Report Detail
Global Call Center AI Market Growth (Status and Outlook) 2019-2024
- RnM3572113 |
- 04 July, 2019 |
- Global |
- 158 Pages |
- LPI(LP Information) |
- Service & Software
According to this study, over the next five years the Call Center AI market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Call Center AI business, shared in Chapter 3.
This report presents a comprehensive overview, market shares and growth opportunities of Call Center AI market by product type, application, key companies and key regions.
This study considers the Call Center AI value generated from the sales of the following segments:
Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Cloud-Based
On-Premise
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
BFSI
Retail and E-commerce
Telecommunications
Health Care
Media and Entertainment
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
IBM (US)
Google (US)
Microsoft (US)
Oracle (US)
SAP (Germany)
AWS (US)
Nuance Communications (US)
Avaya (US)
Haptik (India)
Artificial Solutions (Spain)
Zendesk (US)
Conversica (US)
Rulai (US)
Inbenta Technologies (US)
Kore.ai (US)
EdgeVerve Systems (Infosys) (India)
Pypestream (US)
Avaamo (US)
Talkdesk (US)
NICE inContact (US)
Creative Virtual (UK)
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Research objectives
To study and analyze the global Call Center AI market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Call Center AI market by identifying its various subsegments.
Focuses on the key global Call Center AI players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Call Center AI with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Call Center AI submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
2019-2024 Global Call Center AI Market Report (Status and Outlook)
1 Scope of the Report
- 1.1 Market Introduction
- 1.2 Research Objectives
- 1.3 Years Considered
- 1.4 Market Research Methodology
- 1.5 Economic Indicators
- 1.6 Currency Considered
2 Executive Summary
- 2.1 World Market Overview
- 2.1.1 Global Call Center AI Market Size 2014-2024
- 2.1.2 Call Center AI Market Size CAGR by Region
- 2.2 Call Center AI Segment by Type
- 2.2.1 Cloud-Based
- 2.2.2 Cloud-Based
- 2.3 Call Center AI Market Size by Type
- 2.3.1 Global Call Center AI Market Size Market Share by Type (2014-2019)
- 2.3.2 Global Call Center AI Market Size Growth Rate by Type (2014-2019)
- 2.4 Call Center AI Segment by Application
- 2.4.1 BFSI
- 2.4.2 Retail and E-commerce
- 2.4.3 Telecommunications
- 2.4.4 Health Care
- 2.4.5 Media and Entertainment
- 2.5 Call Center AI Market Size by Application
- 2.5.1 Global Call Center AI Market Size Market Share by Application (2014-2019)
- 2.5.2 Global Call Center AI Market Size Growth Rate by Application (2014-2019)
3 Global Call Center AI by Players
- 3.1 Global Call Center AI Market Size Market Share by Players
- 3.1.1 Global Call Center AI Market Size by Players (2017-2019)
- 3.1.2 Global Call Center AI Market Size Market Share by Players (2017-2019)
- 3.2 Global Call Center AI Key Players Head office and Products Offered
- 3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
- 3.4 New Products and Potential Entrants
- 3.5 Mergers & Acquisitions, Expansion
4 Call Center AI by Regions
- 4.1 Call Center AI Market Size by Regions
- 4.2 Americas Call Center AI Market Size Growth
- 4.3 APAC Call Center AI Market Size Growth
- 4.4 Europe Call Center AI Market Size Growth
- 4.5 Middle East & Africa Call Center AI Market Size Growth
5 Americas
- 5.1 Americas Call Center AI Market Size by Countries
- 5.2 Americas Call Center AI Market Size by Type
- 5.3 Americas Call Center AI Market Size by Application
- 5.4 United States
- 5.5 Canada
- 5.6 Mexico
- 5.7 Key Economic Indicators of Few Americas Countries
6 APAC
- 6.1 APAC Call Center AI Market Size by Countries
- 6.2 APAC Call Center AI Market Size by Type
- 6.3 APAC Call Center AI Market Size by Application
- 6.4 China
- 6.5 Japan
- 6.6 Korea
- 6.7 Southeast Asia
- 6.8 India
- 6.9 Australia
- 6.10 Key Economic Indicators of Few APAC Countries
7 Europe
- 7.1 Europe Call Center AI by Countries
- 7.2 Europe Call Center AI Market Size by Type
- 7.3 Europe Call Center AI Market Size by Application
- 7.4 Germany
- 7.5 France
- 7.6 UK
- 7.7 Italy
- 7.8 Russia
- 7.9 Spain
- 7.10 Key Economic Indicators of Few Europe Countries
8 Middle East & Africa
- 8.1 Middle East & Africa Call Center AI by Countries
- 8.2 Middle East & Africa Call Center AI Market Size by Type
- 8.3 Middle East & Africa Call Center AI Market Size by Application
- 8.4 Egypt
