Global Contact and Call Centre Outsourcing Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Table of Contents

1 Contact and Call Centre Outsourcing Market Overview

• 1.1 Product Overview and Scope of Contact and Call Centre Outsourcing
• 1.2 Classification of Contact and Call Centre Outsourcing by Types
  • 1.2.1 Global Contact and Call Centre Outsourcing Revenue Comparison by Types (2019-2024)
  • 1.2.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Types in 2018
  • 1.2.3 On-Premise Type
  • 1.2.4 Cloud-based Type
• 1.3 Global Contact and Call Centre Outsourcing Market by Application
  • 1.3.1 Global Contact and Call Centre Outsourcing Market Size and Market Share Comparison by Applications (2014-2024)
  • 1.3.2 BFSI
  • 1.3.3 Retail
  • 1.3.4 Government and Public Sector
  • 1.3.5 IT & Telecommunication
  • 1.3.6 Healthcare and Life Sciences
  • 1.3.7 Manufacturing
  • 1.3.8 Others
• 1.4 Global Contact and Call Centre Outsourcing Market by Regions
  • 1.4.1 Global Contact and Call Centre Outsourcing Market Size (Million USD) Comparison by Regions (2014-2024)
  • 1.4.1 North America (USA, Canada and Mexico) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
  • 1.4.2 Europe (Germany, France, UK, Russia and Italy) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
  • 1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
  • 1.4.4 South America (Brazil, Argentina, Colombia) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
  • 1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Contact and Call Centre Outsourcing Status and Prospect (2014-2024)
• 1.5 Global Market Size of Contact and Call Centre Outsourcing (2014-2024)

2 Manufacturers Profiles

• 2.1 Teleperformance
  • 2.1.1 Business Overview
  • 2.1.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.1.2.1 Product A
    • 2.1.2.2 Product B
  • 2.1.3 Teleperformance Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.2 Synnex
  • 2.2.1 Business Overview
  • 2.2.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.2.2.1 Product A
    • 2.2.2.2 Product B
  • 2.2.3 Synnex Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.3 Alorica
  • 2.3.1 Business Overview
  • 2.3.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.3.2.1 Product A
    • 2.3.2.2 Product B
  • 2.3.3 Alorica Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.4 Atento
  • 2.4.1 Business Overview
  • 2.4.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.4.2.1 Product A
    • 2.4.2.2 Product B
  • 2.4.3 Atento Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.5 Acticall Sitel Group
  • 2.5.1 Business Overview
  • 2.5.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.5.2.1 Product A
    • 2.5.2.2 Product B
  • 2.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.6 Arvato
  • 2.6.1 Business Overview
  • 2.6.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.6.2.1 Product A
    • 2.6.2.2 Product B
  • 2.6.3 Arvato Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.7 Sykes
  • 2.7.1 Business Overview
  • 2.7.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.7.2.1 Product A
    • 2.7.2.2 Product B
  • 2.7.3 Sykes Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.8 TTEC
  • 2.8.1 Business Overview
  • 2.8.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.8.2.1 Product A
    • 2.8.2.2 Product B
  • 2.8.3 TTEC Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.9 SERCO GROUP
  • 2.9.1 Business Overview
  • 2.9.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.9.2.1 Product A
    • 2.9.2.2 Product B
  • 2.9.3 SERCO GROUP Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.10 Xerox Corporation
  • 2.10.1 Business Overview
  • 2.10.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.10.2.1 Product A
    • 2.10.2.2 Product B
  • 2.10.3 Xerox Corporation Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.11 CGS Inc
  • 2.11.1 Business Overview
  • 2.11.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.11.2.1 Product A
    • 2.11.2.2 Product B
  • 2.11.3 CGS Inc Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.12 Webhelp
  • 2.12.1 Business Overview
  • 2.12.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.12.2.1 Product A
    • 2.12.2.2 Product B
  • 2.12.3 Webhelp Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.13 StarTek
  • 2.13.1 Business Overview
  • 2.13.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.13.2.1 Product A
    • 2.13.2.2 Product B
  • 2.13.3 StarTek Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.14 Grupo Konecta
  • 2.14.1 Business Overview
  • 2.14.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.14.2.1 Product A
    • 2.14.2.2 Product B
  • 2.14.3 Grupo Konecta Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.15 Carlyle Group (Comdata)
  • 2.15.1 Business Overview
  • 2.15.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.15.2.1 Product A
    • 2.15.2.2 Product B
  • 2.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.16 Capita
  • 2.16.1 Business Overview
  • 2.16.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.16.2.1 Product A
    • 2.16.2.2 Product B
  • 2.16.3 Capita Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.17 Hinduja Global Solutions (HGS)
  • 2.17.1 Business Overview
  • 2.17.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.17.2.1 Product A
    • 2.17.2.2 Product B
  • 2.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.18 Transcosmos
  • 2.18.1 Business Overview
  • 2.18.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.18.2.1 Product A
    • 2.18.2.2 Product B
  • 2.18.3 Transcosmos Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.19 Five9
  • 2.19.1 Business Overview
  • 2.19.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.19.2.1 Product A
    • 2.19.2.2 Product B
  • 2.19.3 Five9 Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.20 Transcom
  • 2.20.1 Business Overview
  • 2.20.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.20.2.1 Product A
    • 2.20.2.2 Product B
  • 2.20.3 Transcom Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.21 HKT Teleservices
  • 2.21.1 Business Overview
  • 2.2.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.21.2.1 Product A
    • 2.21.2.2 Product B
  • 2.21.3 HKT Teleservices Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.22 Telekom Malaysia (VADS)
  • 2.22.1 Business Overview
  • 2.22.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.22.2.1 Product A
    • 2.22.2.2 Product B
  • 2.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)
• 2.23 Invensis Technologies
  • 2.23.1 Business Overview
  • 2.23.2 Contact and Call Centre Outsourcing Type and Applications
    • 2.23.2.1 Product A
    • 2.23.2.2 Product B
  • 2.23.3 Invensis Technologies Contact and Call Centre Outsourcing Revenue, Gross Margin and Market Share (2017-2018)

