Global Contact Center Outsourcing Market Study 2016-2026, by Segment (Email Support, Chat Support, … …), by Market (BFSI, Retail, … …), by Company (IBM, HP, … …)

Table of Contents

CHAPTER 1 MARKET OVERVIEW

• 1.1 Market Definition and Segment
  • 1.1.1 Product Definition
  • 1.1.2 Product Type
  • 1.1.3 End-Use
  • 1.1.4 Marketing Channel
• 1.2 Major Regions
  • 1.2.1 Europe Market Size and Growth

Figure Europe Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Europe Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.2 America Market Size and Growth

Figure America Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure America Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.3 Asia Market Size and Growth

Figure Asia Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure AsiaContact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.4 Oceania Market Size and Growth

Figure Oceania Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Oceania Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

• 1.2.5 Africa Market Size and Growth

Figure Africa Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Africa Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

CHAPTER 2 GLOBAL MARKET SEGMENTATION

• 2.1 Global Production Overview

Table Global Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 2.2 Global Consumption Overview

Figure Global Contact Center Outsourcing Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 2.3 Global Production by Type

Table Global Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Figure Global Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

• 2.4 Global Consumption by End-Use

Table Global Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Global Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

• 2.5 Global Consumption by Region

Table Global Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 3 Europe MARKET SEGMENTATION

• 3.1 Europe Production Overview

Table Europe Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 3.2 Europe Consumption Overview

Figure Europe Contact Center Outsourcing Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 3.3 Europe Production by Type

Table Europe Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Figure Europe Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

• 3.4 Europe Consumption by End-Use

Table Europe Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Europe Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

• 3.5 Europe Consumption by Region

Table Europe Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 4 AMERICA MARKET SEGMENTATION

• 4.1 America Production Overview

Table America Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 4.2 America Consumption Overview

Figure America Contact Center Outsourcing Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 4.3 America Production by Type

Table America Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Figure America Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

• 4.4 America Consumption by End-Use

Table America Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Figure America Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

• 4.5 America Consumption by Region

Table America Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 5 ASIA MARKET SEGMENTATION

• 5.1 Asia Production Overview

Table Asia Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 5.2 Asia Consumption Overview

Figure Asia Contact Center Outsourcing Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 5.3 Asia Production by Type

Table Asia Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Figure Asia Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

• 5.4 Asia Consumption by End-Use

Table Asia Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Asia Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

• 5.5 Asia Consumption by Region

Table Asia Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 6 OCEANIA MARKET SEGMENTATION

• 6.1 Oceania Production Overview

Table Oceania Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 6.2 Oceania Consumption Overview

Figure Oceania Contact Center Outsourcing Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 6.3 Oceania Production by Type

Table Oceania Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Figure Oceania Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

• 6.4 Oceania Consumption by End-Use

Table Oceania Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Oceania Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

• 6.5 Oceania Consumption by Region

Table Oceania Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 7 AFRICA MARKET SEGMENTATION

• 7.1 Africa Production Overview

Table Africa Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

• 7.2 Africa Consumption Overview

Figure Africa Contact Center Outsourcing Consumption Value (Million USD) and Growth Rate List, 2015-2020

• 7.3 Africa Production by Type

Table Africa Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Figure Africa Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

• 7.4 Africa Consumption by End-Use

Table Africa Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Figure Africa Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

• 7.5 Africa Consumption by Region

Table Africa Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

CHAPTER 8 GLOBAL MARKET FORECAST

• 8.1 Global Contact Center Outsourcing Production Forecast

Figure Global Contact Center Outsourcing Revenue and Growth Rate Forecast 2020E-2025F (Million USD)

• 8.2 Global Contact Center Outsourcing Forecast by Type

Table Global Contact Center Outsourcing Revenue by Type, 2020E-2025F (Million USD)

Figure Global Contact Center Outsourcing Revenue Share by Type in 2025 (Million USD)

• 8.3 Global Contact Center Outsourcing Forecast by End-Use (2020E-2025F)

Table Global Contact Center Outsourcing Consumption Value by End-Use, 2020E-2025F (Million USD)

Figure Global Contact Center Outsourcing Consumption Value Share by End-Use in 2025 (Million USD)

• 8.4 Global Contact Center Outsourcing Forecast by Region (2020E-2025F)

