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COVID-19 Impact on Global Cloud IT Service Management (ITSM) Market Size, Status and Forecast 2020-2026

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1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered: Ranking by Cloud IT Service Management (ITSM) Revenue
  • 1.4 Market Analysis by Type
    • 1.4.1 Global Cloud IT Service Management (ITSM) Market Size Growth Rate by Type: 2020 VS 2026
    • 1.4.2 Service Portfolio Management
    • 1.4.3 Configuration & Change Management
    • 1.4.4 Operations & Performance Management
  • 1.5 Market by Application
    • 1.5.1 Global Cloud IT Service Management (ITSM) Market Share by Application: 2020 VS 2026
    • 1.5.2 BFSI
    • 1.5.3 IT & Telecommunication
    • 1.5.4 Retail & Consumer Goods
  • 1.6 Coronavirus Disease 2019 (Covid-19): Cloud IT Service Management (ITSM) Industry Impact
    • 1.6.1 How the Covid-19 is Affecting the Cloud IT Service Management (ITSM) Industry
      • 1.6.1.1 Cloud IT Service Management (ITSM) Business Impact Assessment - Covid-19
      • 1.6.1.2 Supply Chain Challenges
      • 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
    • 1.6.2 Market Trends and Cloud IT Service Management (ITSM) Potential Opportunities in the COVID-19 Landscape
    • 1.6.3 Measures / Proposal against Covid-19
      • 1.6.3.1 Government Measures to Combat Covid-19 Impact
      • 1.6.3.2 Proposal for Cloud IT Service Management (ITSM) Players to Combat Covid-19 Impact
  • 1.7 Study Objectives
  • 1.8 Years Considered

2 Global Growth Trends by Regions

  • 2.1 Cloud IT Service Management (ITSM) Market Perspective (2015-2026)
  • 2.2 Cloud IT Service Management (ITSM) Growth Trends by Regions
    • 2.2.1 Cloud IT Service Management (ITSM) Market Size by Regions: 2015 VS 2020 VS 2026
    • 2.2.2 Cloud IT Service Management (ITSM) Historic Market Share by Regions (2015-2020)
    • 2.2.3 Cloud IT Service Management (ITSM) Forecasted Market Size by Regions (2021-2026)
  • 2.3 Industry Trends and Growth Strategy
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter’s Five Forces Analysis
    • 2.3.5 Cloud IT Service Management (ITSM) Market Growth Strategy
    • 2.3.6 Primary Interviews with Key Cloud IT Service Management (ITSM) Players (Opinion Leaders)

3 Competition Landscape by Key Players

  • 3.1 Global Top Cloud IT Service Management (ITSM) Players by Market Size
    • 3.1.1 Global Top Cloud IT Service Management (ITSM) Players by Revenue (2015-2020)
    • 3.1.2 Global Cloud IT Service Management (ITSM) Revenue Market Share by Players (2015-2020)
    • 3.1.3 Global Cloud IT Service Management (ITSM) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.2 Global Cloud IT Service Management (ITSM) Market Concentration Ratio
    • 3.2.1 Global Cloud IT Service Management (ITSM) Market Concentration Ratio (CR5 and HHI)
    • 3.2.2 Global Top 10 and Top 5 Companies by Cloud IT Service Management (ITSM) Revenue in 2019
  • 3.3 Cloud IT Service Management (ITSM) Key Players Head office and Area Served
  • 3.4 Key Players Cloud IT Service Management (ITSM) Product Solution and Service
  • 3.5 Date of Enter into Cloud IT Service Management (ITSM) Market
  • 3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2015-2026)

  • 4.1 Global Cloud IT Service Management (ITSM) Historic Market Size by Type (2015-2020)
  • 4.2 Global Cloud IT Service Management (ITSM) Forecasted Market Size by Type (2021-2026)

5 Cloud IT Service Management (ITSM) Breakdown Data by Application (2015-2026)

  • 5.1 Global Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)
  • 5.2 Global Cloud IT Service Management (ITSM) Forecasted Market Size by Application (2021-2026)

6 North America

  • 6.1 North America Cloud IT Service Management (ITSM) Market Size (2015-2020)
  • 6.2 Cloud IT Service Management (ITSM) Key Players in North America (2019-2020)
  • 6.3 North America Cloud IT Service Management (ITSM) Market Size by Type (2015-2020)
  • 6.4 North America Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)

7 Europe

  • 7.1 Europe Cloud IT Service Management (ITSM) Market Size (2015-2020)
  • 7.2 Cloud IT Service Management (ITSM) Key Players in Europe (2019-2020)
  • 7.3 Europe Cloud IT Service Management (ITSM) Market Size by Type (2015-2020)
  • 7.4 Europe Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)

