Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Stakeholders

2. Research & Forecasting

• 2.1. Research Methodology
  • 2.1.1. Research Instruments
    • 2.1.1.1. Secondary Instrument
    • 2.1.1.2. Primary Instrument
  • 2.1.2. Research Approaches
    • 2.1.2.1. Bottom-up Approach
    • 2.1.2.2. Top-down Approach
  • 2.1.3. Research Reliability & Validity
  • 2.1.4. Research Assumptions
  • 2.1.5. Vendor Inclusion Criteria
• 2.2. Forecasting Methodology
  • 2.2.1. Methodology for Market Estimation & Forecasting
  • 2.2.2. Significance and Importance of the Market Estimation & Forecasting

3. Executive Summary

4. Premium Insight

• 4.1. Market Connectivity
• 4.2. Market Data Feed
• 4.3. Market Vendor Ranking Analysis
• 4.4. Market Dynamics
  • 4.4.1. Drivers
    • 4.4.1.1. Need an adequate integration of IT system to integrate all the units for effective customer communication
    • 4.4.1.2. Rising emphasis on context-rich information and multi-channel output
    • 4.4.1.3. Need of highly personalized customer services program
  • 4.4.2. Restraints
    • 4.4.2.1. Security Concerns and changing regulations
  • 4.4.3. Opportunities
    • 4.4.3.1. Cloud based CCM
  • 4.4.4. Challenges
    • 4.4.4.1. Complicated software infrastructure skills and resource deployment
• 4.5. Porter’s Five Forces Analysis
  • 4.5.1. Threat of New Entrants
  • 4.5.2. Threat of Substitutes
  • 4.5.3. Bargaining Power of Customers
  • 4.5.4. Bargaining Power of Suppliers
  • 4.5.5. Industry Rivalry

5. Global Customer Communication Management Market, by Industry

• 5.1. Introduction
• 5.2. Aerospace & Defense
• 5.3. Automotive & Transportation
• 5.4. Banking, Financial Services & Insurance
• 5.5. Building, Construction & Real Estate
• 5.6. Consumer Goods & Retail
• 5.7. Education
• 5.8. Energy & Utilities
• 5.9. Government & Public Sector
• 5.10. Healthcare & Life Sciences
• 5.11. Information Technology
• 5.12. Manufacturing
• 5.13. Media & Entertainment
• 5.14. Telecommunication
• 5.15. Travel & Hospitality

6. Global Customer Communication Management Market, by Geography

• 6.1. Introduction
• 6.2. Americas Customer Communication Management Market
  • 6.2.1. Americas Customer Communication Management Market, by Country
    • 6.2.1.1. United States
    • 6.2.1.2. Brazil
    • 6.2.1.3. Canada
    • 6.2.1.4. Mexico
    • 6.2.1.5. Argentina
  • 6.2.2. Americas Customer Communication Management Market, by Industry
• 6.3. Europe, Middle East & Africa Customer Communication Management Market
  • 6.3.1. Europe, Middle East & Africa Customer Communication Management Market, by Country
    • 6.3.1.1. United Kingdom
    • 6.3.1.2. Germany
    • 6.3.1.3. France
    • 6.3.1.4. Saudi Arabia
    • 6.3.1.5. United Arab Emirates
    • 6.3.1.6. Italy
    • 6.3.1.7. Russia
  • 6.3.2. Europe, Middle East & Africa Customer Communication Management Market, by Industry
• 6.4. Asia-Pacific Customer Communication Management Market
  • 6.4.1. Asia-Pacific Customer Communication Management Market, by Country
    • 6.4.1.1. China
    • 6.4.1.2. Japan
    • 6.4.1.3. India
    • 6.4.1.4. Australia
  • 6.4.2. Asia-Pacific Customer Communication Management Market, by Industry

7. Competitive Strategic Window

• 7.1. Introduction
  • 7.1.1. Leverage Zone
  • 7.1.2. Vantage Zone
  • 7.1.3. Speculative Zone
  • 7.1.4. Bottleneck Zone

8. FPNV Positioning Matrix

• 8.1. Introduction
• 8.2. Scores
  • 8.2.1. Forefront
  • 8.2.2. Pathfinders
  • 8.2.3. Niche
  • 8.2.4. Vital
• 8.3. Business Strategy
• 8.4. Product Satisfaction

9. Competitive News Feed Analysis

10. Company Usability Profiles

• 10.1. Adobe Systems, Inc.
• 10.2. Cincom Systems, Inc.
• 10.3. Dell EMC
• 10.4. Doxee S.p.A.
• 10.5. Ecrion Software
• 10.6. GMC Software AG
• 10.7. Hewlett Packard Enterprise
• 10.8. Kofax Inc.
• 10.9. Newgen Software Technologies Limited.
• 10.10. OpenText Corporation
• 10.11. Oracle Corporation
• 10.12. Pitney Bowes, Inc.
• 10.13. Striata, Inc.
• 10.14. Xerox Corporation
• 10.15. ZOHO Corporation

11. Appendix

• 11.1. Top Reports
• 11.2. Author Details

LIST OF TABLES (30 TABLES)

TABLE 1. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

TABLE 2. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET RANKING, BY VENDORS, 2017

