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Global and United States Conversation Intelligence (CI) Market Report & Forecast 2022-2028

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Table of Contents

    1 Study Coverage

    • 1.1 Conversation Intelligence (CI) Revenue in Conversation Intelligence (CI) Business (2017-2022) & (US$ Million) Introduction
    • 1.2 Global Conversation Intelligence (CI) Outlook 2017 VS 2022 VS 2028
      • 1.2.1 Global Conversation Intelligence (CI) Market Size for the Year 2017-2028
      • 1.2.2 Global Conversation Intelligence (CI) Market Size for the Year 2017-2028
    • 1.3 Conversation Intelligence (CI) Market Size, United States VS Global, 2017 VS 2022 VS 2028
      • 1.3.1 The Market Share of United States Conversation Intelligence (CI) in Global, 2017 VS 2022 VS 2028
      • 1.3.2 The Growth Rate of Conversation Intelligence (CI) Market Size, United States VS Global, 2017 VS 2022 VS 2028
    • 1.4 Conversation Intelligence (CI) Market Dynamics
      • 1.4.1 Conversation Intelligence (CI) Industry Trends
      • 1.4.2 Conversation Intelligence (CI) Market Drivers
      • 1.4.3 Conversation Intelligence (CI) Market Challenges
      • 1.4.4 Conversation Intelligence (CI) Market Restraints
    • 1.5 Study Objectives
    • 1.6 Years Considered

    2 Conversation Intelligence (CI) by Type

    • 2.1 Conversation Intelligence (CI) Market Segment by Type
      • 2.1.1 On-premise
      • 2.1.2 Cloud-based
    • 2.2 Global Conversation Intelligence (CI) Market Size by Type (2017, 2022 & 2028)
    • 2.3 Global Conversation Intelligence (CI) Market Size by Type (2017-2028)
    • 2.4 United States Conversation Intelligence (CI) Market Size by Type (2017, 2022 & 2028)
    • 2.5 United States Conversation Intelligence (CI) Market Size by Type (2017-2028)

    3 Conversation Intelligence (CI) by Application

    • 3.1 Conversation Intelligence (CI) Market Segment by Application
      • 3.1.1 SMEs
      • 3.1.2 Large Enterprises
    • 3.2 Global Conversation Intelligence (CI) Market Size by Application (2017, 2022 & 2028)
    • 3.3 Global Conversation Intelligence (CI) Market Size by Application (2017-2028)
    • 3.4 United States Conversation Intelligence (CI) Market Size by Application (2017, 2022 & 2028)
    • 3.5 United States Conversation Intelligence (CI) Market Size by Application (2017-2028)

    4 Global Conversation Intelligence (CI) Competitor Landscape by Company

    • 4.1 Global Conversation Intelligence (CI) Market Size by Company
      • 4.1.1 Top Global Conversation Intelligence (CI) Companies Ranked by Revenue (2021)
      • 4.1.2 Global Conversation Intelligence (CI) Revenue by Player (2017-2022)
    • 4.2 Global Conversation Intelligence (CI) Concentration Ratio (CR)
      • 4.2.1 Conversation Intelligence (CI) Market Concentration Ratio (CR) (2017-2022)
      • 4.2.2 Global Top 5 and Top 10 Largest Companies of Conversation Intelligence (CI) in 2021
      • 4.2.3 Global Conversation Intelligence (CI) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    • 4.3 Global Conversation Intelligence (CI) Headquarters, Revenue in Conversation Intelligence (CI) Business (2017-2022) & (US$ Million) Type
      • 4.3.1 Global Conversation Intelligence (CI) Headquarters and Area Served
      • 4.3.2 Global Conversation Intelligence (CI) Companies Revenue in Conversation Intelligence (CI) Business (2017-2022) & (US$ Million) Type
      • 4.3.3 Date of International Companies Enter into Conversation Intelligence (CI) Market
    • 4.4 Companies Mergers & Acquisitions, Expansion Plans
    • 4.5 United States Conversation Intelligence (CI) Market Size by Company
      • 4.5.1 Top Conversation Intelligence (CI) Players in United States, Ranked by Revenue (2021)
      • 4.5.2 United States Conversation Intelligence (CI) Revenue by Players (2020, 2021 & 2022)

    5 Global Conversation Intelligence (CI) Market Size by Region

    • 5.1 Global Conversation Intelligence (CI) Market Size by Region: 2017 VS 2022 VS 2028
    • 5.2 Global Conversation Intelligence (CI) Market Size by Region (2017-2028)
      • 5.2.1 Global Conversation Intelligence (CI) Market Size by Region: 2017-2022
      • 5.2.2 Global Conversation Intelligence (CI) Market Size by Region (2023-2028)

