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Global Utilities’ Customer Information System (CIS) Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

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1 Market Overview

  • 1.1 Product Overview and Scope of Utilities’ Customer Information System (CIS) Software
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Utilities’ Customer Information System (CIS) Software by Type
    • 1.3.1 Overview: Global Utilities’ Customer Information System (CIS) Software Market Size by Type: 2019 Versus 2023 Versus 2030
    • 1.3.2 Global Utilities’ Customer Information System (CIS) Software Consumption Value Market Share by Type in 2023
    • 1.3.3 Cloud Based
    • 1.3.4 Web Based
  • 1.4 Global Utilities’ Customer Information System (CIS) Software Market by Application
    • 1.4.1 Overview: Global Utilities’ Customer Information System (CIS) Software Market Size by Application: 2019 Versus 2023 Versus 2030
    • 1.4.2 Large Enterprises
    • 1.4.3 SMEs
  • 1.5 Global Utilities’ Customer Information System (CIS) Software Market Size & Forecast
  • 1.6 Global Utilities’ Customer Information System (CIS) Software Market Size and Forecast by Region
    • 1.6.1 Global Utilities’ Customer Information System (CIS) Software Market Size by Region: 2019 VS 2023 VS 2030
    • 1.6.2 Global Utilities’ Customer Information System (CIS) Software Market Size by Region, (2019-2030)
    • 1.6.3 North America Utilities’ Customer Information System (CIS) Software Market Size and Prospect (2019-2030)
    • 1.6.4 Europe Utilities’ Customer Information System (CIS) Software Market Size and Prospect (2019-2030)
    • 1.6.5 Asia-Pacific Utilities’ Customer Information System (CIS) Software Market Size and Prospect (2019-2030)
    • 1.6.6 South America Utilities’ Customer Information System (CIS) Software Market Size and Prospect (2019-2030)
    • 1.6.7 Middle East and Africa Utilities’ Customer Information System (CIS) Software Market Size and Prospect (2019-2030)

2 Company Profiles

  • 2.1 Oracle
    • 2.1.1 Oracle Details
    • 2.1.2 Oracle Major Business
    • 2.1.3 Oracle Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.1.4 Oracle Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.1.5 Oracle Recent Developments and Future Plans
  • 2.2 SAP
    • 2.2.1 SAP Details
    • 2.2.2 SAP Major Business
    • 2.2.3 SAP Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.2.4 SAP Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.2.5 SAP Recent Developments and Future Plans
  • 2.3 CIS Infinity
    • 2.3.1 CIS Infinity Details
    • 2.3.2 CIS Infinity Major Business
    • 2.3.3 CIS Infinity Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.3.4 CIS Infinity Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.3.5 CIS Infinity Recent Developments and Future Plans
  • 2.4 Cayenta
    • 2.4.1 Cayenta Details
    • 2.4.2 Cayenta Major Business
    • 2.4.3 Cayenta Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.4.4 Cayenta Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.4.5 Cayenta Recent Developments and Future Plans
  • 2.5 Datalogic
    • 2.5.1 Datalogic Details
    • 2.5.2 Datalogic Major Business
    • 2.5.3 Datalogic Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.5.4 Datalogic Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.5.5 Datalogic Recent Developments and Future Plans
  • 2.6 efluid
    • 2.6.1 efluid Details
    • 2.6.2 efluid Major Business
    • 2.6.3 efluid Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.6.4 efluid Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.6.5 efluid Recent Developments and Future Plans
  • 2.7 EnergyCIS
    • 2.7.1 EnergyCIS Details
    • 2.7.2 EnergyCIS Major Business
    • 2.7.3 EnergyCIS Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.7.4 EnergyCIS Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.7.5 EnergyCIS Recent Developments and Future Plans
  • 2.8 Fluentgrid
    • 2.8.1 Fluentgrid Details
    • 2.8.2 Fluentgrid Major Business
    • 2.8.3 Fluentgrid Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.8.4 Fluentgrid Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.8.5 Fluentgrid Recent Developments and Future Plans
  • 2.9 Gentrack
    • 2.9.1 Gentrack Details
    • 2.9.2 Gentrack Major Business
    • 2.9.3 Gentrack Utilities’ Customer Information System (CIS) Software Product and Solutions
    • 2.9.4 Gentrack Utilities’ Customer Information System (CIS) Software Revenue, Gross Margin and Market Share (2019-2024)
    • 2.9.5 Gentrack Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Utilities’ Customer Information System (CIS) Software Revenue and Share by Players (2019-2024)
  • 3.2 Market Share Analysis (2023)
    • 3.2.1 Market Share of Utilities’ Customer Information System (CIS) Software by Company Revenue
    • 3.2.2 Top 3 Utilities’ Customer Information System (CIS) Software Players Market Share in 2023
    • 3.2.3 Top 6 Utilities’ Customer Information System (CIS) Software Players Market Share in 2023
  • 3.3 Utilities’ Customer Information System (CIS) Software Market: Overall Company Footprint Analysis
    • 3.3.1 Utilities’ Customer Information System (CIS) Software Market: Region Footprint
    • 3.3.2 Utilities’ Customer Information System (CIS) Software Market: Company Product Type Footprint
    • 3.3.3 Utilities’ Customer Information System (CIS) Software Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Utilities’ Customer Information System (CIS) Software Consumption Value and Market Share by Type (2019-2024)
  • 4.2 Global Utilities’ Customer Information System (CIS) Software Market Forecast by Type (2025-2030)

