Global and China Contact Center Outsourcing Market Size, Status and Forecast 2020-2026

1 Report Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Contact Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
  • 1.2.2 Email Support
  • 1.2.3 Chat Support
  • 1.2.4 Voice Over IP (VoIP)
  • 1.2.5 Website Support
  • 1.2.6 Others
• 1.3 Market by Application
  • 1.3.1 Global Contact Center Outsourcing Market Share by Application: 2020 VS 2026
  • 1.3.2 BFSI
  • 1.3.3 Retail
  • 1.3.4 Government
  • 1.3.5 IT & Telecommunication
  • 1.3.6 Defense Aerospace & Intelligence
  • 1.3.7 Manufacturing
  • 1.3.8 Others
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Contact Center Outsourcing Market Perspective (2015-2026)
• 2.2 Global Contact Center Outsourcing Growth Trends by Regions
  • 2.2.1 Contact Center Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 Contact Center Outsourcing Historic Market Share by Regions (2015-2020)
  • 2.2.3 Contact Center Outsourcing Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Contact Center Outsourcing Players by Market Size
  • 3.1.1 Global Top Contact Center Outsourcing Players by Revenue (2015-2020)
  • 3.1.2 Global Contact Center Outsourcing Revenue Market Share by Players (2015-2020)
• 3.2 Global Contact Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.3 Players Covered: Ranking by Contact Center Outsourcing Revenue
• 3.4 Global Contact Center Outsourcing Market Concentration Ratio
  • 3.4.1 Global Contact Center Outsourcing Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Contact Center Outsourcing Revenue in 2019
• 3.5 Key Players Contact Center Outsourcing Area Served
• 3.6 Key Players Contact Center Outsourcing Product Solution and Service
• 3.7 Date of Enter into Contact Center Outsourcing Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center Outsourcing Breakdown Data by Type (2015-2026)

• 4.1 Global Contact Center Outsourcing Historic Market Size by Type (2015-2020)
• 4.2 Global Contact Center Outsourcing Forecasted Market Size by Type (2021-2026)

5 Contact Center Outsourcing Breakdown Data by Application (2015-2026)

• 5.1 Global Contact Center Outsourcing Historic Market Size by Application (2015-2020)
• 5.2 Global Contact Center Outsourcing Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America Contact Center Outsourcing Market Size (2015-2026)
• 6.2 North America Contact Center Outsourcing Market Size by Type (2015-2020)
• 6.3 North America Contact Center Outsourcing Market Size by Application (2015-2020)
• 6.4 North America Contact Center Outsourcing Market Size by Country (2015-2020)
  • 6.4.1 United States
  • 6.4.2 Canada

7 Europe

• 7.1 Europe Contact Center Outsourcing Market Size (2015-2026)
• 7.2 Europe Contact Center Outsourcing Market Size by Type (2015-2020)
• 7.3 Europe Contact Center Outsourcing Market Size by Application (2015-2020)
• 7.4 Europe Contact Center Outsourcing Market Size by Country (2015-2020)
  • 7.4.1 Germany
  • 7.4.2 France
  • 7.4.3 U.K.
  • 7.4.4 Italy
  • 7.4.5 Russia
  • 7.4.6 Nordic
  • 7.4.7 Rest of Europe

8 China

• 8.1 China Contact Center Outsourcing Market Size (2015-2026)
• 8.2 China Contact Center Outsourcing Market Size by Type (2015-2020)
• 8.3 China Contact Center Outsourcing Market Size by Application (2015-2020)
• 8.4 China Contact Center Outsourcing Market Size by Region (2015-2020)
  • 8.4.1 China
  • 8.4.2 Japan
  • 8.4.3 South Korea
  • 8.4.4 Southeast Asia
  • 8.4.5 India
  • 8.4.6 Australia
  • 8.4.7 Rest of Asia-Pacific

9 Japan

• 9.1 Japan Contact Center Outsourcing Market Size (2015-2026)
• 9.2 Japan Contact Center Outsourcing Market Size by Type (2015-2020)
• 9.3 Japan Contact Center Outsourcing Market Size by Application (2015-2020)
• 9.4 Japan Contact Center Outsourcing Market Size by Country (2015-2020)
  • 9.4.1 Mexico
  • 9.4.2 Brazil

10 Southeast Asia

• 10.1 Southeast Asia Contact Center Outsourcing Market Size (2015-2026)
• 10.2 Southeast Asia Contact Center Outsourcing Market Size by Type (2015-2020)
• 10.3 Southeast Asia Contact Center Outsourcing Market Size by Application (2015-2020)
• 10.4 Southeast Asia Contact Center Outsourcing Market Size by Country (2015-2020)
  • 10.4.1 Turkey
  • 10.4.2 Saudi Arabia
  • 10.4.3 UAE
  • 10.4.4 Rest of Middle East & Africa

