Copyright Reports & Markets. All rights reserved.

Global Customer Experience Analytics Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Request for Sample of this report
Buy now

1 Market Overview

  • 1.1 Product Overview and Scope of Customer Experience Analytics
  • 1.2 Market Estimation Caveats and Base Year
  • 1.3 Classification of Customer Experience Analytics by Type
    • 1.3.1 Overview: Global Customer Experience Analytics Market Size by Type: 2019 Versus 2023 Versus 2030
    • 1.3.2 Global Customer Experience Analytics Consumption Value Market Share by Type in 2023
    • 1.3.3 Social Media Analytical Tools
    • 1.3.4 Web Analytical Tools
    • 1.3.5 Dashboard and Reporting Tools
    • 1.3.6 Other
  • 1.4 Global Customer Experience Analytics Market by Application
    • 1.4.1 Overview: Global Customer Experience Analytics Market Size by Application: 2019 Versus 2023 Versus 2030
    • 1.4.2 Telecommunications and IT
    • 1.4.3 Media and Entertainment
    • 1.4.4 Health Care
    • 1.4.5 Transportation and Logistics
    • 1.4.6 Other
  • 1.5 Global Customer Experience Analytics Market Size & Forecast
  • 1.6 Global Customer Experience Analytics Market Size and Forecast by Region
    • 1.6.1 Global Customer Experience Analytics Market Size by Region: 2019 VS 2023 VS 2030
    • 1.6.2 Global Customer Experience Analytics Market Size by Region, (2019-2030)
    • 1.6.3 North America Customer Experience Analytics Market Size and Prospect (2019-2030)
    • 1.6.4 Europe Customer Experience Analytics Market Size and Prospect (2019-2030)
    • 1.6.5 Asia-Pacific Customer Experience Analytics Market Size and Prospect (2019-2030)
    • 1.6.6 South America Customer Experience Analytics Market Size and Prospect (2019-2030)
    • 1.6.7 Middle East and Africa Customer Experience Analytics Market Size and Prospect (2019-2030)

2 Company Profiles

  • 2.1 OpenText Corporation
    • 2.1.1 OpenText Corporation Details
    • 2.1.2 OpenText Corporation Major Business
    • 2.1.3 OpenText Corporation Customer Experience Analytics Product and Solutions
    • 2.1.4 OpenText Corporation Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.1.5 OpenText Corporation Recent Developments and Future Plans
  • 2.2 Oracle Corporation
    • 2.2.1 Oracle Corporation Details
    • 2.2.2 Oracle Corporation Major Business
    • 2.2.3 Oracle Corporation Customer Experience Analytics Product and Solutions
    • 2.2.4 Oracle Corporation Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.2.5 Oracle Corporation Recent Developments and Future Plans
  • 2.3 Nokia Networks
    • 2.3.1 Nokia Networks Details
    • 2.3.2 Nokia Networks Major Business
    • 2.3.3 Nokia Networks Customer Experience Analytics Product and Solutions
    • 2.3.4 Nokia Networks Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.3.5 Nokia Networks Recent Developments and Future Plans
  • 2.4 Avaya Inc.
    • 2.4.1 Avaya Inc. Details
    • 2.4.2 Avaya Inc. Major Business
    • 2.4.3 Avaya Inc. Customer Experience Analytics Product and Solutions
    • 2.4.4 Avaya Inc. Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.4.5 Avaya Inc. Recent Developments and Future Plans
  • 2.5 HP Inc
    • 2.5.1 HP Inc Details
    • 2.5.2 HP Inc Major Business
    • 2.5.3 HP Inc Customer Experience Analytics Product and Solutions
    • 2.5.4 HP Inc Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.5.5 HP Inc Recent Developments and Future Plans
  • 2.6 Adobe Systems Incorporated
    • 2.6.1 Adobe Systems Incorporated Details
    • 2.6.2 Adobe Systems Incorporated Major Business
    • 2.6.3 Adobe Systems Incorporated Customer Experience Analytics Product and Solutions
    • 2.6.4 Adobe Systems Incorporated Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.6.5 Adobe Systems Incorporated Recent Developments and Future Plans
  • 2.7 IBM Corporation
    • 2.7.1 IBM Corporation Details
    • 2.7.2 IBM Corporation Major Business
    • 2.7.3 IBM Corporation Customer Experience Analytics Product and Solutions
    • 2.7.4 IBM Corporation Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.7.5 IBM Corporation Recent Developments and Future Plans
  • 2.8 Tech Mahindra Limited
    • 2.8.1 Tech Mahindra Limited Details
    • 2.8.2 Tech Mahindra Limited Major Business
    • 2.8.3 Tech Mahindra Limited Customer Experience Analytics Product and Solutions
    • 2.8.4 Tech Mahindra Limited Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.8.5 Tech Mahindra Limited Recent Developments and Future Plans
  • 2.9 SAS Institute Inc
    • 2.9.1 SAS Institute Inc Details
    • 2.9.2 SAS Institute Inc Major Business
    • 2.9.3 SAS Institute Inc Customer Experience Analytics Product and Solutions
    • 2.9.4 SAS Institute Inc Customer Experience Analytics Revenue, Gross Margin and Market Share (2019-2024)
    • 2.9.5 SAS Institute Inc Recent Developments and Future Plans

