Table of Contents

1 Report Business Overview

• 1.1 Study Scope
• 1.2 Market Analysis by Type
  • 1.2.1 Global Online Complaint Management Services Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
  • 1.2.2 Cloud Based
  • 1.2.3 Web Based
• 1.3 Market by Application
  • 1.3.1 Global Online Complaint Management Services Market Size Growth Rate by Application, 2017 VS 2021 VS 2028
  • 1.3.2 Small & Medium Enterprise
  • 1.3.3 Large Enterprise
• 1.4 Study Objectives
• 1.5 Years Considered

2 Global Growth Trends

• 2.1 Global Online Complaint Management Services Market Perspective (2017-2028)
• 2.2 Online Complaint Management Services Growth Trends by Region
  • 2.2.1 Online Complaint Management Services Market Size by Region: 2017 VS 2021 VS 2028
  • 2.2.2 Online Complaint Management Services Historic Market Size by Region (2017-2022)
  • 2.2.3 Online Complaint Management Services Forecasted Market Size by Region (2023-2028)
• 2.3 Online Complaint Management Services Market Dynamics
  • 2.3.1 Online Complaint Management Services Industry Trends
  • 2.3.2 Online Complaint Management Services Market Drivers
  • 2.3.3 Online Complaint Management Services Market Challenges
  • 2.3.4 Online Complaint Management Services Market Restraints

3 Competition Landscape by Key Players

• 3.1 Global Top Online Complaint Management Services Players by Revenue
  • 3.1.1 Global Top Online Complaint Management Services Players by Revenue (2017-2022)
  • 3.1.2 Global Online Complaint Management Services Revenue Market Share by Players (2017-2022)
• 3.2 Global Online Complaint Management Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
• 3.3 Players Covered: Ranking by Online Complaint Management Services Revenue
• 3.4 Global Online Complaint Management Services Market Concentration Ratio
  • 3.4.1 Global Online Complaint Management Services Market Concentration Ratio (CR5 and HHI)
  • 3.4.2 Global Top 10 and Top 5 Companies by Online Complaint Management Services Revenue in 2021
• 3.5 Online Complaint Management Services Key Players Head office and Area Served
• 3.6 Key Players Online Complaint Management Services Product Solution and Service
• 3.7 Date of Enter into Online Complaint Management Services Market
• 3.8 Mergers & Acquisitions, Expansion Plans

4 Online Complaint Management Services Breakdown Data by Type

• 4.1 Global Online Complaint Management Services Historic Market Size by Type (2017-2022)
• 4.2 Global Online Complaint Management Services Forecasted Market Size by Type (2023-2028)

5 Online Complaint Management Services Breakdown Data by Application

• 5.1 Global Online Complaint Management Services Historic Market Size by Application (2017-2022)
• 5.2 Global Online Complaint Management Services Forecasted Market Size by Application (2023-2028)

6 North America

• 6.1 North America Online Complaint Management Services Market Size (2017-2028)
• 6.2 North America Online Complaint Management Services Market Size by Type
  • 6.2.1 North America Online Complaint Management Services Market Size by Type (2017-2022)
  • 6.2.2 North America Online Complaint Management Services Market Size by Type (2023-2028)
  • 6.2.3 North America Online Complaint Management Services Market Share by Type (2017-2028)
• 6.3 North America Online Complaint Management Services Market Size by Application
  • 6.3.1 North America Online Complaint Management Services Market Size by Application (2017-2022)
  • 6.3.2 North America Online Complaint Management Services Market Size by Application (2023-2028)
  • 6.3.3 North America Online Complaint Management Services Market Share by Application (2017-2028)
• 6.4 North America Online Complaint Management Services Market Size by Country
  • 6.4.1 North America Online Complaint Management Services Market Size by Country (2017-2022)
  • 6.4.2 North America Online Complaint Management Services Market Size by Country (2023-2028)
  • 6.4.3 United States
  • 6.4.4 Canada

7 Europe

• 7.1 Europe Online Complaint Management Services Market Size (2017-2028)
• 7.2 Europe Online Complaint Management Services Market Size by Type
  • 7.2.1 Europe Online Complaint Management Services Market Size by Type (2017-2022)
  • 7.2.2 Europe Online Complaint Management Services Market Size by Type (2023-2028)
  • 7.2.3 Europe Online Complaint Management Services Market Share by Type (2017-2028)
• 7.3 Europe Online Complaint Management Services Market Size by Application
  • 7.3.1 Europe Online Complaint Management Services Market Size by Application (2017-2022)
  • 7.3.2 Europe Online Complaint Management Services Market Size by Application (2023-2028)
  • 7.3.3 Europe Online Complaint Management Services Market Share by Application (2017-2028)
• 7.4 Europe Online Complaint Management Services Market Size by Country
  • 7.4.1 Europe Online Complaint Management Services Market Size by Country (2017-2022)
  • 7.4.2 Europe Online Complaint Management Services Market Size by Country (2023-2028)
  • 7.4.3 Germany
  • 7.4.4 France
  • 7.4.5 U.K.
  • 7.4.6 Italy
  • 7.4.7 Russia
  • 7.4.8 Nordic Countries

