1 Report Overview

• 1.1 Study Scope
• 1.2 Key Market Segments
• 1.3 Players Covered: Ranking by ITSM Revenue
• 1.4 Market by Type
  • 1.4.1 Global ITSM Market Size Growth Rate by Type: 2020 VS 2026
  • 1.4.2 Service portfolio management
  • 1.4.3 Configuration and change management
  • 1.4.4 Service desk software
  • 1.4.5 Operations and performance management
  • 1.4.6 Dashboard, reporting, and analytics
• 1.5 Market by Application
  • 1.5.1 Global ITSM Market Share by Application: 2020 VS 2026
  • 1.5.2 Banking, Financial Services, and Insurance (BFSI)
  • 1.5.3 Telecommunication and IT
  • 1.5.4 Healthcare and life sciences
  • 1.5.5 Retail and Consumer Packaged Goods (CPG)
  • 1.5.6 Government and public sector
  • 1.5.7 Energy and utilities
  • 1.5.8 Travel and hospitality
  • 1.5.9 Manufacturing
  • 1.5.10 Education
• 1.6 Study Objectives
• 1.7 Years Considered

2 Global Growth Trends

• 2.1 Global ITSM Market Perspective (2015-2026)
• 2.2 Global ITSM Growth Trends by Regions
  • 2.2.1 ITSM Market Size by Regions: 2015 VS 2020 VS 2026
  • 2.2.2 ITSM Historic Market Share by Regions (2015-2020)
  • 2.2.3 ITSM Forecasted Market Size by Regions (2021-2026)
• 2.3 Industry Trends and Growth Strategy
  • 2.3.1 Market Top Trends
  • 2.3.2 Market Drivers
  • 2.3.3 Market Challenges
  • 2.3.4 Porter’s Five Forces Analysis
  • 2.3.5 ITSM Market Growth Strategy
  • 2.3.6 Primary Interviews with Key ITSM Players (Opinion Leaders)

3 Competition Landscape by Key Players

• 3.1 Global Top ITSM Players by Market Size
  • 3.1.1 Global Top ITSM Players by Revenue (2015-2020)
  • 3.1.2 Global ITSM Revenue Market Share by Players (2015-2020)
  • 3.1.3 Global ITSM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
• 3.2 Global ITSM Market Concentration Ratio
  • 3.2.1 Global ITSM Market Concentration Ratio (CR5 and HHI)
  • 3.2.2 Global Top 10 and Top 5 Companies by ITSM Revenue in 2019
• 3.3 ITSM Key Players Head office and Area Served
• 3.4 Key Players ITSM Product Solution and Service
• 3.5 Date of Enter into ITSM Market
• 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

• 4.1 Global ITSM Historic Market Size by Type (2015-2020)
• 4.2 Global ITSM Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

• 5.1 Global ITSM Market Size by Application (2015-2020)
• 5.2 Global ITSM Forecasted Market Size by Application (2021-2026)

6 North America

• 6.1 North America ITSM Market Size (2015-2020)
• 6.2 ITSM Key Players in North America (2019-2020)
• 6.3 North America ITSM Market Size by Type (2015-2020)
• 6.4 North America ITSM Market Size by Application (2015-2020)

7 Europe

• 7.1 Europe ITSM Market Size (2015-2020)
• 7.2 ITSM Key Players in Europe (2019-2020)
• 7.3 Europe ITSM Market Size by Type (2015-2020)
• 7.4 Europe ITSM Market Size by Application (2015-2020)

8 China

• 8.1 China ITSM Market Size (2015-2020)
• 8.2 ITSM Key Players in China (2019-2020)
• 8.3 China ITSM Market Size by Type (2015-2020)
• 8.4 China ITSM Market Size by Application (2015-2020)

9 Japan

• 9.1 Japan ITSM Market Size (2015-2020)
• 9.2 ITSM Key Players in Japan (2019-2020)
• 9.3 Japan ITSM Market Size by Type (2015-2020)
• 9.4 Japan ITSM Market Size by Application (2015-2020)

10 Southeast Asia

• 10.1 Southeast Asia ITSM Market Size (2015-2020)
• 10.2 ITSM Key Players in Southeast Asia (2019-2020)
• 10.3 Southeast Asia ITSM Market Size by Type (2015-2020)
• 10.4 Southeast Asia ITSM Market Size by Application (2015-2020)

