Report Detail
Global AI in Customer Service Market Growth (Status and Outlook) 2022-2028
- RnM4452680 |
- 10 June, 2022 |
- Global |
- 111 Pages |
- LPI(LP Information) |
- Service & Software
As the global economy mends, the 2021 growth of AI in Customer Service will have significant change from previous year. According to our (LP Information) latest study, the global AI in Customer Service market size is USD million in 2022 from USD million in 2021, with a change of % between 2021 and 2022. The global AI in Customer Service market size will reach USD million in 2028, growing at a CAGR of % over the analysis period 2022-2028.
The United States AI in Customer Service market is expected at value of US$ million in 2021 and grow at approximately % CAGR during forecast period 2022-2028. China constitutes a % market for the global AI in Customer Service market, reaching US$ million by the year 2028. As for the Europe AI in Customer Service landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028. In APAC, the growth rates of other notable markets (Japan and South Korea) are projected to be at % and % respectively for the next 6-year period.
Global main AI in Customer Service players cover IBM, Ant Group, Chatra, and ClickDesk, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.
This report presents a comprehensive overview, market shares, and growth opportunities of AI in Customer Service market by product type, application, key players and key regions and countries.
Segmentation by type: breakdown data from 2017 to 2022 in Section 2.3; and forecast to 2028 in section 10.7.
On-Premise
Cloud-Based
Segmentation by application: breakdown data from 2017 to 2022, in Section 2.4; and forecast to 2028 in section 10.8.
Business to Business (B2B)
Business to Customer (B2C)
Others
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report: Breakdown data in in Chapter 3.
IBM
Ant Group
Chatra
ClickDesk
Freshworks
Huawei
Kayako
LivePerson
Olark
Provide Support
Salesforce Essentials
SnapEngage
Solvvy
Tidio
Udesk
Userlike
1 Scope of the Report
- 1.1 Market Introduction
- 1.2 Years Considered
- 1.3 Research Objectives
- 1.4 Market Research Methodology
- 1.5 Research Process and Data Source
- 1.6 Economic Indicators
- 1.7 Currency Considered
2 Executive Summary
- 2.1 World Market Overview
- 2.1.1 Global AI in Customer Service Market Size 2017-2028
- 2.1.2 AI in Customer Service Market Size CAGR by Region 2017 VS 2022 VS 2028
- 2.2 AI in Customer Service Segment by Type
- 2.2.1 On-Premise
- 2.2.2 Cloud-Based
- 2.3 AI in Customer Service Market Size by Type
- 2.3.1 AI in Customer Service Market Size CAGR by Type (2017 VS 2022 VS 2028)
- 2.3.2 Global AI in Customer Service Market Size Market Share by Type (2017-2022)
- 2.4 AI in Customer Service Segment by Application
- 2.4.1 Business to Business (B2B)
- 2.4.2 Business to Customer (B2C)
- 2.4.3 Others
- 2.5 AI in Customer Service Market Size by Application
- 2.5.1 AI in Customer Service Market Size CAGR by Application (2017 VS 2022 VS 2028)
- 2.5.2 Global AI in Customer Service Market Size Market Share by Application (2017-2022)
3 AI in Customer Service Market Size by Player
- 3.1 AI in Customer Service Market Size Market Share by Players
- 3.1.1 Global AI in Customer Service Revenue by Players (2020-2022)
- 3.1.2 Global AI in Customer Service Revenue Market Share by Players (2020-2022)
- 3.2 Global AI in Customer Service Key Players Head office and Products Offered
- 3.3 Market Concentration Rate Analysis
- 3.3.1 Competition Landscape Analysis
- 3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2020-2022)
- 3.4 New Products and Potential Entrants
- 3.5 Mergers & Acquisitions, Expansion
4 AI in Customer Service by Regions
- 4.1 AI in Customer Service Market Size by Regions (2017-2022)
- 4.2 Americas AI in Customer Service Market Size Growth (2017-2022)
- 4.3 APAC AI in Customer Service Market Size Growth (2017-2022)
- 4.4 Europe AI in Customer Service Market Size Growth (2017-2022)
- 4.5 Middle East & Africa AI in Customer Service Market Size Growth (2017-2022)