8 Asia-Pacific

• 8.1 Asia-Pacific Online Complaint Management Services Market Size (2017-2028)
• 8.2 Asia-Pacific Online Complaint Management Services Market Size by Type
  • 8.2.1 Asia-Pacific Online Complaint Management Services Market Size by Type (2017-2022)
  • 8.2.2 Asia-Pacific Online Complaint Management Services Market Size by Type (2023-2028)
  • 8.2.3 Asia-Pacific Online Complaint Management Services Market Share by Type (2017-2028)
• 8.3 Asia-Pacific Online Complaint Management Services Market Size by Application
  • 8.3.1 Asia-Pacific Online Complaint Management Services Market Size by Application (2017-2022)
  • 8.3.2 Asia-Pacific Online Complaint Management Services Market Size by Application (2023-2028)
  • 8.3.3 Asia-Pacific Online Complaint Management Services Market Share by Application (2017-2028)
• 8.4 Asia-Pacific Online Complaint Management Services Market Size by Region
  • 8.4.1 Asia-Pacific Online Complaint Management Services Market Size by Region (2017-2022)
  • 8.4.2 Asia-Pacific Online Complaint Management Services Market Size by Region (2023-2028)
  • 8.4.3 China
  • 8.4.4 Japan
  • 8.4.5 South Korea
  • 8.4.6 Southeast Asia
  • 8.4.7 India
  • 8.4.8 Australia

9 Latin America

• 9.1 Latin America Online Complaint Management Services Market Size (2017-2028)
• 9.2 Latin America Online Complaint Management Services Market Size by Type
  • 9.2.1 Latin America Online Complaint Management Services Market Size by Type (2017-2022)
  • 9.2.2 Latin America Online Complaint Management Services Market Size by Type (2023-2028)
  • 9.2.3 Latin America Online Complaint Management Services Market Share by Type (2017-2028)
• 9.3 Latin America Online Complaint Management Services Market Size by Application
  • 9.3.1 Latin America Online Complaint Management Services Market Size by Application (2017-2022)
  • 9.3.2 Latin America Online Complaint Management Services Market Size by Application (2023-2028)
  • 9.3.3 Latin America Online Complaint Management Services Market Share by Application (2017-2028)
• 9.4 Latin America Online Complaint Management Services Market Size by Country
  • 9.4.1 Latin America Online Complaint Management Services Market Size by Country (2017-2022)
  • 9.4.2 Latin America Online Complaint Management Services Market Size by Country (2023-2028)
  • 9.4.3 Mexico
  • 9.4.4 Brazil

10 Middle East & Africa

• 10.1 Middle East & Africa Online Complaint Management Services Market Size (2017-2028)
• 10.2 Middle East & Africa Online Complaint Management Services Market Size by Type
  • 10.2.1 Middle East & Africa Online Complaint Management Services Market Size by Type (2017-2022)
  • 10.2.2 Middle East & Africa Online Complaint Management Services Market Size by Type (2023-2028)
  • 10.2.3 Middle East & Africa Online Complaint Management Services Market Share by Type (2017-2028)
• 10.3 Middle East & Africa Online Complaint Management Services Market Size by Application
  • 10.3.1 Middle East & Africa Online Complaint Management Services Market Size by Application (2017-2022)
  • 10.3.2 Middle East & Africa Online Complaint Management Services Market Size by Application (2023-2028)
  • 10.3.3 Middle East & Africa Online Complaint Management Services Market Share by Application (2017-2028)
• 10.4 Middle East & Africa Online Complaint Management Services Market Size by Country
  • 10.4.1 Middle East & Africa Online Complaint Management Services Market Size by Country (2017-2022)
  • 10.4.2 Middle East & Africa Online Complaint Management Services Market Size by Country (2023-2028)
  • 10.4.3 Turkey
  • 10.4.4 Saudi Arabia
  • 10.4.5 UAE

