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Service & Software Global Customer Engagement Solutions Market 2024 by Company, Regions, Type and Application, Forecast to 2030

  • RnM4594762
    • |
  • 12 June, 2024
    • |
  • Global
    • |
  • 149 Pages
    • |
  • GIR (Global Info Research)
    • |
  • Service & Software

According to our (Global Info Research) latest study, the global Customer Engagement Solutions market size was valued at USD 13380 million in 2023 and is forecast to a readjusted size of USD 19780 million by 2030 with a CAGR of 5.7% during review period.
Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. ... The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand.
The Asia Pacific market is projected to grow at the highest CAGR from 2018 to 2023. The growth of the Asia Pacific market can be attributed to the increased adoption of cloud computing by different organizations in this region. Small & medium enterprises across various countries, such as Australia, Malaysia, Japan, and Singapore, are investing in information technology to compete, secure, and capture digital opportunities present in the market.
The Global Info Research report includes an overview of the development of the Customer Engagement Solutions industry chain, the market status of BFSI (Omnichannel, Workforce Optimization), Consumer Goods & Retail (Omnichannel, Workforce Optimization), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Customer Engagement Solutions.
Regionally, the report analyzes the Customer Engagement Solutions markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Customer Engagement Solutions market, with robust domestic demand, supportive policies, and a strong manufacturing base.
Key Features:
The report presents comprehensive understanding of the Customer Engagement Solutions market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Customer Engagement Solutions industry.
The report involves analyzing the market at a macro level:
Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Omnichannel, Workforce Optimization).
Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Customer Engagement Solutions market.
Regional Analysis: The report involves examining the Customer Engagement Solutions market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Customer Engagement Solutions market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
The report also involves a more granular approach to Customer Engagement Solutions:
Company Analysis: Report covers individual Customer Engagement Solutions players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Customer Engagement Solutions This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (BFSI, Consumer Goods & Retail).
Technology Analysis: Report covers specific technologies relevant to Customer Engagement Solutions. It assesses the current state, advancements, and potential future developments in Customer Engagement Solutions areas.
Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Customer Engagement Solutions market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
Market Segmentation
Customer Engagement Solutions market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Omnichannel
Workforce Optimization
Robotic Process Automation
Analytics & Reporting
Market segment by Application
BFSI
Consumer Goods & Retail
Telecommunication
Healthcare & Life Sciences
Automotive & Transportation
Media & Entertainment
Travel & Hospitality
Manufacturing
Others
Market segment by players, this report covers
Avaya
Aspect Software
Calabrio
Genesys
IBM
Microsoft
Nice Systems
Nuance Communications
Opentext
Oracle
Pegasystems
Pitney Bowes
Salesforce
SAP
Servicenow
Verint Systems
Zendesk
Egain Corporation
Bpmonline
Crmnext
Eptica
Freshworks
Ifs-Mplsystems
Lithium Technologies
Sugarcrm
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Engagement Solutions product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Engagement Solutions, with revenue, gross margin and global market share of Customer Engagement Solutions from 2019 to 2024.
Chapter 3, the Customer Engagement Solutions competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Customer Engagement Solutions market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Engagement Solutions.
Chapter 13, to describe Customer Engagement Solutions research findings and conclusion.


1 Market Overview

  • 1.1 Product Overview and Scope of Customer Engagement Solutions
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Customer Engagement Solutions by Type
    • 1.3.1 Overview: Global Customer Engagement Solutions Market Size by Type: 2019 Versus 2023 Versus 2030
    • 1.3.2 Global Customer Engagement Solutions Consumption Value Market Share by Type in 2023
    • 1.3.3 Omnichannel
    • 1.3.4 Workforce Optimization
    • 1.3.5 Robotic Process Automation
    • 1.3.6 Analytics & Reporting
  • 1.4 Global Customer Engagement Solutions Market by Application
    • 1.4.1 Overview: Global Customer Engagement Solutions Market Size by Application: 2019 Versus 2023 Versus 2030
    • 1.4.2 BFSI
    • 1.4.3 Consumer Goods & Retail
    • 1.4.4 Telecommunication
    • 1.4.5 Healthcare & Life Sciences
    • 1.4.6 Automotive & Transportation
    • 1.4.7 Media & Entertainment
    • 1.4.8 Travel & Hospitality
    • 1.4.9 Manufacturing
    • 1.4.10 Others
  • 1.5 Global Customer Engagement Solutions Market Size & Forecast
  • 1.6 Global Customer Engagement Solutions Market Size and Forecast by Region
    • 1.6.1 Global Customer Engagement Solutions Market Size by Region: 2019 VS 2023 VS 2030
    • 1.6.2 Global Customer Engagement Solutions Market Size by Region, (2019-2030)
    • 1.6.3 North America Customer Engagement Solutions Market Size and Prospect (2019-2030)
    • 1.6.4 Europe Customer Engagement Solutions Market Size and Prospect (2019-2030)
    • 1.6.5 Asia-Pacific Customer Engagement Solutions Market Size and Prospect (2019-2030)
    • 1.6.6 South America Customer Engagement Solutions Market Size and Prospect (2019-2030)
    • 1.6.7 Middle East and Africa Customer Engagement Solutions Market Size and Prospect (2019-2030)

