Report Detail
Global and United States Contact Center Workforce Optimization (WFO) Market Report & Forecast 2022-2028
- RnM4404478 |
- 21 March, 2022 |
- Global |
- 111 Pages |
- QYResearch |
- Service & Software
Summary:
Market Analysis and Insights: Global and United States Contact Center Workforce Optimization (WFO) Market
This report focuses on global and United States Contact Center Workforce Optimization (WFO) market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Contact Center Workforce Optimization (WFO) market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the forecast period 2022-2028. Fully considering the economic change by this health crisis, by Type, Cloud Based accounting for % of the Contact Center Workforce Optimization (WFO) global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While by Application, Small and Mid-sized Businesses was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
In United States the Contact Center Workforce Optimization (WFO) market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.
Global Contact Center Workforce Optimization (WFO) Scope and Market Size
Contact Center Workforce Optimization (WFO) market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Contact Center Workforce Optimization (WFO) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Contact Center Workforce Optimization (WFO) market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type, the Contact Center Workforce Optimization (WFO) market is segmented into
Cloud Based
On Premises
Segment by Application, the Contact Center Workforce Optimization (WFO) market is segmented into
Small and Mid-sized Businesses
Large Enterprises
Regional and Country-level Analysis
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
Competitive Landscape and Contact Center Workforce Optimization (WFO) Market Share Analysis
Contact Center Workforce Optimization (WFO) market competitive landscape provides details and data information by players. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2017-2022. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by players for the period 2017-2022. Details included are company description, major business, company total revenue and the sales, revenue generated in Contact Center Workforce Optimization (WFO) business, the date to enter into the Contact Center Workforce Optimization (WFO) market, Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022) & (US$ Million) introduction, recent developments, etc.
The major vendors covered:
8x8
ASC Technologies
LeadDesk
Alvaria
Avaya
Calabrio
DVSAnalytics
Eleveo
Enghouse Interactive
Envision
Five9
Genesys
Lifesize
Mitel
NICE
OnviSource
OpenText
Verint
Table of Contents
1 Study Coverage
- 1.1 Contact Center Workforce Optimization (WFO) Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022) & (US$ Million) Introduction
- 1.2 Global Contact Center Workforce Optimization (WFO) Outlook 2017 VS 2022 VS 2028
- 1.2.1 Global Contact Center Workforce Optimization (WFO) Market Size for the Year 2017-2028
- 1.2.2 Global Contact Center Workforce Optimization (WFO) Market Size for the Year 2017-2028
- 1.3 Contact Center Workforce Optimization (WFO) Market Size, United States VS Global, 2017 VS 2022 VS 2028
- 1.3.1 The Market Share of United States Contact Center Workforce Optimization (WFO) in Global, 2017 VS 2022 VS 2028
- 1.3.2 The Growth Rate of Contact Center Workforce Optimization (WFO) Market Size, United States VS Global, 2017 VS 2022 VS 2028
- 1.4 Contact Center Workforce Optimization (WFO) Market Dynamics
- 1.4.1 Contact Center Workforce Optimization (WFO) Industry Trends
- 1.4.2 Contact Center Workforce Optimization (WFO) Market Drivers
- 1.4.3 Contact Center Workforce Optimization (WFO) Market Challenges
- 1.4.4 Contact Center Workforce Optimization (WFO) Market Restraints
- 1.5 Study Objectives
- 1.6 Years Considered
2 Contact Center Workforce Optimization (WFO) by Type
- 2.1 Contact Center Workforce Optimization (WFO) Market Segment by Type
- 2.1.1 Cloud Based
- 2.1.2 On Premises
- 2.2 Global Contact Center Workforce Optimization (WFO) Market Size by Type (2017, 2022 & 2028)
- 2.3 Global Contact Center Workforce Optimization (WFO) Market Size by Type (2017-2028)
- 2.4 United States Contact Center Workforce Optimization (WFO) Market Size by Type (2017, 2022 & 2028)
- 2.5 United States Contact Center Workforce Optimization (WFO) Market Size by Type (2017-2028)
3 Contact Center Workforce Optimization (WFO) by Application
- 3.1 Contact Center Workforce Optimization (WFO) Market Segment by Application
- 3.1.1 Small and Mid-sized Businesses
- 3.1.2 Large Enterprises
- 3.2 Global Contact Center Workforce Optimization (WFO) Market Size by Application (2017, 2022 & 2028)