    6 Segment in Region Level & Country Level

    • 6.1 North America
      • 6.1.1 North America Conversation Intelligence (CI) Market Size YoY Growth 2017-2028
      • 6.1.2 North America Conversation Intelligence (CI) Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.1.3 United States
      • 6.1.4 Canada
    • 6.2 Asia-Pacific
      • 6.2.1 Asia-Pacific Conversation Intelligence (CI) Market Size YoY Growth 2017-2028
      • 6.2.2 Asia-Pacific Conversation Intelligence (CI) Market Facts & Figures by Region (2017, 2022 & 2028)
      • 6.2.3 China
      • 6.2.4 Japan
      • 6.2.5 South Korea
      • 6.2.6 India
      • 6.2.7 Australia
      • 6.2.8 China Taiwan
      • 6.2.9 Indonesia
      • 6.2.10 Thailand
      • 6.2.11 Malaysia
    • 6.3 Europe
      • 6.3.1 Europe Conversation Intelligence (CI) Market Size YoY Growth 2017-2028
      • 6.3.2 Europe Conversation Intelligence (CI) Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.3.3 Germany
      • 6.3.4 France
      • 6.3.5 UK
      • 6.3.6 Italy
      • 6.3.7 Russia
    • 6.4 Latin America
      • 6.4.1 Latin America Conversation Intelligence (CI) Market Size YoY Growth 2017-2028
      • 6.4.2 Latin America Conversation Intelligence (CI) Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.4.3 Mexico
      • 6.4.4 Brazil
      • 6.4.5 Argentina
      • 6.4.6 Colombia
    • 6.5 Middle East and Africa
      • 6.5.1 Middle East and Africa Conversation Intelligence (CI) Market Size YoY Growth 2017-2028
      • 6.5.2 Middle East and Africa Conversation Intelligence (CI) Market Facts & Figures by Country (2017, 2022 & 2028)
      • 6.5.3 Turkey
      • 6.5.4 Saudi Arabia
      • 6.5.5 UAE

    7 Company Profiles

    • 7.1 Chorus.ai
      • 7.1.1 Chorus.ai Company Details
      • 7.1.2 Chorus.ai Business Overview
      • 7.1.3 Chorus.ai Conversation Intelligence (CI) Introduction
      • 7.1.4 Chorus.ai Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.1.5 Chorus.ai Recent Development
    • 7.2 Gong
      • 7.2.1 Gong Company Details
      • 7.2.2 Gong Business Overview
      • 7.2.3 Gong Conversation Intelligence (CI) Introduction
      • 7.2.4 Gong Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.2.5 Gong Recent Development
    • 7.3 Salesloft
      • 7.3.1 Salesloft Company Details
      • 7.3.2 Salesloft Business Overview
      • 7.3.3 Salesloft Conversation Intelligence (CI) Introduction
      • 7.3.4 Salesloft Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.3.5 Salesloft Recent Development
    • 7.4 HubSpot Sales Hub
      • 7.4.1 HubSpot Sales Hub Company Details
      • 7.4.2 HubSpot Sales Hub Business Overview
      • 7.4.3 HubSpot Sales Hub Conversation Intelligence (CI) Introduction
      • 7.4.4 HubSpot Sales Hub Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.4.5 HubSpot Sales Hub Recent Development
    • 7.5 Mindtickle
      • 7.5.1 Mindtickle Company Details
      • 7.5.2 Mindtickle Business Overview
      • 7.5.3 Mindtickle Conversation Intelligence (CI) Introduction
      • 7.5.4 Mindtickle Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.5.5 Mindtickle Recent Development
    • 7.6 Outreach
      • 7.6.1 Outreach Company Details
      • 7.6.2 Outreach Business Overview
      • 7.6.3 Outreach Conversation Intelligence (CI) Introduction
      • 7.6.4 Outreach Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.6.5 Outreach Recent Development
    • 7.7 Salesken
      • 7.7.1 Salesken Company Details
      • 7.7.2 Salesken Business Overview
      • 7.7.3 Salesken Conversation Intelligence (CI) Introduction
      • 7.7.4 Salesken Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.7.5 Salesken Recent Development
    • 7.8 Revenue.io
      • 7.8.1 Revenue.io Company Details
      • 7.8.2 Revenue.io Business Overview
      • 7.8.3 Revenue.io Conversation Intelligence (CI) Introduction
      • 7.8.4 Revenue.io Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.8.5 Revenue.io Recent Development
    • 7.9 CallRail
      • 7.9.1 CallRail Company Details
      • 7.9.2 CallRail Business Overview
      • 7.9.3 CallRail Conversation Intelligence (CI) Introduction
      • 7.9.4 CallRail Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.9.5 CallRail Recent Development
    • 7.10 White
      • 7.10.1 Balto Company Details
      • 7.10.2 Balto Business Overview
      • 7.10.3 Balto Conversation Intelligence (CI) Introduction
      • 7.10.4 Balto Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.10.5 Balto Recent Development
    • 7.11 Enthu.AI
      • 7.11.1 Enthu.AI Company Details
      • 7.11.2 Enthu.AI Business Overview
      • 7.11.3 Enthu.AI Conversation Intelligence (CI) Introduction
      • 7.11.4 Enthu.AI Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.11.5 Enthu.AI Recent Development
    • 7.12 Jiminny
      • 7.12.1 Jiminny Company Details
      • 7.12.2 Jiminny Business Overview
      • 7.12.3 Jiminny Conversation Intelligence (CI) Introduction
      • 7.12.4 Jiminny Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.12.5 Jiminny Recent Development
    • 7.13 Voyc
      • 7.13.1 Voyc Company Details
      • 7.13.2 Voyc Business Overview
      • 7.13.3 Voyc Conversation Intelligence (CI) Introduction
      • 7.13.4 Voyc Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.13.5 Voyc Recent Development
    • 7.14 Chorus
      • 7.14.1 Chorus Company Details
      • 7.14.2 Chorus Business Overview
      • 7.14.3 Chorus Conversation Intelligence (CI) Introduction
      • 7.14.4 Chorus Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.14.5 Chorus Recent Development
    • 7.15 Observe.ai
      • 7.15.1 Observe.ai Company Details
      • 7.15.2 Observe.ai Business Overview
      • 7.15.3 Observe.ai Conversation Intelligence (CI) Introduction
      • 7.15.4 Observe.ai Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.15.5 Observe.ai Recent Development
    • 7.16 ExecVision
      • 7.16.1 ExecVision Company Details
      • 7.16.2 ExecVision Business Overview
      • 7.16.3 ExecVision Conversation Intelligence (CI) Introduction
      • 7.16.4 ExecVision Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.16.5 ExecVision Recent Development
    • 7.17 CallMiner
      • 7.17.1 CallMiner Company Details
      • 7.17.2 CallMiner Business Overview
      • 7.17.3 CallMiner Conversation Intelligence (CI) Introduction
      • 7.17.4 CallMiner Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.17.5 CallMiner Recent Development
    • 7.18 Avoma
      • 7.18.1 Avoma Company Details
      • 7.18.2 Avoma Business Overview
      • 7.18.3 Avoma Conversation Intelligence (CI) Introduction
      • 7.18.4 Avoma Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.18.5 Avoma Recent Development
    • 7.19 Refract
      • 7.19.1 Refract Company Details
      • 7.19.2 Refract Business Overview
      • 7.19.3 Refract Conversation Intelligence (CI) Introduction
      • 7.19.4 Refract Revenue in Conversation Intelligence (CI) Business (2017-2022)
      • 7.19.5 Refract Recent Development