8 China

  • 8.1 China Cloud IT Service Management (ITSM) Market Size (2015-2020)
  • 8.2 Cloud IT Service Management (ITSM) Key Players in China (2019-2020)
  • 8.3 China Cloud IT Service Management (ITSM) Market Size by Type (2015-2020)
  • 8.4 China Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)

9 Japan

  • 9.1 Japan Cloud IT Service Management (ITSM) Market Size (2015-2020)
  • 9.2 Cloud IT Service Management (ITSM) Key Players in Japan (2019-2020)
  • 9.3 Japan Cloud IT Service Management (ITSM) Market Size by Type (2015-2020)
  • 9.4 Japan Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)

10 Southeast Asia

  • 10.1 Southeast Asia Cloud IT Service Management (ITSM) Market Size (2015-2020)
  • 10.2 Cloud IT Service Management (ITSM) Key Players in Southeast Asia (2019-2020)
  • 10.3 Southeast Asia Cloud IT Service Management (ITSM) Market Size by Type (2015-2020)
  • 10.4 Southeast Asia Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)

11 India

  • 11.1 India Cloud IT Service Management (ITSM) Market Size (2015-2020)
  • 11.2 Cloud IT Service Management (ITSM) Key Players in India (2019-2020)
  • 11.3 India Cloud IT Service Management (ITSM) Market Size by Type (2015-2020)
  • 11.4 India Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)

12 Central & South America

  • 12.1 Central & South America Cloud IT Service Management (ITSM) Market Size (2015-2020)
  • 12.2 Cloud IT Service Management (ITSM) Key Players in Central & South America (2019-2020)
  • 12.3 Central & South America Cloud IT Service Management (ITSM) Market Size by Type (2015-2020)
  • 12.4 Central & South America Cloud IT Service Management (ITSM) Market Size by Application (2015-2020)

