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Global Healthcare CRM (Customer Relationship Management) Market Size, Status and Forecast 2019-2025

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Table of Contents

    1 Report Overview

    • 1.1 Study Scope
    • 1.2 Key Market Segments
    • 1.3 Players Covered
    • 1.4 Market Analysis by Type
      • 1.4.1 Global Healthcare CRM (Customer Relationship Management) Market Size Growth Rate by Type (2014-2025)
      • 1.4.2 Predictive CRM
      • 1.4.3 Mobile CRM
      • 1.4.4 Cloud-Based CRM
      • 1.4.5 Social CRM
      • 1.4.6 Collaborative CRM
    • 1.5 Market by Application
      • 1.5.1 Global Healthcare CRM (Customer Relationship Management) Market Share by Application (2014-2025)
      • 1.5.2 Relationship Management
      • 1.5.3 Case Coordination
      • 1.5.4 Community Outreach
      • 1.5.5 Case Management
      • 1.5.6 Other
    • 1.6 Study Objectives
    • 1.7 Years Considered

    2 Global Growth Trends

    • 2.1 Healthcare CRM (Customer Relationship Management) Market Size
    • 2.2 Healthcare CRM (Customer Relationship Management) Growth Trends by Regions
      • 2.2.1 Healthcare CRM (Customer Relationship Management) Market Size by Regions (2014-2025)
      • 2.2.2 Healthcare CRM (Customer Relationship Management) Market Share by Regions (2014-2019)
    • 2.3 Industry Trends
      • 2.3.1 Market Top Trends
      • 2.3.2 Market Drivers
      • 2.3.3 Market Opportunities

    3 Market Share by Key Players

    • 3.1 Healthcare CRM (Customer Relationship Management) Market Size by Manufacturers
      • 3.1.1 Global Healthcare CRM (Customer Relationship Management) Revenue by Manufacturers (2014-2019)
      • 3.1.2 Global Healthcare CRM (Customer Relationship Management) Revenue Market Share by Manufacturers (2014-2019)
      • 3.1.3 Global Healthcare CRM (Customer Relationship Management) Market Concentration Ratio (CR5 and HHI)
    • 3.2 Healthcare CRM (Customer Relationship Management) Key Players Head office and Area Served
    • 3.3 Key Players Healthcare CRM (Customer Relationship Management) Product/Solution/Service
    • 3.4 Date of Enter into Healthcare CRM (Customer Relationship Management) Market
    • 3.5 Mergers & Acquisitions, Expansion Plans

    4 Breakdown Data by Type and Application

    • 4.1 Global Healthcare CRM (Customer Relationship Management) Market Size by Type (2014-2019)
    • 4.2 Global Healthcare CRM (Customer Relationship Management) Market Size by Application (2014-2019)

    5 United States

    • 5.1 United States Healthcare CRM (Customer Relationship Management) Market Size (2014-2019)
    • 5.2 Healthcare CRM (Customer Relationship Management) Key Players in United States
    • 5.3 United States Healthcare CRM (Customer Relationship Management) Market Size by Type
    • 5.4 United States Healthcare CRM (Customer Relationship Management) Market Size by Application

    6 Europe

    • 6.1 Europe Healthcare CRM (Customer Relationship Management) Market Size (2014-2019)
    • 6.2 Healthcare CRM (Customer Relationship Management) Key Players in Europe
    • 6.3 Europe Healthcare CRM (Customer Relationship Management) Market Size by Type
    • 6.4 Europe Healthcare CRM (Customer Relationship Management) Market Size by Application

    7 China

    • 7.1 China Healthcare CRM (Customer Relationship Management) Market Size (2014-2019)
    • 7.2 Healthcare CRM (Customer Relationship Management) Key Players in China
    • 7.3 China Healthcare CRM (Customer Relationship Management) Market Size by Type
    • 7.4 China Healthcare CRM (Customer Relationship Management) Market Size by Application

    8 Japan

    • 8.1 Japan Healthcare CRM (Customer Relationship Management) Market Size (2014-2019)
    • 8.2 Healthcare CRM (Customer Relationship Management) Key Players in Japan
    • 8.3 Japan Healthcare CRM (Customer Relationship Management) Market Size by Type
    • 8.4 Japan Healthcare CRM (Customer Relationship Management) Market Size by Application

    9 Southeast Asia

    • 9.1 Southeast Asia Healthcare CRM (Customer Relationship Management) Market Size (2014-2019)
    • 9.2 Healthcare CRM (Customer Relationship Management) Key Players in Southeast Asia
    • 9.3 Southeast Asia Healthcare CRM (Customer Relationship Management) Market Size by Type
    • 9.4 Southeast Asia Healthcare CRM (Customer Relationship Management) Market Size by Application

    10 India

    • 10.1 India Healthcare CRM (Customer Relationship Management) Market Size (2014-2019)
    • 10.2 Healthcare CRM (Customer Relationship Management) Key Players in India
    • 10.3 India Healthcare CRM (Customer Relationship Management) Market Size by Type
    • 10.4 India Healthcare CRM (Customer Relationship Management) Market Size by Application

    11 Central & South America

    • 11.1 Central & South America Healthcare CRM (Customer Relationship Management) Market Size (2014-2019)
    • 11.2 Healthcare CRM (Customer Relationship Management) Key Players in Central & South America
    • 11.3 Central & South America Healthcare CRM (Customer Relationship Management) Market Size by Type
    • 11.4 Central & South America Healthcare CRM (Customer Relationship Management) Market Size by Application

