Table of Contents

2019-2024 Global Social CRM Tools Market Report (Status and Outlook)

1 Scope of the Report

• 1.1 Market Introduction
• 1.2 Research Objectives
• 1.3 Years Considered
• 1.4 Market Research Methodology
• 1.5 Economic Indicators
• 1.6 Currency Considered

2 Executive Summary

• 2.1 World Market Overview
  • 2.1.1 Global Social CRM Tools Market Size 2014-2024
  • 2.1.2 Social CRM Tools Market Size CAGR by Region
• 2.2 Social CRM Tools Segment by Type
  • 2.2.1 Monthly Subscription
  • 2.2.2 Monthly Subscription
  • 2.2.3 One-time License
• 2.3 Social CRM Tools Market Size by Type
  • 2.3.1 Global Social CRM Tools Market Size Market Share by Type (2014-2019)
  • 2.3.2 Global Social CRM Tools Market Size Growth Rate by Type (2014-2019)
• 2.4 Social CRM Tools Segment by Application
  • 2.4.1 SME (Small and Medium Enterprises)
  • 2.4.2 Large Enterprise
• 2.5 Social CRM Tools Market Size by Application
  • 2.5.1 Global Social CRM Tools Market Size Market Share by Application (2014-2019)
  • 2.5.2 Global Social CRM Tools Market Size Growth Rate by Application (2014-2019)

3 Global Social CRM Tools by Players

• 3.1 Global Social CRM Tools Market Size Market Share by Players
  • 3.1.1 Global Social CRM Tools Market Size by Players (2017-2019)
  • 3.1.2 Global Social CRM Tools Market Size Market Share by Players (2017-2019)
• 3.2 Global Social CRM Tools Key Players Head office and Products Offered
• 3.3 Market Concentration Rate Analysis
  • 3.3.1 Competition Landscape Analysis
  • 3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
• 3.4 New Products and Potential Entrants
• 3.5 Mergers & Acquisitions, Expansion

4 Social CRM Tools by Regions

• 4.1 Social CRM Tools Market Size by Regions
• 4.2 Americas Social CRM Tools Market Size Growth
• 4.3 APAC Social CRM Tools Market Size Growth
• 4.4 Europe Social CRM Tools Market Size Growth
• 4.5 Middle East & Africa Social CRM Tools Market Size Growth

5 Americas

• 5.1 Americas Social CRM Tools Market Size by Countries
• 5.2 Americas Social CRM Tools Market Size by Type
• 5.3 Americas Social CRM Tools Market Size by Application
• 5.4 United States
• 5.5 Canada
• 5.6 Mexico
• 5.7 Key Economic Indicators of Few Americas Countries

6 APAC

• 6.1 APAC Social CRM Tools Market Size by Countries
• 6.2 APAC Social CRM Tools Market Size by Type
• 6.3 APAC Social CRM Tools Market Size by Application
• 6.4 China
• 6.5 Japan
• 6.6 Korea
• 6.7 Southeast Asia
• 6.8 India
• 6.9 Australia
• 6.10 Key Economic Indicators of Few APAC Countries

7 Europe

• 7.1 Europe Social CRM Tools by Countries
• 7.2 Europe Social CRM Tools Market Size by Type
• 7.3 Europe Social CRM Tools Market Size by Application
• 7.4 Germany
• 7.5 France
• 7.6 UK
• 7.7 Italy
• 7.8 Russia
• 7.9 Spain
• 7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa

• 8.1 Middle East & Africa Social CRM Tools by Countries
• 8.2 Middle East & Africa Social CRM Tools Market Size by Type
• 8.3 Middle East & Africa Social CRM Tools Market Size by Application
• 8.4 Egypt
• 8.5 South Africa
• 8.6 Israel
• 8.7 Turkey
• 8.8 GCC Countries

9 Market Drivers, Challenges and Trends

• 9.1 Market Drivers and Impact
  • 9.1.1 Growing Demand from Key Regions
  • 9.1.2 Growing Demand from Key Applications and Potential Industries
• 9.2 Market Challenges and Impact
• 9.3 Market Trends