11 India

• 11.1 India ITSM Market Size (2015-2020)
• 11.2 ITSM Key Players in India (2019-2020)
• 11.3 India ITSM Market Size by Type (2015-2020)
• 11.4 India ITSM Market Size by Application (2015-2020)

12 Central & South America

• 12.1 Central & South America ITSM Market Size (2015-2020)
• 12.2 ITSM Key Players in Central & South America (2019-2020)
• 12.3 Central & South America ITSM Market Size by Type (2015-2020)
• 12.4 Central & South America ITSM Market Size by Application (2015-2020)

13 Key Players Profiles

• 13.1 BMC Software
  • 13.1.1 BMC Software Company Details
  • 13.1.2 BMC Software Business Overview
  • 13.1.3 BMC Software ITSM Introduction
  • 13.1.4 BMC Software Revenue in ITSM Business (2015-2020))
  • 13.1.5 BMC Software Recent Development
• 13.2 Broadcom
  • 13.2.1 Broadcom Company Details
  • 13.2.2 Broadcom Business Overview
  • 13.2.3 Broadcom ITSM Introduction
  • 13.2.4 Broadcom Revenue in ITSM Business (2015-2020)
  • 13.2.5 Broadcom Recent Development
• 13.3 Servicenow
  • 13.3.1 Servicenow Company Details
  • 13.3.2 Servicenow Business Overview
  • 13.3.3 Servicenow ITSM Introduction
  • 13.3.4 Servicenow Revenue in ITSM Business (2015-2020)
  • 13.3.5 Servicenow Recent Development
• 13.4 Cherwell Software
  • 13.4.1 Cherwell Software Company Details
  • 13.4.2 Cherwell Software Business Overview
  • 13.4.3 Cherwell Software ITSM Introduction
  • 13.4.4 Cherwell Software Revenue in ITSM Business (2015-2020)
  • 13.4.5 Cherwell Software Recent Development
• 13.5 HPE
  • 13.5.1 HPE Company Details
  • 13.5.2 HPE Business Overview
  • 13.5.3 HPE ITSM Introduction
  • 13.5.4 HPE Revenue in ITSM Business (2015-2020)
  • 13.5.5 HPE Recent Development
• 13.6 Citrix Systems
  • 13.6.1 Citrix Systems Company Details
  • 13.6.2 Citrix Systems Business Overview
  • 13.6.3 Citrix Systems ITSM Introduction
  • 13.6.4 Citrix Systems Revenue in ITSM Business (2015-2020)
  • 13.6.5 Citrix Systems Recent Development
• 13.7 Axios Systems
  • 13.7.1 Axios Systems Company Details
  • 13.7.2 Axios Systems Business Overview
  • 13.7.3 Axios Systems ITSM Introduction
  • 13.7.4 Axios Systems Revenue in ITSM Business (2015-2020)
  • 13.7.5 Axios Systems Recent Development
• 13.8 IBM
  • 13.8.1 IBM Company Details
  • 13.8.2 IBM Business Overview
  • 13.8.3 IBM ITSM Introduction
  • 13.8.4 IBM Revenue in ITSM Business (2015-2020)
  • 13.8.5 IBM Recent Development
• 13.9 Heat Software
  • 13.9.1 Heat Software Company Details
  • 13.9.2 Heat Software Business Overview
  • 13.9.3 Heat Software ITSM Introduction
  • 13.9.4 Heat Software Revenue in ITSM Business (2015-2020)
  • 13.9.5 Heat Software Recent Development
• 13.10 Hornbill
  • 13.10.1 Hornbill Company Details
  • 13.10.2 Hornbill Business Overview
  • 13.10.3 Hornbill ITSM Introduction
  • 13.10.4 Hornbill Revenue in ITSM Business (2015-2020)
  • 13.10.5 Hornbill Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix

• 15.1 Research Methodology
  • 15.1.1 Methodology/Research Approach
  • 15.1.2 Data Source
• 15.2 Disclaimer

ITSM market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global ITSM market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

The key players covered in this study
BMC Software
Broadcom
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill

Market segment by Type, the product can be split into
Service portfolio management
Configuration and change management
Service desk software
Operations and performance management
Dashboard, reporting, and analytics
Market segment by Application, split into
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and life sciences
Retail and Consumer Packaged Goods (CPG)
Government and public sector
Energy and utilities
Travel and hospitality
Manufacturing
Education

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America