Slide 1: Executive summary

Introduction

Slide 2: Logistics Sector - Classification

Slide 3: Logistics Services - Segmentation

Slide 4: Courier - Introduction

Slide 5: Freight Forwarding - Introduction

Slide 6: Third Party Logistics - Introduction

Slide 7-9: Reverse Logistics - Introduction

Evolution

Slide 10: Evolution of Courier Services

Slide 11: Evolution of the Freight Forwarder

Slide 12: Evolution of 3PL Services

Slide 13: Evolution of Reverse Logistics

Market Overview

Slide 14: Logistics Market - Market Size & Growth (2011- 16e), Logistics Market - Segmentation (2011), Share of Logistics Services in Total Logistics Market in India (2011- 16e)

Slide 15: Logistics Service Market - Market Size & Growth (2011- 16e), Share of Segments in Logistics Services Market in India (2011- 16e)

Slide 16: Market Attractiveness

Slide 17: Courier Market - Overview, Market Size & Growth (2011- 16e), Revenue Split of Courier Sector (2011-12), Express/ Courier Categories in India

Slide 18: Segmentation by Type of Consignment (2012), Segmentation by Expanse of Operation (2012)

Slide 19: Market Segmentation by Mode of Courier Transport (2012)

Slide 20: Sectors Critically Depending on Courier, Business Acquisition from Critical Courier Depending Sectors

Slide 21: Prohibited Items in Courier

Slide 22: Freight Forwarding Market - Overview, Market Size & Growth (2011- 16e),

Slide 23: Top 5 Freight Markets (2012), Top 5 Freight Markets (2020e)

Slide 24: Attractiveness in Freight Forwarding Market in India, Areas of Improvements

Slide 25: Factors for Selecting Transportation Mode

Slide 26: 3PL Market - Overview, Market Size & Growth (2011- 16e), Share of 3PL in Total Logistics

Slide 27: Share of Local Companies Outsourcing Services, Top 5 Reasons for Outsourcing Logistics Services

Slide 28: 3PL Market Presence in India

Slide 29-30: 3PL Market Insights

Slide 31: Reverse Logistics Market - Overview, Market Size & Growth (2011- 16e)

Slide 32: Reverse Logistics Market Presence in India

Slide 33: Reverse Logistics - With and Without

Advantages of Services

Slide 34: Courier Services Market - Distinguishing Features

Slide 35: Factors Favoring Freight Forwarder

Slide 36: 3PL - Advantages

Slide 37: Comparative Study of Forward and Reverse Logistics

Slide 38: Reverse Logistics- Benefits

Slide 39: Reverse Logistics - Needs and Associated Benefits

Segments & Features

Slide 40-41: Courier Service Segmentation

Slide 42-43: Freight Forwarding - Segments, Services & Benefits

Slide 44-45: Freight Forwarding - Key Characteristics

Slide 46: 3PL Providers - Types Based on their Functions

Slide 47-49: Reverse Logistics - Types of Service Providers

Distribution Channel

Slide 50-52: Courier Service - Distribution Channel

Slide 53: Freight Forwarding - Distribution Channel

Slide 54: Third Party Logistics - Distribution Channel

Slide 55: Reverse Logistics - Distribution Channel

Role of Regulatory Bodies

Slide 56: Role of Government: Summary

Slide 57-65: Role of Government in courier Service

Slide 66: Express Industry Council of India (EICI): Courier

Slide 67-68: Membership to EICI

Slide 69: EICI Recommendation to Indian Post Office - Summary

Slide 70-72: EICI Recommendation for Courier Services

Slide 73-77: United Nations Environment Programme (UNEP): Freight Forwarding

Slide 78-80: Standard Trading Conditions for Freight Forwarders

Drivers & Challenges

Slide 81: Drivers - Summary

Slide 82-119: Drivers

Slide 120: Challenges- Summary

Slide 121-136: Challenges

Key Issues

Slide 137: Key Issues - Summary - Courier Services

Slide 138-141: Issues

Slide 142: Key Issues - Summary - Freight Forwarding

Slide 143-144: Issues

Slide 145: Key Issues - Summary - 3PL

Slide 146-147: Issues

Slide 148: Key Issues - Summary - Reverse Logistics

Slide 149: Issues

Technology Adoption

Slide 150: Benefits of Technology Adoption

Slide 151: Competitive Advantage of Technology Adoption

Slide 152-153: Enterprise Application

Slide 154-155: Communication Technology

Slide 156-157: Material Handling Technology

Slide 158-161: Identification Technology

Slide 162-163: Software Solution Providing Companies

Slide 164-165: Technology Adoption by Leading Players

Slide 166-167: Technology Adoption - Case Study

Slide 168: UPLIFT - Universal Platform for Logistics & Integrated Freight Transport

Slide 169: 4S eTrans - Four Soft's web centric freight management system

Competitive Landscape

Slide 170-173: Major Players in Logistics Services in India

Slide 174-191: Major Public Players - (Domestic)