3 Global Contact and Call Centre Outsourcing Market Competition, by Players

• 3.1 Global Contact and Call Centre Outsourcing Revenue and Share by Players (2014-2019)
• 3.2 Market Concentration Rate
  • 3.2.1 Top 5 Contact and Call Centre Outsourcing Players Market Share
  • 3.2.2 Top 10 Contact and Call Centre Outsourcing Players Market Share
• 3.3 Market Competition Trend

4 Global Contact and Call Centre Outsourcing Market Size by Regions

• 4.1 Global Contact and Call Centre Outsourcing Revenue and Market Share by Regions
• 4.2 North America Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 4.3 Europe Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 4.4 Asia-Pacific Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 4.5 South America Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 4.6 Middle East and Africa Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

5 North America Contact and Call Centre Outsourcing Revenue by Countries

• 5.1 North America Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
• 5.2 USA Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 5.3 Canada Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 5.4 Mexico Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

6 Europe Contact and Call Centre Outsourcing Revenue by Countries

• 6.1 Europe Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
• 6.2 Germany Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 6.3 UK Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 6.4 France Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 6.5 Russia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 6.6 Italy Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

7 Asia-Pacific Contact and Call Centre Outsourcing Revenue by Countries

• 7.1 Asia-Pacific Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
• 7.2 China Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 7.3 Japan Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 7.4 Korea Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 7.5 India Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 7.6 Southeast Asia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

8 South America Contact and Call Centre Outsourcing Revenue by Countries

• 8.1 South America Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
• 8.2 Brazil Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 8.3 Argentina Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 8.4 Colombia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

9 Middle East and Africa Revenue Contact and Call Centre Outsourcing by Countries

• 9.1 Middle East and Africa Contact and Call Centre Outsourcing Revenue by Countries (2014-2019)
• 9.2 Saudi Arabia Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 9.3 UAE Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 9.4 Egypt Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 9.5 Nigeria Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)
• 9.6 South Africa Contact and Call Centre Outsourcing Revenue and Growth Rate (2014-2019)

10 Global Contact and Call Centre Outsourcing Market Segment by Type

• 10.1 Global Contact and Call Centre Outsourcing Revenue and Market Share by Type (2014-2019)
• 10.2 Global Contact and Call Centre Outsourcing Market Forecast by Type (2019-2024)
• 10.3 On-Premise Type Revenue Growth Rate (2014-2024)
• 10.4 Cloud-based Type Revenue Growth Rate (2014-2024)

11 Global Contact and Call Centre Outsourcing Market Segment by Application

• 11.1 Global Contact and Call Centre Outsourcing Revenue Market Share by Application (2014-2019)
• 11.2 Contact and Call Centre Outsourcing Market Forecast by Application (2019-2024)
• 11.3 BFSI Revenue Growth (2014-2019)
• 11.4 Retail Revenue Growth (2014-2019)
• 11.5 Government and Public Sector Revenue Growth (2014-2019)
• 11.6 IT & Telecommunication Revenue Growth (2014-2019)
• 11.7 Healthcare and Life Sciences Revenue Growth (2014-2019)
• 11.8 Manufacturing Revenue Growth (2014-2019)
• 11.9 Others Revenue Growth (2014-2019)

12 Global Contact and Call Centre Outsourcing Market Size Forecast (2019-2024)

• 12.1 Global Contact and Call Centre Outsourcing Market Size Forecast (2019-2024)
• 12.2 Global Contact and Call Centre Outsourcing Market Forecast by Regions (2019-2024)
• 12.3 North America Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
• 12.4 Europe Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
• 12.5 Asia-Pacific Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
• 12.6 South America Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)
• 12.7 Middle East and Africa Contact and Call Centre Outsourcing Revenue Market Forecast (2019-2024)

13 Research Findings and Conclusion

14 Appendix

• 14.1 Methodology