveOps
UpCall
Arise
Sensee
Teleperformance
Working Solutions
Capita
Sitel
Serco
Ventrica
Supportyourapp
Expivia
Ameridial Call Center
DATAMARK
Majorel
Infosys BPM
WOW24-7
CX Services
TieTa
Confero
Primech
Whistl
Paper Alternative
Frequently Asked Questions
What factors will challenge the Customer Service Outsourcing market growth?
Which end-use segment will expand at the fastest CAGR in the Customer Service Outsourcing market?
Which are the emerging players in the Customer Service Outsourcing market?
How concentrated is the Customer Service Outsourcing market?
Which factors are positively contributing to the Customer Service Outsourcing market growth?
Which are the novel product innovations in the Customer Service Outsourcing market?
Which product segment will emerge as the most lucrative in the Customer Service Outsourcing market?
Which factors are increasing the competition in the Customer Service Outsourcing market?
Which are the strategic measures taken by the Customer Service Outsourcing industry players?
Which region will witness inactive growth during the forecast period?
What key trends are likely to emerge in the Customer Service Outsourcing market in the coming years?
Table of Contents
1 Report Business Overview
- 1.1 Study Scope
- 1.2 Market Analysis by Type
- 1.2.1 Global Customer Service Outsourcing Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
- 1.2.2 Partial Outsourcing
- 1.2.3 Complete Outsourcing
- 1.3 Market by Application
- 1.3.1 Global Customer Service Outsourcing Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
- 1.3.2 Large Enterprises
- 1.3.3 SMEs
- 1.4 Study Objectives
- 1.5 Years Considered
2 Global Growth Trends
- 2.1 Global Customer Service Outsourcing Market Perspective (2017-2028)
- 2.2 Customer Service Outsourcing Growth Trends by Region
- 2.2.1 Customer Service Outsourcing Market Size by Region: 2017 VS 2021 VS 2028
- 2.2.2 Customer Service Outsourcing Historic Market Size by Region (2017-2022)
- 2.2.3 Customer Service Outsourcing Forecasted Market Size by Region (2023-2028)
- 2.3 Customer Service Outsourcing Market Dynamics
- 2.3.1 Customer Service Outsourcing Industry Trends
- 2.3.2 Customer Service Outsourcing Market Drivers
- 2.3.3 Customer Service Outsourcing Market Challenges
- 2.3.4 Customer Service Outsourcing Market Restraints
3 Competition Landscape by Key Players
- 3.1 Global Top Customer Service Outsourcing Players by Revenue
- 3.1.1 Global Top Customer Service Outsourcing Players by Revenue (2017-2022)
- 3.1.2 Global Customer Service Outsourcing Revenue Market Share by Players (2017-2022)
- 3.2 Global Customer Service Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
- 3.3 Players Covered: Ranking by Customer Service Outsourcing Revenue
- 3.4 Global Customer Service Outsourcing Market Concentration Ratio
- 3.4.1 Global Customer Service Outsourcing Market Concentration Ratio (CR5 and HHI)
- 3.4.2 Global Top 10 and Top 5 Companies by Customer Service Outsourcing Revenue in 2021
- 3.5 Customer Service Outsourcing Key Players Head office and Area Served
- 3.6 Key Players Customer Service Outsourcing Product Solution and Service
- 3.7 Date of Enter into Customer Service Outsourcing Market
- 3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Outsourcing Breakdown Data by Type
- 4.1 Global Customer Service Outsourcing Historic Market Size by Type (2017-2022)
- 4.2 Global Customer Service Outsourcing Forecasted Market Size by Type (2023-2028)
5 Customer Service Outsourcing Breakdown Data by Application
- 5.1 Global Customer Service Outsourcing Historic Market Size by Application (2017-2022)
- 5.2 Global Customer Service Outsourcing Forecasted Market Size by Application (2023-2028)
6 North America
- 6.1 North America Customer Service Outsourcing Market Size (2017-2028)
- 6.2 North America Customer Service Outsourcing Market Size by Type
- 6.2.1 North America Customer Service Outsourcing Market Size by Type (2017-2022)
- 6.2.2 North America Customer Service Outsourcing Market Size by Type (2023-2028)
- 6.2.3 North America Customer Service Outsourcing Market Share by Type (2017-2028)
- 6.3 North America Customer Service Outsourcing Market Size by Application