5 Market Size Segment by Application

  • 5.1 Global Utilities’ Customer Information System (CIS) Software Consumption Value Market Share by Application (2019-2024)
  • 5.2 Global Utilities’ Customer Information System (CIS) Software Market Forecast by Application (2025-2030)

6 North America

  • 6.1 North America Utilities’ Customer Information System (CIS) Software Consumption Value by Type (2019-2030)
  • 6.2 North America Utilities’ Customer Information System (CIS) Software Consumption Value by Application (2019-2030)
  • 6.3 North America Utilities’ Customer Information System (CIS) Software Market Size by Country
    • 6.3.1 North America Utilities’ Customer Information System (CIS) Software Consumption Value by Country (2019-2030)
    • 6.3.2 United States Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 6.3.3 Canada Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 6.3.4 Mexico Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)

7 Europe

  • 7.1 Europe Utilities’ Customer Information System (CIS) Software Consumption Value by Type (2019-2030)
  • 7.2 Europe Utilities’ Customer Information System (CIS) Software Consumption Value by Application (2019-2030)
  • 7.3 Europe Utilities’ Customer Information System (CIS) Software Market Size by Country
    • 7.3.1 Europe Utilities’ Customer Information System (CIS) Software Consumption Value by Country (2019-2030)
    • 7.3.2 Germany Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 7.3.3 France Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 7.3.4 United Kingdom Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 7.3.5 Russia Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 7.3.6 Italy Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)

8 Asia-Pacific

  • 8.1 Asia-Pacific Utilities’ Customer Information System (CIS) Software Consumption Value by Type (2019-2030)
  • 8.2 Asia-Pacific Utilities’ Customer Information System (CIS) Software Consumption Value by Application (2019-2030)
  • 8.3 Asia-Pacific Utilities’ Customer Information System (CIS) Software Market Size by Region
    • 8.3.1 Asia-Pacific Utilities’ Customer Information System (CIS) Software Consumption Value by Region (2019-2030)
    • 8.3.2 China Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 8.3.3 Japan Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 8.3.4 South Korea Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 8.3.5 India Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 8.3.6 Southeast Asia Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 8.3.7 Australia Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)

9 South America

  • 9.1 South America Utilities’ Customer Information System (CIS) Software Consumption Value by Type (2019-2030)
  • 9.2 South America Utilities’ Customer Information System (CIS) Software Consumption Value by Application (2019-2030)
  • 9.3 South America Utilities’ Customer Information System (CIS) Software Market Size by Country
    • 9.3.1 South America Utilities’ Customer Information System (CIS) Software Consumption Value by Country (2019-2030)
    • 9.3.2 Brazil Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 9.3.3 Argentina Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)

10 Middle East & Africa

  • 10.1 Middle East & Africa Utilities’ Customer Information System (CIS) Software Consumption Value by Type (2019-2030)
  • 10.2 Middle East & Africa Utilities’ Customer Information System (CIS) Software Consumption Value by Application (2019-2030)
  • 10.3 Middle East & Africa Utilities’ Customer Information System (CIS) Software Market Size by Country
    • 10.3.1 Middle East & Africa Utilities’ Customer Information System (CIS) Software Consumption Value by Country (2019-2030)
    • 10.3.2 Turkey Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 10.3.3 Saudi Arabia Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)
    • 10.3.4 UAE Utilities’ Customer Information System (CIS) Software Market Size and Forecast (2019-2030)

