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Global Outsourced Customer Support Services Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Outsourced Customer Support Services Market Size Growth Rate by Type: 2020 VS 2026
    • 1.2.2 Onshore Outsourcing Services
    • 1.2.3 Offshore Outsourcing Services
  • 1.3 Market by Application
    • 1.3.1 Global Outsourced Customer Support Services Market Share by Application: 2020 VS 2026
    • 1.3.2 Banking, Financial Services and Insurance (BFSI)
    • 1.3.3 Communication
    • 1.3.4 Healthcare and Life Sciences
    • 1.3.5 Government
    • 1.3.6 Retail and Consumer Goods
    • 1.3.7 Others
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Outsourced Customer Support Services Market Perspective (2015-2026)
  • 2.2 Global Outsourced Customer Support Services Growth Trends by Regions
    • 2.2.1 Outsourced Customer Support Services Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Outsourced Customer Support Services Historic Market Share by Regions (2015-2020)
    • 2.2.3 Outsourced Customer Support Services Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Outsourced Customer Support Services Players by Market Size
    • 3.1.1 Global Top Outsourced Customer Support Services Players by Revenue (2015-2020)
    • 3.1.2 Global Outsourced Customer Support Services Revenue Market Share by Players (2015-2020)
  • 3.2 Global Outsourced Customer Support Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Outsourced Customer Support Services Revenue
  • 3.4 Global Outsourced Customer Support Services Market Concentration Ratio
    • 3.4.1 Global Outsourced Customer Support Services Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Outsourced Customer Support Services Revenue in 2019
  • 3.5 Key Players Outsourced Customer Support Services Area Served
  • 3.6 Key Players Outsourced Customer Support Services Product Solution and Service
  • 3.7 Date of Enter into Outsourced Customer Support Services Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Outsourced Customer Support Services Breakdown Data by Type (2015-2026)

  • 4.1 Global Outsourced Customer Support Services Historic Market Size by Type (2015-2020)
  • 4.2 Global Outsourced Customer Support Services Forecasted Market Size by Type (2021-2026)

5 Outsourced Customer Support Services Breakdown Data by Application (2015-2026)

  • 5.1 Global Outsourced Customer Support Services Historic Market Size by Application (2015-2020)
  • 5.2 Global Outsourced Customer Support Services Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Outsourced Customer Support Services Market Size (2015-2026)
  • 6.2 North America Outsourced Customer Support Services Market Size by Type (2015-2020)
  • 6.3 North America Outsourced Customer Support Services Market Size by Application (2015-2020)
  • 6.4 North America Outsourced Customer Support Services Market Size by Country (2015-2020)
    • 6.4.1 United States
    • 6.4.2 Canada

7 Europe

  • 7.1 Europe Outsourced Customer Support Services Market Size (2015-2026)
  • 7.2 Europe Outsourced Customer Support Services Market Size by Type (2015-2020)
  • 7.3 Europe Outsourced Customer Support Services Market Size by Application (2015-2020)
  • 7.4 Europe Outsourced Customer Support Services Market Size by Country (2015-2020)
    • 7.4.1 Germany
    • 7.4.2 France
    • 7.4.3 U.K.
    • 7.4.4 Italy
    • 7.4.5 Russia
    • 7.4.6 Nordic

8 Asia-Pacific

  • 8.1 Asia-Pacific Outsourced Customer Support Services Market Size (2015-2026)
  • 8.2 Asia-Pacific Outsourced Customer Support Services Market Size by Type (2015-2020)
  • 8.3 Asia-Pacific Outsourced Customer Support Services Market Size by Application (2015-2020)
  • 8.4 Asia-Pacific Outsourced Customer Support Services Market Size by Country (2015-2020)
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 South Korea
    • 8.4.4 Southeast Asia
    • 8.4.5 India
    • 8.4.6 Australia

9 Latin America

  • 9.1 Latin America Outsourced Customer Support Services Market Size (2015-2026)
  • 9.2 Latin America Outsourced Customer Support Services Market Size by Type (2015-2020)
  • 9.3 Latin America Outsourced Customer Support Services Market Size by Application (2015-2020)
  • 9.4 Latin America Outsourced Customer Support Services Market Size by Country (2015-2020)
    • 9.4.1 Mexico
    • 9.4.2 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa Outsourced Customer Support Services Market Size (2015-2026)
  • 10.2 Middle East & Africa Outsourced Customer Support Services Market Size by Type (2015-2020)
  • 10.3 Middle East & Africa Outsourced Customer Support Services Market Size by Application (2015-2020)
  • 10.4 Middle East & Africa Outsourced Customer Support Services Market Size by Country (2015-2020)
    • 10.4.1 Turkey
    • 10.4.2 Saudi Arabia
    • 10.4.3 UAE
    • 10.4.4 Rest of Middle East & Africa

