Report Detail
COVID-19 Impact on Global Contact Center AI Software Market Report, History and Forecast 2015-2026, Breakdown Data by Companies, Key Regions, Types and Application
- RnM4099409 |
- 20 July, 2020 |
- Global |
- 111 Pages |
- QYResearch |
- Service & Software
Contact center software allows companies to manage a high volume of inbound and outbound customer communications across a range of channels. This includes call center solutions, which focus on managing and handling incoming calls based on the number called and an associated database of handling instructions. Contact Centers, and related call centers, are typically part of a company’s overall customer relationship management (CRM) processes and strategy. Many products offer the ability to track and store individual caller data. As such, previous call histories can be accessed by the agent each time a customer calls. This can reduce call average handle time (AHT) and time spent manually entering customer data. Contact Center software is ideal for small, midsize, and large contact centers. It is used in a wide variety of industries. Many Contact Center products are now omni-channel, or multi-channel. These products are typically cloud-based and have expanded their capabilities beyond traditional call center activity. Omni-channel software has the capabilities to handle and integrate customer communications across all potential touchpoints and channels. These can include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms.
Market Analysis and Insights: Global Contact Center AI Software Market
The research report studies the Contact Center AI Software market using different methodologies and analyzes to provide accurate and in-depth information about the market. For a clearer understanding, it is divided into several parts to cover different aspects of the market. Each area is then elaborated to help the reader comprehend the growth potential of each region and its contribution to the global market. The researchers have used primary and secondary methodologies to collate the information in the report. They have also used the same data to generate the current market scenario. This report is aimed at guiding people towards an apprehensive, better, and clearer knowledge of the market.
The global Contact Center AI Software market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX% during 2021-2026.
Global Contact Center AI Software Scope and Segment
The global Contact Center AI Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Contact Center AI Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type, and by Application for the period 2015-2026.
by Type, the market is primarily split into
Cloud-Based Type
On-Premise Type
by Application, this report covers the following segments
Banking, Financial Services, and Insurance (BFSI)
Retail and Consumer Goods
IT and Telecom
Healthcare
Travel and Hospitality
Government
Media and Entertainment
Others
Global Contact Center AI Software market: regional analysis, the major regions covered in the report are:
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa
The report lists the major players in the regions and their respective market share on the basis of global revenue. It also explains their strategic moves in the past few years, investments in product innovation, and changes in leadership to stay ahead in the competition. This will give the reader an edge over others as a well-informed decision can be made looking at the holistic picture of the market.
The Contact Center AI Software key players in this market include:
Oracle Corporation
SAP SE
Alcatel-Lucent Enterprise
Avaya
Mitel
Nextiva
VoIP Logic
Asterisk
Elastix
NEC
RingCentral
Five9
NICE in Contact
Aspect
8x8
Inteliwise
Cisco Systems
1 Market Overview of Contact Center AI Software
- 1.1 Contact Center AI Software Market Overview
- 1.1.1 Contact Center AI Software Product Scope
- 1.1.2 Market Status and Outlook
- 1.2 Global Contact Center AI Software Market Size Overview by Region 2015 VS 2020 VS 2026