11 Market Dynamics

  • 11.1 Utilities’ Customer Information System (CIS) Software Market Drivers
  • 11.2 Utilities’ Customer Information System (CIS) Software Market Restraints
  • 11.3 Utilities’ Customer Information System (CIS) Software Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Utilities’ Customer Information System (CIS) Software Industry Chain
  • 12.2 Utilities’ Customer Information System (CIS) Software Upstream Analysis
  • 12.3 Utilities’ Customer Information System (CIS) Software Midstream Analysis
  • 12.4 Utilities’ Customer Information System (CIS) Software Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    According to our (Global Info Research) latest study, the global Utilities’ Customer Information System (CIS) Software market size was valued at USD 572.1 million in 2023 and is forecast to a readjusted size of USD 964.8 million by 2030 with a CAGR of 7.8% during review period.
    Utilities’ Customer Information System (CIS) Software is a type of software designed to manage and maintain customer accounts and billing systems for utility companies. A CIS is a software application that enables electric, gas, and water utilities to manage and share customer data with external organizations such as billing agents and state regulatory agencies. A CIS typically covers functions such as account management, order processing, product and service management, rate design, billing, credit and collections, accounts receivable, statement preparation, payment processing, customer service, and revenue analysis. A CIS is a key component of the meter-to-cash (M2C) value chain for utilities that offer metered delivery of commodities.
    The industry trend of Utilities’ Customer Information System (CIS) Software is driven by the needs of digital business transformation and the demands of line-of-business managers. The market is undergoing dramatic change as more utilities adopt cloud-based applications and services, remote work models, and software-defined approaches to networking. According to Gartner’s 2021 Magic Quadrant for Utilities’ Customer Information System (CIS) Software, some of the key trends are:
    The convergence of Utilities’ Customer Information System (CIS) Software with secure access service edge (SASE): SASE is an emerging architecture that combines software-defined wide area network (SD-WAN) with cloud-based security services to provide secure and efficient access for users located anywhere to applications on any cloud. Gartner predicts that by 2024, more than 70% of Utilities’ Customer Information System (CIS) Software customers will have implemented SASE.
    The evolution of Utilities’ Customer Information System (CIS) Software from hardware appliances to software platforms: Software platforms offer more flexibility, scalability, agility, and cost-effectiveness than hardware appliances. They also enable easier integration with other network functions and services. Gartner expects that by 2025, more than 50% of Utilities’ Customer Information System (CIS) Software refresh initiatives will be based on virtualized customer premises equipment (vCPE) or SASE platforms versus traditional routers.
    The increasing importance of analytics and automation for Utilities’ Customer Information System (CIS) Software: Analytics and automation enable better visibility, control, optimization, and troubleshooting of Utilities’ Customer Information System (CIS) Software. They also help improve user experience, application performance, network efficiency, and security posture. Gartner advises that infrastructure and operations (I&O) leaders should prioritize vendors that offer advanced analytics and automation capabilities for their Utilities’ Customer Information System (CIS) Software solutions.
    The Global Info Research report includes an overview of the development of the Utilities’ Customer Information System (CIS) Software industry chain, the market status of Large Enterprises (Cloud Based, Web Based), SMEs (Cloud Based, Web Based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Utilities’ Customer Information System (CIS) Software.
    Regionally, the report analyzes the Utilities’ Customer Information System (CIS) Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Utilities’ Customer Information System (CIS) Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.
    Key Features:
    The report presents comprehensive understanding of the Utilities’ Customer Information System (CIS) Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Utilities’ Customer Information System (CIS) Software industry.
    The report involves analyzing the market at a macro level:
    Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Cloud Based, Web Based).
    Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Utilities’ Customer Information System (CIS) Software market.
    Regional Analysis: The report involves examining the Utilities’ Customer Information System (CIS) Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
    Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Utilities’ Customer Information System (CIS) Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
    The report also involves a more granular approach to Utilities’ Customer Information System (CIS) Software:
    Company Analysis: Report covers individual Utilities’ Customer Information System (CIS) Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
    Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Utilities’ Customer Information System (CIS) Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Large Enterprises, SMEs).
    Technology Analysis: Report covers specific technologies relevant to Utilities’ Customer Information System (CIS) Software. It assesses the current state, advancements, and potential future developments in Utilities’ Customer Information System (CIS) Software areas.
    Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Utilities’ Customer Information System (CIS) Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
    Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
    Market Segmentation
    Utilities’ Customer Information System (CIS) Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
    Market segment by Type
    Cloud Based
    Web Based
    Market segment by Application
    Large Enterprises
    SMEs
    Market segment by players, this report covers
    Oracle
    SAP
    CIS Infinity
    Cayenta
    Datalogic
    efluid
    EnergyCIS
    Fluentgrid
    Gentrack
    Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
    South America (Brazil, Argentina and Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
    The content of the study subjects, includes a total of 13 chapters:
    Chapter 1, to describe Utilities’ Customer Information System (CIS) Software product scope, market overview, market estimation caveats and base year.
    Chapter 2, to profile the top players of Utilities’ Customer Information System (CIS) Software, with revenue, gross margin and global market share of Utilities’ Customer Information System (CIS) Software from 2019 to 2024.
    Chapter 3, the Utilities’ Customer Information System (CIS) Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
    Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
    Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Utilities’ Customer Information System (CIS) Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
    Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
    Chapter 12, the key raw materials and key suppliers, and industry chain of Utilities’ Customer Information System (CIS) Software.
    Chapter 13, to describe Utilities’ Customer Information System (CIS) Software research findings and conclusion.

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