Global Contact Center as a Service Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Table of Contents

1 Contact Center as a Service Market Overview

• 1.1 Product Overview and Scope of Contact Center as a Service
• 1.2 Classification of Contact Center as a Service by Types
  • 1.2.1 Global Contact Center as a Service Revenue Comparison by Types (2019-2024)
  • 1.2.2 Global Contact Center as a Service Revenue Market Share by Types in 2018
  • 1.2.3 Onshore Outsourcing
  • 1.2.4 Offshore Outsourcing
• 1.3 Global Contact Center as a Service Market by Application
  • 1.3.1 Global Contact Center as a Service Market Size and Market Share Comparison by Applications (2014-2024)
  • 1.3.2 Telecom & IT
  • 1.3.3 BFSI
  • 1.3.4 Healthcare & Life Sciences
  • 1.3.5 Government & Public
  • 1.3.6 Retail & Consumer Goods
  • 1.3.7 Others
• 1.4 Global Contact Center as a Service Market by Regions
  • 1.4.1 Global Contact Center as a Service Market Size (Million USD) Comparison by Regions (2014-2024)
  • 1.4.1 North America (USA, Canada and Mexico) Contact Center as a Service Status and Prospect (2014-2024)
  • 1.4.2 Europe (Germany, France, UK, Russia and Italy) Contact Center as a Service Status and Prospect (2014-2024)
  • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Contact Center as a Service Status and Prospect (2014-2024)
  • 1.4.4 South America (Brazil, Argentina, Colombia) Contact Center as a Service Status and Prospect (2014-2024)
  • 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Contact Center as a Service Status and Prospect (2014-2024)
• 1.5 Global Market Size of Contact Center as a Service (2014-2024)

2 Manufacturers Profiles

• 2.1 Five9
  • 2.1.1 Business Overview
  • 2.1.2 Contact Center as a Service Type and Applications
    • 2.1.2.1 Product A
    • 2.1.2.2 Product B
  • 2.1.3 Five9 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.2 inContact
  • 2.2.1 Business Overview
  • 2.2.2 Contact Center as a Service Type and Applications
    • 2.2.2.1 Product A
    • 2.2.2.2 Product B
  • 2.2.3 inContact Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.3 Talkdesk
  • 2.3.1 Business Overview
  • 2.3.2 Contact Center as a Service Type and Applications
    • 2.3.2.1 Product A
    • 2.3.2.2 Product B
  • 2.3.3 Talkdesk Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.4 Genesys
  • 2.4.1 Business Overview
  • 2.4.2 Contact Center as a Service Type and Applications
    • 2.4.2.1 Product A
    • 2.4.2.2 Product B
  • 2.4.3 Genesys Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.5 8x8
  • 2.5.1 Business Overview
  • 2.5.2 Contact Center as a Service Type and Applications
    • 2.5.2.1 Product A
    • 2.5.2.2 Product B
  • 2.5.3 8x8 Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.6 NewVoiceMedia
  • 2.6.1 Business Overview
  • 2.6.2 Contact Center as a Service Type and Applications
    • 2.6.2.1 Product A
    • 2.6.2.2 Product B
  • 2.6.3 NewVoiceMedia Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.7 Serenova
  • 2.7.1 Business Overview
  • 2.7.2 Contact Center as a Service Type and Applications
    • 2.7.2.1 Product A
    • 2.7.2.2 Product B
  • 2.7.3 Serenova Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.8 Connect First
  • 2.8.1 Business Overview
  • 2.8.2 Contact Center as a Service Type and Applications
    • 2.8.2.1 Product A
    • 2.8.2.2 Product B
  • 2.8.3 Connect First Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.9 Noble Systems
  • 2.9.1 Business Overview
  • 2.9.2 Contact Center as a Service Type and Applications
    • 2.9.2.1 Product A
    • 2.9.2.2 Product B
  • 2.9.3 Noble Systems Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.10 Cisco (BroadSoft)
  • 2.10.1 Business Overview
  • 2.10.2 Contact Center as a Service Type and Applications
    • 2.10.2.1 Product A
    • 2.10.2.2 Product B
  • 2.10.3 Cisco (BroadSoft) Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.11 Evolve IP
  • 2.11.1 Business Overview
  • 2.11.2 Contact Center as a Service Type and Applications
    • 2.11.2.1 Product A
    • 2.11.2.2 Product B
  • 2.11.3 Evolve IP Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.12 Nuance
  • 2.12.1 Business Overview
  • 2.12.2 Contact Center as a Service Type and Applications
    • 2.12.2.1 Product A
    • 2.12.2.2 Product B
  • 2.12.3 Nuance Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.13 Talkdesk
  • 2.13.1 Business Overview
  • 2.13.2 Contact Center as a Service Type and Applications
    • 2.13.2.1 Product A
    • 2.13.2.2 Product B
  • 2.13.3 Talkdesk Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.14 Genesys
  • 2.14.1 Business Overview
  • 2.14.2 Contact Center as a Service Type and Applications
    • 2.14.2.1 Product A
    • 2.14.2.2 Product B
  • 2.14.3 Genesys Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.15 NewVoiceMedia
  • 2.15.1 Business Overview
  • 2.15.2 Contact Center as a Service Type and Applications
    • 2.15.2.1 Product A
    • 2.15.2.2 Product B
  • 2.15.3 NewVoiceMedia Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.16 Content Guru
  • 2.16.1 Business Overview
  • 2.16.2 Contact Center as a Service Type and Applications
    • 2.16.2.1 Product A
    • 2.16.2.2 Product B
  • 2.16.3 Content Guru Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.17 Puzzel (Intelecom)
  • 2.17.1 Business Overview
  • 2.17.2 Contact Center as a Service Type and Applications
    • 2.17.2.1 Product A
    • 2.17.2.2 Product B
  • 2.17.3 Puzzel (Intelecom) Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.18 Orange Business
  • 2.18.1 Business Overview
  • 2.18.2 Contact Center as a Service Type and Applications
    • 2.18.2.1 Product A
    • 2.18.2.2 Product B
  • 2.18.3 Orange Business Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.19 Services
  • 2.19.1 Business Overview
  • 2.19.2 Contact Center as a Service Type and Applications
    • 2.19.2.1 Product A
    • 2.19.2.2 Product B
  • 2.19.3 Services Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.20 Capgemini
  • 2.20.1 Business Overview
  • 2.20.2 Contact Center as a Service Type and Applications
    • 2.20.2.1 Product A
    • 2.20.2.2 Product B
  • 2.20.3 Capgemini Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)
• 2.21 BT
  • 2.21.1 Business Overview
  • 2.2.2 Contact Center as a Service Type and Applications
    • 2.21.2.1 Product A
    • 2.21.2.2 Product B
  • 2.21.3 BT Contact Center as a Service Revenue, Gross Margin and Market Share (2017-2018)