- 1.3 Global Contact Center AI Software Market Size by Region (2015-2026)
- 1.4 Global Contact Center AI Software Historic Market Size by Region (2015-2020)
- 1.5 Global Contact Center AI Software Market Size Forecast by Region (2021-2026)
- 1.6 Key Regions, Contact Center AI Software Market Size YoY Growth (2015-2026)
- 1.6.1 North America Contact Center AI Software Market Size YoY Growth (2015-2026)
- 1.6.2 Europe Contact Center AI Software Market Size YoY Growth (2015-2026)
- 1.6.3 Asia-Pacific Contact Center AI Software Market Size YoY Growth (2015-2026)
- 1.6.4 Latin America Contact Center AI Software Market Size YoY Growth (2015-2026)
- 1.6.5 Middle East & Africa Contact Center AI Software Market Size YoY Growth (2015-2026)
2 Contact Center AI Software Market Overview by Type
- 2.1 Global Contact Center AI Software Market Size by Type: 2015 VS 2020 VS 2026
- 2.2 Global Contact Center AI Software Historic Market Size by Type (2015-2020)
- 2.3 Global Contact Center AI Software Forecasted Market Size by Type (2021-2026)
- 2.4 Cloud-Based Type
- 2.5 On-Premise Type
3 Contact Center AI Software Market Overview by Application
- 3.1 Global Contact Center AI Software Market Size by Application: 2015 VS 2020 VS 2026
- 3.2 Global Contact Center AI Software Historic Market Size by Application (2015-2020)
- 3.3 Global Contact Center AI Software Forecasted Market Size by Application (2021-2026)
- 3.4 Banking, Financial Services, and Insurance (BFSI)
- 3.5 Retail and Consumer Goods
- 3.6 IT and Telecom
- 3.7 Healthcare
- 3.8 Travel and Hospitality
- 3.9 Government
- 3.10 Media and Entertainment
- 3.11 Others
4 Global Contact Center AI Software Competition Analysis by Players
- 4.1 Global Contact Center AI Software Market Size (Million US$) by Players (2015-2020)
- 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center AI Software as of 2019)
- 4.3 Date of Key Manufacturers Enter into Contact Center AI Software Market
- 4.4 Global Top Players Contact Center AI Software Headquarters and Area Served
- 4.5 Key Players Contact Center AI Software Product Solution and Service
- 4.6 Competitive Status
- 4.6.1 Contact Center AI Software Market Concentration Rate
- 4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles and Key Data
- 5.1 Oracle Corporation
- 5.1.1 Oracle Corporation Profile
- 5.1.2 Oracle Corporation Main Business
- 5.1.3 Oracle Corporation Products, Services and Solutions
- 5.1.4 Oracle Corporation Revenue (US$ Million) & (2015-2020)
- 5.1.5 Oracle Corporation Recent Developments
- 5.2 SAP SE
- 5.2.1 SAP SE Profile
- 5.2.2 SAP SE Main Business and Company’s Total Revenue
- 5.2.3 SAP SE Products, Services and Solutions
- 5.2.4 SAP SE Revenue (US$ Million) (2015-2020)
- 5.2.5 SAP SE Recent Development and Reaction to Covid-19
- 5.3 Alcatel-Lucent Enterprise
- 5.5.1 Alcatel-Lucent Enterprise Profile
- 5.3.2 Alcatel-Lucent Enterprise Main Business
- 5.3.3 Alcatel-Lucent Enterprise Products, Services and Solutions
- 5.3.4 Alcatel-Lucent Enterprise Revenue (US$ Million) & (2015-2020)
- 5.3.5 Avaya Recent Developments
- 5.4 Avaya
- 5.4.1 Avaya Profile
- 5.4.2 Avaya Main Business
- 5.4.3 Avaya Products, Services and Solutions
- 5.4.4 Avaya Revenue (US$ Million) & (2015-2020)
- 5.4.5 Avaya Recent Developments
- 5.5 Mitel
- 5.5.1 Mitel Profile
- 5.5.2 Mitel Main Business
- 5.5.3 Mitel Products, Services and Solutions
- 5.5.4 Mitel Revenue (US$ Million) & (2015-2020)
- 5.5.5 Mitel Recent Developments
- 5.6 Nextiva
- 5.6.1 Nextiva Profile
- 5.6.2 Nextiva Main Business
- 5.6.3 Nextiva Products, Services and Solutions
- 5.6.4 Nextiva Revenue (US$ Million) & (2015-2020)
- 5.6.5 Nextiva Recent Developments
- 5.7 VoIP Logic
- 5.7.1 VoIP Logic Profile
- 5.7.2 VoIP Logic Main Business and Company’s Total Revenue
- 5.7.3 VoIP Logic Products, Services and Solutions
- 5.7.4 VoIP Logic Revenue (US$ Million) (2015-2020)
- 5.7.5 VoIP Logic Recent Development and Reaction to Covid-19
- 5.8 Asterisk
- 5.8.1 Asterisk Profile
