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China Contact Center Analytics Software Market Report 2018

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Table of Contents

    1 Report Overview

    • 1.1 Definition and Specification
    • 1.2 Report Overview
      • 1.2.1 Manufacturers Overview
      • 1.2.2 Regions Overview
      • 1.2.3 Type Overview
      • 1.2.4 Application Overview
    • 1.3 Industrial Chain
      • 1.3.1 Contact Center Analytics Software Overall Industrial Chain
      • 1.3.2 Upstream
      • 1.3.3 Downstream
    • 1.4 Industry Situation
      • 1.4.1 Industrial Policy
      • 1.4.2 Product Preference
      • 1.4.3 Economic/Political Environment
    • 1.5 SWOT Analysis

    2 Market Analysis by Types

    • 2.1 Overall Market Performance(Volume)
      • 2.1.1 Speech Analytics Market Performance (Volume)
      • 2.1.2 Cross-channel Analytics Market Performance (Volume)
      • 2.1.3 Predictive Analytics Market Performance (Volume)
      • 2.1.4 Performance Analytics Market Performance (Volume)
      • 2.1.5 Text Analytics Market Performance (Volume)
    • 2.2 Overall Market Performance(Value)
      • 2.1.1 Speech Analytics Market Performance (Value)
      • 2.1.2 Cross-channel Analytics Market Performance (Value)
      • 2.1.3 Predictive Analytics Market Performance (Value)
      • 2.1.4 Performance Analytics Market Performance (Value)
      • 2.1.5 Text Analytics Market Performance (Value)

    3 Product Application Market

    • 3.1 Overall Market Performance (Volume)
      • 3.1.1 Log Management Market Performance (Volume)
      • 3.1.2 Risk and Compliance Management Market Performance (Volume)
      • 3.1.3 Real-Time Monitoring and Reporting Market Performance (Volume)
      • 3.1.4 Workforce Management Market Performance (Volume)
      • 3.1.5 Customer Experience Management Market Performance (Volume)

    4 Manufacturers Profiles/Analysis

    • 4.1 Cisco Systems, Inc. (US)
      • 4.1.1 Cisco Systems, Inc. (US) Profiles
      • 4.1.2 Cisco Systems, Inc. (US) Product Information
      • 4.1.3 Cisco Systems, Inc. (US) Contact Center Analytics Software Business Performance
      • 4.1.4 Cisco Systems, Inc. (US) Contact Center Analytics Software Business Development and Market Status
    • 4.2 Genpact Limited (Bermuda)
      • 4.2.1 Genpact Limited (Bermuda) Profiles
      • 4.2.2 Genpact Limited (Bermuda) Product Information
      • 4.2.3 Genpact Limited (Bermuda) Contact Center Analytics Software Business Performance
      • 4.2.4 Genpact Limited (Bermuda) Contact Center Analytics Software Business Development and Market Status
    • 4.3 Verint Systems Inc. (US)
      • 4.3.1 Verint Systems Inc. (US) Profiles
      • 4.3.2 Verint Systems Inc. (US) Product Information
      • 4.3.3 Verint Systems Inc. (US) Contact Center Analytics Software Business Performance
      • 4.3.4 Verint Systems Inc. (US) Contact Center Analytics Software Business Development and Market Status
    • 4.4 8X8 Inc. (US)
      • 4.4.1 8X8 Inc. (US) Profiles
      • 4.4.2 8X8 Inc. (US) Product Information
      • 4.4.3 8X8 Inc. (US) Contact Center Analytics Software Business Performance
      • 4.4.4 8X8 Inc. (US) Contact Center Analytics Software Business Development and Market Status
    • 4.5 Genesys (US)
      • 4.5.1 Genesys (US) Profiles
      • 4.5.2 Genesys (US) Product Information
      • 4.5.3 Genesys (US) Contact Center Analytics Software Business Performance
      • 4.5.4 Genesys (US) Contact Center Analytics Software Business Development and Market Status
    • 4.6 Oracle Corporation (US)
      • 4.6.1 Oracle Corporation (US) Profiles
      • 4.6.2 Oracle Corporation (US) Product Information
      • 4.6.3 Oracle Corporation (US) Contact Center Analytics Software Business Performance
      • 4.6.4 Oracle Corporation (US) Contact Center Analytics Software Business Development and Market Status
    • 4.7 Mitel Networks Corporation (Canada)
      • 4.7.1 Mitel Networks Corporation (Canada) Profiles
      • 4.7.2 Mitel Networks Corporation (Canada) Product Information
      • 4.7.3 Mitel Networks Corporation (Canada) Contact Center Analytics Software Business Performance
      • 4.7.4 Mitel Networks Corporation (Canada) Contact Center Analytics Software Business Development and Market Status
    • 4.8 SAP SE (Germany)
      • 4.8.1 SAP SE (Germany) Profiles
      • 4.8.2 SAP SE (Germany) Product Information
      • 4.8.3 SAP SE (Germany) Contact Center Analytics Software Business Performance
      • 4.8.4 SAP SE (Germany) Contact Center Analytics Software Business Development and Market Status
    • 4.9 NICE Ltd. (Israel)
      • 4.9.1 NICE Ltd. (Israel) Profiles
      • 4.9.2 NICE Ltd. (Israel) Product Information
      • 4.9.3 NICE Ltd. (Israel) Contact Center Analytics Software Business Performance
      • 4.9.4 NICE Ltd. (Israel) Contact Center Analytics Software Business Development and Market Status
    • 4.10 Enghouse Interactive (US)
      • 4.10.1 Enghouse Interactive (US) Profiles
      • 4.10.2 Enghouse Interactive (US) Product Information
      • 4.10.3 Enghouse Interactive (US) Contact Center Analytics Software Business Performance
      • 4.10.4 Enghouse Interactive (US) Contact Center Analytics Software Business Development and Market Status
    • 4.11 Five9, Inc. (US)
    • 4.12 CallMiner (US)
    • 4.13 Verint Systems Inc. (US)