3 Global Contact Center as a Service Market Competition, by Players

• 3.1 Global Contact Center as a Service Revenue and Share by Players (2014-2019)
• 3.2 Market Concentration Rate
  • 3.2.1 Top 5 Contact Center as a Service Players Market Share
  • 3.2.2 Top 10 Contact Center as a Service Players Market Share
• 3.3 Market Competition Trend

4 Global Contact Center as a Service Market Size by Regions

• 4.1 Global Contact Center as a Service Revenue and Market Share by Regions
• 4.2 North America Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 4.3 Europe Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 4.4 Asia-Pacific Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 4.5 South America Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 4.6 Middle East and Africa Contact Center as a Service Revenue and Growth Rate (2014-2019)

5 North America Contact Center as a Service Revenue by Countries

• 5.1 North America Contact Center as a Service Revenue by Countries (2014-2019)
• 5.2 USA Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 5.3 Canada Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 5.4 Mexico Contact Center as a Service Revenue and Growth Rate (2014-2019)

6 Europe Contact Center as a Service Revenue by Countries

• 6.1 Europe Contact Center as a Service Revenue by Countries (2014-2019)
• 6.2 Germany Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 6.3 UK Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 6.4 France Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 6.5 Russia Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 6.6 Italy Contact Center as a Service Revenue and Growth Rate (2014-2019)

7 Asia-Pacific Contact Center as a Service Revenue by Countries

• 7.1 Asia-Pacific Contact Center as a Service Revenue by Countries (2014-2019)
• 7.2 China Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 7.3 Japan Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 7.4 Korea Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 7.5 India Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 7.6 Southeast Asia Contact Center as a Service Revenue and Growth Rate (2014-2019)

8 South America Contact Center as a Service Revenue by Countries

• 8.1 South America Contact Center as a Service Revenue by Countries (2014-2019)
• 8.2 Brazil Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 8.3 Argentina Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 8.4 Colombia Contact Center as a Service Revenue and Growth Rate (2014-2019)

9 Middle East and Africa Revenue Contact Center as a Service by Countries

• 9.1 Middle East and Africa Contact Center as a Service Revenue by Countries (2014-2019)
• 9.2 Saudi Arabia Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 9.3 UAE Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 9.4 Egypt Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 9.5 Nigeria Contact Center as a Service Revenue and Growth Rate (2014-2019)
• 9.6 South Africa Contact Center as a Service Revenue and Growth Rate (2014-2019)

10 Global Contact Center as a Service Market Segment by Type

• 10.1 Global Contact Center as a Service Revenue and Market Share by Type (2014-2019)
• 10.2 Global Contact Center as a Service Market Forecast by Type (2019-2024)
• 10.3 Onshore Outsourcing Revenue Growth Rate (2014-2024)
• 10.4 Offshore Outsourcing Revenue Growth Rate (2014-2024)

11 Global Contact Center as a Service Market Segment by Application

• 11.1 Global Contact Center as a Service Revenue Market Share by Application (2014-2019)
• 11.2 Contact Center as a Service Market Forecast by Application (2019-2024)
• 11.3 Telecom & IT Revenue Growth (2014-2019)
• 11.4 BFSI Revenue Growth (2014-2019)
• 11.5 Healthcare & Life Sciences Revenue Growth (2014-2019)
• 11.6 Government & Public Revenue Growth (2014-2019)
• 11.7 Retail & Consumer Goods Revenue Growth (2014-2019)
• 11.8 Others Revenue Growth (2014-2019)

12 Global Contact Center as a Service Market Size Forecast (2019-2024)

• 12.1 Global Contact Center as a Service Market Size Forecast (2019-2024)
• 12.2 Global Contact Center as a Service Market Forecast by Regions (2019-2024)
• 12.3 North America Contact Center as a Service Revenue Market Forecast (2019-2024)
• 12.4 Europe Contact Center as a Service Revenue Market Forecast (2019-2024)
• 12.5 Asia-Pacific Contact Center as a Service Revenue Market Forecast (2019-2024)
• 12.6 South America Contact Center as a Service Revenue Market Forecast (2019-2024)
• 12.7 Middle East and Africa Contact Center as a Service Revenue Market Forecast (2019-2024)

13 Research Findings and Conclusion

14 Appendix

• 14.1 Methodology