Workforce management (WFM) software is an umbrella term for desktop and mobile programs that help a business manage staff scheduling.
Based on the Call Centre Workforce Management Software market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.
In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.
In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.
In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.
Key players in the global Call Centre Workforce Management Software market covered in Chapter 5:
Genesys
Monet Software
Nectar Desk
Verint
Mattersight
Five9
Injixo
PlayVox
Calabrio
NICE
Avaya
8x8
Dixa
Aspect
In Chapter 6, on the basis of types, the Call Centre Workforce Management Software market from 2015 to 2025 is primarily split into:
On-Premises
Cloud Based
In Chapter 7, on the basis of applications, the Call Centre Workforce Management Software market from 2015 to 2025 covers:
Large Enterprised
SMEs
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:
North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content
1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global Call Centre Workforce Management Software Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis
2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact
3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain
4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans
5 Analysis of Leading Companies
5.1 Genesys
5.1.1 Genesys Company Profile
5.1.2 Genesys Business Overview
5.1.3 Genesys Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 Genesys Call Centre Workforce Management Software Products Introduction
5.2 Monet Software
5.2.1 Monet Software Company Profile
5.2.2 Monet Software Business Overview
5.2.3 Monet Software Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 Monet Software Call Centre Workforce Management Software Products Introduction
5.3 Nectar Desk
5.3.1 Nectar Desk Company Profile
5.3.2 Nectar Desk Business Overview
5.3.3 Nectar Desk Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 Nectar Desk Call Centre Workforce Management Software Products Introduction
5.4 Verint
5.4.1 Verint Company Profile
5.4.2 Verint Business Overview
5.4.3 Verint Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 Verint Call Centre Workforce Management Software Products Introduction
5.5 Mattersight
5.5.1 Mattersight Company Profile
5.5.2 Mattersight Business Overview
5.5.3 Mattersight Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 Mattersight Call Centre Workforce Management Software Products Introduction
5.6 Five9
5.6.1 Five9 Company Profile
5.6.2 Five9 Business Overview
5.6.3 Five9 Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 Five9 Call Centre Workforce Management Software Products Introduction
5.7 Injixo
5.7.1 Injixo Company Profile
5.7.2 Injixo Business Overview
5.7.3 Injixo Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 Injixo Call Centre Workforce Management Software Products Introduction
5.8 PlayVox
5.8.1 PlayVox Company Profile
5.8.2 PlayVox Business Overview
5.8.3 PlayVox Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 PlayVox Call Centre Workforce Management Software Products Introduction
5.9 Calabrio
5.9.1 Calabrio Company Profile
5.9.2 Calabrio Business Overview
5.9.3 Calabrio Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 Calabrio Call Centre Workforce Management Software Products Introduction
5.10 NICE
5.10.1 NICE Company Profile
5.10.2 NICE Business Overview
5.10.3 NICE Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 NICE Call Centre Workforce Management Software Products Introduction
5.11 Avaya
5.11.1 Avaya Company Profile
5.11.2 Avaya Business Overview
5.11.3 Avaya Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.11.4 Avaya Call Centre Workforce Management Software Products Introduction
5.12 8x8
5.12.1 8x8 Company Profile
5.12.2 8x8 Business Overview
5.12.3 8x8 Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.12.4 8x8 Call Centre Workforce Management Software Products Introduction
5.13 Dixa
5.13.1 Dixa Company Profile
5.13.2 Dixa Business Overview
5.13.3 Dixa Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.13.4 Dixa Call Centre Workforce Management Software Products Introduction
5.14 Aspect
5.14.1 Aspect Company Profile
5.14.2 Aspect Business Overview
5.14.3 Aspect Call Centre Workforce Management Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.14.4 Aspect Call Centre Workforce Management Software Products Introduction
6 Market Analysis and Forecast, By Product Types
6.1 Global Call Centre Workforce Management Software Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global Call Centre Workforce Management Software Sales and Market Share by Types (2015-2020)
6.1.2 Global Call Centre Workforce Management Software Revenue and Market Share by Types (2015-2020)
6.1.3 Global Call Centre Workforce Management Software Price by Types (2015-2020)
6.2 Global Call Centre Workforce Management Software Market Forecast by Types (2020-2025)
6.2.1 Global Call Centre Workforce Management Software Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global Call Centre Workforce Management Software Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Call Centre Workforce Management Software Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global Call Centre Workforce Management Software Sales, Price and Growth Rate of On-Premises
6.3.2 Global Call Centre Workforce Management Software Sales, Price and Growth Rate of Cloud Based
6.4 Global Call Centre Workforce Management Software Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 On-Premises Market Revenue and Sales Forecast (2020-2025)
6.4.2 Cloud Based Market Revenue and Sales Forecast (2020-2025)
7 Market Analysis and Forecast, By Applications
7.1 Global Call Centre Workforce Management Software Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global Call Centre Workforce Management Software Sales and Market Share by Applications (2015-2020)
7.1.2 Global Call Centre Workforce Management Software Revenue and Market Share by Applications (2015-2020)
7.2 Global Call Centre Workforce Management Software Market Forecast by Applications (2020-2025)