10 Global Social CRM Tools Market Forecast

• 10.1 Global Social CRM Tools Market Size Forecast (2019-2024)
• 10.2 Global Social CRM Tools Forecast by Regions
  • 10.2.1 Global Social CRM Tools Forecast by Regions (2019-2024)
  • 10.2.2 Americas Market Forecast
  • 10.2.3 APAC Market Forecast
  • 10.2.4 Europe Market Forecast
  • 10.2.5 Middle East & Africa Market Forecast
• 10.3 Americas Forecast by Countries
  • 10.3.1 United States Market Forecast
  • 10.3.2 Canada Market Forecast
  • 10.3.3 Mexico Market Forecast
  • 10.3.4 Brazil Market Forecast
• 10.4 APAC Forecast by Countries
  • 10.4.1 China Market Forecast
  • 10.4.2 Japan Market Forecast
  • 10.4.3 Korea Market Forecast
  • 10.4.4 Southeast Asia Market Forecast
  • 10.4.5 India Market Forecast
  • 10.4.6 Australia Market Forecast
• 10.5 Europe Forecast by Countries
  • 10.5.1 Germany Market Forecast
  • 10.5.2 France Market Forecast
  • 10.5.3 UK Market Forecast
  • 10.5.4 Italy Market Forecast
  • 10.5.5 Russia Market Forecast
  • 10.5.6 Spain Market Forecast
• 10.6 Middle East & Africa Forecast by Countries
  • 10.6.1 Egypt Market Forecast
  • 10.6.2 South Africa Market Forecast
  • 10.6.3 Israel Market Forecast
  • 10.6.4 Turkey Market Forecast
  • 10.6.5 GCC Countries Market Forecast
• 10.7 Global Social CRM Tools Forecast by Type
• 10.8 Global Social CRM Tools Forecast by Application

11 Key Players Analysis

• 11.1 Mitchell 1
  • 11.1.1 Company Details
  • 11.1.2 Social CRM Tools Product Offered
  • 11.1.3 Mitchell 1 Social CRM Tools Revenue, Gross Margin and Market Share (2017-2019)
  • 11.1.4 Main Business Overview
  • 11.1.5 Mitchell 1 News
• 11.2 Continuon
  • 11.2.1 Company Details
  • 11.2.2 Social CRM Tools Product Offered
  • 11.2.3 Continuon Social CRM Tools Revenue, Gross Margin and Market Share (2017-2019)
  • 11.2.4 Main Business Overview
  • 11.2.5 Continuon News
• 11.3 Acidaes Solutions
  • 11.3.1 Company Details
  • 11.3.2 Social CRM Tools Product Offered
  • 11.3.3 Acidaes Solutions Social CRM Tools Revenue, Gross Margin and Market Share (2017-2019)
  • 11.3.4 Main Business Overview
  • 11.3.5 Acidaes Solutions News
• 11.4 Oracle
  • 11.4.1 Company Details
  • 11.4.2 Social CRM Tools Product Offered
  • 11.4.3 Oracle Social CRM Tools Revenue, Gross Margin and Market Share (2017-2019)
  • 11.4.4 Main Business Overview
  • 11.4.5 Oracle News
• 11.5 Locobuzz Solutions
  • 11.5.1 Company Details
  • 11.5.2 Social CRM Tools Product Offered
  • 11.5.3 Locobuzz Solutions Social CRM Tools Revenue, Gross Margin and Market Share (2017-2019)
  • 11.5.4 Main Business Overview
  • 11.5.5 Locobuzz Solutions News
• 11.6 Sendible
  • 11.6.1 Company Details
  • 11.6.2 Social CRM Tools Product Offered
  • 11.6.3 Sendible Social CRM Tools Revenue, Gross Margin and Market Share (2017-2019)
  • 11.6.4 Main Business Overview
  • 11.6.5 Sendible News
• 11.7 Napoleon
  • 11.7.1 Company Details
  • 11.7.2 Social CRM Tools Product Offered
  • 11.7.3 Napoleon Social CRM Tools Revenue, Gross Margin and Market Share (2017-2019)
  • 11.7.4 Main Business Overview
  • 11.7.5 Napoleon News

...

12 Research Findings and Conclusion

Social CRM combines the capabilities of social media management with traditional customer relationship management (CRM) software to help brands better engage their customers.
Main features of Social CRM Tools include sales and marketing support, campaign support, peer to peer interaction, service centre enhancement, etc.

According to this study, over the next five years the Social CRM Tools market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Social CRM Tools business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Social CRM Tools market by product type, application, key companies and key regions.

This study considers the Social CRM Tools value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.
Monthly Subscription
Annual Subscription
One-time License
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
SME (Small and Medium Enterprises)
Large Enterprise

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Mitchell 1
Continuon
Acidaes Solutions
Oracle
Locobuzz Solutions
Sendible
Napoleon
...

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Social CRM Tools market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
To understand the structure of Social CRM Tools market by identifying its various subsegments.
Focuses on the key global Social CRM Tools players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Social CRM Tools with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Social CRM Tools submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.