- 5.8.2 Asterisk Main Business
- 5.8.3 Asterisk Products, Services and Solutions
- 5.8.4 Asterisk Revenue (US$ Million) & (2015-2020)
- 5.8.5 Asterisk Recent Developments
- 5.9 Elastix
- 5.9.1 Elastix Profile
- 5.9.2 Elastix Main Business
- 5.9.3 Elastix Products, Services and Solutions
- 5.9.4 Elastix Revenue (US$ Million) & (2015-2020)
- 5.9.5 Elastix Recent Developments
- 5.10 NEC
- 5.10.1 NEC Profile
- 5.10.2 NEC Main Business
- 5.10.3 NEC Products, Services and Solutions
- 5.10.4 NEC Revenue (US$ Million) & (2015-2020)
- 5.10.5 NEC Recent Developments
- 5.11 RingCentral
- 5.11.1 RingCentral Profile
- 5.11.2 RingCentral Main Business
- 5.11.3 RingCentral Products, Services and Solutions
- 5.11.4 RingCentral Revenue (US$ Million) & (2015-2020)
- 5.11.5 RingCentral Recent Developments
- 5.12 Five9
- 5.12.1 Five9 Profile
- 5.12.2 Five9 Main Business
- 5.12.3 Five9 Products, Services and Solutions
- 5.12.4 Five9 Revenue (US$ Million) & (2015-2020)
- 5.12.5 Five9 Recent Developments
- 5.13 NICE in Contact
- 5.13.1 NICE in Contact Profile
- 5.13.2 NICE in Contact Main Business
- 5.13.3 NICE in Contact Products, Services and Solutions
- 5.13.4 NICE in Contact Revenue (US$ Million) & (2015-2020)
- 5.13.5 NICE in Contact Recent Developments
- 5.14 Aspect
- 5.14.1 Aspect Profile
- 5.14.2 Aspect Main Business
- 5.14.3 Aspect Products, Services and Solutions
- 5.14.4 Aspect Revenue (US$ Million) & (2015-2020)
- 5.14.5 Aspect Recent Developments
- 5.15 8x8
- 5.15.1 8x8 Profile
- 5.15.2 8x8 Main Business
- 5.15.3 8x8 Products, Services and Solutions
- 5.15.4 8x8 Revenue (US$ Million) & (2015-2020)
- 5.15.5 8x8 Recent Developments
- 5.16 Inteliwise
- 5.16.1 Inteliwise Profile
- 5.16.2 Inteliwise Main Business and Company’s Total Revenue
- 5.16.3 Inteliwise Products, Services and Solutions
- 5.16.4 Inteliwise Revenue (US$ Million) (2015-2020)
- 5.16.5 Inteliwise Recent Development and Reaction to Covid-19
- 5.17 Cisco Systems
- 5.17.1 Cisco Systems Profile
- 5.17.2 Cisco Systems Main Business
- 5.17.3 Cisco Systems Products, Services and Solutions
- 5.17.4 Cisco Systems Revenue (US$ Million) & (2015-2020)
- 5.17.5 Cisco Systems Recent Developments
6 North America
- 6.1 North America Contact Center AI Software Market Size by Country
- 6.2 United States
- 6.3 Canada
7 Europe
- 7.1 Europe Contact Center AI Software Market Size by Country
- 7.2 Germany
- 7.3 France
- 7.4 U.K.
- 7.5 Italy
- 7.6 Russia
- 7.7 Nordic
- 7.8 Rest of Europe
8 Asia-Pacific
- 8.1 Asia-Pacific Contact Center AI Software Market Size by Region
- 8.2 China
- 8.3 Japan
- 8.4 South Korea
- 8.5 Southeast Asia
- 8.6 India
- 8.7 Australia
- 8.8 Rest of Asia-Pacific
9 Latin America
- 9.1 Latin America Contact Center AI Software Market Size by Country
- 9.2 Mexico
- 9.3 Brazil
- 9.4 Rest of Latin America
10 Middle East & Africa
- 10.1 Middle East & Africa Contact Center AI Software Market Size by Country
- 10.2 Turkey
- 10.3 Saudi Arabia
- 10.4 UAE
- 10.5 Rest of Middle East & Africa
11 Contact Center AI Software Market Dynamics
- 11.1 Industry Trends
- 11.2 Market Drivers
- 11.3 Market Challenges
- 11.4 Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
- 13.1 Methodology/Research Approach
- 13.1.1 Research Programs/Design
- 13.1.2 Market Size Estimation
- 13.1.3 Market Breakdown and Data Triangulation
- 13.2 Data Source
- 13.2.1 Secondary Sources
- 13.2.2 Primary Sources
- 13.3 Disclaimer
Summary:
Get latest Market Research Reports on COVID-19 Impact on Global Contact Center AI Software. Industry analysis & Market Report on COVID-19 Impact on Global Contact Center AI Software is a syndicated market report, published as COVID-19 Impact on Global Contact Center AI Software Market Report, History and Forecast 2015-2026, Breakdown Data by Companies, Key Regions, Types and Application. It is complete Research Study and Industry Analysis of COVID-19 Impact on Global Contact Center AI Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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