Table Global Contact Center Outsourcing Consumption Value by Region, 2020E-2025F (Million USD)

Figure Global Contact Center Outsourcing Consumption Value Share by Region in 2025 (Million USD)

CHAPTER 9 GLOBAL MAJOR COMPANIES LIST

• 9.1 IBM
  • 9.1.1 IBM Profile

Table IBM Overview List

• 9.1.2 IBM Products & Services
• 9.1.3 IBM Company Dynamics & News
• 9.1.4 IBM Business Operation Conditions

Table Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.2 HP
  • 9.2.1 HP Profile

Table HP Overview List

• 9.2.2 HP Products & Services
• 9.2.3 HP Company Dynamics & News
• 9.2.4 HP Business Operation Conditions

Table Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.3 Sitel
  • 9.3.1 Sitel Profile

Table Sitel Overview List

• 9.3.2 Sitel Products & Services
• 9.3.3 Sitel Company Dynamics & News
• 9.3.4 Sitel Business Operation Conditions

Table Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.4 Teleperformance
  • 9.4.1 Teleperformance Profile

Table Teleperformance Overview List

• 9.4.2 Teleperformance Products & Services
• 9.4.3 Teleperformance Company Dynamics & News
• 9.4.4 Teleperformance Business Operation Conditions

Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.5 Xerox Corporation
  • 9.5.1 Xerox Corporation Profile

Table Xerox Corporation Overview List

• 9.5.2 Xerox Corporation Products & Services
• 9.5.3 Xerox Corporation Company Dynamics & News
• 9.5.4 Xerox Corporation Business Operation Conditions

Table Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.6 CGS Inc
  • 9.6.1 CGS Inc Profile

Table CGS Inc Overview List

• 9.6.2 CGS Inc Products & Services
• 9.6.3 CGS Inc Company Dynamics & News
• 9.6.4 CGS Inc Business Operation Conditions

Table Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.7 HGS
  • 9.7.1 HGS Profile

Table HGS Overview List

• 9.7.2 HGS Products & Services
• 9.7.3 HGS Company Dynamics & News
• 9.7.4 HGS Business Operation Conditions

Table Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.8 Datamark, Inc
  • 9.8.1 Datamark, Inc Profile

Table Datamark, Inc Overview List

• 9.8.2 Datamark, Inc Products & Services
• 9.8.3 Datamark, Inc Company Dynamics & News
• 9.8.4 Datamark, Inc Business Operation Conditions

Table Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.9 Infinit Contact
  • 9.9.1 Infinit Contact Profile

Table Infinit Contact Overview List

• 9.9.2 Infinit Contact Products & Services
• 9.9.3 Infinit Contact Company Dynamics & News
• 9.9.4 Infinit Contact Business Operation Conditions

Table Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.10 Five9
  • 9.10.1 Five9 Profile

Table Five9 Overview List

• 9.10.2 Five9 Products & Services
• 9.10.3 Five9 Company Dynamics & News
• 9.10.4 Five9 Business Operation Conditions

Table Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.11 VADS
  • 9.11.1 VADS Profile

Table VADS Overview List

• 9.11.2 VADS Products & Services
• 9.11.3 VADS Company Dynamics & News
• 9.11.4 VADS Business Operation Conditions

Table Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.12 Alorica
  • 9.12.1 Alorica Profile

Table Alorica Overview List

• 9.12.2 Alorica Products & Services
• 9.12.3 Alorica Company Dynamics & News
• 9.12.4 Alorica Business Operation Conditions

Table Business Operation of Alorica (Sales Revenue, Cost, Gross Margin)

• 9.13 Invensis
  • 9.13.1 Invensis Profile

Table Invensis Overview List

• 9.13.2 Invensis Products & Services
• 9.13.3 Invensis Company Dynamics & News
• 9.13.4 Invensis Business Operation Conditions

Table Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

• 9.14 Transcosmos
  • 9.14.1 Transcosmos Profile

Table Transcosmos Overview List

• 9.14.2 Transcosmos Products & Services
• 9.14.3 Transcosmos Company Dynamics & News
• 9.14.4 Transcosmos Business Operation Conditions

Table Business Operation of Transcosmos (Sales Revenue, Cost, Gross Margin)