Slide 192-311: Major Private Players

Transactions

Slide 312: Recent Transactions - Courier Market

Slide 313: Recent Transactions - Freight Forwarding Market

Slide 314: Recent Transactions - 3PL

Slide 315: Recent Transactions - Reverse Logistics

Strategic Recommendations

Slide 316: Strategic Recommendations - Summary

Slide 317-319: Common Strategic Recommendations

Slide 320: Strategic Recommendations: Courier

Slide 321-322: Strategic Recommendations: Freight Forwarding

Slide 323: Strategic Recommendations: Third Party Logistics

Slide 324: Strategic Recommendations: Reverse Logistics

Slide 325: Strategic Recommendations: Reverse Logistics

Appendix

Slide 326: Appendix

Slide 327: Sources of Information

Logistics services market India is on a growth trajectory owing to rapid globalization and 100% FDI allowance. Logistics services broadly encompass courier services, freight forwarding, third party logistics and reverse logistics. Growth in international trade is providing huge impetus to the demand for the logistics services. Growing competition in retail sector transcends need of reverse logistics to handle returns and store upgradation. Third party logistics providers need to customize their services and charge competitive rates to benefit from retail boom in India. E-tailing has revamped shopping experience by transforming it from a weekend to anytime activity that is having a favorable impact on courier and reverse logistics sectors.

The report begins with an introduction section, classifying the logistics sector into transportation, storage and logistics services. The logistics services being the focus of the report are then segmented into four parts including Courier Services, Freight Forwarding, 3PL and Reverse Logistics. These four segments are then briefly introduced.

The next section briefly illustrates the evolution of the four segments of logistics services that are considered in the report.

Market overview section provides a brief snapshot of the logistics services market in India. To begin with, the share of logistics services in overall logistics market is shown, followed by the market size and growth in logistics services market in India. A brief snapshot of the overall market attractiveness of each of the segments has also been incorporated. The share and growth of the four segments in logistics services is also shown. Subsequently a brief overview followed by its market size & growth of the four segments are demonstrated.

Advantages of Services section deals with the beneficial features of the four segments considered in the logistics services.

Segments & Features section elaborates the different segments and characteristics of the four markets - Courier Services, Freight Forwarding, 3PL and Reverse Logistics.

Distribution Channel section illustrates the supply chain of the four markets - Courier Services, Freight Forwarding, 3PL and Reverse Logistics.

Role of Regulatory Bodies section explains the role of government in courier service market. It also highlights the role of Express Industry Council of India (EICI) on courier service. Members of EICI are also listed. Further the role of United Nations Environment Programme (UNEP) on Freight Forwarding market is discussed. The Standard Trading Conditions for Freight Forwarders are also given in this section.

Drivers & challenges section in the report provides a comprehensive set of factors which boosts and hinders the growth in the market. An analysis of the section brings forth the key drivers fueling growth in the market. The common driver drivers for the four market segments includes global trade boom, rapid economic growth & FDI in logistics, growth in retail sector, rise in e-tailing, increased demand in consumer electronics and durables industry, and expansion of auto & auto components sector. Other unique drivers for courier service market include financial institutions dependence on courier, growing business of private telecom sector, and seasonal business upsurge due to occasions. Other unique drivers for freight forwarding market includes diversification into logistics business, improved transportation infrastructure, and rising competitiveness among domestic companies. Other unique drivers for 3PL Market includes high cost of logistics in India, phased implementation of VAT, and government infrastructure initiatives. Lastly, the other unique drivers for reverse logistics market includes government concern for sustainability, garnering customer satisfaction, growing consumerism among Indians, economic viability of reusing goods, and growth of pharmaceutical market.

While the common challenges identified comprises poor infrastructure, lack of skilled manpower, and warehouse space deficit. Other unique challenge for courier service market includes delay in clearances. Other unique challenges for freight forwarding market includes stiff competition from international counterparts, rise in freight costs, and complex operation. Other unique challenges for 3PL Market include high inventory levels and lack of trust and awareness. Other unique challenges for reverse logistics market include low importance to returns management.

Key Issues section discusses the operational problems in each of the four segments considered in this report.

Technological Trends section in the report emphasizes the recent trends in the technology adopted in logistics services sector such as enterprise resource planning, supply chain management, global positioning system, electronic data interchange, warehouse management solution, automated guided vehicle system, radio frequency identification, handheld mobile solutions, bar code, and courier tracking technology for courier management. Further software solution providing companies and technology adoption by leading players are also highlighted.

The Competitive Landscape section profiles the major players in logistics services market in India in details within the report which enables readers to get a clear picture of the current competitive scenario. The section lists the basic details of the players such as corporate information, business highlights and key members. The section also features financial analysis of key vendors which in turn provides us with the financial health of players.

The report concludes with a strategic recommendations section that provides suggestions and strategies for the existing and new players in the four segments of logistics services market in India - Courier Services, Freight Forwarding, 3PL and Reverse Logistics.