- 3.3 Global Contact Center Workforce Optimization (WFO) Market Size by Application (2017-2028)
- 3.4 United States Contact Center Workforce Optimization (WFO) Market Size by Application (2017, 2022 & 2028)
- 3.5 United States Contact Center Workforce Optimization (WFO) Market Size by Application (2017-2028)
4 Global Contact Center Workforce Optimization (WFO) Competitor Landscape by Company
- 4.1 Global Contact Center Workforce Optimization (WFO) Market Size by Company
- 4.1.1 Top Global Contact Center Workforce Optimization (WFO) Companies Ranked by Revenue (2021)
- 4.1.2 Global Contact Center Workforce Optimization (WFO) Revenue by Player (2017-2022)
- 4.2 Global Contact Center Workforce Optimization (WFO) Concentration Ratio (CR)
- 4.2.1 Contact Center Workforce Optimization (WFO) Market Concentration Ratio (CR) (2017-2022)
- 4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center Workforce Optimization (WFO) in 2021
- 4.2.3 Global Contact Center Workforce Optimization (WFO) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
- 4.3 Global Contact Center Workforce Optimization (WFO) Headquarters, Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022) & (US$ Million) Type
- 4.3.1 Global Contact Center Workforce Optimization (WFO) Headquarters and Area Served
- 4.3.2 Global Contact Center Workforce Optimization (WFO) Companies Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022) & (US$ Million) Type
- 4.3.3 Date of International Companies Enter into Contact Center Workforce Optimization (WFO) Market
- 4.4 Companies Mergers & Acquisitions, Expansion Plans
- 4.5 United States Contact Center Workforce Optimization (WFO) Market Size by Company
- 4.5.1 Top Contact Center Workforce Optimization (WFO) Players in United States, Ranked by Revenue (2021)
- 4.5.2 United States Contact Center Workforce Optimization (WFO) Revenue by Players (2020, 2021 & 2022)
5 Global Contact Center Workforce Optimization (WFO) Market Size by Region
- 5.1 Global Contact Center Workforce Optimization (WFO) Market Size by Region: 2017 VS 2022 VS 2028
- 5.2 Global Contact Center Workforce Optimization (WFO) Market Size by Region (2017-2028)
- 5.2.1 Global Contact Center Workforce Optimization (WFO) Market Size by Region: 2017-2022
- 5.2.2 Global Contact Center Workforce Optimization (WFO) Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
- 6.1 North America
- 6.1.1 North America Contact Center Workforce Optimization (WFO) Market Size YoY Growth 2017-2028
- 6.1.2 North America Contact Center Workforce Optimization (WFO) Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.1.3 United States
- 6.1.4 Canada
- 6.2 Asia-Pacific
- 6.2.1 Asia-Pacific Contact Center Workforce Optimization (WFO) Market Size YoY Growth 2017-2028
- 6.2.2 Asia-Pacific Contact Center Workforce Optimization (WFO) Market Facts & Figures by Region (2017, 2022 & 2028)
- 6.2.3 China
- 6.2.4 Japan
- 6.2.5 South Korea
- 6.2.6 India
- 6.2.7 Australia
- 6.2.8 China Taiwan
- 6.2.9 Indonesia
- 6.2.10 Thailand
- 6.2.11 Malaysia
- 6.3 Europe
- 6.3.1 Europe Contact Center Workforce Optimization (WFO) Market Size YoY Growth 2017-2028
- 6.3.2 Europe Contact Center Workforce Optimization (WFO) Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.3.3 Germany
- 6.3.4 France
- 6.3.5 U.K.
- 6.3.6 Italy
- 6.3.7 Russia
- 6.4 Latin America
- 6.4.1 Latin America Contact Center Workforce Optimization (WFO) Market Size YoY Growth 2017-2028
- 6.4.2 Latin America Contact Center Workforce Optimization (WFO) Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.4.3 Mexico
- 6.4.4 Brazil
- 6.4.5 Argentina
- 6.5 Middle East and Africa
- 6.5.1 Middle East and Africa Contact Center Workforce Optimization (WFO) Market Size YoY Growth 2017-2028
- 6.5.2 Middle East and Africa Contact Center Workforce Optimization (WFO) Market Facts & Figures by Country (2017, 2022 & 2028)
- 6.5.3 Turkey
- 6.5.4 Saudi Arabia
- 6.5.5 UAE
7 Company Profiles
- 7.1 8x8
- 7.1.1 8x8 Company Details
- 7.1.2 8x8 Business Overview
- 7.1.3 8x8 Contact Center Workforce Optimization (WFO) Introduction
- 7.1.4 8x8 Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.1.5 8x8 Recent Development
- 7.2 ASC Technologies
- 7.2.1 ASC Technologies Company Details
- 7.2.2 ASC Technologies Business Overview
- 7.2.3 ASC Technologies Contact Center Workforce Optimization (WFO) Introduction
- 7.2.4 ASC Technologies Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.2.5 ASC Technologies Recent Development
- 7.3 LeadDesk
- 7.3.1 LeadDesk Company Details
- 7.3.2 LeadDesk Business Overview
- 7.3.3 LeadDesk Contact Center Workforce Optimization (WFO) Introduction
- 7.3.4 LeadDesk Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.3.5 LeadDesk Recent Development
- 7.4 Alvaria