- 6.3.1 North America Customer Service Outsourcing Market Size by Application (2017-2022)
- 6.3.2 North America Customer Service Outsourcing Market Size by Application (2023-2028)
- 6.3.3 North America Customer Service Outsourcing Market Share by Application (2017-2028)
- 6.4 North America Customer Service Outsourcing Market Size by Country
- 6.4.1 North America Customer Service Outsourcing Market Size by Country (2017-2022)
- 6.4.2 North America Customer Service Outsourcing Market Size by Country (2023-2028)
- 6.4.3 United States
- 6.4.4 Canada
7 Europe
- 7.1 Europe Customer Service Outsourcing Market Size (2017-2028)
- 7.2 Europe Customer Service Outsourcing Market Size by Type
- 7.2.1 Europe Customer Service Outsourcing Market Size by Type (2017-2022)
- 7.2.2 Europe Customer Service Outsourcing Market Size by Type (2023-2028)
- 7.2.3 Europe Customer Service Outsourcing Market Share by Type (2017-2028)
- 7.3 Europe Customer Service Outsourcing Market Size by Application
- 7.3.1 Europe Customer Service Outsourcing Market Size by Application (2017-2022)
- 7.3.2 Europe Customer Service Outsourcing Market Size by Application (2023-2028)
- 7.3.3 Europe Customer Service Outsourcing Market Share by Application (2017-2028)
- 7.4 Europe Customer Service Outsourcing Market Size by Country
- 7.4.1 Europe Customer Service Outsourcing Market Size by Country (2017-2022)
- 7.4.2 Europe Customer Service Outsourcing Market Size by Country (2023-2028)
- 7.4.3 Germany
- 7.4.4 France
- 7.4.5 U.K.
- 7.4.6 Italy
- 7.4.7 Russia
- 7.4.8 Nordic Countries
8 Asia-Pacific
- 8.1 Asia-Pacific Customer Service Outsourcing Market Size (2017-2028)
- 8.2 Asia-Pacific Customer Service Outsourcing Market Size by Type
- 8.2.1 Asia-Pacific Customer Service Outsourcing Market Size by Type (2017-2022)
- 8.2.2 Asia-Pacific Customer Service Outsourcing Market Size by Type (2023-2028)
- 8.2.3 Asia-Pacific Customer Service Outsourcing Market Share by Type (2017-2028)
- 8.3 Asia-Pacific Customer Service Outsourcing Market Size by Application
- 8.3.1 Asia-Pacific Customer Service Outsourcing Market Size by Application (2017-2022)
- 8.3.2 Asia-Pacific Customer Service Outsourcing Market Size by Application (2023-2028)
- 8.3.3 Asia-Pacific Customer Service Outsourcing Market Share by Application (2017-2028)
- 8.4 Asia-Pacific Customer Service Outsourcing Market Size by Region
- 8.4.1 Asia-Pacific Customer Service Outsourcing Market Size by Region (2017-2022)
- 8.4.2 Asia-Pacific Customer Service Outsourcing Market Size by Region (2023-2028)
- 8.4.3 China
- 8.4.4 Japan
- 8.4.5 South Korea
- 8.4.6 Southeast Asia
- 8.4.7 India
- 8.4.8 Australia
9 Latin America
- 9.1 Latin America Customer Service Outsourcing Market Size (2017-2028)
- 9.2 Latin America Customer Service Outsourcing Market Size by Type
- 9.2.1 Latin America Customer Service Outsourcing Market Size by Type (2017-2022)
- 9.2.2 Latin America Customer Service Outsourcing Market Size by Type (2023-2028)
- 9.2.3 Latin America Customer Service Outsourcing Market Share by Type (2017-2028)
- 9.3 Latin America Customer Service Outsourcing Market Size by Application
- 9.3.1 Latin America Customer Service Outsourcing Market Size by Application (2017-2022)
- 9.3.2 Latin America Customer Service Outsourcing Market Size by Application (2023-2028)
- 9.3.3 Latin America Customer Service Outsourcing Market Share by Application (2017-2028)
- 9.4 Latin America Customer Service Outsourcing Market Size by Country
- 9.4.1 Latin America Customer Service Outsourcing Market Size by Country (2017-2022)
- 9.4.2 Latin America Customer Service Outsourcing Market Size by Country (2023-2028)
- 9.4.3 Mexico
- 9.4.4 Brazil
10 Middle East & Africa
- 10.1 Middle East & Africa Customer Service Outsourcing Market Size (2017-2028)
- 10.2 Middle East & Africa Customer Service Outsourcing Market Size by Type
- 10.2.1 Middle East & Africa Customer Service Outsourcing Market Size by Type (2017-2022)
- 10.2.2 Middle East & Africa Customer Service Outsourcing Market Size by Type (2023-2028)
- 10.2.3 Middle East & Africa Customer Service Outsourcing Market Share by Type (2017-2028)