- 8.5 South Africa
- 8.6 Israel
- 8.7 Turkey
- 8.8 GCC Countries
9 Market Drivers, Challenges and Trends
- 9.1 Market Drivers and Impact
- 9.1.1 Growing Demand from Key Regions
- 9.1.2 Growing Demand from Key Applications and Potential Industries
- 9.2 Market Challenges and Impact
- 9.3 Market Trends
10 Global Call Center AI Market Forecast
- 10.1 Global Call Center AI Market Size Forecast (2019-2024)
- 10.2 Global Call Center AI Forecast by Regions
- 10.2.1 Global Call Center AI Forecast by Regions (2019-2024)
- 10.2.2 Americas Market Forecast
- 10.2.3 APAC Market Forecast
- 10.2.4 Europe Market Forecast
- 10.2.5 Middle East & Africa Market Forecast
- 10.3 Americas Forecast by Countries
- 10.3.1 United States Market Forecast
- 10.3.2 Canada Market Forecast
- 10.3.3 Mexico Market Forecast
- 10.3.4 Brazil Market Forecast
- 10.4 APAC Forecast by Countries
- 10.4.1 China Market Forecast
- 10.4.2 Japan Market Forecast
- 10.4.3 Korea Market Forecast
- 10.4.4 Southeast Asia Market Forecast
- 10.4.5 India Market Forecast
- 10.4.6 Australia Market Forecast
- 10.5 Europe Forecast by Countries
- 10.5.1 Germany Market Forecast
- 10.5.2 France Market Forecast
- 10.5.3 UK Market Forecast
- 10.5.4 Italy Market Forecast
- 10.5.5 Russia Market Forecast
- 10.5.6 Spain Market Forecast
- 10.6 Middle East & Africa Forecast by Countries
- 10.6.1 Egypt Market Forecast
- 10.6.2 South Africa Market Forecast
- 10.6.3 Israel Market Forecast
- 10.6.4 Turkey Market Forecast
- 10.6.5 GCC Countries Market Forecast
- 10.7 Global Call Center AI Forecast by Type
- 10.8 Global Call Center AI Forecast by Application
11 Key Players Analysis
- 11.1 IBM (US)
- 11.1.1 Company Details
- 11.1.2 Call Center AI Product Offered
- 11.1.3 IBM (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.1.4 Main Business Overview
- 11.1.5 IBM (US) News
- 11.2 Google (US)
- 11.2.1 Company Details
- 11.2.2 Call Center AI Product Offered
- 11.2.3 Google (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.2.4 Main Business Overview
- 11.2.5 Google (US) News
- 11.3 Microsoft (US)
- 11.3.1 Company Details
- 11.3.2 Call Center AI Product Offered
- 11.3.3 Microsoft (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.3.4 Main Business Overview
- 11.3.5 Microsoft (US) News
- 11.4 Oracle (US)
- 11.4.1 Company Details
- 11.4.2 Call Center AI Product Offered
- 11.4.3 Oracle (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.4.4 Main Business Overview
- 11.4.5 Oracle (US) News
- 11.5 SAP (Germany)
- 11.5.1 Company Details
- 11.5.2 Call Center AI Product Offered
- 11.5.3 SAP (Germany) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.5.4 Main Business Overview
- 11.5.5 SAP (Germany) News
- 11.6 AWS (US)
- 11.6.1 Company Details
- 11.6.2 Call Center AI Product Offered
- 11.6.3 AWS (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.6.4 Main Business Overview
- 11.6.5 AWS (US) News
- 11.7 Nuance Communications (US)
- 11.7.1 Company Details
- 11.7.2 Call Center AI Product Offered
- 11.7.3 Nuance Communications (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.7.4 Main Business Overview
- 11.7.5 Nuance Communications (US) News
- 11.8 Avaya (US)
- 11.8.1 Company Details
- 11.8.2 Call Center AI Product Offered
- 11.8.3 Avaya (US) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.8.4 Main Business Overview
- 11.8.5 Avaya (US) News
- 11.9 Haptik (India)
- 11.9.1 Company Details
- 11.9.2 Call Center AI Product Offered
- 11.9.3 Haptik (India) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.9.4 Main Business Overview
- 11.9.5 Haptik (India) News
- 11.10 Artificial Solutions (Spain)
- 11.10.1 Company Details
- 11.10.2 Call Center AI Product Offered
- 11.10.3 Artificial Solutions (Spain) Call Center AI Revenue, Gross Margin and Market Share (2017-2019)
- 11.10.4 Main Business Overview
- 11.10.5 Artificial Solutions (Spain) News
- 11.11 Zendesk (US)
- 11.12 Conversica (US)
- 11.13 Rulai (US)
- 11.14 Inbenta Technologies (US)
- 11.15 Kore.ai (US)
- 11.16 EdgeVerve Systems (Infosys) (India)
- 11.17 Pypestream (US)
- 11.18 Avaamo (US)
- 11.19 Talkdesk (US)
- 11.20 NICE inContact (US)
- 11.21 Creative Virtual (UK)
12 Research Findings and Conclusion
Summary:
Get latest Market Research Reports on Call Center AI . Industry analysis & Market Report on Call Center AI is a syndicated market report, published as Global Call Center AI Market Growth (Status and Outlook) 2019-2024. It is complete Research Study and Industry Analysis of Call Center AI market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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