11 Key Players Profiles

• 11.1 IBM
  • 11.1.1 IBM Company Details
  • 11.1.2 IBM Business Overview
  • 11.1.3 IBM Contact Center Outsourcing Introduction
  • 11.1.4 IBM Revenue in Contact Center Outsourcing Business (2015-2020))
  • 11.1.5 IBM Recent Development
• 11.2 HP
  • 11.2.1 HP Company Details
  • 11.2.2 HP Business Overview
  • 11.2.3 HP Contact Center Outsourcing Introduction
  • 11.2.4 HP Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.2.5 HP Recent Development
• 11.3 Sitel
  • 11.3.1 Sitel Company Details
  • 11.3.2 Sitel Business Overview
  • 11.3.3 Sitel Contact Center Outsourcing Introduction
  • 11.3.4 Sitel Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.3.5 Sitel Recent Development
• 11.4 Teleperformance
  • 11.4.1 Teleperformance Company Details
  • 11.4.2 Teleperformance Business Overview
  • 11.4.3 Teleperformance Contact Center Outsourcing Introduction
  • 11.4.4 Teleperformance Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.4.5 Teleperformance Recent Development
• 11.5 Xerox Corporation
  • 11.5.1 Xerox Corporation Company Details
  • 11.5.2 Xerox Corporation Business Overview
  • 11.5.3 Xerox Corporation Contact Center Outsourcing Introduction
  • 11.5.4 Xerox Corporation Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.5.5 Xerox Corporation Recent Development
• 11.6 CGS Inc
  • 11.6.1 CGS Inc Company Details
  • 11.6.2 CGS Inc Business Overview
  • 11.6.3 CGS Inc Contact Center Outsourcing Introduction
  • 11.6.4 CGS Inc Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.6.5 CGS Inc Recent Development
• 11.7 HGS
  • 11.7.1 HGS Company Details
  • 11.7.2 HGS Business Overview
  • 11.7.3 HGS Contact Center Outsourcing Introduction
  • 11.7.4 HGS Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.7.5 HGS Recent Development
• 11.8 Datamark, Inc
  • 11.8.1 Datamark, Inc Company Details
  • 11.8.2 Datamark, Inc Business Overview
  • 11.8.3 Datamark, Inc Contact Center Outsourcing Introduction
  • 11.8.4 Datamark, Inc Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.8.5 Datamark, Inc Recent Development
• 11.9 Infinit Contact
  • 11.9.1 Infinit Contact Company Details
  • 11.9.2 Infinit Contact Business Overview
  • 11.9.3 Infinit Contact Contact Center Outsourcing Introduction
  • 11.9.4 Infinit Contact Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.9.5 Infinit Contact Recent Development
• 11.10 Five9
  • 11.10.1 Five9 Company Details
  • 11.10.2 Five9 Business Overview
  • 11.10.3 Five9 Contact Center Outsourcing Introduction
  • 11.10.4 Five9 Revenue in Contact Center Outsourcing Business (2015-2020)
  • 11.10.5 Five9 Recent Development
• 11.11 VADS
  • 10.11.1 VADS Company Details
  • 10.11.2 VADS Business Overview
  • 10.11.3 VADS Contact Center Outsourcing Introduction
  • 10.11.4 VADS Revenue in Contact Center Outsourcing Business (2015-2020)
  • 10.11.5 VADS Recent Development
• 11.12 Alorica
  • 10.12.1 Alorica Company Details
  • 10.12.2 Alorica Business Overview
  • 10.12.3 Alorica Contact Center Outsourcing Introduction
  • 10.12.4 Alorica Revenue in Contact Center Outsourcing Business (2015-2020)
  • 10.12.5 Alorica Recent Development
• 11.13 Invensis
  • 10.13.1 Invensis Company Details
  • 10.13.2 Invensis Business Overview
  • 10.13.3 Invensis Contact Center Outsourcing Introduction
  • 10.13.4 Invensis Revenue in Contact Center Outsourcing Business (2015-2020)
  • 10.13.5 Invensis Recent Development
• 11.14 Transcosmos
  • 10.14.1 Transcosmos Company Details
  • 10.14.2 Transcosmos Business Overview
  • 10.14.3 Transcosmos Contact Center Outsourcing Introduction
  • 10.14.4 Transcosmos Revenue in Contact Center Outsourcing Business (2015-2020)
  • 10.14.5 Transcosmos Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Disclaimer