3 Market Competition, by Players

  • 3.1 Global Customer Experience Analytics Revenue and Share by Players (2019-2024)
  • 3.2 Market Share Analysis (2023)
    • 3.2.1 Market Share of Customer Experience Analytics by Company Revenue
    • 3.2.2 Top 3 Customer Experience Analytics Players Market Share in 2023
    • 3.2.3 Top 6 Customer Experience Analytics Players Market Share in 2023
  • 3.3 Customer Experience Analytics Market: Overall Company Footprint Analysis
    • 3.3.1 Customer Experience Analytics Market: Region Footprint
    • 3.3.2 Customer Experience Analytics Market: Company Product Type Footprint
    • 3.3.3 Customer Experience Analytics Market: Company Product Application Footprint
  • 3.4 New Market Entrants and Barriers to Market Entry
  • 3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type

  • 4.1 Global Customer Experience Analytics Consumption Value and Market Share by Type (2019-2024)
  • 4.2 Global Customer Experience Analytics Market Forecast by Type (2025-2030)

5 Market Size Segment by Application

  • 5.1 Global Customer Experience Analytics Consumption Value Market Share by Application (2019-2024)
  • 5.2 Global Customer Experience Analytics Market Forecast by Application (2025-2030)

6 North America

  • 6.1 North America Customer Experience Analytics Consumption Value by Type (2019-2030)
  • 6.2 North America Customer Experience Analytics Consumption Value by Application (2019-2030)
  • 6.3 North America Customer Experience Analytics Market Size by Country
    • 6.3.1 North America Customer Experience Analytics Consumption Value by Country (2019-2030)
    • 6.3.2 United States Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 6.3.3 Canada Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 6.3.4 Mexico Customer Experience Analytics Market Size and Forecast (2019-2030)

7 Europe

  • 7.1 Europe Customer Experience Analytics Consumption Value by Type (2019-2030)
  • 7.2 Europe Customer Experience Analytics Consumption Value by Application (2019-2030)
  • 7.3 Europe Customer Experience Analytics Market Size by Country
    • 7.3.1 Europe Customer Experience Analytics Consumption Value by Country (2019-2030)
    • 7.3.2 Germany Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 7.3.3 France Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 7.3.4 United Kingdom Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 7.3.5 Russia Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 7.3.6 Italy Customer Experience Analytics Market Size and Forecast (2019-2030)

8 Asia-Pacific

  • 8.1 Asia-Pacific Customer Experience Analytics Consumption Value by Type (2019-2030)
  • 8.2 Asia-Pacific Customer Experience Analytics Consumption Value by Application (2019-2030)
  • 8.3 Asia-Pacific Customer Experience Analytics Market Size by Region
    • 8.3.1 Asia-Pacific Customer Experience Analytics Consumption Value by Region (2019-2030)
    • 8.3.2 China Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 8.3.3 Japan Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 8.3.4 South Korea Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 8.3.5 India Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 8.3.6 Southeast Asia Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 8.3.7 Australia Customer Experience Analytics Market Size and Forecast (2019-2030)

9 South America

  • 9.1 South America Customer Experience Analytics Consumption Value by Type (2019-2030)
  • 9.2 South America Customer Experience Analytics Consumption Value by Application (2019-2030)
  • 9.3 South America Customer Experience Analytics Market Size by Country
    • 9.3.1 South America Customer Experience Analytics Consumption Value by Country (2019-2030)
    • 9.3.2 Brazil Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 9.3.3 Argentina Customer Experience Analytics Market Size and Forecast (2019-2030)