5 Americas
- 5.1 Americas AI in Customer Service Market Size by Country (2017-2022)
- 5.2 Americas AI in Customer Service Market Size by Type (2017-2022)
- 5.3 Americas AI in Customer Service Market Size by Application (2017-2022)
- 5.4 United States
- 5.5 Canada
- 5.6 Mexico
- 5.7 Brazil
6 APAC
- 6.1 APAC AI in Customer Service Market Size by Region (2017-2022)
- 6.2 APAC AI in Customer Service Market Size by Type (2017-2022)
- 6.3 APAC AI in Customer Service Market Size by Application (2017-2022)
- 6.4 China
- 6.5 Japan
- 6.6 Korea
- 6.7 Southeast Asia
- 6.8 India
- 6.9 Australia
7 Europe
- 7.1 Europe AI in Customer Service by Country (2017-2022)
- 7.2 Europe AI in Customer Service Market Size by Type (2017-2022)
- 7.3 Europe AI in Customer Service Market Size by Application (2017-2022)
- 7.4 Germany
- 7.5 France
- 7.6 UK
- 7.7 Italy
- 7.8 Russia
8 Middle East & Africa
- 8.1 Middle East & Africa AI in Customer Service by Region (2017-2022)
- 8.2 Middle East & Africa AI in Customer Service Market Size by Type (2017-2022)
- 8.3 Middle East & Africa AI in Customer Service Market Size by Application (2017-2022)
- 8.4 Egypt
- 8.5 South Africa
- 8.6 Israel
- 8.7 Turkey
- 8.8 GCC Countries
9 Market Drivers, Challenges and Trends
- 9.1 Market Drivers & Growth Opportunities
- 9.2 Market Challenges & Risks
- 9.3 Industry Trends
10 Global AI in Customer Service Market Forecast
- 10.1 Global AI in Customer Service Forecast by Regions (2023-2028)
- 10.1.1 Global AI in Customer Service Forecast by Regions (2023-2028)
- 10.1.2 Americas AI in Customer Service Forecast
- 10.1.3 APAC AI in Customer Service Forecast
- 10.1.4 Europe AI in Customer Service Forecast
- 10.1.5 Middle East & Africa AI in Customer Service Forecast
- 10.2 Americas AI in Customer Service Forecast by Country (2023-2028)
- 10.2.1 United States AI in Customer Service Market Forecast
- 10.2.2 Canada AI in Customer Service Market Forecast
- 10.2.3 Mexico AI in Customer Service Market Forecast
- 10.2.4 Brazil AI in Customer Service Market Forecast
- 10.3 APAC AI in Customer Service Forecast by Region (2023-2028)
- 10.3.1 China AI in Customer Service Market Forecast
- 10.3.2 Japan AI in Customer Service Market Forecast
- 10.3.3 Korea AI in Customer Service Market Forecast
- 10.3.4 Southeast Asia AI in Customer Service Market Forecast
- 10.3.5 India AI in Customer Service Market Forecast
- 10.3.6 Australia AI in Customer Service Market Forecast
- 10.4 Europe AI in Customer Service Forecast by Country (2023-2028)
- 10.4.1 Germany AI in Customer Service Market Forecast
- 10.4.2 France AI in Customer Service Market Forecast
- 10.4.3 UK AI in Customer Service Market Forecast
- 10.4.4 Italy AI in Customer Service Market Forecast
- 10.4.5 Russia AI in Customer Service Market Forecast
- 10.5 Middle East & Africa AI in Customer Service Forecast by Region (2023-2028)
- 10.5.1 Egypt AI in Customer Service Market Forecast
- 10.5.2 South Africa AI in Customer Service Market Forecast
- 10.5.3 Israel AI in Customer Service Market Forecast
- 10.5.4 Turkey AI in Customer Service Market Forecast
- 10.5.5 GCC Countries AI in Customer Service Market Forecast
- 10.6 Global AI in Customer Service Forecast by Type (2023-2028)
- 10.7 Global AI in Customer Service Forecast by Application (2023-2028)
11 Key Players Analysis
- 11.1 IBM
- 11.1.1 IBM Company Information
- 11.1.2 IBM AI in Customer Service Product Offered
- 11.1.3 IBM AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.1.4 IBM Main Business Overview
- 11.1.5 IBM Latest Developments
- 11.2 Ant Group
- 11.2.1 Ant Group Company Information
- 11.2.2 Ant Group AI in Customer Service Product Offered
- 11.2.3 Ant Group AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.2.4 Ant Group Main Business Overview
- 11.2.5 Ant Group Latest Developments
- 11.3 Chatra
- 11.3.1 Chatra Company Information
- 11.3.2 Chatra AI in Customer Service Product Offered
- 11.3.3 Chatra AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.3.4 Chatra Main Business Overview