TABLE 3. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

TABLE 4. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 5. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 6. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 7. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 8. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 9. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 10. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 11. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 12. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 13. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 14. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 15. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 16. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 17. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 18. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2016 - 2024 (USD MILLION)

TABLE 19. AMERICAS CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

TABLE 20. AMERICAS CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

TABLE 21. EUROPE, MIDDLE EAST & AFRICA CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

TABLE 22. EUROPE, MIDDLE EAST & AFRICA CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

TABLE 23. ASIA-PACIFIC CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

TABLE 24. ASIA-PACIFIC CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2016 - 2024 (USD MILLION)

TABLE 25. 360IRESEARCH SCORES FOR FOREFRONT IN CUSTOMER COMMUNICATION MANAGEMENT MARKET

TABLE 26. 360IRESEARCH SCORES FOR PATHFINDERS IN CUSTOMER COMMUNICATION MANAGEMENT MARKET

TABLE 27. 360IRESEARCH SCORES FOR NICHE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET

TABLE 28. 360IRESEARCH SCORES FOR VITAL IN CUSTOMER COMMUNICATION MANAGEMENT MARKET

TABLE 29. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET

TABLE 30. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET

LIST OF FIGURES (30 TABLES)

FIGURE 1. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: YEARS CONSIDERED FOR THE STUDY

FIGURE 2. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH METHODOLOGY

FIGURE 3. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH INSTRUMENTS

FIGURE 4. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY SECONDARY INSTRUMENT SOURCES

FIGURE 5. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY POTENTIAL RESPONDENTS

FIGURE 6. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT

FIGURE 7. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH APPROACHES

FIGURE 8. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY DATA TRIANGULATION

FIGURE 9. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH ASSUMPTIONS

FIGURE 10. CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY MARKET CONNECTIVITY

FIGURE 11. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, 2016 - 2024 (USD MILLION)

FIGURE 12. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INDUSTRY, 2017 VS 2024 (USD MILLION)

FIGURE 13. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AEROSPACE & DEFENSE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 14. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORTATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 15. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BANKING, FINANCIAL SERVICES & INSURANCE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 16. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY BUILDING, CONSTRUCTION & REAL ESTATE, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 17. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 18. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY EDUCATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 19. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY ENERGY & UTILITIES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 20. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 21. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 22. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 23. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MANUFACTURING, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 24. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 25. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TELECOMMUNICATION, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 26. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GEOGRAPHY, 2017 VS 2024 (USD MILLION)

FIGURE 27. GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET SIZE, BY GEOGRAPHY, 2017 (USD MILLION)

FIGURE 28. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET, BY INDUSTRY, 2024

FIGURE 29. 360IRESEARCH COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CUSTOMER COMMUNICATION MANAGEMENT MARKET, BY GEOGRAPHY, 2024

FIGURE 30. 360IRESEARCH FPNV POSITIONING MATRIX FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET

The global customer communication management market is expected to grow from USD 1,373.15 million 2017 to USD 4,042.65 million by the end of 2024 at a Compound Annual Growth Rate (CAGR) of 16.68%.

“Need an adequate integration of IT system to integrate all the units for effective customer communicationis one of the factors largely attributing to the growth of customer communication management market globally”

The factors attributing to the growth of the market are need an adequate integration of it system to integrate all the units for effective customer communication, rising emphasis on context-rich information and multi-channel output, and need of highly personalized customer services program. However, some factors such as and security concerns and changing regulations may hinder the market growth. The global customer communication management market is expected to showcase the opportunities such as and cloud based ccm. In the near future, the market may face the possible challenges in the growth due to and complicated software infrastructure skills and resource deployment. However, the key players in the market are putting regressive efforts to provide innovative offerings and benchmark strategies in the global customer communication management market market.“Consumer Goods & Retail: The highest growing industry for the global customer communication management market”

On the basis of industry, the global customer communication management market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality. Among all these industry, the Consumer Goods & Retail has captured the maximum market share while the Healthcare & Life Sciences has the opportunity to emerge with the highest CAGR.“Americas: The highest growing geography for the global customer communication management market”

On the basis of geography, the global customer communication management market is studied across Americas, (United States, Brazil, Canada, Mexico, and Argentina) Europe, Middle East & Africa, (United Kingdom, Germany, France, Saudi Arabia, United Arab Emirates, Italy, and Russia) and Asia-Pacific (China, Japan, India, and Australia). Among all these geography, the Asia-Pacific is showing the maximum growth in the near future with the highest CAGR while the Americas is dominating the market with highest market size.

“Adobe Systems, Inc.: The potential growing player for the global customer communication management market”

The key players profiled in the global customer communication management market are Adobe Systems, Inc., Cincom Systems, Inc., Dell EMC, Doxee S.p.A., Ecrion Software, GMC Software AG, Hewlett Packard Enterprise, Kofax Inc., Newgen Software Technologies Limited., OpenText Corporation, Oracle Corporation, Pitney Bowes, Inc., Striata, Inc., Xerox Corporation, and ZOHO Corporation.

The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on sulfuric acid offered by the key players in the global customer communication management market.
2. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments in the global customer communication management market.
3. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets for the global customer communication management market.
4. Market Diversification: Provides detailed information about new products launches, untapped geographies, recent developments, and investments in the global customer communication management market.
5. Competitive Assessment & Intelligence: Provides exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the global customer communication management market.