13 Key Players Profiles

  • 13.1 ServiceNow
    • 13.1.1 ServiceNow Company Details
    • 13.1.2 ServiceNow Business Overview and Its Total Revenue
    • 13.1.3 ServiceNow Cloud IT Service Management (ITSM) Introduction
    • 13.1.4 ServiceNow Revenue in Cloud IT Service Management (ITSM) Business (2015-2020))
    • 13.1.5 ServiceNow Recent Development
  • 13.2 HPE
    • 13.2.1 HPE Company Details
    • 13.2.2 HPE Business Overview and Its Total Revenue
    • 13.2.3 HPE Cloud IT Service Management (ITSM) Introduction
    • 13.2.4 HPE Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.2.5 HPE Recent Development
  • 13.3 IBM
    • 13.3.1 IBM Company Details
    • 13.3.2 IBM Business Overview and Its Total Revenue
    • 13.3.3 IBM Cloud IT Service Management (ITSM) Introduction
    • 13.3.4 IBM Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.3.5 IBM Recent Development
  • 13.4 BMC Software
    • 13.4.1 BMC Software Company Details
    • 13.4.2 BMC Software Business Overview and Its Total Revenue
    • 13.4.3 BMC Software Cloud IT Service Management (ITSM) Introduction
    • 13.4.4 BMC Software Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.4.5 BMC Software Recent Development
  • 13.5 CA Technologies
    • 13.5.1 CA Technologies Company Details
    • 13.5.2 CA Technologies Business Overview and Its Total Revenue
    • 13.5.3 CA Technologies Cloud IT Service Management (ITSM) Introduction
    • 13.5.4 CA Technologies Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.5.5 CA Technologies Recent Development
  • 13.6 Cherwell Software
    • 13.6.1 Cherwell Software Company Details
    • 13.6.2 Cherwell Software Business Overview and Its Total Revenue
    • 13.6.3 Cherwell Software Cloud IT Service Management (ITSM) Introduction
    • 13.6.4 Cherwell Software Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.6.5 Cherwell Software Recent Development
  • 13.7 Ivanti
    • 13.7.1 Ivanti Company Details
    • 13.7.2 Ivanti Business Overview and Its Total Revenue
    • 13.7.3 Ivanti Cloud IT Service Management (ITSM) Introduction
    • 13.7.4 Ivanti Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.7.5 Ivanti Recent Development
  • 13.8 Citrix Systems
    • 13.8.1 Citrix Systems Company Details
    • 13.8.2 Citrix Systems Business Overview and Its Total Revenue
    • 13.8.3 Citrix Systems Cloud IT Service Management (ITSM) Introduction
    • 13.8.4 Citrix Systems Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.8.5 Citrix Systems Recent Development
  • 13.9 Hornbill
    • 13.9.1 Hornbill Company Details
    • 13.9.2 Hornbill Business Overview and Its Total Revenue
    • 13.9.3 Hornbill Cloud IT Service Management (ITSM) Introduction
    • 13.9.4 Hornbill Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.9.5 Hornbill Recent Development
  • 13.10 Axios Systems
    • 13.10.1 Axios Systems Company Details
    • 13.10.2 Axios Systems Business Overview and Its Total Revenue
    • 13.10.3 Axios Systems Cloud IT Service Management (ITSM) Introduction
    • 13.10.4 Axios Systems Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 13.10.5 Axios Systems Recent Development
  • 13.11 Efecte
    • 10.11.1 Efecte Company Details
    • 10.11.2 Efecte Business Overview and Its Total Revenue
    • 10.11.3 Efecte Cloud IT Service Management (ITSM) Introduction
    • 10.11.4 Efecte Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.11.5 Efecte Recent Development
  • 13.12 ManageEngine
    • 10.12.1 ManageEngine Company Details
    • 10.12.2 ManageEngine Business Overview and Its Total Revenue
    • 10.12.3 ManageEngine Cloud IT Service Management (ITSM) Introduction
    • 10.12.4 ManageEngine Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.12.5 ManageEngine Recent Development
  • 13.13 EasyVista
    • 10.13.1 EasyVista Company Details
    • 10.13.2 EasyVista Business Overview and Its Total Revenue
    • 10.13.3 EasyVista Cloud IT Service Management (ITSM) Introduction
    • 10.13.4 EasyVista Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.13.5 EasyVista Recent Development
  • 13.14 Atlassian
    • 10.14.1 Atlassian Company Details
    • 10.14.2 Atlassian Business Overview and Its Total Revenue
    • 10.14.3 Atlassian Cloud IT Service Management (ITSM) Introduction
    • 10.14.4 Atlassian Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.14.5 Atlassian Recent Development
  • 13.15 Alemba
    • 10.15.1 Alemba Company Details
    • 10.15.2 Alemba Business Overview and Its Total Revenue
    • 10.15.3 Alemba Cloud IT Service Management (ITSM) Introduction
    • 10.15.4 Alemba Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.15.5 Alemba Recent Development
  • 13.16 SysAid
    • 10.16.1 SysAid Company Details
    • 10.16.2 SysAid Business Overview and Its Total Revenue
    • 10.16.3 SysAid Cloud IT Service Management (ITSM) Introduction
    • 10.16.4 SysAid Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.16.5 SysAid Recent Development
  • 13.17 Microsoft
    • 10.17.1 Microsoft Company Details
    • 10.17.2 Microsoft Business Overview and Its Total Revenue
    • 10.17.3 Microsoft Cloud IT Service Management (ITSM) Introduction
    • 10.17.4 Microsoft Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.17.5 Microsoft Recent Development
  • 13.18 LogMein
    • 10.18.1 LogMein Company Details
    • 10.18.2 LogMein Business Overview and Its Total Revenue
    • 10.18.3 LogMein Cloud IT Service Management (ITSM) Introduction
    • 10.18.4 LogMein Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.18.5 LogMein Recent Development
  • 13.19 Micro Focus
    • 10.19.1 Micro Focus Company Details
    • 10.19.2 Micro Focus Business Overview and Its Total Revenue
    • 10.19.3 Micro Focus Cloud IT Service Management (ITSM) Introduction
    • 10.19.4 Micro Focus Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.19.5 Micro Focus Recent Development
  • 13.20 Freshworks
    • 10.20.1 Freshworks Company Details
    • 10.20.2 Freshworks Business Overview and Its Total Revenue
    • 10.20.3 Freshworks Cloud IT Service Management (ITSM) Introduction
    • 10.20.4 Freshworks Revenue in Cloud IT Service Management (ITSM) Business (2015-2020)
    • 10.20.5 Freshworks Recent Development

14 Analyst's Viewpoints/Conclusions

    15 Appendix

    • 15.1 Research Methodology
      • 15.1.1 Methodology/Research Approach
      • 15.1.2 Data Source
    • 15.2 Disclaimer

    This report focuses on the global Cloud IT Service Management (ITSM) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud IT Service Management (ITSM) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

    The key players covered in this study
    ServiceNow
    HPE
    IBM
    BMC Software
    CA Technologies
    Cherwell Software
    Ivanti
    Citrix Systems
    Hornbill
    Axios Systems
    Efecte
    ManageEngine
    EasyVista
    Atlassian
    Alemba
    SysAid
    Microsoft
    LogMein
    Micro Focus
    Freshworks

    Market segment by Type, the product can be split into
    Service Portfolio Management
    Configuration & Change Management
    Operations & Performance Management
    Market segment by Application, split into
    BFSI
    IT & Telecommunication
    Retail & Consumer Goods

    Market segment by Regions/Countries, this report covers
    North America
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

    The study objectives of this report are:
    To analyze global Cloud IT Service Management (ITSM) status, future forecast, growth opportunity, key market and key players.
    To present the Cloud IT Service Management (ITSM) development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by type, market and key regions.

    In this study, the years considered to estimate the market size of Cloud IT Service Management (ITSM) are as follows:
    History Year: 2015-2019
    Base Year: 2019
    Estimated Year: 2020
    Forecast Year 2020 to 2026
    For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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