- 10.3 Middle East & Africa Customer Service Outsourcing Market Size by Application
- 10.3.1 Middle East & Africa Customer Service Outsourcing Market Size by Application (2017-2022)
- 10.3.2 Middle East & Africa Customer Service Outsourcing Market Size by Application (2023-2028)
- 10.3.3 Middle East & Africa Customer Service Outsourcing Market Share by Application (2017-2028)
- 10.4 Middle East & Africa Customer Service Outsourcing Market Size by Country
- 10.4.1 Middle East & Africa Customer Service Outsourcing Market Size by Country (2017-2022)
- 10.4.2 Middle East & Africa Customer Service Outsourcing Market Size by Country (2023-2028)
- 10.4.3 Turkey
- 10.4.4 Saudi Arabia
- 10.4.5 UAE
11 Key Players Profiles
- 11.1 Odondo
- 11.1.1 Odondo Company Details
- 11.1.2 Odondo Business Overview
- 11.1.3 Odondo Customer Service Outsourcing Introduction
- 11.1.4 Odondo Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.1.5 Odondo Recent Developments
- 11.2 Sykes
- 11.2.1 Sykes Company Details
- 11.2.2 Sykes Business Overview
- 11.2.3 Sykes Customer Service Outsourcing Introduction
- 11.2.4 Sykes Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.2.5 Sykes Recent Developments
- 11.3 Ascensos
- 11.3.1 Ascensos Company Details
- 11.3.2 Ascensos Business Overview
- 11.3.3 Ascensos Customer Service Outsourcing Introduction
- 11.3.4 Ascensos Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.3.5 Ascensos Recent Developments
- 11.4 VoxPro (Telus)
- 11.4.1 VoxPro (Telus) Company Details
- 11.4.2 VoxPro (Telus) Business Overview
- 11.4.3 VoxPro (Telus) Customer Service Outsourcing Introduction
- 11.4.4 VoxPro (Telus) Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.4.5 VoxPro (Telus) Recent Developments
- 11.5 LiveOps
- 11.5.1 LiveOps Company Details
- 11.5.2 LiveOps Business Overview
- 11.5.3 LiveOps Customer Service Outsourcing Introduction
- 11.5.4 LiveOps Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.5.5 LiveOps Recent Developments
- 11.6 UpCall
- 11.6.1 UpCall Company Details
- 11.6.2 UpCall Business Overview
- 11.6.3 UpCall Customer Service Outsourcing Introduction
- 11.6.4 UpCall Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.6.5 UpCall Recent Developments
- 11.7 Arise
- 11.7.1 Arise Company Details
- 11.7.2 Arise Business Overview
- 11.7.3 Arise Customer Service Outsourcing Introduction
- 11.7.4 Arise Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.7.5 Arise Recent Developments
- 11.8 Sensee
- 11.8.1 Sensee Company Details
- 11.8.2 Sensee Business Overview
- 11.8.3 Sensee Customer Service Outsourcing Introduction
- 11.8.4 Sensee Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.8.5 Sensee Recent Developments
- 11.9 Teleperformance
- 11.9.1 Teleperformance Company Details
- 11.9.2 Teleperformance Business Overview
- 11.9.3 Teleperformance Customer Service Outsourcing Introduction
- 11.9.4 Teleperformance Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.9.5 Teleperformance Recent Developments
- 11.10 Working Solutions
- 11.10.1 Working Solutions Company Details
- 11.10.2 Working Solutions Business Overview
- 11.10.3 Working Solutions Customer Service Outsourcing Introduction
- 11.10.4 Working Solutions Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.10.5 Working Solutions Recent Developments
- 11.11 Capita
- 11.11.1 Capita Company Details
- 11.11.2 Capita Business Overview
- 11.11.3 Capita Customer Service Outsourcing Introduction
- 11.11.4 Capita Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.11.5 Capita Recent Developments
- 11.12 Sitel
- 11.12.1 Sitel Company Details
- 11.12.2 Sitel Business Overview
- 11.12.3 Sitel Customer Service Outsourcing Introduction
- 11.12.4 Sitel Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.12.5 Sitel Recent Developments
- 11.13 Serco
- 11.13.1 Serco Company Details
- 11.13.2 Serco Business Overview
- 11.13.3 Serco Customer Service Outsourcing Introduction
- 11.13.4 Serco Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.13.5 Serco Recent Developments
- 11.14 Ventrica
- 11.14.1 Ventrica Company Details
- 11.14.2 Ventrica Business Overview
- 11.14.3 Ventrica Customer Service Outsourcing Introduction