- 11.3.5 Chatra Latest Developments
- 11.4 ClickDesk
- 11.4.1 ClickDesk Company Information
- 11.4.2 ClickDesk AI in Customer Service Product Offered
- 11.4.3 ClickDesk AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.4.4 ClickDesk Main Business Overview
- 11.4.5 ClickDesk Latest Developments
- 11.5 Freshworks
- 11.5.1 Freshworks Company Information
- 11.5.2 Freshworks AI in Customer Service Product Offered
- 11.5.3 Freshworks AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.5.4 Freshworks Main Business Overview
- 11.5.5 Freshworks Latest Developments
- 11.6 Huawei
- 11.6.1 Huawei Company Information
- 11.6.2 Huawei AI in Customer Service Product Offered
- 11.6.3 Huawei AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.6.4 Huawei Main Business Overview
- 11.6.5 Huawei Latest Developments
- 11.7 Kayako
- 11.7.1 Kayako Company Information
- 11.7.2 Kayako AI in Customer Service Product Offered
- 11.7.3 Kayako AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.7.4 Kayako Main Business Overview
- 11.7.5 Kayako Latest Developments
- 11.8 LivePerson
- 11.8.1 LivePerson Company Information
- 11.8.2 LivePerson AI in Customer Service Product Offered
- 11.8.3 LivePerson AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.8.4 LivePerson Main Business Overview
- 11.8.5 LivePerson Latest Developments
- 11.9 Olark
- 11.9.1 Olark Company Information
- 11.9.2 Olark AI in Customer Service Product Offered
- 11.9.3 Olark AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.9.4 Olark Main Business Overview
- 11.9.5 Olark Latest Developments
- 11.10 Provide Support
- 11.10.1 Provide Support Company Information
- 11.10.2 Provide Support AI in Customer Service Product Offered
- 11.10.3 Provide Support AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.10.4 Provide Support Main Business Overview
- 11.10.5 Provide Support Latest Developments
- 11.11 Salesforce Essentials
- 11.11.1 Salesforce Essentials Company Information
- 11.11.2 Salesforce Essentials AI in Customer Service Product Offered
- 11.11.3 Salesforce Essentials AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.11.4 Salesforce Essentials Main Business Overview
- 11.11.5 Salesforce Essentials Latest Developments
- 11.12 SnapEngage
- 11.12.1 SnapEngage Company Information
- 11.12.2 SnapEngage AI in Customer Service Product Offered
- 11.12.3 SnapEngage AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.12.4 SnapEngage Main Business Overview
- 11.12.5 SnapEngage Latest Developments
- 11.13 Solvvy
- 11.13.1 Solvvy Company Information
- 11.13.2 Solvvy AI in Customer Service Product Offered
- 11.13.3 Solvvy AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.13.4 Solvvy Main Business Overview
- 11.13.5 Solvvy Latest Developments
- 11.14 Tidio
- 11.14.1 Tidio Company Information
- 11.14.2 Tidio AI in Customer Service Product Offered
- 11.14.3 Tidio AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.14.4 Tidio Main Business Overview
- 11.14.5 Tidio Latest Developments
- 11.15 Udesk
- 11.15.1 Udesk Company Information
- 11.15.2 Udesk AI in Customer Service Product Offered
- 11.15.3 Udesk AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.15.4 Udesk Main Business Overview
- 11.15.5 Udesk Latest Developments
- 11.16 Userlike
- 11.16.1 Userlike Company Information
- 11.16.2 Userlike AI in Customer Service Product Offered
- 11.16.3 Userlike AI in Customer Service Revenue, Gross Margin and Market Share (2020-2022)
- 11.16.4 Userlike Main Business Overview
- 11.16.5 Userlike Latest Developments
12 Research Findings and Conclusion
Summary:
Get latest Market Research Reports on AI in Customer Service. Industry analysis & Market Report on AI in Customer Service is a syndicated market report, published as Global AI in Customer Service Market Growth (Status and Outlook) 2022-2028. It is complete Research Study and Industry Analysis of AI in Customer Service market, to understand, Market Demand, Growth, trends analysis and Factor Influencing market.
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