    12 International Players Profiles

    • 12.1 SAP
      • 12.1.1 SAP Company Details
      • 12.1.2 Company Description and Business Overview
      • 12.1.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.1.4 SAP Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.1.5 SAP Recent Development
    • 12.2 Veeva Systems
      • 12.2.1 Veeva Systems Company Details
      • 12.2.2 Company Description and Business Overview
      • 12.2.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.2.4 Veeva Systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.2.5 Veeva Systems Recent Development
    • 12.3 Salesforce
      • 12.3.1 Salesforce Company Details
      • 12.3.2 Company Description and Business Overview
      • 12.3.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.3.4 Salesforce Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.3.5 Salesforce Recent Development
    • 12.4 Oracle
      • 12.4.1 Oracle Company Details
      • 12.4.2 Company Description and Business Overview
      • 12.4.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.4.4 Oracle Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.4.5 Oracle Recent Development
    • 12.5 IBM
      • 12.5.1 IBM Company Details
      • 12.5.2 Company Description and Business Overview
      • 12.5.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.5.4 IBM Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.5.5 IBM Recent Development
    • 12.6 Cerner
      • 12.6.1 Cerner Company Details
      • 12.6.2 Company Description and Business Overview
      • 12.6.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.6.4 Cerner Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.6.5 Cerner Recent Development
    • 12.7 Lawson and Verint Systems
      • 12.7.1 Lawson and Verint Systems Company Details
      • 12.7.2 Company Description and Business Overview
      • 12.7.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.7.4 Lawson and Verint Systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.7.5 Lawson and Verint Systems Recent Development
    • 12.8 Nice systems
      • 12.8.1 Nice systems Company Details
      • 12.8.2 Company Description and Business Overview
      • 12.8.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.8.4 Nice systems Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.8.5 Nice systems Recent Development
    • 12.9 NetSuite
      • 12.9.1 NetSuite Company Details
      • 12.9.2 Company Description and Business Overview
      • 12.9.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.9.4 NetSuite Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.9.5 NetSuite Recent Development
    • 12.10 Microsoft
      • 12.10.1 Microsoft Company Details
      • 12.10.2 Company Description and Business Overview
      • 12.10.3 Healthcare CRM (Customer Relationship Management) Introduction
      • 12.10.4 Microsoft Revenue in Healthcare CRM (Customer Relationship Management) Business (2014-2019)
      • 12.10.5 Microsoft Recent Development
    • 12.11 Amdocs Ltd.
    • 12.12 Siemens Healthcare
    • 12.13 Accenture
    • 12.14 Anthelio Healthcare Solutions
    • 12.15 AllScripts Healthcare Solutions Inc.
    • 12.16 Talisma

    13 Market Forecast 2019-2025

    • 13.1 Market Size Forecast by Regions
    • 13.2 United States
    • 13.3 Europe
    • 13.4 China
    • 13.5 Japan
    • 13.6 Southeast Asia
    • 13.7 India
    • 13.8 Central & South America
    • 13.9 Market Size Forecast by Product (2019-2025)
    • 13.10 Market Size Forecast by Application (2019-2025)

    14 Analyst's Viewpoints/Conclusions

      15 Appendix

      • 15.1 Research Methodology
        • 15.1.1 Methodology/Research Approach
          • 15.1.1.1 Research Programs/Design
          • 15.1.1.2 Market Size Estimation
          • 12.1.1.3 Market Breakdown and Data Triangulation
        • 15.1.2 Data Source
          • 15.1.2.1 Secondary Sources
          • 15.1.2.2 Primary Sources
      • 15.2 Disclaimer

      Customer-relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
      In 2018, the global Healthcare CRM (Customer Relationship Management) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

      This report focuses on the global Healthcare CRM (Customer Relationship Management) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Healthcare CRM (Customer Relationship Management) development in United States, Europe and China.

      The key players covered in this study
      SAP
      Veeva Systems
      Salesforce
      Oracle
      IBM
      Cerner
      Lawson and Verint Systems
      Nice systems
      NetSuite
      Microsoft
      Amdocs Ltd.
      Siemens Healthcare
      Accenture
      Anthelio Healthcare Solutions
      AllScripts Healthcare Solutions Inc.
      Talisma

      Market segment by Type, the product can be split into
      Predictive CRM
      Mobile CRM
      Cloud-Based CRM
      Social CRM
      Collaborative CRM

      Market segment by Application, split into
      Relationship Management
      Case Coordination
      Community Outreach
      Case Management
      Other

      Market segment by Regions/Countries, this report covers
      United States
      Europe
      China
      Japan
      Southeast Asia
      India
      Central & South America

      The study objectives of this report are:
      To analyze global Healthcare CRM (Customer Relationship Management) status, future forecast, growth opportunity, key market and key players.
      To present the Healthcare CRM (Customer Relationship Management) development in United States, Europe and China.
      To strategically profile the key players and comprehensively analyze their development plan and strategies.
      To define, describe and forecast the market by product type, market and key regions.

      In this study, the years considered to estimate the market size of Healthcare CRM (Customer Relationship Management) are as follows:
      History Year: 2014-2018
      Base Year: 2018
      Estimated Year: 2019
      Forecast Year 2019 to 2025
      For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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