- 11.14.4 Ventrica Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.14.5 Ventrica Recent Developments
- 11.15 Supportyourapp
- 11.15.1 Supportyourapp Company Details
- 11.15.2 Supportyourapp Business Overview
- 11.15.3 Supportyourapp Customer Service Outsourcing Introduction
- 11.15.4 Supportyourapp Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.15.5 Supportyourapp Recent Developments
- 11.16 Expivia
- 11.16.1 Expivia Company Details
- 11.16.2 Expivia Business Overview
- 11.16.3 Expivia Customer Service Outsourcing Introduction
- 11.16.4 Expivia Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.16.5 Expivia Recent Developments
- 11.17 Ameridial Call Center
- 11.17.1 Ameridial Call Center Company Details
- 11.17.2 Ameridial Call Center Business Overview
- 11.17.3 Ameridial Call Center Customer Service Outsourcing Introduction
- 11.17.4 Ameridial Call Center Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.17.5 Ameridial Call Center Recent Developments
- 11.18 DATAMARK
- 11.18.1 DATAMARK Company Details
- 11.18.2 DATAMARK Business Overview
- 11.18.3 DATAMARK Customer Service Outsourcing Introduction
- 11.18.4 DATAMARK Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.18.5 DATAMARK Recent Developments
- 11.19 Majorel
- 11.19.1 Majorel Company Details
- 11.19.2 Majorel Business Overview
- 11.19.3 Majorel Customer Service Outsourcing Introduction
- 11.19.4 Majorel Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.19.5 Majorel Recent Developments
- 11.20 Infosys BPM
- 11.20.1 Infosys BPM Company Details
- 11.20.2 Infosys BPM Business Overview
- 11.20.3 Infosys BPM Customer Service Outsourcing Introduction
- 11.20.4 Infosys BPM Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.20.5 Infosys BPM Recent Developments
- 11.21 WOW24-7
- 11.21.1 WOW24-7 Company Details
- 11.21.2 WOW24-7 Business Overview
- 11.21.3 WOW24-7 Customer Service Outsourcing Introduction
- 11.21.4 WOW24-7 Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.21.5 WOW24-7 Recent Developments
- 11.22 CX Services
- 11.22.1 CX Services Company Details
- 11.22.2 CX Services Business Overview
- 11.22.3 CX Services Customer Service Outsourcing Introduction
- 11.22.4 CX Services Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.22.5 CX Services Recent Developments
- 11.23 TieTa
- 11.23.1 TieTa Company Details
- 11.23.2 TieTa Business Overview
- 11.23.3 TieTa Customer Service Outsourcing Introduction
- 11.23.4 TieTa Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.23.5 TieTa Recent Developments
- 11.24 Confero
- 11.24.1 Confero Company Details
- 11.24.2 Confero Business Overview
- 11.24.3 Confero Customer Service Outsourcing Introduction
- 11.24.4 Confero Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.24.5 Confero Recent Developments
- 11.25 Primech
- 11.25.1 Primech Company Details
- 11.25.2 Primech Business Overview
- 11.25.3 Primech Customer Service Outsourcing Introduction
- 11.25.4 Primech Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.25.5 Primech Recent Developments
- 11.26 Whistl
- 11.26.1 Whistl Company Details
- 11.26.2 Whistl Business Overview
- 11.26.3 Whistl Customer Service Outsourcing Introduction
- 11.26.4 Whistl Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.26.5 Whistl Recent Developments
- 11.27 Paper Alternative
- 11.27.1 Paper Alternative Company Details
- 11.27.2 Paper Alternative Business Overview
- 11.27.3 Paper Alternative Customer Service Outsourcing Introduction
- 11.27.4 Paper Alternative Revenue in Customer Service Outsourcing Business (2017-2022)
- 11.27.5 Paper Alternative Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
- 13.1 Research Methodology
- 13.1.1 Methodology/Research Approach
- 13.1.2 Data Source
- 13.2 Author Details
Summary:
Get latest Market Research Reports on Customer Service Outsourcing. Industry analysis & Market Report on Customer Service Outsourcing is a syndicated market report, published as Global Customer Service Outsourcing Market Insights, Forecast to 2028. It is complete Research Study and Industry Analysis of Customer Service Outsourcing market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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