Global Contact Center Outsourcing Market Data Survey Report 2013-2025

Table of Contents

1 Global Market Overview

• 1.1 Scope of Statistics
  • 1.1.1 Scope of Products
  • 1.1.2 Scope of Manufacturers
  • 1.1.3 Scope of Application
  • 1.1.4 Scope of Type
  • 1.1.5 Scope of Regions/Countries
• 1.2 Global Market Size

2 Regional Market

• 2.1 Regional Production
• 2.2 Regional Demand
• 2.3 Regional Trade

3 Key Manufacturers

• 3.1 IBM
  • 3.1.1 Company Information
  • 3.1.2 Product & Services
  • 3.1.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.1.4 Recent Development
• 3.2 HP
  • 3.2.1 Company Information
  • 3.2.2 Product & Services
  • 3.2.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.2.4 Recent Development
• 3.3 Sitel
  • 3.3.1 Company Information
  • 3.3.2 Product & Services
  • 3.3.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.3.4 Recent Development
• 3.4 Teleperformance
  • 3.4.1 Company Information
  • 3.4.2 Product & Services
  • 3.4.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.4.4 Recent Development
• 3.5 Xerox Corporation
  • 3.5.1 Company Information
  • 3.5.2 Product & Services
  • 3.5.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.5.4 Recent Development
• 3.6 CGS Inc
  • 3.6.1 Company Information
  • 3.6.2 Product & Services
  • 3.6.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.6.4 Recent Development
• 3.7 HGS
  • 3.7.1 Company Information
  • 3.7.2 Product & Services
  • 3.7.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.7.4 Recent Development
• 3.8 Datamark, Inc
  • 3.8.1 Company Information
  • 3.8.2 Product & Services
  • 3.8.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.8.4 Recent Development
• 3.9 Infinit Contact
  • 3.9.1 Company Information
  • 3.9.2 Product & Services
  • 3.9.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.9.4 Recent Development
• 3.10 Five9
  • 3.10.1 Company Information
  • 3.10.2 Product & Services
  • 3.10.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.10.4 Recent Development
• 3.11 VADS
  • 3.11.1 Company Information
  • 3.11.2 Product & Services
  • 3.11.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.11.4 Recent Development
• 3.12 Alorica
  • 3.12.1 Company Information
  • 3.12.2 Product & Services
  • 3.12.3 Business Data (Sales Revenue, Cost and Margin)
  • 3.12.4 Recent Development
• 3.13 Invensis
  • 3.13.1 Company Information
  • 3.13.2 Product & Services
  • 3.13.3 Business Data (Sales Revenue, Cost and Margin)
• 3.14 Transcosmos
  • 3.14.1 Company Information
  • 3.14.2 Product & Services
  • 3.14.3 Business Data (Sales Revenue, Cost and Margin)

4 Major Application

• 4.1 BFSI
  • 4.1.1 Overview
  • 4.1.2 BFSI Market Size and Forecast
• 4.2 Retail
  • 4.2.1 Overview
  • 4.2.2 Retail Market Size and Forecast
• 4.3 Government
  • 4.3.1 Overview
  • 4.3.2 Government Market Size and Forecast
• 4.4 IT & Telecommunication
  • 4.4.1 Overview
  • 4.4.2 IT & Telecommunication Market Size and Forecast
• 4.5 Defense Aerospace & Intelligence
  • 4.5.1 Overview
  • 4.5.2 Defense Aerospace & Intelligence Market Size and Forecast
• 4.6 Manufacturing
  • 4.6.1 Overview
  • 4.6.2 Manufacturing Market Size and Forecast
• 4.7 Others
  • 4.7.1 Overview
  • 4.7.2 Others Market Size and Forecast

5 Market by Type

5.By Email Support

• 5.1 Email Support
  • 5.1.1 Overview
  • 5.1.2 Email Support Market Size and Forecast
• 5.2 Chat Support
  • 5.2.1 Overview
  • 5.2.2 Chat Support Market Size and Forecast
• 5.3 Voice Over IP (VoIP)
  • 5.3.1 Overview
  • 5.3.2 Voice Over IP (VoIP) Market Size and Forecast
• 5.4 Website Support
  • 5.4.1 Overview
  • 5.4.2 Website Support Market Size and Forecast
• 5.5 Others
  • 5.5.1 Overview
  • 5.5.2 Others Market Size and Forecast

6 Conclusion