Table of Contents

2019-2024 Global Workforce Optimization Market Report (Status and Outlook)

1 Scope of the Report

• 1.1 Market Introduction
• 1.2 Research Objectives
• 1.3 Years Considered
• 1.4 Market Research Methodology
• 1.5 Economic Indicators
• 1.6 Currency Considered

2 Executive Summary

• 2.1 World Market Overview
  • 2.1.1 Global Workforce Optimization Market Size 2014-2024
  • 2.1.2 Workforce Optimization Market Size CAGR by Region
• 2.2 Workforce Optimization Segment by Type
  • 2.2.1 Cloud Based
  • 2.2.2 On Premises
• 2.3 Workforce Optimization Market Size by Type
  • 2.3.1 Global Workforce Optimization Market Size Market Share by Type (2014-2019)
  • 2.3.2 Global Workforce Optimization Market Size Growth Rate by Type (2014-2019)
• 2.4 Workforce Optimization Segment by Application
  • 2.4.1 Small & Mid-sized Businesses
  • 2.4.2 Large Enterprises
• 2.5 Workforce Optimization Market Size by Application
  • 2.5.1 Global Workforce Optimization Market Size Market Share by Application (2014-2019)
  • 2.5.2 Global Workforce Optimization Market Size Growth Rate by Application (2014-2019)

3 Global Workforce Optimization by Players

• 3.1 Global Workforce Optimization Market Size Market Share by Players
  • 3.1.1 Global Workforce Optimization Market Size by Players (2017-2019)
  • 3.1.2 Global Workforce Optimization Market Size Market Share by Players (2017-2019)
• 3.2 Global Workforce Optimization Key Players Head office and Products Offered
• 3.3 Market Concentration Rate Analysis
  • 3.3.1 Competition Landscape Analysis
  • 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
• 3.4 New Products and Potential Entrants
• 3.5 Mergers & Acquisitions, Expansion

4 Workforce Optimization by Regions

• 4.1 Workforce Optimization Market Size by Regions
• 4.2 Americas Workforce Optimization Market Size Growth
• 4.3 APAC Workforce Optimization Market Size Growth
• 4.4 Europe Workforce Optimization Market Size Growth
• 4.5 Middle East & Africa Workforce Optimization Market Size Growth

5 Americas

• 5.1 Americas Workforce Optimization Market Size by Countries
• 5.2 Americas Workforce Optimization Market Size by Type
• 5.3 Americas Workforce Optimization Market Size by Application
• 5.4 United States
• 5.5 Canada
• 5.6 Mexico
• 5.7 Key Economic Indicators of Few Americas Countries

6 APAC

• 6.1 APAC Workforce Optimization Market Size by Countries
• 6.2 APAC Workforce Optimization Market Size by Type
• 6.3 APAC Workforce Optimization Market Size by Application
• 6.4 China
• 6.5 Japan
• 6.6 Korea
• 6.7 Southeast Asia
• 6.8 India
• 6.9 Australia
• 6.10 Key Economic Indicators of Few APAC Countries

7 Europe

• 7.1 Europe Workforce Optimization by Countries
• 7.2 Europe Workforce Optimization Market Size by Type
• 7.3 Europe Workforce Optimization Market Size by Application
• 7.4 Germany
• 7.5 France
• 7.6 UK
• 7.7 Italy
• 7.8 Russia
• 7.9 Spain
• 7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa

• 8.1 Middle East & Africa Workforce Optimization by Countries
• 8.2 Middle East & Africa Workforce Optimization Market Size by Type
• 8.3 Middle East & Africa Workforce Optimization Market Size by Application
• 8.4 Egypt
• 8.5 South Africa
• 8.6 Israel
• 8.7 Turkey
• 8.8 GCC Countries

9 Market Drivers, Challenges and Trends

• 9.1 Market Drivers and Impact
  • 9.1.1 Growing Demand from Key Regions
  • 9.1.2 Growing Demand from Key Applications and Potential Industries
• 9.2 Market Challenges and Impact
• 9.3 Market Trends