2 Company Profiles

  • 2.1 Avaya
    • 2.1.1 Avaya Details
    • 2.1.2 Avaya Major Business
    • 2.1.3 Avaya Customer Engagement Solutions Product and Solutions
    • 2.1.4 Avaya Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.1.5 Avaya Recent Developments and Future Plans
  • 2.2 Aspect Software
    • 2.2.1 Aspect Software Details
    • 2.2.2 Aspect Software Major Business
    • 2.2.3 Aspect Software Customer Engagement Solutions Product and Solutions
    • 2.2.4 Aspect Software Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.2.5 Aspect Software Recent Developments and Future Plans
  • 2.3 Calabrio
    • 2.3.1 Calabrio Details
    • 2.3.2 Calabrio Major Business
    • 2.3.3 Calabrio Customer Engagement Solutions Product and Solutions
    • 2.3.4 Calabrio Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.3.5 Calabrio Recent Developments and Future Plans
  • 2.4 Genesys
    • 2.4.1 Genesys Details
    • 2.4.2 Genesys Major Business
    • 2.4.3 Genesys Customer Engagement Solutions Product and Solutions
    • 2.4.4 Genesys Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.4.5 Genesys Recent Developments and Future Plans
  • 2.5 IBM
    • 2.5.1 IBM Details
    • 2.5.2 IBM Major Business
    • 2.5.3 IBM Customer Engagement Solutions Product and Solutions
    • 2.5.4 IBM Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.5.5 IBM Recent Developments and Future Plans
  • 2.6 Microsoft
    • 2.6.1 Microsoft Details
    • 2.6.2 Microsoft Major Business
    • 2.6.3 Microsoft Customer Engagement Solutions Product and Solutions
    • 2.6.4 Microsoft Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.6.5 Microsoft Recent Developments and Future Plans
  • 2.7 Nice Systems
    • 2.7.1 Nice Systems Details
    • 2.7.2 Nice Systems Major Business
    • 2.7.3 Nice Systems Customer Engagement Solutions Product and Solutions
    • 2.7.4 Nice Systems Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.7.5 Nice Systems Recent Developments and Future Plans
  • 2.8 Nuance Communications
    • 2.8.1 Nuance Communications Details
    • 2.8.2 Nuance Communications Major Business
    • 2.8.3 Nuance Communications Customer Engagement Solutions Product and Solutions
    • 2.8.4 Nuance Communications Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.8.5 Nuance Communications Recent Developments and Future Plans
  • 2.9 Opentext
    • 2.9.1 Opentext Details
    • 2.9.2 Opentext Major Business
    • 2.9.3 Opentext Customer Engagement Solutions Product and Solutions
    • 2.9.4 Opentext Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.9.5 Opentext Recent Developments and Future Plans
  • 2.10 Oracle
    • 2.10.1 Oracle Details
    • 2.10.2 Oracle Major Business
    • 2.10.3 Oracle Customer Engagement Solutions Product and Solutions
    • 2.10.4 Oracle Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.10.5 Oracle Recent Developments and Future Plans
  • 2.11 Pegasystems
    • 2.11.1 Pegasystems Details
    • 2.11.2 Pegasystems Major Business
    • 2.11.3 Pegasystems Customer Engagement Solutions Product and Solutions
    • 2.11.4 Pegasystems Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.11.5 Pegasystems Recent Developments and Future Plans
  • 2.12 Pitney Bowes
    • 2.12.1 Pitney Bowes Details
    • 2.12.2 Pitney Bowes Major Business
    • 2.12.3 Pitney Bowes Customer Engagement Solutions Product and Solutions
    • 2.12.4 Pitney Bowes Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.12.5 Pitney Bowes Recent Developments and Future Plans
  • 2.13 Salesforce
    • 2.13.1 Salesforce Details
    • 2.13.2 Salesforce Major Business
    • 2.13.3 Salesforce Customer Engagement Solutions Product and Solutions
    • 2.13.4 Salesforce Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.13.5 Salesforce Recent Developments and Future Plans
  • 2.14 SAP
    • 2.14.1 SAP Details
    • 2.14.2 SAP Major Business
    • 2.14.3 SAP Customer Engagement Solutions Product and Solutions
    • 2.14.4 SAP Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.14.5 SAP Recent Developments and Future Plans
  • 2.15 Servicenow
    • 2.15.1 Servicenow Details
    • 2.15.2 Servicenow Major Business