- 7.4.1 Alvaria Company Details
- 7.4.2 Alvaria Business Overview
- 7.4.3 Alvaria Contact Center Workforce Optimization (WFO) Introduction
- 7.4.4 Alvaria Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.4.5 Alvaria Recent Development
- 7.5 Avaya
- 7.5.1 Avaya Company Details
- 7.5.2 Avaya Business Overview
- 7.5.3 Avaya Contact Center Workforce Optimization (WFO) Introduction
- 7.5.4 Avaya Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.5.5 Avaya Recent Development
- 7.6 Calabrio
- 7.6.1 Calabrio Company Details
- 7.6.2 Calabrio Business Overview
- 7.6.3 Calabrio Contact Center Workforce Optimization (WFO) Introduction
- 7.6.4 Calabrio Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.6.5 Calabrio Recent Development
- 7.7 DVSAnalytics
- 7.7.1 DVSAnalytics Company Details
- 7.7.2 DVSAnalytics Business Overview
- 7.7.3 DVSAnalytics Contact Center Workforce Optimization (WFO) Introduction
- 7.7.4 DVSAnalytics Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.7.5 DVSAnalytics Recent Development
- 7.8 Eleveo
- 7.8.1 Eleveo Company Details
- 7.8.2 Eleveo Business Overview
- 7.8.3 Eleveo Contact Center Workforce Optimization (WFO) Introduction
- 7.8.4 Eleveo Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.8.5 Eleveo Recent Development
- 7.9 Enghouse Interactive
- 7.9.1 Enghouse Interactive Company Details
- 7.9.2 Enghouse Interactive Business Overview
- 7.9.3 Enghouse Interactive Contact Center Workforce Optimization (WFO) Introduction
- 7.9.4 Enghouse Interactive Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.9.5 Enghouse Interactive Recent Development
- 7.10 Envision
- 7.10.1 Envision Company Details
- 7.10.2 Envision Business Overview
- 7.10.3 Envision Contact Center Workforce Optimization (WFO) Introduction
- 7.10.4 Envision Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.10.5 Envision Recent Development
- 7.11 Five9
- 7.11.1 Five9 Company Details
- 7.11.2 Five9 Business Overview
- 7.11.3 Five9 Contact Center Workforce Optimization (WFO) Introduction
- 7.11.4 Five9 Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.11.5 Five9 Recent Development
- 7.12 Genesys
- 7.12.1 Genesys Company Details
- 7.12.2 Genesys Business Overview
- 7.12.3 Genesys Contact Center Workforce Optimization (WFO) Introduction
- 7.12.4 Genesys Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.12.5 Genesys Recent Development
- 7.13 Lifesize
- 7.13.1 Lifesize Company Details
- 7.13.2 Lifesize Business Overview
- 7.13.3 Lifesize Contact Center Workforce Optimization (WFO) Introduction
- 7.13.4 Lifesize Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.13.5 Lifesize Recent Development
- 7.14 Mitel
- 7.14.1 Mitel Company Details
- 7.14.2 Mitel Business Overview
- 7.14.3 Mitel Contact Center Workforce Optimization (WFO) Introduction
- 7.14.4 Mitel Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.14.5 Mitel Recent Development
- 7.15 NICE
- 7.15.1 NICE Company Details
- 7.15.2 NICE Business Overview
- 7.15.3 NICE Contact Center Workforce Optimization (WFO) Introduction
- 7.15.4 NICE Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.15.5 NICE Recent Development
- 7.16 OnviSource
- 7.16.1 OnviSource Company Details
- 7.16.2 OnviSource Business Overview
- 7.16.3 OnviSource Contact Center Workforce Optimization (WFO) Introduction
- 7.16.4 OnviSource Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.16.5 OnviSource Recent Development
- 7.17 OpenText
- 7.17.1 OpenText Company Details
- 7.17.2 OpenText Business Overview
- 7.17.3 OpenText Contact Center Workforce Optimization (WFO) Introduction
- 7.17.4 OpenText Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.17.5 OpenText Recent Development
- 7.18 Verint
- 7.18.1 Verint Company Details
- 7.18.2 Verint Business Overview
- 7.18.3 Verint Contact Center Workforce Optimization (WFO) Introduction
- 7.18.4 Verint Revenue in Contact Center Workforce Optimization (WFO) Business (2017-2022)
- 7.18.5 Verint Recent Development
8 Research Findings and Conclusion
9 Appendix
- 9.1 Research Methodology
- 9.1.1 Methodology/Research Approach
- 9.1.2 Data Source
- 9.2 Author Details
Summary:
Get latest Market Research Reports on Contact Center Workforce Optimization (WFO). Industry analysis & Market Report on Contact Center Workforce Optimization (WFO) is a syndicated market report, published as Global and United States Contact Center Workforce Optimization (WFO) Market Report & Forecast 2022-2028. It is complete Research Study and Industry Analysis of Contact Center Workforce Optimization (WFO) market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
REPORT YOU MIGHT BE INTERESTED
Related Reports
Reason to Buy
Reports and Markets
Contact Us
+1-352-353-0818 (US)Newsletter
KEEP UP TO DATE ON ALL THE LATEST REPORTS