10 Middle East & Africa

  • 10.1 Middle East & Africa Customer Experience Analytics Consumption Value by Type (2019-2030)
  • 10.2 Middle East & Africa Customer Experience Analytics Consumption Value by Application (2019-2030)
  • 10.3 Middle East & Africa Customer Experience Analytics Market Size by Country
    • 10.3.1 Middle East & Africa Customer Experience Analytics Consumption Value by Country (2019-2030)
    • 10.3.2 Turkey Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 10.3.3 Saudi Arabia Customer Experience Analytics Market Size and Forecast (2019-2030)
    • 10.3.4 UAE Customer Experience Analytics Market Size and Forecast (2019-2030)

11 Market Dynamics

  • 11.1 Customer Experience Analytics Market Drivers
  • 11.2 Customer Experience Analytics Market Restraints
  • 11.3 Customer Experience Analytics Trends Analysis
  • 11.4 Porters Five Forces Analysis
    • 11.4.1 Threat of New Entrants
    • 11.4.2 Bargaining Power of Suppliers
    • 11.4.3 Bargaining Power of Buyers
    • 11.4.4 Threat of Substitutes
    • 11.4.5 Competitive Rivalry

12 Industry Chain Analysis

  • 12.1 Customer Experience Analytics Industry Chain
  • 12.2 Customer Experience Analytics Upstream Analysis
  • 12.3 Customer Experience Analytics Midstream Analysis
  • 12.4 Customer Experience Analytics Downstream Analysis

13 Research Findings and Conclusion

    14 Appendix

    • 14.1 Methodology
    • 14.2 Research Process and Data Source

    According to our (Global Info Research) latest study, the global Customer Experience Analytics market size was valued at USD 6405.1 million in 2023 and is forecast to a readjusted size of USD 10670 million by 2030 with a CAGR of 7.6% during review period.
    Customer Experience Analytic is part of customer experience management and it is critical for an organization to understand customer feedback. Customer experience analysis provides business entities the opportunity to analyze key populations and allows identification of potential customers to make them more loyal to their products and services.
    The Global Info Research report includes an overview of the development of the Customer Experience Analytics industry chain, the market status of Telecommunications and IT (Social Media Analytical Tools, Web Analytical Tools), Media and Entertainment (Social Media Analytical Tools, Web Analytical Tools), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Customer Experience Analytics.
    Regionally, the report analyzes the Customer Experience Analytics markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Customer Experience Analytics market, with robust domestic demand, supportive policies, and a strong manufacturing base.
    Key Features:
    The report presents comprehensive understanding of the Customer Experience Analytics market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Customer Experience Analytics industry.
    The report involves analyzing the market at a macro level:
    Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Social Media Analytical Tools, Web Analytical Tools).
    Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Customer Experience Analytics market.
    Regional Analysis: The report involves examining the Customer Experience Analytics market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.
    Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Customer Experience Analytics market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.
    The report also involves a more granular approach to Customer Experience Analytics:
    Company Analysis: Report covers individual Customer Experience Analytics players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.
    Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Customer Experience Analytics This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Telecommunications and IT, Media and Entertainment).
    Technology Analysis: Report covers specific technologies relevant to Customer Experience Analytics. It assesses the current state, advancements, and potential future developments in Customer Experience Analytics areas.
    Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Customer Experience Analytics market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.
    Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.
    Market Segmentation
    Customer Experience Analytics market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
    Market segment by Type
    Social Media Analytical Tools
    Web Analytical Tools
    Dashboard and Reporting Tools
    Other
    Market segment by Application
    Telecommunications and IT
    Media and Entertainment
    Health Care
    Transportation and Logistics
    Other
    Market segment by players, this report covers
    OpenText Corporation
    Oracle Corporation
    Nokia Networks
    Avaya Inc.
    HP Inc
    Adobe Systems Incorporated
    IBM Corporation
    Tech Mahindra Limited
    SAS Institute Inc
    Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
    South America (Brazil, Argentina and Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
    The content of the study subjects, includes a total of 13 chapters:
    Chapter 1, to describe Customer Experience Analytics product scope, market overview, market estimation caveats and base year.
    Chapter 2, to profile the top players of Customer Experience Analytics, with revenue, gross margin and global market share of Customer Experience Analytics from 2019 to 2024.
    Chapter 3, the Customer Experience Analytics competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
    Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.
    Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Customer Experience Analytics market forecast, by regions, type and application, with consumption value, from 2025 to 2030.
    Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.
    Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Experience Analytics.
    Chapter 13, to describe Customer Experience Analytics research findings and conclusion.

    Buy now