    8 Research Findings and Conclusion

      9 Appendix

      • 9.1 Research Methodology
        • 9.1.1 Methodology/Research Approach
        • 9.1.2 Data Source
      • 9.2 Author Details

      Summary:
      Conversation intelligence software records, transcribes, and analyzes customer and prospect conversations. This allows sales reps, account managers, and customer success managers to gain deeper visibility into the overall health of the deal/account and identify the best next steps.
      Market Analysis and Insights: Global and United States Conversation Intelligence (CI) Market
      This report focuses on global and United States Conversation Intelligence (CI) market, also covers the segmentation data of other regions in regional level and county level.
      Due to the COVID-19 pandemic, the global Conversation Intelligence (CI) market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the review period. Fully considering the economic change by this health crisis, by Type, On-premise accounting for % of the Conversation Intelligence (CI) global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Application, SMEs was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
      In United States the Conversation Intelligence (CI) market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.
      Global Conversation Intelligence (CI) Scope and Market Size
      Conversation Intelligence (CI) market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Conversation Intelligence (CI) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
      For United States market, this report focuses on the Conversation Intelligence (CI) market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
      Segment by Type, the Conversation Intelligence (CI) market is segmented into
      On-premise
      Cloud-based
      Segment by Application, the Conversation Intelligence (CI) market is segmented into
      SMEs
      Large Enterprises
      Regional and Country-level Analysis
      North America
      United States
      Canada
      Europe
      Germany
      France
      UK
      Italy
      Russia
      Asia-Pacific
      China
      Japan
      South Korea
      India
      Australia
      China Taiwan
      Indonesia
      Thailand
      Malaysia
      Latin America
      Mexico
      Brazil
      Argentina
      Colombia
      Middle East & Africa
      Turkey
      Saudi Arabia
      UAE
      Competitive Landscape and Conversation Intelligence (CI) Market Share Analysis
      Conversation Intelligence (CI) market competitive landscape provides details and data information by players. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2017-2022. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by players for the period 2017-2022. Details included are company description, major business, company total revenue and the sales, revenue generated in Conversation Intelligence (CI) business, the date to enter into the Conversation Intelligence (CI) market, Revenue in Conversation Intelligence (CI) Business (2017-2022) & (US$ Million) introduction, recent developments, etc.
      The major vendors covered:
      Chorus.ai
      Gong
      Salesloft
      HubSpot Sales Hub
      Mindtickle
      Outreach
      Salesken
      Revenue.io
      CallRail
      White
      Enthu.AI
      Jiminny
      Voyc
      Chorus
      Observe.ai
      ExecVision
      CallMiner
      Avoma
      Refract
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