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Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2019-2025

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Interactive Voice Response (IVR) Revenue
  • 1.4 Market by Type
    • 1.4.1 Global Interactive Voice Response (IVR) Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Speech Based
    • 1.4.3 Touch-tone Based
  • 1.5 Market by Application
    • 1.5.1 Global Interactive Voice Response (IVR) Market Share by Application: 2020 VS 2026
    • 1.5.2 BFSI
    • 1.5.3 Travel and Hospitality
    • 1.5.4 Pharma and Healthcare
    • 1.5.5 Telecommunications
    • 1.5.6 Government and Public Sector
    • 1.5.7 Transportation and Logistics
    • 1.5.8 ITES
    • 1.5.9 Media, Retail, and E-commerce
    • 1.5.10 Education
  • 1.6 Study Objectives
  • 1.7 Years Considered

2 Global Growth Trends

  • 2.1 Global Interactive Voice Response (IVR) Market Perspective (2015-2026)
  • 2.2 Global Interactive Voice Response (IVR) Growth Trends by Regions
    • 2.2.1 Interactive Voice Response (IVR) Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Interactive Voice Response (IVR) Historic Market Share by Regions (2015-2020)
    • 2.2.3 Interactive Voice Response (IVR) Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Interactive Voice Response (IVR) Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Interactive Voice Response (IVR) Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Interactive Voice Response (IVR) Players by Market Size
    • 3.1.1 Global Top Interactive Voice Response (IVR) Players by Revenue (2015-2020)
    • 3.1.2 Global Interactive Voice Response (IVR) Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Interactive Voice Response (IVR) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Interactive Voice Response (IVR) Market Concentration Ratio
    • 3.2.1 Global Interactive Voice Response (IVR) Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Interactive Voice Response (IVR) Revenue in 2019
  • 3.3 Interactive Voice Response (IVR) Key Players Head office and Area Served
  • 3.4 Key Players Interactive Voice Response (IVR) Product Solution and Service
  • 3.5 Date of Enter into Interactive Voice Response (IVR) Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)

  • 4.1 Global Interactive Voice Response (IVR) Historic Market Size by Type (2015-2020)
  • 4.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)

  • 5.1 Global Interactive Voice Response (IVR) Market Size by Application (2015-2020)
  • 5.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Interactive Voice Response (IVR) Market Size (2015-2020)
  • 6.2 Interactive Voice Response (IVR) Key Players in North America (2019-2020)
  • 6.3 North America Interactive Voice Response (IVR) Market Size by Type (2015-2020)
  • 6.4 North America Interactive Voice Response (IVR) Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Interactive Voice Response (IVR) Market Size (2015-2020)
  • 7.2 Interactive Voice Response (IVR) Key Players in Europe (2019-2020)
  • 7.3 Europe Interactive Voice Response (IVR) Market Size by Type (2015-2020)
  • 7.4 Europe Interactive Voice Response (IVR) Market Size by Application (2015-2020)

8 China

  • 8.1 China Interactive Voice Response (IVR) Market Size (2015-2020)
  • 8.2 Interactive Voice Response (IVR) Key Players in China (2019-2020)
  • 8.3 China Interactive Voice Response (IVR) Market Size by Type (2015-2020)
  • 8.4 China Interactive Voice Response (IVR) Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Interactive Voice Response (IVR) Market Size (2015-2020)
  • 9.2 Interactive Voice Response (IVR) Key Players in Japan (2019-2020)
  • 9.3 Japan Interactive Voice Response (IVR) Market Size by Type (2015-2020)
  • 9.4 Japan Interactive Voice Response (IVR) Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2015-2020)
  • 10.2 Interactive Voice Response (IVR) Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2015-2020)

