Page 1: Executive Summary

Introduction

Page 2: Voice over Internet Protocol (VoIP) Overview

Page 3: Evolution of Internet and VoIP in India

Market Overview

Page 4-5: Market Overview - Global, VoIP Across the Globe

Page 6-7: Market Overview - India, VoIP Usage by Key Sectors

Page 8: Categories of VoIP Telephony Services

Page 9-10: VoIP Delivery Setup, Business Model

Page 11: Porter's Five Forces Analysis

Scope in India

Page 12: Salient Features of VoIP Recommendations as Proposed to DoT, Prevailing Mandate by DoT

Page 13: Proposed Revenue Model for Phone-to-Phone through VoIP services

Page 14-15: Scope in India - Potential Verticals

Page 16-17: Vendor Opportunity

Page 18: State-wise Broadband Penetration

Drivers & Challenges

Page 19: Drivers & Challenges - Summary

Page 20-26: Drivers

Page 27-28: Challenges

Major VoIP Service Providers

Page 29-68: Public Company Profiles

Page 29: Major Public Companies - Summary

Page 30-32: Aksh OptiFibre Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 33-35: Compucom Software Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 36-38: Encore Software Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 39-41: IOL Netcom Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 42-44: Mahanagar Telephone Nigam Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 45-47: Net 4 India Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 48-50: Northgate Technologies Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 51-53: Sify Technologies Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 54-56: Smartlink Network Systems Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 57-59: Tata Communications Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 60-62: Tulip Telecom Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 63-65: Avaya Inc. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 66-68: Vonage Holdings Corporation - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 69-89: Private Company Profiles

Page 69: Major Private Companies - Summary

Page 70-72: ESQUBE Communication Solutions Pvt. Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators and Key Information

Page 73-75: Ittiam Systems Private Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators and Key Information

Page 76-78: Mobile Telecommunications Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators and Key Information

Page 79-81: Tejora Technologies Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators, Key Business Segments, Key Geographic Segments and Key Information

Page 82-84: You Broadband & Cable India Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary and Key Information

Page 85-87: Microsoft Skype - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators and Key Information

Page 88-90: Smartlinx Voip Networks Pvt. Ltd. - Company Information, Centres in India, Products and Services, Key People, Financial Snapshot, Key Ratios, Financial Summary, Key Financial Performance Indicators and Key Information

Page 90-92: Other VoIP Service Providers in India - Company Name, Corporate Address, Contact No. and Website

Key Trends & Development

Page 93-94: Key Trends & Development

Strategic Recommendation

Page 95-97: Strategic Recommendations

Appendix

Page 98: Ratio Calculation

Voice over Internet Protocol or VoIP is economically viable alternative to traditional telephony. It enables calls enhanced with various features which make it attractive at affordable cost. Enterprises and small & medium enterprises are rapidly embracing the solution in India and around the world. Mobile VoIP services on various mobile platform and software-based IP telephony are capturing general consumers' attention as well. With rising number of mobile devices and falling call charges of VoIP products and services, adoption of the same in India is expected to grow tremendously in the coming years.

The report begins with ‘Introduction' section covering overview regarding VoIP which provides basic idea of what is IP telephony, benefits of the technology and some key technical information. It also covers evolution of internet and VoIP in India.

The ‘Market Overview' section elaborates global & domestic market state of VoIP. It is accompanied by a plethora of statistical information regarding VoIP in global scenario as well as in India such as global & domestic VoIP market size, revenue generated from VoIP services and other related information. The section also elaborates VoIP telephony services categories, service delivery setup, business model and Porter's Five Forces analysis for the market.

It is followed by ‘Scope in India' section which elaborates on salient features of VoIP recommendations as proposed to DoT, prevailing mandate by DoT, proposed revenue model for Phone-to-Phone through VoIP services, various scope areas and product verticals for VoIP in India. Specific product verticals have been highlighted with information regarding each of their market state and opportunity areas for VoIP. The section continues with Vendor Opportunity stressing on specific prospective areas for VoIP solutions. It also projects the state-wise broadband penetration scenario in India as in 2011.

The report continues with ‘Drivers & Challenges' section elaborating the major furtherance & impediments for VoIP products and services in India. Both the ‘drivers' and 'challenges' are equally stressed upon to provide clear idea regarding the probable obstacles and rewards in the line of business and help vendors take necessary measures.

In the ‘Major VoIP Service Provider' section the key VoIP companies are profiled. It provides information such as corporate & business highlights covering operational & recent information regarding each company's contact information, location, key product and service offerings and key contacts. It also provides financial performance for a period of time including revenue and profit, key ratios, financial summary and key financial performance indicators. Key business segment and key geographic segment for each player are provided as well to provide further clear idea regarding the companies.

Next the developments & trends in the domestic market related to VoIP products and services, recent trend & developments, and government initiatives are mentioned in the ‘Key Trends & Development' section.

The report concludes with the section ‘Strategic Recommendation' which is derived after a comprehensive analysis of the market state & scope. It suggests key strategic moves which can help promote VoIP and associated products and services in all regions of the country and trigger considerable adoption.