    • 2.15.3 Servicenow Customer Engagement Solutions Product and Solutions
    • 2.15.4 Servicenow Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.15.5 Servicenow Recent Developments and Future Plans
  • 2.16 Verint Systems
    • 2.16.1 Verint Systems Details
    • 2.16.2 Verint Systems Major Business
    • 2.16.3 Verint Systems Customer Engagement Solutions Product and Solutions
    • 2.16.4 Verint Systems Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.16.5 Verint Systems Recent Developments and Future Plans
  • 2.17 Zendesk
    • 2.17.1 Zendesk Details
    • 2.17.2 Zendesk Major Business
    • 2.17.3 Zendesk Customer Engagement Solutions Product and Solutions
    • 2.17.4 Zendesk Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.17.5 Zendesk Recent Developments and Future Plans
  • 2.18 Egain Corporation
    • 2.18.1 Egain Corporation Details
    • 2.18.2 Egain Corporation Major Business
    • 2.18.3 Egain Corporation Customer Engagement Solutions Product and Solutions
    • 2.18.4 Egain Corporation Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.18.5 Egain Corporation Recent Developments and Future Plans
  • 2.19 Bpmonline
    • 2.19.1 Bpmonline Details
    • 2.19.2 Bpmonline Major Business
    • 2.19.3 Bpmonline Customer Engagement Solutions Product and Solutions
    • 2.19.4 Bpmonline Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.19.5 Bpmonline Recent Developments and Future Plans
  • 2.20 Crmnext
    • 2.20.1 Crmnext Details
    • 2.20.2 Crmnext Major Business
    • 2.20.3 Crmnext Customer Engagement Solutions Product and Solutions
    • 2.20.4 Crmnext Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.20.5 Crmnext Recent Developments and Future Plans
  • 2.21 Eptica
    • 2.21.1 Eptica Details
    • 2.21.2 Eptica Major Business
    • 2.21.3 Eptica Customer Engagement Solutions Product and Solutions
    • 2.21.4 Eptica Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.21.5 Eptica Recent Developments and Future Plans
  • 2.22 Freshworks
    • 2.22.1 Freshworks Details
    • 2.22.2 Freshworks Major Business
    • 2.22.3 Freshworks Customer Engagement Solutions Product and Solutions
    • 2.22.4 Freshworks Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.22.5 Freshworks Recent Developments and Future Plans
  • 2.23 Ifs-Mplsystems
    • 2.23.1 Ifs-Mplsystems Details
    • 2.23.2 Ifs-Mplsystems Major Business
    • 2.23.3 Ifs-Mplsystems Customer Engagement Solutions Product and Solutions
    • 2.23.4 Ifs-Mplsystems Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.23.5 Ifs-Mplsystems Recent Developments and Future Plans
  • 2.24 Lithium Technologies
    • 2.24.1 Lithium Technologies Details
    • 2.24.2 Lithium Technologies Major Business
    • 2.24.3 Lithium Technologies Customer Engagement Solutions Product and Solutions
    • 2.24.4 Lithium Technologies Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.24.5 Lithium Technologies Recent Developments and Future Plans
  • 2.25 Sugarcrm
    • 2.25.1 Sugarcrm Details
    • 2.25.2 Sugarcrm Major Business
    • 2.25.3 Sugarcrm Customer Engagement Solutions Product and Solutions
    • 2.25.4 Sugarcrm Customer Engagement Solutions Revenue, Gross Margin and Market Share (2019-2024)
    • 2.25.5 Sugarcrm Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Customer Engagement Solutions Revenue and Share by Players (2019-2024)
  • 3.2 Market Share Analysis (2023)
    • 3.2.1 Market Share of Customer Engagement Solutions by Company Revenue
    • 3.2.2 Top 3 Customer Engagement Solutions Players Market Share in 2023
    • 3.2.3 Top 6 Customer Engagement Solutions Players Market Share in 2023
  • 3.3 Customer Engagement Solutions Market: Overall Company Footprint Analysis
    • 3.3.1 Customer Engagement Solutions Market: Region Footprint
    • 3.3.2 Customer Engagement Solutions Market: Company Product Type Footprint
    • 3.3.3 Customer Engagement Solutions Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Customer Engagement Solutions Consumption Value and Market Share by Type (2019-2024)
  • 4.2 Global Customer Engagement Solutions Market Forecast by Type (2025-2030)

