Global Cloud-Based Contact Centers Market Size, Status and Forecast 2019-2025

Table of Contents

1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered
• 1.4 Market Analysis by Type
  • 1.4.1 Global Cloud-Based Contact Centers Market Size Growth Rate by Type (2014-2025)
  • 1.4.2 Automatic Call Distribution (ACD)
  • 1.4.3 Agent Performance Optimization (APO)
  • 1.4.4 Dialers
  • 1.4.5 Interactive Voice Response (IVR)
  • 1.4.6 Computer Telephony Integration (CTI)
  • 1.4.7 Other
• 1.5 Market by Application
  • 1.5.1 Global Cloud-Based Contact Centers Market Share by Application (2014-2025)
  • 1.5.2 BFSI
  • 1.5.3 IT and Telecom
  • 1.5.4 Retail
  • 1.5.5 Government and Public Sector
  • 1.5.6 Healthcare and Life Sciences
  • 1.5.7 Manufacturing
  • 1.5.8 Other
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Cloud-Based Contact Centers Market Size
• 2.2 Cloud-Based Contact Centers Growth Trends by Regions
  • 2.2.1 Cloud-Based Contact Centers Market Size by Regions (2014-2025)
  • 2.2.2 Cloud-Based Contact Centers Market Share by Regions (2014-2019)
• 2.3 Industry Trends
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Opportunities

3 Market Share by Key Players

• 3.1 Cloud-Based Contact Centers Market Size by Manufacturers
  • 3.1.1 Global Cloud-Based Contact Centers Revenue by Manufacturers (2014-2019)
  • 3.1.2 Global Cloud-Based Contact Centers Revenue Market Share by Manufacturers (2014-2019)
  • 3.1.3 Global Cloud-Based Contact Centers Market Concentration Ratio (CR5 and HHI)
• 3.2 Cloud-Based Contact Centers Key Players Head office and Area Served
• 3.3 Key Players Cloud-Based Contact Centers Product/Solution/Service
• 3.4 Date of Enter into Cloud-Based Contact Centers Market
• 3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

• 4.1 Global Cloud-Based Contact Centers Market Size by Type (2014-2019)
• 4.2 Global Cloud-Based Contact Centers Market Size by Application (2014-2019)

5 United States

• 5.1 United States Cloud-Based Contact Centers Market Size (2014-2019)
• 5.2 Cloud-Based Contact Centers Key Players in United States
• 5.3 United States Cloud-Based Contact Centers Market Size by Type
• 5.4 United States Cloud-Based Contact Centers Market Size by Application

6 Europe

• 6.1 Europe Cloud-Based Contact Centers Market Size (2014-2019)
• 6.2 Cloud-Based Contact Centers Key Players in Europe
• 6.3 Europe Cloud-Based Contact Centers Market Size by Type
• 6.4 Europe Cloud-Based Contact Centers Market Size by Application

7 China

• 7.1 China Cloud-Based Contact Centers Market Size (2014-2019)
• 7.2 Cloud-Based Contact Centers Key Players in China
• 7.3 China Cloud-Based Contact Centers Market Size by Type
• 7.4 China Cloud-Based Contact Centers Market Size by Application

8 Japan

• 8.1 Japan Cloud-Based Contact Centers Market Size (2014-2019)
• 8.2 Cloud-Based Contact Centers Key Players in Japan
• 8.3 Japan Cloud-Based Contact Centers Market Size by Type
• 8.4 Japan Cloud-Based Contact Centers Market Size by Application

9 Southeast Asia

• 9.1 Southeast Asia Cloud-Based Contact Centers Market Size (2014-2019)
• 9.2 Cloud-Based Contact Centers Key Players in Southeast Asia
• 9.3 Southeast Asia Cloud-Based Contact Centers Market Size by Type
• 9.4 Southeast Asia Cloud-Based Contact Centers Market Size by Application

10 India

• 10.1 India Cloud-Based Contact Centers Market Size (2014-2019)
• 10.2 Cloud-Based Contact Centers Key Players in India
• 10.3 India Cloud-Based Contact Centers Market Size by Type
• 10.4 India Cloud-Based Contact Centers Market Size by Application