11 Key Players Profiles

• 11.1 Bitrix24
  • 11.1.1 Bitrix24 Company Details
  • 11.1.2 Bitrix24 Business Overview
  • 11.1.3 Bitrix24 Online Complaint Management Services Introduction
  • 11.1.4 Bitrix24 Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.1.5 Bitrix24 Recent Developments
• 11.2 Zoho
  • 11.2.1 Zoho Company Details
  • 11.2.2 Zoho Business Overview
  • 11.2.3 Zoho Online Complaint Management Services Introduction
  • 11.2.4 Zoho Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.2.5 Zoho Recent Developments
• 11.3 ProProfs
  • 11.3.1 ProProfs Company Details
  • 11.3.2 ProProfs Business Overview
  • 11.3.3 ProProfs Online Complaint Management Services Introduction
  • 11.3.4 ProProfs Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.3.5 ProProfs Recent Developments
• 11.4 NCM
  • 11.4.1 NCM Company Details
  • 11.4.2 NCM Business Overview
  • 11.4.3 NCM Online Complaint Management Services Introduction
  • 11.4.4 NCM Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.4.5 NCM Recent Developments
• 11.5 Sprinklr
  • 11.5.1 Sprinklr Company Details
  • 11.5.2 Sprinklr Business Overview
  • 11.5.3 Sprinklr Online Complaint Management Services Introduction
  • 11.5.4 Sprinklr Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.5.5 Sprinklr Recent Developments
• 11.6 SalesBabu
  • 11.6.1 SalesBabu Company Details
  • 11.6.2 SalesBabu Business Overview
  • 11.6.3 SalesBabu Online Complaint Management Services Introduction
  • 11.6.4 SalesBabu Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.6.5 SalesBabu Recent Developments
• 11.7 OctopusPro
  • 11.7.1 OctopusPro Company Details
  • 11.7.2 OctopusPro Business Overview
  • 11.7.3 OctopusPro Online Complaint Management Services Introduction
  • 11.7.4 OctopusPro Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.7.5 OctopusPro Recent Developments
• 11.8 Tata Power-DDL
  • 11.8.1 Tata Power-DDL Company Details
  • 11.8.2 Tata Power-DDL Business Overview
  • 11.8.3 Tata Power-DDL Online Complaint Management Services Introduction
  • 11.8.4 Tata Power-DDL Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.8.5 Tata Power-DDL Recent Developments
• 11.9 SlideShare
  • 11.9.1 SlideShare Company Details
  • 11.9.2 SlideShare Business Overview
  • 11.9.3 SlideShare Online Complaint Management Services Introduction
  • 11.9.4 SlideShare Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.9.5 SlideShare Recent Developments
• 11.10 HubSpot
  • 11.10.1 HubSpot Company Details
  • 11.10.2 HubSpot Business Overview
  • 11.10.3 HubSpot Online Complaint Management Services Introduction
  • 11.10.4 HubSpot Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.10.5 HubSpot Recent Developments
• 11.11 Capsule CRM
  • 11.11.1 Capsule CRM Company Details
  • 11.11.2 Capsule CRM Business Overview
  • 11.11.3 Capsule CRM Online Complaint Management Services Introduction
  • 11.11.4 Capsule CRM Revenue in Online Complaint Management Services Business (2017-2022)
  • 11.11.5 Capsule CRM Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

• 13.1 Research Methodology
  • 13.1.1 Methodology/Research Approach
  • 13.1.2 Data Source
• 13.2 Author Details

Summary:

Market Analysis and Insights: Global Online Complaint Management Services Market
The global Online Complaint Management Services market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
Fully considering the economic change by this health crisis, Cloud Based accounting for % of the Online Complaint Management Services global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR from 2022 to 2028. While Small & Medium Enterprise segment is altered to an % CAGR throughout this forecast period.
China Online Complaint Management Services market size is valued at US$ million in 2021, while the North America and Europe Online Complaint Management Services are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and % respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period 2022-2028. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Online Complaint Management Services landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period 2022-2028.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Online Complaint Management Services market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Online Complaint Management Services market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Online Complaint Management Services market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Online Complaint Management Services market.
Impact of Covid-19 Outbreak
This section of the report has explored the overall status of the Covid scenario and has offered valuable insights into the changes in supply chain disruption, fluctuations in demand, etc. The analysts have also focused on the key measures that the companies are opting to withstand the harsh scenario.
Segmental Analysis
The report has been segmented into product and application segments. The researchers have documented all the products present today in the Online Complaint Management Services market. They have also shed light on the new product innovations and launches by the key players. In the segmental analysis, the analysts have provided revenue forecast figures based on type and application for the period 2017-2028. They have also discussed about the growth rate and potential of each segment for the period 2017-2028.
Online Complaint Management Services Breakdown Data by Type
Cloud Based
Web Based
Online Complaint Management Services Breakdown Data by Application
Small & Medium Enterprise
Large Enterprise
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Competitive Landscape
This segment focuses on the key players operating in the industry. It underlines all the current and future activities by the prominent manufacturers. By understanding various initiatives being taken up by different players, readers will gain the ability to settle on correct business choices. The authors of the report have provided accurate revenue figures of the companies for the period 2017-2022. The clients are sure to gain the upper hand once they get hold of this report. Key players studied in the research report include:
Bitrix24
Zoho
ProProfs
NCM
Sprinklr
SalesBabu
OctopusPro
Tata Power-DDL
SlideShare
HubSpot
Capsule CRM
Frequently Asked Questions
What factors will challenge the Online Complaint Management Services market growth?
Which end-use segment will expand at the fastest CAGR in the Online Complaint Management Services market?
Which are the emerging players in the Online Complaint Management Services market?
How concentrated is the Online Complaint Management Services market?
Which factors are positively contributing to the Online Complaint Management Services market growth?
Which are the novel product innovations in the Online Complaint Management Services market?
Which product segment will emerge as the most lucrative in the Online Complaint Management Services market?
Which factors are increasing the competition in the Online Complaint Management Services market?
Which are the strategic measures taken by the Online Complaint Management Services industry players?
Which region will witness inactive growth during the forecast period?
What key trends are likely to emerge in the Online Complaint Management Services market in the coming years?