    5 Market Performance for Manufacturers

    • 5.1 China Contact Center Analytics Software Sales (K Units) and Market Share by Manufacturers 2013-2018
    • 5.2 China Contact Center Analytics Software Revenue (M USD) and Market Share by Manufacturers 2013-2018
    • 5.3 China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
    • 5.4 China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
    • 5.5 Market Concentration

    6 Regions Market Performance for Manufacturers

    • 6.1 South China Market Performance for Manufacturers
      • 6.1.1 South China Contact Center Analytics Software Sales (K Units) and Share of Manufacturers 2013-2018
      • 6.1.2 South China Contact Center Analytics Software Revenue (M USD) and Share of Manufacturers 2013-2018
      • 6.1.3 South China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
      • 6.1.4 South China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
      • 6.1.5 Market Concentration
    • 6.2 East China Market Performance for Manufacturers
      • 6.2.1 East China Contact Center Analytics Software Sales (K Units) and Share of Manufacturers 2013-2018
      • 6.2.2 East China Contact Center Analytics Software Revenue (M USD) and Share of Manufacturers 2013-2018
      • 6.2.3 East China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
      • 6.2.4 East China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
      • 6.2.5 Market Concentration
    • 6.3 Southwest China Market Performance for Manufacturers
      • 6.3.1 Southwest China Contact Center Analytics Software Sales (K Units) and Share of Manufacturers 2013-2018
      • 6.3.2 Southwest China Contact Center Analytics Software Revenue (M USD) and Share of Manufacturers 2013-2018
      • 6.3.3 Southwest China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
      • 6.3.4 Southwest China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
      • 6.3.5 Market Concentration
    • 6.4 Northeast China Market Performance for Manufacturers
      • 6.4.1 Northeast China Contact Center Analytics Software Sales (K Units) and Share of Manufacturers 2013-2018
      • 6.4.2 Northeast China Contact Center Analytics Software Revenue (M USD) and Share of Manufacturers 2013-2018
      • 6.4.3 Northeast China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
      • 6.4.4 Northeast China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
      • 6.4.5 Market Concentration
    • 6.5 North China Market Performance for Manufacturers
      • 6.5.1 North China Contact Center Analytics Software Sales (K Units) and Share of Manufacturers 2013-2018
      • 6.5.2 North China Contact Center Analytics Software Revenue (M USD) and Share of Manufacturers 2013-2018
      • 6.5.3 North China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
      • 6.5.4 North China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
      • 6.5.5 Market Concentration
    • 6.6 Central China Market Performance for Manufacturers
      • 6.6.1 Central China Contact Center Analytics Software Sales (K Units) and Share of Manufacturers 2013-2018
      • 6.6.2 Central China Contact Center Analytics Software Revenue (M USD) and Share of Manufacturers 2013-2018
      • 6.6.3 Central China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
      • 6.6.4 Central China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
      • 6.6.5 Market Concentration
    • 6.7 Northwest China Market Performance for Manufacturers
      • 6.7.1 Northwest China Contact Center Analytics Software Sales (K Units) and Share of Manufacturers 2013-2018
      • 6.7.2 Northwest China Contact Center Analytics Software Revenue (M USD) and Share of Manufacturers 2013-2018
      • 6.7.3 Northwest China Contact Center Analytics Software Price (USD/Unit) of Manufacturers 2013-2018
      • 6.7.4 Northwest China Contact Center Analytics Software Gross Margin of Manufacturers 2013-2018
      • 6.7.5 Market Concentration