11 Central & South America

• 11.1 Central & South America Cloud-Based Contact Centers Market Size (2014-2019)
• 11.2 Cloud-Based Contact Centers Key Players in Central & South America
• 11.3 Central & South America Cloud-Based Contact Centers Market Size by Type
• 11.4 Central & South America Cloud-Based Contact Centers Market Size by Application

12 International Players Profiles

• 12.1 8x8, Inc
  • 12.1.1 8x8, Inc Company Details
  • 12.1.2 Company Description and Business Overview
  • 12.1.3 Cloud-Based Contact Centers Introduction
  • 12.1.4 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.1.5 8x8, Inc Recent Development
• 12.2 Five9, Inc
  • 12.2.1 Five9, Inc Company Details
  • 12.2.2 Company Description and Business Overview
  • 12.2.3 Cloud-Based Contact Centers Introduction
  • 12.2.4 Five9, Inc Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.2.5 Five9, Inc Recent Development
• 12.3 Cisco Systems
  • 12.3.1 Cisco Systems Company Details
  • 12.3.2 Company Description and Business Overview
  • 12.3.3 Cloud-Based Contact Centers Introduction
  • 12.3.4 Cisco Systems Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.3.5 Cisco Systems Recent Development
• 12.4 Genesys Telecommunications Laboratories
  • 12.4.1 Genesys Telecommunications Laboratories Company Details
  • 12.4.2 Company Description and Business Overview
  • 12.4.3 Cloud-Based Contact Centers Introduction
  • 12.4.4 Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.4.5 Genesys Telecommunications Laboratories Recent Development
• 12.5 Oracle
  • 12.5.1 Oracle Company Details
  • 12.5.2 Company Description and Business Overview
  • 12.5.3 Cloud-Based Contact Centers Introduction
  • 12.5.4 Oracle Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.5.5 Oracle Recent Development
• 12.6 Nice-Systems
  • 12.6.1 Nice-Systems Company Details
  • 12.6.2 Company Description and Business Overview
  • 12.6.3 Cloud-Based Contact Centers Introduction
  • 12.6.4 Nice-Systems Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.6.5 Nice-Systems Recent Development
• 12.7 Newvoicemedia
  • 12.7.1 Newvoicemedia Company Details
  • 12.7.2 Company Description and Business Overview
  • 12.7.3 Cloud-Based Contact Centers Introduction
  • 12.7.4 Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.7.5 Newvoicemedia Recent Development
• 12.8 3clogic
  • 12.8.1 3clogic Company Details
  • 12.8.2 Company Description and Business Overview
  • 12.8.3 Cloud-Based Contact Centers Introduction
  • 12.8.4 3clogic Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.8.5 3clogic Recent Development
• 12.9 Connect First
  • 12.9.1 Connect First Company Details
  • 12.9.2 Company Description and Business Overview
  • 12.9.3 Cloud-Based Contact Centers Introduction
  • 12.9.4 Connect First Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.9.5 Connect First Recent Development
• 12.10 Aspect Software
  • 12.10.1 Aspect Software Company Details
  • 12.10.2 Company Description and Business Overview
  • 12.10.3 Cloud-Based Contact Centers Introduction
  • 12.10.4 Aspect Software Revenue in Cloud-Based Contact Centers Business (2014-2019)
  • 12.10.5 Aspect Software Recent Development
• 12.11 Incontact
• 12.12 Interactive Intelligence Group
• 12.13 Broadsoft
• 12.14 West Corporation
• 12.15 Liveops Cloud
• 12.16 Evolve IP
• 12.17 Mitel Networks
• 12.18 Ozonetel Systems

13 Market Forecast 2019-2025

• 13.1 Market Size Forecast by Regions
• 13.2 United States
• 13.3 Europe
• 13.4 China
• 13.5 Japan
• 13.6 Southeast Asia
• 13.7 India
• 13.8 Central & South America
• 13.9 Market Size Forecast by Product (2019-2025)
• 13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
    • 15.1.1.1 Research Programs/Design
    • 15.1.1.2 Market Size Estimation
    • 12.1.1.3 Market Breakdown and Data Triangulation
  • 15.1.2 Data Source
    • 15.1.2.1 Secondary Sources
    • 15.1.2.2 Primary Sources
• 15.2 Disclaimer