5 Market Size Segment by Application

  • 5.1 Global Customer Engagement Solutions Consumption Value Market Share by Application (2019-2024)
  • 5.2 Global Customer Engagement Solutions Market Forecast by Application (2025-2030)

6 North America

  • 6.1 North America Customer Engagement Solutions Consumption Value by Type (2019-2030)
  • 6.2 North America Customer Engagement Solutions Consumption Value by Application (2019-2030)
  • 6.3 North America Customer Engagement Solutions Market Size by Country
    • 6.3.1 North America Customer Engagement Solutions Consumption Value by Country (2019-2030)
    • 6.3.2 United States Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 6.3.3 Canada Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 6.3.4 Mexico Customer Engagement Solutions Market Size and Forecast (2019-2030)

7 Europe

  • 7.1 Europe Customer Engagement Solutions Consumption Value by Type (2019-2030)
  • 7.2 Europe Customer Engagement Solutions Consumption Value by Application (2019-2030)
  • 7.3 Europe Customer Engagement Solutions Market Size by Country
    • 7.3.1 Europe Customer Engagement Solutions Consumption Value by Country (2019-2030)
    • 7.3.2 Germany Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 7.3.3 France Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 7.3.4 United Kingdom Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 7.3.5 Russia Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 7.3.6 Italy Customer Engagement Solutions Market Size and Forecast (2019-2030)

8 Asia-Pacific

  • 8.1 Asia-Pacific Customer Engagement Solutions Consumption Value by Type (2019-2030)
  • 8.2 Asia-Pacific Customer Engagement Solutions Consumption Value by Application (2019-2030)
  • 8.3 Asia-Pacific Customer Engagement Solutions Market Size by Region
    • 8.3.1 Asia-Pacific Customer Engagement Solutions Consumption Value by Region (2019-2030)
    • 8.3.2 China Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 8.3.3 Japan Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 8.3.4 South Korea Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 8.3.5 India Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 8.3.6 Southeast Asia Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 8.3.7 Australia Customer Engagement Solutions Market Size and Forecast (2019-2030)

9 South America

  • 9.1 South America Customer Engagement Solutions Consumption Value by Type (2019-2030)
  • 9.2 South America Customer Engagement Solutions Consumption Value by Application (2019-2030)
  • 9.3 South America Customer Engagement Solutions Market Size by Country
    • 9.3.1 South America Customer Engagement Solutions Consumption Value by Country (2019-2030)
    • 9.3.2 Brazil Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 9.3.3 Argentina Customer Engagement Solutions Market Size and Forecast (2019-2030)

10 Middle East & Africa

  • 10.1 Middle East & Africa Customer Engagement Solutions Consumption Value by Type (2019-2030)
  • 10.2 Middle East & Africa Customer Engagement Solutions Consumption Value by Application (2019-2030)
  • 10.3 Middle East & Africa Customer Engagement Solutions Market Size by Country
    • 10.3.1 Middle East & Africa Customer Engagement Solutions Consumption Value by Country (2019-2030)
    • 10.3.2 Turkey Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 10.3.3 Saudi Arabia Customer Engagement Solutions Market Size and Forecast (2019-2030)
    • 10.3.4 UAE Customer Engagement Solutions Market Size and Forecast (2019-2030)

11 Market Dynamics

  • 11.1 Customer Engagement Solutions Market Drivers
  • 11.2 Customer Engagement Solutions Market Restraints
  • 11.3 Customer Engagement Solutions Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Customer Engagement Solutions Industry Chain
  • 12.2 Customer Engagement Solutions Upstream Analysis
  • 12.3 Customer Engagement Solutions Midstream Analysis
  • 12.4 Customer Engagement Solutions Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    Summary:
    Get latest Market Research Reports on Customer Engagement Solutions. Industry analysis & Market Report on Customer Engagement Solutions is a syndicated market report, published as Global Customer Engagement Solutions Market 2024 by Company, Regions, Type and Application, Forecast to 2030. It is complete Research Study and Industry Analysis of Customer Engagement Solutions market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.

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