10 Global Workforce Optimization Market Forecast

• 10.1 Global Workforce Optimization Market Size Forecast (2019-2024)
• 10.2 Global Workforce Optimization Forecast by Regions
  • 10.2.1 Global Workforce Optimization Forecast by Regions (2019-2024)
  • 10.2.2 Americas Market Forecast
  • 10.2.3 APAC Market Forecast
  • 10.2.4 Europe Market Forecast
  • 10.2.5 Middle East & Africa Market Forecast
• 10.3 Americas Forecast by Countries
  • 10.3.1 United States Market Forecast
  • 10.3.2 Canada Market Forecast
  • 10.3.3 Mexico Market Forecast
  • 10.3.4 Brazil Market Forecast
• 10.4 APAC Forecast by Countries
  • 10.4.1 China Market Forecast
  • 10.4.2 Japan Market Forecast
  • 10.4.3 Korea Market Forecast
  • 10.4.4 Southeast Asia Market Forecast
  • 10.4.5 India Market Forecast
  • 10.4.6 Australia Market Forecast
• 10.5 Europe Forecast by Countries
  • 10.5.1 Germany Market Forecast
  • 10.5.2 France Market Forecast
  • 10.5.3 UK Market Forecast
  • 10.5.4 Italy Market Forecast
  • 10.5.5 Russia Market Forecast
  • 10.5.6 Spain Market Forecast
• 10.6 Middle East & Africa Forecast by Countries
  • 10.6.1 Egypt Market Forecast
  • 10.6.2 South Africa Market Forecast
  • 10.6.3 Israel Market Forecast
  • 10.6.4 Turkey Market Forecast
  • 10.6.5 GCC Countries Market Forecast
• 10.7 Global Workforce Optimization Forecast by Type
• 10.8 Global Workforce Optimization Forecast by Application

11 Key Players Analysis

• 11.1 NICE Ltd
  • 11.1.1 Company Details
  • 11.1.2 Workforce Optimization Product Offered
  • 11.1.3 NICE Ltd Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.1.4 Main Business Overview
  • 11.1.5 NICE Ltd News
• 11.2 Genesys
  • 11.2.1 Company Details
  • 11.2.2 Workforce Optimization Product Offered
  • 11.2.3 Genesys Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.2.4 Main Business Overview
  • 11.2.5 Genesys News
• 11.3 Verint Systems Inc
  • 11.3.1 Company Details
  • 11.3.2 Workforce Optimization Product Offered
  • 11.3.3 Verint Systems Inc Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.3.4 Main Business Overview
  • 11.3.5 Verint Systems Inc News
• 11.4 Aspect
  • 11.4.1 Company Details
  • 11.4.2 Workforce Optimization Product Offered
  • 11.4.3 Aspect Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.4.4 Main Business Overview
  • 11.4.5 Aspect News
• 11.5 Calabrio
  • 11.5.1 Company Details
  • 11.5.2 Workforce Optimization Product Offered
  • 11.5.3 Calabrio Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.5.4 Main Business Overview
  • 11.5.5 Calabrio News
• 11.6 Five9
  • 11.6.1 Company Details
  • 11.6.2 Workforce Optimization Product Offered
  • 11.6.3 Five9 Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.6.4 Main Business Overview
  • 11.6.5 Five9 News
• 11.7 Teleopti AB
  • 11.7.1 Company Details
  • 11.7.2 Workforce Optimization Product Offered
  • 11.7.3 Teleopti AB Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.7.4 Main Business Overview
  • 11.7.5 Teleopti AB News
• 11.8 ZOOM International
  • 11.8.1 Company Details
  • 11.8.2 Workforce Optimization Product Offered
  • 11.8.3 ZOOM International Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.8.4 Main Business Overview
  • 11.8.5 ZOOM International News
• 11.9 InVision AG
  • 11.9.1 Company Details
  • 11.9.2 Workforce Optimization Product Offered
  • 11.9.3 InVision AG Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.9.4 Main Business Overview
  • 11.9.5 InVision AG News
• 11.10 Upstream Works Software
  • 11.10.1 Company Details
  • 11.10.2 Workforce Optimization Product Offered
  • 11.10.3 Upstream Works Software Workforce Optimization Revenue, Gross Margin and Market Share (2017-2019)
  • 11.10.4 Main Business Overview
  • 11.10.5 Upstream Works Software News
• 11.11 Envision Telephony
• 11.12 CallMiner
• 11.13 CallFinder
• 11.14 HigherGround, Inc.

12 Research Findings and Conclusion

Workforce optimization is a business strategy that integrates contact center technologies for customer experience to promote operational efficiency. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staff.

According to this study, over the next five years the Workforce Optimization market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Workforce Optimization business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Workforce Optimization market by product type, application, key companies and key regions.

This study considers the Workforce Optimization value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Cloud Based
On Premises
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
Small & Mid-sized Businesses
Large Enterprises

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Workforce Optimization market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Workforce Optimization market by identifying its various subsegments.
Focuses on the key global Workforce Optimization players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Workforce Optimization with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Workforce Optimization submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.