11Key Players Profiles

  • 11.1 Teleperformance SA
    • 11.1.1 Teleperformance SA Company Details
    • 11.1.2 Teleperformance SA Business Overview
    • 11.1.3 Teleperformance SA Outsourced Customer Support Services Introduction
    • 11.1.4 Teleperformance SA Revenue in Outsourced Customer Support Services Business (2015-2020))
    • 11.1.5 Teleperformance SA Recent Development
  • 11.2 Convergys
    • 11.2.1 Convergys Company Details
    • 11.2.2 Convergys Business Overview
    • 11.2.3 Convergys Outsourced Customer Support Services Introduction
    • 11.2.4 Convergys Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.2.5 Convergys Recent Development
  • 11.3 Arvato
    • 11.3.1 Arvato Company Details
    • 11.3.2 Arvato Business Overview
    • 11.3.3 Arvato Outsourced Customer Support Services Introduction
    • 11.3.4 Arvato Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.3.5 Arvato Recent Development
  • 11.4 Sykes Enterprises
    • 11.4.1 Sykes Enterprises Company Details
    • 11.4.2 Sykes Enterprises Business Overview
    • 11.4.3 Sykes Enterprises Outsourced Customer Support Services Introduction
    • 11.4.4 Sykes Enterprises Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.4.5 Sykes Enterprises Recent Development
  • 11.5 Enshored
    • 11.5.1 Enshored Company Details
    • 11.5.2 Enshored Business Overview
    • 11.5.3 Enshored Outsourced Customer Support Services Introduction
    • 11.5.4 Enshored Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.5.5 Enshored Recent Development
  • 11.6 GCS Agents
    • 11.6.1 GCS Agents Company Details
    • 11.6.2 GCS Agents Business Overview
    • 11.6.3 GCS Agents Outsourced Customer Support Services Introduction
    • 11.6.4 GCS Agents Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.6.5 GCS Agents Recent Development
  • 11.7 Helpware
    • 11.7.1 Helpware Company Details
    • 11.7.2 Helpware Business Overview
    • 11.7.3 Helpware Outsourced Customer Support Services Introduction
    • 11.7.4 Helpware Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.7.5 Helpware Recent Development
  • 11.8 Open Access BPO
    • 11.8.1 Open Access BPO Company Details
    • 11.8.2 Open Access BPO Business Overview
    • 11.8.3 Open Access BPO Outsourced Customer Support Services Introduction
    • 11.8.4 Open Access BPO Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.8.5 Open Access BPO Recent Development
  • 11.9 Peak Support
    • 11.9.1 Peak Support Company Details
    • 11.9.2 Peak Support Business Overview
    • 11.9.3 Peak Support Outsourced Customer Support Services Introduction
    • 11.9.4 Peak Support Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.9.5 Peak Support Recent Development
  • 11.10 SureCall
    • 11.10.1 SureCall Company Details
    • 11.10.2 SureCall Business Overview
    • 11.10.3 SureCall Outsourced Customer Support Services Introduction
    • 11.10.4 SureCall Revenue in Outsourced Customer Support Services Business (2015-2020)
    • 11.10.5 SureCall Recent Development

12Analyst's Viewpoints/Conclusions

    13Appendix

    • 13.1 Research Methodology
      • 13.1.1 Methodology/Research Approach
      • 13.1.2 Data Source
    • 13.2 Disclaimer

    Outsourced Customer Support Services market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Outsourced Customer Support Services market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    Market segment by Type, the product can be split into
    Onshore Outsourcing Services
    Offshore Outsourcing Services

    Market segment by Application, split into
    Banking, Financial Services and Insurance (BFSI)
    Communication
    Healthcare and Life Sciences
    Government
    Retail and Consumer Goods
    Others

    Based on regional and country-level analysis, the Outsourced Customer Support Services market has been segmented as follows:
    North America
    United States
    Canada
    Europe
    Germany
    France
    U.K.
    Italy
    Russia
    Nordic
    Asia-Pacific
    China
    Japan
    South Korea
    Southeast Asia
    India
    Australia
    Latin America
    Mexico
    Brazil
    Middle East & Africa
    Turkey
    Saudi Arabia
    UAE

    In the competitive analysis section of the report, leading as well as prominent players of the global Outsourced Customer Support Services market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.
    The key players covered in this study
    Teleperformance SA
    Convergys
    Arvato
    Sykes Enterprises
    Enshored
    GCS Agents
    Helpware
    Open Access BPO
    Peak Support

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