7.2.1 Global Call Centre Workforce Management Software Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global Call Centre Workforce Management Software Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global Call Centre Workforce Management Software Revenue, Sales and Growth Rate of Large Enterprised (2015-2020)
7.3.2 Global Call Centre Workforce Management Software Revenue, Sales and Growth Rate of SMEs (2015-2020)
7.4 Global Call Centre Workforce Management Software Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 Large Enterprised Market Revenue and Sales Forecast (2020-2025)
7.4.2 SMEs Market Revenue and Sales Forecast (2020-2025)
8 Market Analysis and Forecast, By Regions
8.1 Global Call Centre Workforce Management Software Sales by Regions (2015-2020)
8.2 Global Call Centre Workforce Management Software Market Revenue by Regions (2015-2020)
8.3 Global Call Centre Workforce Management Software Market Forecast by Regions (2020-2025)
9 North America Call Centre Workforce Management Software Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America Call Centre Workforce Management Software Market Sales and Growth Rate (2015-2020)
9.3 North America Call Centre Workforce Management Software Market Revenue and Growth Rate (2015-2020)
9.4 North America Call Centre Workforce Management Software Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Call Centre Workforce Management Software Market Analysis by Country
9.6.1 U.S. Call Centre Workforce Management Software Sales and Growth Rate
9.6.2 Canada Call Centre Workforce Management Software Sales and Growth Rate
9.6.3 Mexico Call Centre Workforce Management Software Sales and Growth Rate
10 Europe Call Centre Workforce Management Software Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe Call Centre Workforce Management Software Market Sales and Growth Rate (2015-2020)
10.3 Europe Call Centre Workforce Management Software Market Revenue and Growth Rate (2015-2020)
10.4 Europe Call Centre Workforce Management Software Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Call Centre Workforce Management Software Market Analysis by Country
10.6.1 Germany Call Centre Workforce Management Software Sales and Growth Rate
10.6.2 United Kingdom Call Centre Workforce Management Software Sales and Growth Rate
10.6.3 France Call Centre Workforce Management Software Sales and Growth Rate
10.6.4 Italy Call Centre Workforce Management Software Sales and Growth Rate
10.6.5 Spain Call Centre Workforce Management Software Sales and Growth Rate
10.6.6 Russia Call Centre Workforce Management Software Sales and Growth Rate
11 Asia-Pacific Call Centre Workforce Management Software Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Call Centre Workforce Management Software Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Call Centre Workforce Management Software Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Call Centre Workforce Management Software Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Call Centre Workforce Management Software Market Analysis by Country
11.6.1 China Call Centre Workforce Management Software Sales and Growth Rate
11.6.2 Japan Call Centre Workforce Management Software Sales and Growth Rate
11.6.3 South Korea Call Centre Workforce Management Software Sales and Growth Rate
11.6.4 Australia Call Centre Workforce Management Software Sales and Growth Rate
11.6.5 India Call Centre Workforce Management Software Sales and Growth Rate
12 South America Call Centre Workforce Management Software Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America Call Centre Workforce Management Software Market Sales and Growth Rate (2015-2020)
12.3 South America Call Centre Workforce Management Software Market Revenue and Growth Rate (2015-2020)
12.4 South America Call Centre Workforce Management Software Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Call Centre Workforce Management Software Market Analysis by Country
12.6.1 Brazil Call Centre Workforce Management Software Sales and Growth Rate
12.6.2 Argentina Call Centre Workforce Management Software Sales and Growth Rate
12.6.3 Columbia Call Centre Workforce Management Software Sales and Growth Rate
13 Middle East and Africa Call Centre Workforce Management Software Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Call Centre Workforce Management Software Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Call Centre Workforce Management Software Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Call Centre Workforce Management Software Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Call Centre Workforce Management Software Market Analysis by Country
13.6.1 UAE Call Centre Workforce Management Software Sales and Growth Rate
13.6.2 Egypt Call Centre Workforce Management Software Sales and Growth Rate
13.6.3 South Africa Call Centre Workforce Management Software Sales and Growth Rate
14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors
15 Appendix
15.1 Methodology
15.2 Research Data Source
List of Tables and Figures
Figure Product Picture
Figure Global Call Centre Workforce Management Software Market Size and Growth Rate 2015-2025
Table Call Centre Workforce Management Software Key Market Segments
Figure Global Call Centre Workforce Management Software Market Revenue ($) Segment by Type from 2015-2020
Figure Global Call Centre Workforce Management Software Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of Call Centre Workforce Management Software
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table Genesys Company Profile
Table Genesys Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Summary: Get latest Market Research Reports on Call Centre Workforce Management Software. Industry analysis & Market Report on Call Centre Workforce Management Software is a syndicated market report, published as Global Call Centre Workforce Management Software Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery. It is complete Research Study and Industry Analysis of Call Centre Workforce Management Software market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.