    7 China Contact Center Analytics Software Market Performance (Sales Point)

    • 7.1 China Contact Center Analytics Software Sales (K Units) and Market Share by Regions 2013-2018
    • 7.2 China Contact Center Analytics Software Revenue (M USD) and Market Share by Regions 2013-2018
    • 7.3 China Contact Center Analytics Software Price (USD/Unit) by Regions 2013-2018
    • 7.4 China Contact Center Analytics Software Gross Margin by Regions 2013-2018

    8 Development Trend for Regions (Sales Point)

    • 8.1 China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018
    • 8.2 South China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018
    • 8.3 East China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018
    • 8.4 Southwest China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018
    • 8.5 Northeast China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018
    • 8.6 North China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018
    • 8.7 Central China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018
    • 8.8 Northwest China Contact Center Analytics Software Sales and Growth, Sales Value and Growth Rate2013-2018

    9 Upstream Source, Technology and Cost

    • 9.1 Upstream Source
    • 9.2 Technology
    • 9.3 Cost

    10 Channel Analysis

    • 10.1 Market Channel
    • 10.2 Distributors

    11 Consumer Analysis

    • 11.1 Log Management Industry
    • 11.2 Risk and Compliance Management Industry
    • 11.3 Real-Time Monitoring and Reporting Industry

    12 Market Forecast 2019-2024

    • 12.1 Sales (K Units), Revenue (M USD), Market Share and Growth Rate 2019-2024
      • 12.1.1 China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Market Share by Regions 2019-2024
      • 12.1.2 China Contact Center Analytics Software Sales (K Units) and Growth Rate 2019-2024
      • 12.1.3 South China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.1.4 East China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.1.5 Southwest China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.1.6 Northeast China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.1.7 North China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.1.8 Central China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.1.9 Northwest China Contact Center Analytics Software Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
    • 12.3 Sales (K Units), Revenue (M USD) by Types 2019-2024
      • 12.3.1 Overall Market Performance
      • 12.3.2 Speech Analytics Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.3.3 Cross-channel Analytics Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.3.4 Predictive Analytics Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
      • 12.3.5 Performance Analytics Sales (K Units), Revenue (M USD) and Growth Rate 2019-2024
    • 12.4 Sales by Application 2019-2024
      • 12.4.1 Overall Market Performance
      • 12.4.2 Log Management Sales and and Growth Rate 2019-2024
      • 12.4.3 Risk and Compliance Management Sales and and Growth Rate 2019-2024
      • 12.4.4 Real-Time Monitoring and Reporting Sales and and Growth Rate 2019-2024
      • 12.4.5 Workforce Management Sales and and Growth Rate 2019-2024
    • 12.5 Price (USD/Unit) and Gross Profit
      • 12.5.1 China Contact Center Analytics Software Price (USD/Unit) Trend 2019-2024
      • 12.5.2 China Contact Center Analytics Software Gross Profit Trend 2019-2024

    13 Conclusion

    Geographically, this report split China into several key Regions, with sales (K Units), revenue (Million USD), market share and growth rate of Contact Center Analytics Software for these regions, from 2012 to 2023 (forecast), including
    South China
    East China
    Southwest China
    Northeast China
    North China
    Central China
    Northwest China

    China Contact Center Analytics Software market competition by top manufacturers/players, with Contact Center Analytics Software sales volume, price, revenue (Million USD) and market share for each manufacturer/player; the top players including
    Cisco Systems, Inc. (US)
    Genpact Limited (Bermuda)
    Verint Systems Inc. (US)
    8X8 Inc. (US)
    Genesys (US)
    Oracle Corporation (US)
    Mitel Networks Corporation (Canada)
    SAP SE (Germany)
    NICE Ltd. (Israel)
    Enghouse Interactive (US)
    Five9, Inc. (US)
    CallMiner (US)
    Servion Global Solutions (India)

    On the basis of product, this report displays the sales volume (K Units), revenue (Million USD), product price (USD/Unit), market share and growth rate of each type, primarily split into
    Speech Analytics
    Cross-channel Analytics
    Predictive Analytics
    Performance Analytics
    Text Analytics

    On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume (K Units), market share and growth rate of Contact Center Analytics Software for each application, including
    Log Management
    Risk and Compliance Management
    Real-Time Monitoring and Reporting
    Workforce Management
    Customer Experience Management

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