11 India

  • 11.1 India Interactive Voice Response (IVR) Market Size (2015-2020)
  • 11.2 Interactive Voice Response (IVR) Key Players in India (2019-2020)
  • 11.3 India Interactive Voice Response (IVR) Market Size by Type (2015-2020)
  • 11.4 India Interactive Voice Response (IVR) Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Interactive Voice Response (IVR) Market Size (2015-2020)
  • 12.2 Interactive Voice Response (IVR) Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Interactive Voice Response (IVR) Market Size by Type (2015-2020)
  • 12.4 Central & South America Interactive Voice Response (IVR) Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 inContact
    • 13.1.1 inContact Company Details
    • 13.1.2 inContact Business Overview
    • 13.1.3 inContact Interactive Voice Response (IVR) Introduction
    • 13.1.4 inContact Revenue in Interactive Voice Response (IVR) Business (2015-2020))
    • 13.1.5 inContact Recent Development
  • 13.2 Nuance
    • 13.2.1 Nuance Company Details
    • 13.2.2 Nuance Business Overview
    • 13.2.3 Nuance Interactive Voice Response (IVR) Introduction
    • 13.2.4 Nuance Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.2.5 Nuance Recent Development
  • 13.3 Genesys Telecommunication Laboratories
    • 13.3.1 Genesys Telecommunication Laboratories Company Details
    • 13.3.2 Genesys Telecommunication Laboratories Business Overview
    • 13.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Introduction
    • 13.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.3.5 Genesys Telecommunication Laboratories Recent Development
  • 13.4 8x8
    • 13.4.1 8x8 Company Details
    • 13.4.2 8x8 Business Overview
    • 13.4.3 8x8 Interactive Voice Response (IVR) Introduction
    • 13.4.4 8x8 Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.4.5 8x8 Recent Development
  • 13.5 AT&T
    • 13.5.1 AT&T Company Details
    • 13.5.2 AT&T Business Overview
    • 13.5.3 AT&T Interactive Voice Response (IVR) Introduction
    • 13.5.4 AT&T Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.5.5 AT&T Recent Development
  • 13.6 Avaya
    • 13.6.1 Avaya Company Details
    • 13.6.2 Avaya Business Overview
    • 13.6.3 Avaya Interactive Voice Response (IVR) Introduction
    • 13.6.4 Avaya Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.6.5 Avaya Recent Development
  • 13.7 Aspect Software Parent
    • 13.7.1 Aspect Software Parent Company Details
    • 13.7.2 Aspect Software Parent Business Overview
    • 13.7.3 Aspect Software Parent Interactive Voice Response (IVR) Introduction
    • 13.7.4 Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.7.5 Aspect Software Parent Recent Development
  • 13.8 24/7 Customer
    • 13.8.1 24/7 Customer Company Details
    • 13.8.2 24/7 Customer Business Overview
    • 13.8.3 24/7 Customer Interactive Voice Response (IVR) Introduction
    • 13.8.4 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.8.5 24/7 Customer Recent Development
  • 13.9 Verizon Communications
    • 13.9.1 Verizon Communications Company Details
    • 13.9.2 Verizon Communications Business Overview
    • 13.9.3 Verizon Communications Interactive Voice Response (IVR) Introduction
    • 13.9.4 Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.9.5 Verizon Communications Recent Development
  • 13.10 Five9
    • 13.10.1 Five9 Company Details
    • 13.10.2 Five9 Business Overview
    • 13.10.3 Five9 Interactive Voice Response (IVR) Introduction
    • 13.10.4 Five9 Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 13.10.5 Five9 Recent Development
  • 13.11 Cisco Systems
    • 10.11.1 Cisco Systems Company Details
    • 10.11.2 Cisco Systems Business Overview
    • 10.11.3 Cisco Systems Interactive Voice Response (IVR) Introduction
    • 10.11.4 Cisco Systems Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 10.11.5 Cisco Systems Recent Development
  • 13.12 Convergys
    • 10.12.1 Convergys Company Details
    • 10.12.2 Convergys Business Overview
    • 10.12.3 Convergys Interactive Voice Response (IVR) Introduction
    • 10.12.4 Convergys Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 10.12.5 Convergys Recent Development
  • 13.13 West Corporation
    • 10.13.1 West Corporation Company Details
    • 10.13.2 West Corporation Business Overview
    • 10.13.3 West Corporation Interactive Voice Response (IVR) Introduction
    • 10.13.4 West Corporation Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 10.13.5 West Corporation Recent Development
  • 13.14 IVR Lab
    • 10.14.1 IVR Lab Company Details
    • 10.14.2 IVR Lab Business Overview
    • 10.14.3 IVR Lab Interactive Voice Response (IVR) Introduction
    • 10.14.4 IVR Lab Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 10.14.5 IVR Lab Recent Development
  • 13.15 NewVoiceMedia
    • 10.15.1 NewVoiceMedia Company Details
    • 10.15.2 NewVoiceMedia Business Overview
    • 10.15.3 NewVoiceMedia Interactive Voice Response (IVR) Introduction
    • 10.15.4 NewVoiceMedia Revenue in Interactive Voice Response (IVR) Business (2015-2020)
    • 10.15.5 NewVoiceMedia Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    Interactive Voice Response (IVR) market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Interactive Voice Response (IVR) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

    The key players covered in this study
    inContact
    Nuance
    Genesys Telecommunication Laboratories
    8x8
    AT&T
    Avaya
    Aspect Software Parent
    24/7 Customer
    Verizon Communications
    Five9
    Cisco Systems
    Convergys
    West Corporation
    IVR Lab
    NewVoiceMedia

    Market segment by Type, the product can be split into
    Speech Based
    Touch-tone Based
    Market segment by Application, split into
    BFSI
    Travel and Hospitality
    Pharma and Healthcare
    Telecommunications
    Government and Public Sector
    Transportation and Logistics
    ITES
    Media, Retail, and E-commerce
    Education

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

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