PART 10 MARKET COMPETITION

• 10.1 Key Company Market Share

Table Global Contact Center Outsourcing Sales Revenue 2015-2020E, by Companies, in USD Million

Table Global Contact Center Outsourcing Sales Revenue Share, 2015-2020E, by Companies, in USD

• 10.2 Regional Market Concentration

Figure Europe Contact Center Outsourcing Market Concentration Ratio in 2020E

Figure America Contact Center Outsourcing Market Concentration Ratio in 2020E

Figure Asia Contact Center Outsourcing Market Concentration Ratio in 2020E

Figure Oceania Contact Center Outsourcing Market Concentration Ratio in 2020E

Figure Africa Contact Center Outsourcing Market Concentration Ratio in 2020E

PART 11 CORONAVIRUS IMPACT ON Contact Center Outsourcing INDUSTRY

• 11.1 Impact on Industry Upstream
• 11.2 Impact on Industry Downstream
• 11.3 Impact on Industry Channels
• 11.4 Impact on Industry Competition
• 11.5 Impact on Industry Obtain Employment

PART 12 Contact Center Outsourcing INDUSTRY SUMMARY & CONCLUSION

List of Table

Table Global Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Table Global Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Table Global Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

Table Europe Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Europe Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Table Europe Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Table Europe Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

Table America Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table America Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Table America Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Table America Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

Table Asia Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Asia Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Table Asia Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Table Asia Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

Table Oceania Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Oceania Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Table Oceania Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Table Oceania Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

Table Africa Contact Center Outsourcing Revenue (Million USD), Cost (Million USD) and Gross Margin (%) List, 2015-2020

Table Africa Contact Center Outsourcing Revenue by Type, 2015-2020 (Million USD)

Table Africa Contact Center Outsourcing Consumption Value by End-Use, 2015-2020 (Million USD)

Table Africa Contact Center Outsourcing Consumption Value by Region, 2015-2020 (Million USD)

Table Global Contact Center Outsourcing Revenue by Type, 2020E-2025F (Million USD)

Table Global Contact Center Outsourcing Consumption Value by End-Use, 2020E-2025F (Million USD)

Table Global Contact Center Outsourcing Consumption Value by Region, 2020E-2025F (Million USD)

Table IBM Overview List

Table Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table HP Overview List

Table Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Sitel Overview List

Table Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Teleperformance Overview List

Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Xerox Corporation Overview List

Table Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table CGS Inc Overview List

Table Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table HGS Overview List

Table Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Datamark, Inc Overview List

Table Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Infinit Contact Overview List

Table Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Five9 Overview List

Table Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table VADS Overview List

Table Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Alorica Overview List

Table Business Operation of Alorica (Sales Revenue, Cost, Gross Margin)

Table Invensis Overview List

Table Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

Table Transcosmos Overview List

Table Business Operation of Transcosmos (Sales Revenue, Cost, Gross Margin)

Table Global Contact Center Outsourcing Sales Revenue 2015-2020E, by Companies, in USD Million

Table Global Contact Center Outsourcing Sales Revenue Share, 2015-2020E, by Companies, in USD

List of Figure

Figure Europe Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Europe Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure America Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure America Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Asia Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure AsiaContact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Oceania Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Oceania Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Africa Contact Center Outsourcing Market Size and Growth Rate, 2015E-2020F (Million USD)

Figure Africa Contact Center Outsourcing Market Forecast and Growth Rate, 2020E-2025F (Million USD)

Figure Global Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

Figure Global Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

Figure Europe Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

Figure Europe Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

Figure America Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

Figure America Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

Figure Asia Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

Figure Asia Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

Figure Oceania Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

Figure Oceania Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

Figure Africa Contact Center Outsourcing Revenue Share by Type in 2020 (Million USD)

Figure Africa Contact Center Outsourcing Consumption Value Share by End-Use in 2020 (Million USD)

Figure Global Contact Center Outsourcing Revenue and Growth Rate Forecast 2020E-2025F (Million USD)

Figure Global Contact Center Outsourcing Revenue Share by Type in 2025 (Million USD)

Figure Global Contact Center Outsourcing Consumption Value Share by End-Use in 2025 (Million USD)

Figure Global Contact Center Outsourcing Consumption Value Share by Region in 2025 (Million USD)